White glove service for new mattress and foundation. Delivery was efficient and professional. Went extra mile and helped put the new foundation in my garage as i don't need it. Good value for service. Nice guys! read more

I'm currently in the process of working through an issue with RXO, and the customer service has been terrible. We had a dishwasher that we ordered and initially after scheduling a date for delivery, we didn't receive a time before the date schedule (which they say you'll received at least a day before). The day of the delivery, since we had no idea when it was coming we stayed around, finally receiving an estimated range a little over half into the day, that went to 8pm. They ended up delivering the product an hour after the estimated range was over. What's worse, we ordered an unboxing and installation, and neither of those services were rendered. Instead of the company getting back with us to reschedule due to the inconvenience, we have had to call continuously to get someone out here to complete the delivery services and it has yet to be resolved. We are constantly given the run around and no resolution has been concluded. As a whole, I'm totally disappointed with the service that we have received and the customer service has been even worse with the wait times for getting into contact as well as the company not being able to get in touch with their own offices or management to get this resolved. I would advise anyone to use a different company if delivery is necessary especially if this is the type of service they don't mind extending to their customers. So please beware!!!! read more

I wouldve gave o stars but theres no option for that. am writing to express my profound dissatisfaction with the delivery and installation service associated with my recent appliance purchase. The service I received was completely unacceptable and fell far below any reasonable standard of customer care. Despite paying for a professional delivery and installation experience, the appliance was delivered without proper installation, leaving me with an unusable product and the burden of resolving an issue that should have been handled by your company. The delivery personnel demonstrated a lack of professionalism, preparedness, and regard for customer expectations. No adequate explanation was provided, and there appeared to be little concern for the inconvenience, frustration, and wasted time this situation caused. Customers should not be expected to pay for services that are either partially completed or not completed at all. This experience has severely undermined my confidence in your company. What should have been a straightforward delivery and installation turned into a disappointing and frustrating ordeal. I expect immediate action to rectify this matter, including prompt installation of the appliance at no additional cost and appropriate compensation for the inconvenience caused. I request a response within a reasonable timeframe outlining how this issue will be resolved. Failure to address this matter satisfactorily may leave me with no choice but to escalate my complaint through consumer protection agencies, review platforms, and other appropriate channels. I trust you will treat this matter with the seriousness it deserves. Sincerely disappointed in this horrible service TM read more

I have a problem with this company almost every single order... whether it is not delivering on time, damaging my storm doors, not installing appliances, not even leaving the accessories I purchased, not hauling away the old appliances... and this time was no exception The delivery driver dropped off the washing machine in the middle of the living room. He did not take the washing machine down to the basement, where the laundry is. He did not install the washing machine. He did not leave the accessories, which will be the waterlines.. He did not haul away the old washer..... and then he lies and says the tenants (which only middle school and high school kids were home at the time) told him to leave the washing machine in the middle of the living room upstairs Makes no sense. Worst company ever. read more

Rxo - Washing machine left in the living room - Shipping Centers Near Me - Canton, Michigan

Both of the delivery men were very kind, professional, & informative......however, they left without giving me any input on this new dryer & I didn't even know they had left. read more

My new dryer from LG was delivered by this company and I was pleased with the care they took when removing the old machine and installing the new one. Very courteous, friendly and professional gentlemen! read more

Rxo - New LG dryer - Shipping Centers Near Me - Canton, Michigan

That 1 star is for excellent delivery team esp Carlos. Disgusted with ur no show twice once on the 6th of Jan n 2nd on the 13th of Jan..i have lost my job due to u..plus no pay..shame on u..making promises to deliver n being a no show is horrible service..hope nobody else has to suffer this way because of u. read more

They literally drove close to my house then marked it as if I wasn't home but the door was open. They never called me. Never rang the bell. Never even stopped. I'm livid. Customer service said they cannot contact the driver then left me on hold forever and said I'm pretty much SOL. I called customer service about 2 mins after I saw them pass by because I was tracking them in the app. They should be ashamed. I literally waited all day for this delivery and installation. It's more than an inconvenience. It's costing me money. I think I'm going to cancel the order altogether because I never want them to get my business I didn't even choose them. read more

Rxo - A lie they told. - Shipping Centers Near Me - Canton, Michigan

CONSUMER WARNING!! RXI delivered my fridge on behalf of Costco and according to the plumbers I hired, they reused a copper compression fitting that is metal and it cross threaded and didn't seal properly and resulted in a slow leak. They dispatched an "inspector" who took pictures of the damage and their stance is that it was existing. (please note attached pictures) The proof of delivery report they sent me along with the accompanying pictures that were taken, show dirt and it even says there was no existing damage. (highlighted in yellow) I put together this compilation using the proof of delivery and pictures & "inspection" along with the pictures with pink text that I took showing the actual extent of the damage. Seems to me that you would notice this much warping when trying to roll it back into place. read more

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Worst delivery company! They never deliver on time and will use any excuse NOT to deliver on time. I don't know why any company would outsource to this company. read more

Great communication on the delivery. The installers were professional and friendly. They were even early.

Installation of new LG gas drier and removal of old one. They were good, didn't make any marks or damage anything. The only problem I have is the communication for delivery. When I bought it they said delivery 12/26/24; then few days before that changed it to 1/8/25. They did deliver that day. They say text 30 minutes before arrival, but it was about 5 minutes. *While they were installing* (1/8/25) I got another text from LG or RXO saying I can expect delivery 12/26/24! Wacky. Delivery of my LG washer in June was worse. Like other people said, they would change the delivery without notice on the day. The day kept getting pushed back with little warning. read more

I ordered a fridge on November 25th to be delivered to our new house on December 28th. I figured over a month of time would be plenty. I got a text at 7pm on the 27th (the night BEFORE we were to receive our delivery) stating that our fridge would not be arriving on the 28th as originally planned, that I would need to call and reschedule. I called immediately, and the next available date was January 9th. I put in a request to get it earlier than the 9th, and they said they'd call me back that night with a resolution. I have called them now 4 times and my delivery was pushed back AGAIN to the 14th. The timing and service of delivery is just unacceptable. I'm really disappointed. UPDATE: RXO got with me very swiftly and were more than helpful in resolving my problem. We actually got our delivery January 2nd (WAY better than the 14th), and the delivery crew were helpful and knowledgeable. For that, changing my rating from 1 star to 3 stars. read more

On time, very courteous and the install was fast and perfect!! Thanks for sending two of your best employees!! read more

Rxo - Our new LG gas dryer delivered on time and no problems at all!! - Shipping Centers Near Me - Canton, Michigan

Delivery service was great. They kept me informed of the entire process. The delivery person was very polite.

Well between my determination and the assistance of the RXO SocialMedia person I was able to get my Matress & Box spring set delivered today. The two gentlemen set the bed frame up, placed the box spring & matress into the frame and did not damage anything even moving a Queen sized matress set thru my not so large cottage. They leave the area clean and removed the old materss/boxspring units before they left. read more

Joe and Damon were prompt, courteous, polite, respectful, and professional. I would highly recommend them both.

The guys that delivered our new refrigerator were ahead of schedule. They kept me informed & were quick, courteous, & professional. Well done! read more

Worst carrier I have ever dealt with. Booked a ship date two weeks out per their requirement for a Friday. Blocked an entire day. Called at 10am the morning of to confirm they were coming. Was told yes. 2:30 in the afternoon I receive call that they are not coming and find out they never even loaded the product on the truck. They had no intentions of fulfilling their commitment that day. As if that wasn't enough, they then tell me I have to wait an entire additional week. Any other company would have apologized and put my item on the next truck. But not these guys. Finally the third person I talk to promises to call me back with a confirmation for the following Monday. Not even the next day still. What a shock, no call. The next Friday, I finally get a confirmation for sometime between 11-3. Showed up just before 3. The two gentlemen that showed up, were very nice. No issue with them. I will be avoiding this carrier at all costs indefinitely. read more

Terrible customer service, do not follow through on what they say they are going to do . Refuse to change an error on a delivery address, ask you to contact the store you purchased through. So we do, and do a 3 way call, with myself, the store in question and RXO. They claim this will be resolved. Nothing gets resolved, so I chat them back, they spam the 'contact your store you bought it through' button 5 times and hang up on chat. Literally a useless company read more

Worst business I've encountered. TheyDo not answer phones; I had an appliance delivered over two months ago and they were supposed to install and take the old one away. These guys would not wait 5 minutes for the condo maintenance man to turn off the circuit breakers and left. I had been calling and calling and finally could get hold of a human. She was very nice and set up an appointment - I took day off from work. The workman came, and would not do anything because they were not certified. Absolutely the worst experience. They didn't even know they were supposed to install and take the old one. Of course now it is back to calling and get only the voice mail. Don't ever use this company. I would give this a zero star if possible. read more

I've been the the best roadie driver to roadie and but last night I was disrespected by another roadie driver. No one came. Nor any man there at the dock didn't help when this man was calling me names and threatening me. The men just stared!! Never had any issue with no one until last night. Then one rxo worker. Nastily was on that man side telling me hurry up and get my stuff and go! I been sitting for over an hour to get my stuff. About time I got it it was 7:30! So I ask who was in charge to take 5 packages off because I knew I wouldn't be able to find by roadies 10pm curfew. He took my whole order off! So not only did I waste my time. I literally drove all the way from Detroit to canton from canton back home. I JUST WANT TO SAY LADIES IF YOU DOING DELIVERIES FOR ROADIE AT THIS LOCATION. Please keep a firearm,pepper spray to protect yourself because you never know. I will not returning as a roadie driver at all. Last night was my last delivery at ROADIE XD!!! Not only that!! The warehouse workers and roadie drivers are stealing!!! The men at the warehouse are pussies,snitches and weak ass egotistical males! read more

Cant seem to do anything right, they have rescheduled on me 3 times now. Waiting on my 4th delivery date. Never received a single call from them. I have always been the one to call. They have no clue what is going on and constantly give contradicting info or just straight up lie to me. Good luck to anyone dealing with them. **Update** They did the exact same thing to fix my issue...nothing. Good luck people. read more

RXO is TERRIBLE to deal with! My original refrigerator delivery date came and went with no communication. Then I get a reschedule message to select a delivery date with nothing available for another week. I sat around and waited for that delivery which didn't happen and their website states: "Cannot Perform Stop - Stop not performed due to the consignee rescheduling enroute. : undefined" I didn't reschedule anything! I sat on my thumb waiting all afternoon/evening for a delivery or communication from RXO! Now I'm trying to find out what happened and the automated voice system wrongly says it was delivered. Overseas customer service reps are useless as they have no information and cannot schedule anything. I ask: "Did anyone call the driver?" "Can someone get the warehouse on the line?" At this moment no one seems to know where my refrigerator is and I'm waiting for a call back that "Should happen by the end of the day". read more

Rxo - Shipping Centers Near Me - Canton, Michigan

The two gentlemen that delivered my new washer were on time for the delivery and very curteous. They had all the equipment and connected the washer and tested the machine to ensure it started. Would use this delivery service again if given a choice. read more

Absolutely terrible delivery service. Did not even have the courtesy to reach out to me to reschedule, after I had to take a day off work to be home for delivery. When I did not receive a call the day prior with my time window, I had to call them. I was told my order would NOT be delivered AS SCHEDULED. Now I have to take another day off work due to someone else's incompetence. I called at 8am and was told that the delivery trucks were already out for the day, as of 6am. No call the day before delivery , no call the day of delivery, and two hours after deliveries had started for the day, when you knew my order wouldn't make it, no call... COMPLETE COMMUNICATION BREAKDOWN. read more

I purchased a queen mattress from Walmart and they had RXO as delivery service. We all that shop at Walmart know how unpredictable they can be with shipping. I was instructed through email from RXO to pick my delivery date and they would send me a four hour window and it gets to the date, RXO would let me know 30 minutes before they arrived. It was going smoothly until I get email from Walmart saying my delivery order date was delayed. I sent email and received a response from seller stating my delivery was set for original delivery date. NO DELAY! I was very happy. Everything went as smoothly as predicted. I did not pay a service fee. The RXO delivery people were responsible and efficient. I would not mind using their services again. read more

06-19 3:00 PM Thomas Wright and Mike (Canton RXO location) both delivered as promised. There were logical issues, however, after talking to them they were both able to make this work out and have my appliances delivered today. Thank you for all that fixed this. ------------------------------------------------------ 06-19 11:00AM Thank you Bryan. Working with Mike. Hopefully gets delivered today. ------------------------------------------------------ 06-19 9:00AM RXO is garbage. They have been rescheduling my delivery from Samsung and don't notify me on the reschedule time. read more

Staff were excellent. They were very respectful of me and my home. I would recommend them for sure.

The worst experience I have ever had. This company is a joke. They called the night before and delayed my delivery 11 days. When they finally showed up, the oven was broken and they forgot to bring the tools to properly install the refrigerator. The different components of the fridge are still in boxes on my countertop waiting to be installed. While carrying the fridge up the stairs, they left gouges in my stairs in 5 places and scratched my wood floors. In the way out, they knocked over my ceramic planter and shattered it. Avoid any company using this service. read more

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RXO was notified of a problem with a delivered item. I received msg from them, and they are working to resolve my issue with the 3rd party. Good, responsive communication! read more

My experience with your delivery service after ordering my dishwasher at the end of December has been absolutely terrible. My order has been rescheduled for delivery several different times with little to no notice. I had communicated with Electrolux after the 2nd time and they were supposed to be in contact with your service to expedite delivery. I was told I was supposed to receive a phone call with a confirmation last week. I never received this call. I never received an update on the delivery a few times when it was rescheduled. Please be better with communication. read more

Totally happy. The delivery guys were in and out with my old and new mattresses. Very efficient and polite.

They were on time. Courteous and professional. The delivery was handled quickly and they were patient while we checked everything in.

Delivery was on time & the guys were very professional and helpful!!! Communication regarding timing the day of was also helpful.

RXO has proven to me on 2 separate occasions that they do a good job. They have been the "white glove" delivery service for 2 Big Fig mattress to me over the last year. They do a good job of keeping you informed of the delivery time and meet the scheduled delivery promises. In each case the men doing the delivery were personable and professional. I couldn't ask for more. read more

This order was supposed to be delivered and installed on 2/7. I received a text the day before saying it was cancelled due to the shipment not being available yet the tracking information shows that it was in their warehouse on 2/6. The next available day was 2/13. I asked that I be put on an earlier date if possible and was told no it was not possible. I received a cancellation again on 2/12 due to weather which I do understand as were hit with a storm. I had to reschedule again and was told by customer service that it would be rescheduled for the 20th and they did not have anything earlier. I contacted customer service and after much begging I received a response that they fit us in for the 15th. So thankful it was rescheduled for earlier. However, now I have a boxed dishwasher in my foyer and the old dishwasher still installed as we were told they did not have the ability to install the appliance without any note of when they would return. Honestly just want the dishwasher installed so don't think I am asking for much. read more

Delivery team was great! Very personable and friendly! Easy to talk to you and informative! read more

RXO delivery was fantastic! They arrived exactly when they said they would, treated my items with great care, and were courteous throughout the entire process. No issues at all--just a great, efficient crew. Thank you! read more

Amazing to see all the reviews with the exact same story as me. At least we're all suffering together. Scheduled through Samsung a week and a half in advance, took the day off work, window of 3-7. Never got a call, kept calling and asking. Eventually at 9 pm was told the driver just called it a day before my delivery. 2 days later, no rescheduling, and can't get through to anyone at the local hub, no clue what's going on. Feel bad for these customer service reps at the call center having to cover for the incompetence of the local hub. If your package is going through this hub, I apologize and wish you luck! read more