Sam and his assistant were great at communication, prompt for the appointment. We had pretty old…read morecarpets so was not keeping my hopes high, but they definitely rejuvenated the carpets and went beyond to make the carpets clean. We are happy with their service, highly recommend them.

We recently purchased a new home and needed someone to professionally clean the carpets before we…read moremoved in. We reached out to several carpet companies for quotes, but most of them gave us prices over the phone without ever seeing the house. Sam was the only one who insisted on coming out in person to inspect everything first--and thank goodness he did. He arrived with a black light and immediately discovered that the existing carpet throughout our home was saturated with pet urine from the previous owners. He even pulled the carpet back to show us that the urine had soaked through the pad and into the baseboards. He was completely honest and told us that even if we paid him $1,000, he wouldn't clean the carpet because it simply wasn't salvageable. That level of honesty is hard to find these days. Instead of trying to sell us a service that wouldn't work, Sam helped us make the right decision by replacing the carpet. His pricing was very fair, and there was never any pressure. We chose our carpet on a Friday, met with Sam the following Tuesday to sign the contract and pay the deposit, and his crew was already at our house demoing the old carpet that same day. The project was expected to be completed by Sunday, but they finished an entire day early on Saturday. The installation came out beautifully. The carpet is incredibly soft and plush--it honestly feels like we're walking on clouds. The craftsmanship is excellent, from the seamless installation throughout the rooms to the beautifully finished stairs. Everything looks clean, professional, and was completed with great attention to detail. Communication throughout the entire process was outstanding. Whenever we called or texted Sam, he responded promptly and kept us informed every step of the way. To top it all off, Sam stands behind his work. He provides a one-year warranty, and if the carpet stretches or anything needs adjusting, they'll come back and make it right at no charge. It's rare to find a contractor who is this honest, responsive, and committed to doing quality work. We couldn't be happier with the finished product and highly recommend Sam's Carpet Services to anyone looking for carpet cleaning or carpet installation.

The customer service from the person who scheduled our appointment was great, very friendly,…read morehelpful, and easy to work with. I also really appreciated the small appointment window they gave us, which made it much easier to plan out the day. Phillip came out to clean our roof dryer vent and did an excellent job. He was thoughtful, on time, and very efficient from start to finish. He took the time to explain everything clearly and made sure the area was clean when he was done. Really appreciate the professionalism and great experience overall. Highly recommend!

We had Daniel come and clean out our dryer duct that went to the roof. It had a few turns in it and…read morehe was totally honest about everything. A major plus! Because of the turns in the duct, he couldn't show me it was clean with the camera, so he turned on the dryer while I stood out front to see the residual dust come out the top. I really appreciate his work ethic, honesty, and kindness. We are having him return to clean our tile and grout next week. All these things haven't been done in over 8 years and are way past due. I'm so glad I was able to find this company.

Absolutely the best of the best! Thank you, Eric and today's technician Nick…read more I had carpet and rug cleaning, then tile grout in two bathrooms. Nick was professional, obviously experienced and it was a pleasure having him here. Steam Pros for the win, every time!

Steam Pros did a great job cleaning my carpet and upholstery. I definitely recommend them.read more

We had the best experience having our tile cleaned by Luke today! He is one of the nicest people…read moreand did an exceptional job! Highly recommend and he is very affordable!

Luke did an incredible job detailing over 4,000 sq.ft. of my floor tile. So easy to work with and…read moreresults were fantastic. If I could give more than 5 stars I would give many many more!

Eric at Pure Clean flaked on our appointment…read more I made an appointment on their web site scheduled for 8:15 am to 9:25am. We rearranged all the furniture the night before and made arrangements for our dog to be gone during the day of the cleaning appointment. I had a doctor appointment that morning but my partner was home waiting for Eric to arrive. I received several texts from two different phone numbers stating it was Eric and he had a flat tire. I received these texts while I was at my dr. appointment so I did not see them right away. When I was done with the doctor and saw the texts and replied (within the 8:15am to 9:25am appointment window) he said that he moved onto the next appointment and wouldn't be coming. This was at 9:20 am! I called him several times then and left voicemails but he never answered or called back. There was somebody waiting at the house for him to clean our carpets and he never showed up, wasting our entire morning and having to rearrange all the heavy furniture for nothing. When I tried to contact Groupon to file a complaint and get my money back, he lied and said we called him names like trash and that he refused to refund our money. We told him his customer service was trash, not him personally, which is true! I had to file many complaints and waste so much time with Groupon trying to get my money back from this guy. Do not do business with Pure Clean!!

Would we use them again? NO. We are happy to hear Erik is moving on to be a restaurant owner as…read morehe's obviously burnt out on carpet cleaning. Best of luck to him in this new endeavor!! May we suggest you separate your personal life from your business life? My wife, who was a VP in a large company, called me in because she could hear and see/feel your angst with females. Take our suggestion or not, just trying to be helpful. P.S. Adding a surcharge to a credit card purchase -must be done AT THE POINT OF SALE - I.e. when I bought the Groupon not after the carpet was cleaned AND btw - Businesses MUST notify the card network and acquirer (processor) in advance of adding a surcharge (Visa/Mastercard requires 30 days' notice). Hope this helps and thanks for mentioning that you usually charge your customers 3% and not charging us. Carpet looks cleaner but we could still see the outline of my furniture (we had to move) when you left and we did have to wash our tile from your footprints.

I have hired Katie's for 2 jobs so far. Carpet cleaning and floor tile grout cleaning. Both…read moreexperiences have been 5 star. Great communication and service, decent prices too!

A week and a half ago my wife scheduled a carpet cleaning for tomorrow morning. We start clearing…read morethe rooms of everything on the carpets for the cleaning. My wife called today and left a voice mail, the day before the scheduled service, to confirm the appointment for tomorrow morning. They cleaned our carpets a few years ago in doing a good job at cleaning the carpets. That was then, and now they aren't even bothered to call us to cancel. The lady in the office calls back this afternoon to inform my wife that they won't be showing up for the appt, because they got another job at the same time, and is cancelling our appt. There was no intention to call us to let us know that were not planning to keep the appt to service our carpets!!! The other job was not in the neighborhood, so they weren't considering doing both jobs back-to-back.

Been a customer for many years. Original owners recently left the state and sold the business. I…read morewas skeptical but decided to give them a shot and I'm glad I did. Same trucks and quality product. John did a great job on the carpets and was really friendly. He was a pro and I really appreciated him not trying to upsell me or charge add ons for every little thing. Looks like website still needs some updates regarding owners because still has pics of the previous family but I'm sure they will get to that.

Amazing. Quentin was so friendly on the phone and understanding. His dad, Dave, did the work and…read morewas even more friendly! They were very efficient and up front about the cost. They were able to get out all of the stains and our house smells amazing. We will definitely be using them for our yearly cleanings now.

Great service with quick and accurate communication and the floors and carpet both looked amazing!…read more They offered a competitive price and I would highly recommend.

I spoke to Richard on phone and explained how they work and I scheduled his service to stretch 6…read moreareas of wrinkle in our wall to wall Berber carpet in our second floor. Nick arrived on time and after review of work he started the work and finished when he said he would and the repairs were great and reasonably price. I strongly recommend Gold Coast!