I visited Doman Clock & Watch in Los Gatos. I had a previous…read morebad experience with another watch repair shop. At Doman, I was greeted with a smile and my watch was inspected. It now runs better. I trust Doman and will be back with some other watches that need repair. I highly recommend Doman.

I took in an old key wind lever set railroad watch that hadn't run in years . He opened it up and…read moresaid the main spring was broken. He gave me a price and I left it. When I went to pick it up he said there were no parts available and didn't charge for the evaluation.

I saw an exclusive Seiko watch that I absolutely fell in love with online. No other stores had this…read morewatch in the area, except CH Premier. How lucky of me! I called the next morning and Ida assisted me in confirming that it was available and there was only 1. She helped hold it for me for a few hours until I was available to come. My first time there, and oh my gosh this jewelry store was massive! They had all kinds of brands. I met up with Ida and she was so professional and sweet and helped me get this beautiful watch. The whole process was so smooth. I will def be coming back here to get more watches! I highly recommend this place.

I had a great experience at CH Premier Jewelers at Valley Fair. I came in looking for five watches…read moreas New Year gifts for my family, and Afsheen made the whole process smooth and genuinely enjoyable. She really took the time to understand what I was looking for and helped me pick watches that were all different, yet clearly part of the same family, and nicely aligned on price. That's harder than it sounds, and she nailed it. I went with Longines automatics, which was perfect--I love mechanical watches, and it was honestly a joy teaching my family how to wind and use them. Big bonus points for the details: Afsheen also helped with the packaging and even tied ribbons around each watch box, which made the gifts feel extra special without me having to ask. Overall, super helpful service, no pressure, and a really pleasant buying experience. If you're shopping for watches--especially gifts--this is a great place to go, and ask for Afsheen.

Amazing boutique with an incredibly professional and welcoming staff. I'm a South Bay local and…read moreonly recently started visiting this Rolex boutique at Valley Fair after purchasing my first Rolex Datejust in Maui as a honeymoon piece. That first Rolex made me truly appreciate the craftsmanship, beauty, and confidence that comes with wearing one, so I decided to start building a relationship with this boutique. From my very first visit, Jose was warm, professional, and genuinely welcoming. Even though I hadn't purchased anything from this location yet, he made me feel like a valued customer. I shared that I was interested in eventually adding a Submariner and a few GMTs to my collection. Over the following months, I stopped by whenever my wife and I were at the mall. During those visits, I got to know Everette, Yvette, Hayden, Jakob, and several others. Every single team member was equally kind, informative, patient, and professional. I never once felt judged or pressured. They always took the time to let me try on pieces, educate me about Rolex, and reassure me that patience is part of the journey. Today, I visited again and was greeted by Roksana. She checked on the watches I was waiting for and asked whether we were celebrating anything special. I mentioned that my wife and I were commemorating a work milestone, and she said, "Let me go check in the back." My heart immediately skipped a beat. A few minutes later, she returned with a Rolex Submariner Date. My wife and I were beyond excited and purchased it on the spot. Thank you again, Roksana! This was honestly one of the best luxury retail experiences I've ever had. I really appreciate that this boutique focuses solely on Rolex, so there's never pressure to purchase other brands or unwanted pieces just to build a relationship. Just as importantly, every member of the staff is genuinely kind and welcoming, and that made every visit enjoyable regardless of whether I was buying anything. I was fully prepared to wait over a year for a Submariner, so receiving one sooner was amazing -- but the exceptional customer experience along the way was just as meaningful. Huge thanks again to J. Licht & Sons. Highly recommend visiting this boutique! PS, can't forget about Stanley and all our 49er chats!

I've purchased three Rolex watches from this location, so I'm writing this as a repeat customer who…read moregenuinely wants a better experience. Every time I come in, I seem to have a difficult time communicating with some of the female employees. I'm younger and at times it feels like I'm not taken seriously as a client. When purchasing a luxury watch at this price point, I expect confident, polished service. I've noticed hesitation and uncertainty when responding to questions or inquiries, and it takes away from me wanting to return here. I would appreciate more confidence, professionalism, and stronger customer engagement from the female staff. I enjoy the brand and have continued purchasing from this location, which is why I hope the customer experience improves.

We had the best experience getting our custom engagement ring from VVS Jewelry Co / Hung Phat USA…read more They made the whole process feel so special. The ring was perfect and exactly what we envisioned. Ann handled our main consultation and guided us through the entire process, showing us all the beautiful options available. We highly recommend Ann. She is incredibly knowledgeable, patient, and amazing at what she does! Val was also fantastic, stepping in for multiple steps of the process when Ann wasn't there to ensure everything stayed right on track. Thank you, Ann and Val, for helping us create the perfect ring!

We made an appointment after seeing some ads on Instagram for a free ring consultation. My bf and I…read morehave no knowledge of trying to pick out an engagement ring and what to look for, so we decided to book an appointment with Hung Phat. I reached out to them via dm to place an appointment, but you can also do it yourself on their website. I asked whether we would need to commit to anything during the appointment and they said no. This made me feel a bit at ease, as we were just planning to go in to explore our options and become educated in picking out engagement rings. They responded very quickly to my dm and helped me make an appointment, answered any questions I had, and added me to a text chat where I could send in some ring inspos and what styles I was looking for. We came a bit early, but they were able to accommodate us. We were guided to a table reserved especially for us and were offered champagne or sparkling juices/water and some cookies as snacks. Our jeweler, Lyn, was very easy to talk to and she made us feel very comfortable during the entire appointment. We told her that we didn't have much knowledge about picking out a ring and what to look for, but she was able to help us through the entire process and guide us through all of those steps. We had a ring design in mind already and we showed her the photo and she was able to show me the similar setting, diamond shape, and carat size, against my finger. We tried on different band widths to see which one I liked better, went over the 4 C's (color, clarity, cut, and carat weight), and explained to us what they meant. She showed us different diamonds in different carat sizes and the differences in clarity grade between them. My bf and I really learned a lot during our consultation and are very glad we booked an in person consultation with Hung Phat. I'd like to thank Lyn and Val for providing us with excellent customer care and helping us in our ring journey.

Jason is the best! He fixed a small clock for me within minutes. Price was very reasonable,…read moreespecially considering the quick repair time. Shop hours are limited, so be sure and call first.

great neighborhood small business with reasonable prices and great service. went there to size a…read morecouple of watches and he did them while i waited.

I dropped off several pieces of jewelry to be repaired over 3 months ago and have dropped by…read moreseveral times but store is closed. I call daily but the business phone just continues to ring. Now it sounds like the number may be disconnected.

He has had medical issues. He's in the store periodically. There is a sign posted on the door. To…read moreclaim items leave your name, phone#, tag #, and description of your item and someone will contact you

I've been going here for at least a decade now. Pop in once in a blue moon to get my watches links…read moreremoved or battery change. And each encounter is always the same, quick and efficient. The owner doesn't speak much, but his expertise speaks volumes. I recently came in about two weeks ago to get the links removed from my ine-expensive Casio watch removed and I think the whole experience took less than 30 seconds. I literally walked in as he came back from break, said a sentence or two, took measurements of my small wrist and removed the links in front of me, free of charge. I'm happy this is in my hometown and sits on a plaza next to other retail businesses. Easy to find and hard to forget that this is the only reliable watch repair I could find in town.

Brought in an inherited Citizen watch. Dead battery and was too big for my wrist…read more The shop is literally just a counter, a workstation behind it and that's it. Handed it over, he inspected it immediately and got straight to work. Didn't ask any questions. Didn't make small talk. Just fixed it all under 10 minutes. Then he told me the price was $15. Didn't even quote upfront, just said it after, but that was an amazing price. Simple job, but he does good work.

I needed my new watch resized and they got this task completed in under 10 minutes. At first it was…read moretoo tight and they were able to remove one more link for a perfect fit. The service was fast and inexpensive. I will use them again in the future.

I have been going to this jeweler for about 25 years even though he's 400 miles away from me…read more That's the only person I trust to do repairs on my wife's diamond and if I need stuff shipped to me, he always is right on the button with weight and what he promised.