They are liars! I bought my ring in 2019 and they said if I keep the receipt they will refund me…read more-10% of the purchase price if I decide to return at anytime. I came back in 2026 and they offer me less than -50% of my purchase price and they point to signs about -10% off current market value which weren't there before when I originally purchased and what was promised in 2019. They do not honor their word and are scammers!

I came here today to pierce my daughter's ears. She is about 18 months. The man who helped me did…read morea really good job and has a really good eye for accuracy. I didn't get a chance to look at the jewelry, but there was a lot of selection.

I called ahead of time to ask if they offered repair services for a necklace I had broken a while…read moreback. They confirmed this service. I was in and out for about 15 minutes. This exceeded my expectations. So happy to have stumbled upon this business.

Thank you Mrs Vân for accommodating me . She is so sweet and friendly to talk to everyone. I got my…read morebirthday gift from here check it out.

Billy and TQ are the best in the business around here! They are friendly, helpful and super…read moreknowledgeable. I brought in a heart moissanite looking to set it as a pendant. Prior to coming here, I tried to do some research at home on different types of settings to no luck. Billy immediately pulls up many samples and gave me an explanation of what each settings would look like. After about 10 mins, we settled on a details and I opted to skip out on the chain until the pendant was completed. When it came time to pickup, TQ helped me decide on some chains that would compliment the pendant and I absolutely fell in love with it. We opted for the cuban link vs the rope chain. The piece is absolutely beautiful and my family was in awe of its beauty. I wanted to thank both Billy and TQ for making this a memorable and seamless experience. You know who we'll be going to when we're looking for our next piece of jewelry!

Amazing customer service, great quality would come again. Kevin and Billy were phenomenal. He fixed…read morethe fit right on the spot until it fit correctly

It's been a few years since this incident happened, but I've finally had time to sit down and write…read morea review. A friend recommended that I go to Tony to set a new loose diamond into the engagement ring my husband (then fiancé) proposed to me with. Since our style had evolved during our two-year engagement, we decided to update the ring- switching from gold prongs to white gold and adding a hidden halo. We trusted Tony to handle both the new diamond and the updated setting at the same time. I did receive my ring later than the originally agreed timeline, but at the time, I didn't think much of it and assumed everything was fine. However, when I later brought my ring to a reputable jeweler in the Bay Area for an appraisal, they examined it under magnification and pointed out multiple issues. The basket and prongs were poorly constructed, the diamonds were improperly set, and there were visible cracks throughout the setting- issues that were clearly not caused by normal wear and tear. I contacted Tony shortly after to address these concerns, and he asked me to bring the ring back for him to inspect. At that point, however, I had already lost confidence and did not feel comfortable returning, given the time, money, and trust I had already invested. The photos speak for themselves- this level of workmanship was extremely disappointing, especially for something as meaningful as an engagement ring.

Tony was fast and efficient to get my ring sized up in 10 minutes. Very clean establishment. I will…read morebe back for repairs and to buy jewelry.

Got my bracelet fixed here in less than 15 minutes! It was a simple fix, as one of the bracelet…read moreloop had a small opening. The lady in the glasses helped me out and she had red nails with flowers. Don't know her name but she was nice and service was quick despite it being Memorial Day. I can't believe I waited months to get it fixed when I could have went here. Thanks Thanh Tin!

I had a very disappointing experience with the customer service at this store. I called to ask…read moreabout today's price for 24K gold, and the employee told me it was $5,210 per 100gr . I simply asked if that price already included the labor fee, but instead of answering politely, she raised her voice and said, "I sell gold by the 100 gram . 100gr is $5,210. What do you want to buy?" I explained that I wanted to buy a plain 24K gold ring weighing 50gr . She then told me it would be $530 plus a $10 labor fee, for a total of $540/ 10gr What bothered me most was not the price, but the way she spoke to me. Her tone was extremely rude and aggressive, and it honestly felt like she was yelling at me through the phone. As a customer, I was only asking a simple question about the price before making a purchase. I have purchased gold from this store before, but after this experience, I will not be coming back. I really don't understand why a potential customer should be treated this way. Good customer service and basic respect are just as important as the products being sold.

At first, I didn't plan on writing a review. However, after looking at the diamond pendant setting…read moreI received, I felt I needed to share my experience and warn anyone considering custom jewelry at TD. I traded in an existing bracelet and ordered a new diamond along with a very simple four-prong pendant setting. The salesperson who assisted me took photos of the exact design I wanted and told me it would be ready in two weeks. I paid $800 for the setting alone, which is already quite expensive for such a simple design. When I finally picked up the pendant, the first thing I noticed was that the bail was completely different from what I had requested. They replaced it with another bail, but honestly, the replacement looked even worse than the first one. Did they really think I wouldn't notice? I went back and told them that the bail was unacceptable. At that point, I hadn't even noticed the defects on the setting itself. Below are photos of the pendant design I requested and the defective pendant I actually received. You can judge the quality and workmanship for yourself. To be honest, if a jeweler cannot properly complete a very simple four-prong setting for a 5.4 mm diamond, I don't think this is a place worth spending your money on. This was not a complicated custom design or a difficult project. I expected basic craftsmanship and attention to detail, but unfortunately, that was not my experience . There is another issue I experienced, but I prefer not to include it here. I just want to advise others to be very careful and thoroughly inspect any jewelry you purchase from this store.

I should have read the reviews before coming here to sell my jewelry, but I had two of my small…read morekids with me and needed one more quote. I come in and was a lady came out from the back and greeted me with a big smile. Inside they had a table in the middle with lollipops & water bottles. Another lady told my son he can have a lollipop. So I thought okay they are very polite here. Mind you I went to 4 other places and was comparing prices to sell my jewelry. I told her (lady in a baby blue shirt with her hair up on 3/30 @ 11:40am) that I wanted to sell my bracelet but wanted to see how much I would get first. She broke down 3 different possibilities how much it would be for 14k, 18k and 24k. I appreciated this because the other 4 places did not do this. She asked if I wanted to test it and I said yes. She places my jewelry in a dark gray/black box right behind her to detect the gold in the bracelet. While we were waiting for the results she turns to me asking me about my baby & smiling. After that was done she told me how much she would buy it and after finding out the quote I politely said oh okay thank you so much but it's okay I won't sell it. She asks me "you don't want to sell it?" I said "no I don't want to sell it but thank you." I put my hand out above the glass case and she tosses my jewelry in my hand and gives me the silent treatment and doesn't say anything. Her demeanor and body language totally changed. Not sure what that was about but all I can say if you plan on selling your jewelry, go anywhere else but here. Super rude especially doing that in front of my children!

I did not have a good experience coming here. I have been looking for Jade bangles since mine broke…read moreand walked in to check out there pieces. Walking in I already had a man give me the dirtiest look and watched me like I was going to steal something. That's very uncomfortable for me because I am a woman with my daughter and you're coming at me like that and judging me not even knowing anything about me. It really rubbed me the wrong way. That's not good customer service. You don't treat people like that. And nobody even cared to help me with any questions I had to stand around and look over to the people working there for help and they didn't even come right away 5 people had to apparently help 1 person but when I asked to look at the Jade bangles the lady replied we don't really have much what do you want to look at. As someone who's interested in jewelry pieces it's your job to display what you have so I know what I'm looking for. I was extremely disappointed and not going to come back here again.

BUYER BEWARE!!! I would give negative stars if I could. My family bought 3 jade pieces from this…read morestore and all 3 broke within the first few months. Pieces that we bought at other jewelers have not broken!!! One piece in particular was suppose to be Grade A but it shattered at multiple points with daily regular wear. We are sending the piece to get tested if it's truly the grade that they claim. Do not trust them!!! All they do is deny any fault even if you show up with all their defective products.

Omg they resized, cleaned and checked settings for my now old engagement and wedding ring. while…read moreI waited for a couple of hours. It's in a shopping mall so I just worked in a cafe while waiting. They look brand new! Definitely worth the drive from SF! I'll be back! Make sure you go early in the day as it's first come first serve and it's very popular!

I highly recommend Nguyen Jewelry & Repair Studio! They do an amazing job with jewelry repairs and…read moreare always friendly, kind, professional, and helpful. I trust them with my jewelry because they take great care of every piece. They also have a beautiful selection of jewelry in their store, so it's a great place not only for repairs but also to find something special. Excellent service, beautiful jewelry, and wonderful people. I will definitely be coming back!