I wish I could give them negative stars. The trucks are junk. The management is driver hating liars. Especially Mr. Army Lt on the logistics side. The region director is a pathological liar, as well as many other nasty things. The shop is incompetent and could not fix a paper bag with a roll of tape. Ryder is very strong on how bad they treat their drivers. They hire you to fire you. Unless you kiss a serious ... read more

First time using Ryder. Colton was able to set up our business account within hours and we were able to make a reservation for next day pickup. Bella, at the Austin Lamar location, was very pleasant to interact with, quick, and efficient, as well as her trainee, who did a great job as well. Ryder even offered their complimentary UBER service for business pickups! The equipment was in perfect condition. I was in & out within 20 minutes. GREAT SERVICE, definitely recommend this Ryder location. read more

We rented a truck from Ryder last year to move all our stuff from our apartment up in North Austin off Parmer Lane down to South Austin past Slaughter.. yikes. We moved to Austin with only what would fit into our two cars, but had somehow managed to literally fill up an entire 1,000 sq. ft 2/2 apartment. We got the "Straight Truck" (gotta love that name.. it's a straight up truck, motha!) and that worked out just fine for us, although we did have to make a couple trips. Ryder is very expensive but we got a good deal if you book online and your first 500 miles are free! And thank god too because we drove ALL THE WAY down to our house from the apartment (35 miles one way) and as soon as we pulled into the driveway, the boyfriend remembered that he had left the house key and garage door opener in his car up north at the apartment.... oy. Their staff was courteous and professional and the truck was in excellent condition. We had the truck for 24 hours and had no issues with them over-charging us or anything. Would definitely recommend! read more

I always have agreat experience with Ryder. I have had to reserve trucks at the last minute and they are always helpful and friendly. Maintenance is spectacular! Nice trucks...clean.. Run great. They dont break down. Reliable. When we get in a Ryder, I'm confident that this truck will keep rolling. read more

Do not go to this place for repairs. my company that i work for (Pods) does business with this Ryder location . no matter how many times you ask them to do things they will not do them at all. They won't even fill up the windshield wiper fluid either. I have completely given up on this Ryder location. Whenever you walk into this writer location it is completely trashy looking the waiting lobby looks like the inside of a federal prison. There is no room to park at all. trying to get inside this location with the commercial vehicle is such a big liability I suggest you look to other places besides writer just go somewhere else you don't want to deal with these people trust me. all the technicians that work at this location never smile they all have a bad attitude and they hate working at this location just as much as I hate going to this location. everybody at Pods always talks about how slow their service is and how we would rather do business somewhere else. read more

Ryder Truck Rental - get used to seeing this with Ryder on lamar - Truck Rental Near Me - Austin, Texas

Continuing from my last posting... We left the office on the day of the incident with a promise that the manager will contact us to square away this issue. Then, a few days later, my friend noticed an additional charge of $300 to his credit card from Ryder Truck. They went back to the leasing office and confronted the manager. At that time, the manager had the "deleted" picture in the computer - I can now only guess who deleted the picture... Anyways, my friend had to fight his way through to get the $300 charged back to his account. Again, I'm not trying to bash the company, but we had experienced a pretty crappy service from this office. read more

Absolutely unprofessional and unacceptable service!!! We reserved a truck from Ryder on Tuesday for a Friday move. I then received a call on Thursday around 11am from a Ryder employee informing me that they had overbooked the day and did not have a truck for us. By then every truck in town had been rented and every mover booked. I will never, ever recommend Ryder to anyone and will use U-Haul for any future moves. read more

This place does not seem to get a lot of reviews. I guess it is because of the old saying if you cannot say something nice, do not say it all. But it is an old saying. Anyway I called this place because I needed a truck with a Tommy lift on it which they have. The man on the phone said he was with a customer, took my name and number and said he would call me back. Never heard from him again. My partner also called with the same result, but he called back a second time. On that occasion the person said that they had one truck with a Tommy lift, but that it was being serviced and when it was ready they would call us. Guess what, never heard back from them, imagine that! Ended up at Enterprise and they took great car of us. Stay away from Ryder, they act like they do not care about your business and their customer service shows it!!! read more

Horrible experience, rented a 26 foot refrigerated truck for a huge order for my business, I called a few weeks before event, was told no worries they will have it for me on Nov 10th and set to return on the 12th. I explain to her that I don't have anyone to drive it back on the 12th is it possible to leave it on the 11th, "sure no problem we will give you a gate code and it's time stamped so we know when you returned it" AWESOME! The 10th is now here and I'm busy trying to take care of my customer's order that I failed to call to check on my reservation, but Ryder closed at 5 and it's around 4:40pm so I call and no answer ok so maybe they are busy or they left a little early because it's a Friday who knows, BUT I have a couple of email confirmations in my inbox, and I'm sure someone would of called me because they have all of my contact info. Next day we are full swing in prepping a 2500 box lunch order, my dad (CDL holder) shows up around 8am and we leave around 8:20ish to go get this refrigerated truck 35 mins away since Ryder closes earlier on Saturdays. I get there and I go to the wrong customer service area, there was a trailer parked in front of rental office sign so I didn't see it at first. Get to the correct office told Colton I have a reservation and I pull out my email confirmation. He digs through paperwork in a binder fiddles with computer told me their system is down, ok great I just want my rental so I can get back to my job. So he runs out the back door, we waited in the office for around 10 minutes, phones are ringing another person walks in (now I know why no one answered the previous day) I was done waiting I walked out the back foot and I couldn't see him anywhere, apparently he came through the front door and told my dad they rented out my truck to someone else last night, I walked in then and my dad said that to me, I turned to look at him and asked is that true. He responded yes. WHOA EXCUSE ME I HAVE A RESERVATION!!! He tells me a leasee broke down and they get top priority, so they got the truck yesterday. So as you can tell by my long rant I'm in customer service as well, I get it but the issue was no one contacted me! I wasted 2 hours of my day dealing with something that could of been prevented with a phone call, I mean I would still be pissed but not as much. So he gets on the phone and tries to find me a replacement, good job there, but then he says ok they have one in San Antonio, if you can get there I'll give you 200 miles for free. First off, this wasn't my mistake, it should be a Ryder employee needs to make this right, secondly, I DID NOT have time to drive to San Antonio, I had places and things I needed to do, thirdly if I would have known earlier in the day I would have time to find an alternate route or town like temple etc. but it was up to me. No other compensation besides 200 free miles that's nonsense to me, didn't even offer another plain truck until I ask if one is available, he said yes of course but I can't give it to you for free but I'll do a little discount. No no coco. If I'm getting a regular truck that I originally didn't want but was forced to get there's no way I'm paying almost full price for it. Plus having to waste another hour of my day to return it, so I called a friend who has uhauls and got one from him, since I couldn't find another refrigerated truck anywhere. So 2 hours gone no truck to show for it. I called Monday to talk to a manager, he's not there won't be back until Tuesday. I got his number, great. I placed a review on google and tweeted company. So I wanted until 9 today (Tuesday) to call manager no answer but I left a message, still No response on twitter or google. At 12:44pm Ryder responded to my google review asking if I'm willing to call them, sure why not. I called and asked to speak to the manager or the person who does their google reviews, I was told manager is on vacation won't be back until tomorrow (Wednesday) and I don't know who responds to reviews. So yea don't use go elsewhere #ishouldofcalledpenske #gouhaul #uhaulcustomerserviceisthebest #actionsdpeaklouderthanwords read more

Great company, the trucks are clean and well-maintained and the drivers are courteous and very professional.