We bought a TV packing kit today. Once home, we realized the packing corners were missing from the…read morebox. I called and spoke to Shay, who said come get them. I said it's a round trip of 33 miles to do that. I asked how she would compensate us for our trouble. She said they would refund the cost of the box. When my husband arrived, she instructed her coworker to give him the corners. Fortunately, my husband reminded her of her words to me. He got compensated, in the end, after getting attitude for reminding her. Unacceptable way to run a business. No wonder the store has 2.5/5 !!!

Sloppy First I…read morepurchased a hitch on the U-Haul web site and scheduled an appointment for last Friday. The next day U-Haul reschedules the appointment without asking me if it was doable. I get to the 11am appointment and ask how long will it take and should be an hour. But the service guy needs to take his lunch so maybe two. Wait, I have an appointment? Doesn't matter eh? Two hours and 22 minutes later they text me started it's ready for pick up. I pick up the jeep and drive back to work. Later, driving to errands I noticed a more hotrod sound coming out of my jeep. That's cool but something is wrong with the exhaust system. It should not sound so cool. Early the next day I tried to call the U-Haul location directly but was pushed to national. Told them the problem and they tried to contact the GM at the location but did not get ahold of anyone. National told me to take jeep back to the location and have them check it. Jumped into the jeep, started it then piped the hood, maybe I can localize the problem before taking it in. Sure enough, there was a part of the intake system that needs to be removed to get to the battery, it was sitting on top of the engine. Sloppy! I put it back and my jeep doesn't sound as cool. Problem solved.

Amazing job! Very fast, friendly, and did a great job! Definitely recommend! Moved all my heavy…read morestuff for me and saved me a lot of stress and a headache! Also great price for 2 hrs! Thanks you Carlos & Victor!

From the first conversation to the final delivery, they were reliable, hardworking, and…read morecommunicated clearly every step of the way. They treated our family's belongings with great care and respect, and everything arrived safely and on schedule.

Several days ago I booked a hitch installation for 1:30 today. I showed up, they confirmed my…read morereservation, they were just finishing up one hitch installation and I was next. Then five minutes later they magically had five more hitches that needed to be installed ahead of mine so they couldn't install mine today. Unsure why they have a reservation system.

Horrible price gauging! Do not go here unless you want to pay over $100 for a "$19.95" truck…read morerental. They rented the truck out to me with under a quarter of a tank of gas, which in itself is ridiculous. I returned the truck also still under the quarter tank mark, but then got charged 30 extra dollars because I turned the truck in under a quarter of a tank of gas. I called and explained to the guy that when it was given to me, it was under the quarter tank mark. He said it didn't matter and that I signed the contract stating that I would fill it over a quarter of a tank of gas. Mind you, there is an entire page of tiny written print that I didn't go over with a fine tooth comb, never thinking I would have to put in more gas than what they gave me. They were unwilling to compromise when I called and refused to reverse the $30 fuel fee. I will never use this U-Haul company again! Save your money and go somewhere else!! Absolutely ridiculous to pay over $100 for a "$19.95" truck when moving within a 5 mile radius!

Came here for an appliance dolly. The person who helped me was super friendly and helpful. The…read moreplace was clean and organized. Only $10 for the day, cheaper than Home Depot rentals.

Clean truck in good working condition and easy pickup/dropoff. All good. . I'd rent from Penske…read moreagain.

I chose Penske due to a sale they had that undercut everyone else for a long-haul one-way rental…read more This was trip 2 of 2 and I knew Penske's equipment was always top-notch. Upon arriving, I was a little worried but that quickly faded. During check-in, there were the standard questions but nothing like what I had been through with a competitor of theirs. When I went out to do the damage assessment on the nearly brand new truck, the owner found a decent amount of damage compared to most normal people (I use to be a damage assessor). He also went over the inside components like the lights, radio, etc. Awesome experience. The truck was a 16-foot 2019 GMC with 21k miles and climbed hills like a dream. My wife drove my F250 while I followed in the box truck and except for needing to slow down in corners (expected), I was able to keep up without issues. On my first trip, I used a COMPETITORS 26 foot truck and they gave me an 18 year old worn out diesel that couldn't climb hills if it's life depended on it (35mph, really?). They had also interrogated me on my insurance when I opted not to use theirs, making me fill out additional paperwork with my insurance information and such. While I'm not in Oregon anymore, I wish this location luck. Their customer service and truck quality is so much better than their competitors.

We are in the middle of a cross-state move from Tucson, AZ to Sherwood, OR and had an extremely…read moredisappointing and stressful experience with the U-Haul Sherwood location regarding our U-Box delivery. The day before delivery, Laurie from the Sherwood U-Haul location called my husband directly and verbally confirmed that our four U-Boxes would be delivered between 12:00 PM and 2:00 PM. That same time window was also confirmed in two identical automated text messages we received (which we still have). Despite all of this, the driver arrived at 8:30 AM while we were still at a hotel. The home does not yet have utilities or heat, and it has strict HOA rules regarding where and how long U-Boxes can be placed. We were not refusing delivery -- we simply asked why the driver was there four hours early and requested that she check with dispatch before placing the boxes. The driver told us she would call dispatch and get clarification. Instead, the next call we received was from Laurie, telling us that we had "canceled" the delivery (which we absolutely did not) and that we would now be charged an additional $99 to reschedule. We made it very clear that we never canceled -- we only questioned why the delivery was happening outside the confirmed window. We were then told that if we could drive from the hotel immediately, the driver could return, but we would still be charged. Later, this fee was reduced to $50 -- despite the fact that the error was entirely on U-Haul's side. To make matters worse, this situation is part of a much larger pattern. Throughout this move, we have encountered:    *   Multiple unexpected charges at different stages    *   Separate delivery fees for each U-Box    *   Conflicting information about insurance coverage once the boxes crossed state lines    *   Repeated billing under different descriptions What initially seemed like a cost-saving option has turned into a stressful, expensive ordeal. Between U-Boxes, trailers, delivery fees, and add-ons, we are now well over $5,000 -- and still responsible for unloading everything ourselves. At that point, we should have paid slightly more for a professional moving company and avoided all of this confusion and stress. This experience showed a serious lack of communication, accountability, and customer care at the Sherwood location. Being blamed -- and charged -- for an error that was clearly documented in writing is unacceptable. I would strongly caution anyone considering U-Box containers to read the fine print carefully and be prepared for surprise charges and shifting explanations. Based on our experience, I cannot recommend this location or this service.

The Owner Sherry was there at 0700 when they opened, had us on the road in 15 minutes. She took…read morecare of us like we were family, made sure the pieces we needed were available (5 point adapter and 2" ball). Can't say I expected to be taken care of like this - I've been to lots of U-Hauls over the years, Sherry knows how to take care of you.

On July 10, 2026 I was at the 7100 SW McEwan Rd, Tualatin, OR 97062 location to have a new towing…read morepackage installed on a new SUV. On that date everything was fine. In a few days I discovered the 4 prong vehicle side light/brakes plug would push out of its' holding bracket when I tried plugging in the trailer side 4 prong connector. July 17, 2026 I returned for a warranty repair just to have the 4 prong vehicle side bracket tightened up around the 4 prong connector. I was first presented with a form I was to sign in three places, initial in several more, with none of the form information having anything to do with the warranty repair. Surprised, I asked why I was being told to sign and initial, in SO many places, an unrelated form, to have a small fix completed. I was told it was to "authorize" the repair, they had no other form to use, only the form's content had nothing to do with warranty authorization to work on the vehicle. I was next BLUNTLY told that if I did NOT sign the form U-Haul would NOT honor the U-Haul warranty for the trailer hitch package I had just purchased on July 10, 2026. The manager (Regional manager?), Alec W., was sitting five feet away, heard everything, and failed to take any action after I was just told U-Haul would not honor its' warranty unless I submitted to their demand to sign additional paperwork that I should not have been asked to sign. I had already authorized the installation on July 10th.

Thanks for not telling me that if I don't complete the return at your location from my Phone, or I…read morewill get charged $20 fee. Now that U-hall is going all online, it would be helpful to walk someone through that instead of charging a sneaky Fee for dropping it off and leaving the key in the after hours box like before.

Clean reliable and affordable. Trucks are clean and easy to drive. Rental paperwork is reasonable.read more

From the owner: Save Up To 20% When You Reserve Online Today!read more

Thanks for the great service today. We are halfway to our destination and the truck drives great…read more Air conditioning works like a champ. Radio sounds A+. Gas mileage really good. Text reminders prior to rental and you were open right at 6:30 am for us to get an early start. All around A+++. Don't hesitate renting here. all around for this location!!

Great staff and service. We needed a emergency repair on our trailer and this team went above and…read morebeyond to assist us and get us back on the road.