These guys are great! We recently used S&M Moving Systems to move stuff from CA to OH. Fernando and his team (Javier, Alex, and one other guy who called everyone Primo) showed up at our place on time and went to work on packing EVERYTHING. They were super fast and efficient. Very friendly. I would totally recommend S&M Moving Systems. When we got to OH, everything arrived FAST. Everything was put into larger boxes so that not a single piece was missing or damaged. I did not realize how well Fernando, Alex, Javier, and the other guy packed everything until I was unpacking everything. Every single item almost was wrapped in packing paper. They even individually wrapped my shoes. And they were smart. They knew what we didn't want to pack.. like our trash can. Other full service movers have been known to pack that. These guys were great! I would recommend asking for Fernando and his team. They get five stars! read more

We immediately liked John, who represented S&M Moving, and was available by telephone or in person throughout the entire moving process. The great part was that John demonstrated and explained to us the best ways to pack our belongings and to safeguard breakables, and helped remove a lot of our stress. The move happened exactly as he had explained it. The movers were very hard working; and despite the hard work, were very friendly and cordial. We will let people know; and we will use them again. read more

This is the first time we've used a moving service and would highly recommend S&M Moving to anyone with an upcoming move. Joaquin and his team were fantastic! We moved from Santa Ana to Rancho Santa Margarita. The team arrived early, were very fast, professional, knowledgeable and polite. They were in an out of both locations quickly. The take down and set up of our furniture was impressive too, especially considering we even had stairs in both locations. Also - we met with a few different moving companies before deciding on S&M. We were really impressed with Joaquin's professionalism, honesty, prompt responses and follow-ups regarding the initial quote and all of our moving questions. With two little kids, we needed a some who could help us with all of the moving details. Joaquin was very easy to work with and we really appreciated all of his help - Thank you! read more

We were very impressed with both the thoroughness of the crew and the timeliness of our move from Eagle Rock to Ojai in a single day! The move was originally projected to take two days but these guys hustled. It took two trucks and six guys but they got it all done in the same day, and everything made it in fine shape. They placed all our furniture where we wanted it in the new house and set up the beds immediately. We also appreciated the professionalism of Joaquin when coming to give us a quote and his suggestions for packing. Pam from the office followed up with us both prior to and after the move to be sure all went well. And it dud! Thanks to all; we would recommend S&M Moving Systems to anyone making a move. read more

We had not moved in 25 years,so this was fairly new to us. When Joaquin Guzman arrived and gave us the quote we immediately felt as ease.We had to reschedule a couple of times through Pam and she gave us excellent service with kindness. On the day of the move six great guys came and packed everything with care.It took until 9 PM and i'm sure they were tired.The next day they showed up at our new home and set up everything with care. I would HIGHLY recommend this company.They were all very professional,courteous and understanding of the stress of a move. Look no farther,they are the best! read more

You know the worst thing about my move from CA to KY with United Van Lines? I didn't even hire them! I contracted with American Relocation & Logistics - a subsidiary of Mayflower. Well, without any notice (or right, according to our contract), they subbed the job out to United. And of course, they did a terrible job. The job was woefully understaffed and one of the "movers" was just an independent contractor. He wasn't in uniform and was extremely disruptive all day. Another "mover" wore headphones while working and couldn't hear anything her teammates were trying to say to her. This unprofessional crew spent the day arguing and bickering with each other and could not do anything in a timely, professional fashion. They refused to put down proper floor protection (even though I was guaranteed floor protection), did not use any doorway protection, and refused to wrap most of the furniture they removed from the house. Most of the furniture wasn't wrapped until it got on the truck, allowing plenty of time for it to be banged into walls, doorways, other furniture and boxes, etc. before it got on the truck (hence, why I had to file multiple damage claims). The crew moved so slowly and was so behind schedule that the independent contractor actually tried to get US to help them with the work. He actually said to me that it was "the husband's job" to follow them around and help them take our furniture apart. He also said that I should go on a "beverage run" to the local liquor store for him. The driver apologized for running so late and admitted that staffing was the issue. Another thing that slowed them down is this ridiculous numbering system. The driver is supposed to put a label with a number on it on every single item that goes onto the truck. That number then get recorded in their records and should ensure that they are able to find everything belonging to us when they arrive at our new house. So, they spent a lot of time doing that. However, that system only works if they put a number on everything. The driver missed a number of boxes and furniture items, which meant that all of that was a waste of time (and it means that I have no idea if any boxes are missing or not). Our house was only 1,400 sq feet - the entire move out and loading the truck should have taken no more than 4 - 6 hours. It took them 12. The driver promised us that the unloading would go much smoother and be much faster. But again, the job was understaffed and the unloading actually took just as long as the load in. I resent the fact that I paid for a move to be properly staffed and United chose to understaff it (or to allow the driver to understaff it). The movers explained that the fewer people on each job, the more money they each make since they do not have to share the amount with more staff. So, rather than have twice as many people and they each get paid half as much (and only have to do half as much work), they would rather work twice as long and make twice as much money. However, that is hugely inconvenient for ME and wasn't good for my belongings - these guys were exhausted halfway through the day and could barely finish the job. They needed multiple breaks and it took them forever to get just one piece of furniture upstairs. Had they come properly staffed, the job would have been done in half the time and perhaps my furniture would be in better shape. They also arrived outside of my "guaranteed" delivery window. So, apparently a contract with guaranteed dates means nothing. And the delivery guys started off nice, but as they got tired, they got cranky and irritated. One of them kept complaining about how many boxes we had. Really? He is surprised to see boxes? He is a MOVER. And we were dismayed to see our boxes that were clearly labeled "FRAGILE" on all sides with "This End Up" and arrows on them turned sideways and buried under tons of other boxes and furniture. And we color-coded all the boxes to make it easier to identify what boxes go where (all boxes with yellow stickers go in the kitchen, all boxes with green stickers go in the bathroom). They started off following this plan, but as they got tired they just started dumping boxes anywhere. They even stopped taking boxes upstairs. Overall, this company is super unprofessional with terrible customer service. Avoid at all costs. read more

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In all our move was very smooth. Our estimator worked with us as we changed the items we wanted moved a half dozen times. On the day of the move our driver was thorough and the few thing we had packed and disassembled were done so with care and not rushed. Upon delivery unfortunately they were delayed with the shuttle truck because it broke down. I can't fault them too much for that. When the delivery arrived it was late in the afternoon and the team seemed rushed at first. They slowed down when my wife scolded them, she is good at that. In the end only two things were damaged. The edge of an old table was nicked when laid on its edge. However the table was brittle and I'm surprised it was only nicked and not more damaged. And a small dent in a refrigerator. The price was higher that the other companies but S & M had better reviews so we went with quality and did not take a chance. Shout out to Jamie our driver... thanks read more

I had gone through many loops till I ended with S&M Moving and I'm so glad it did! They were more than what I expected, hence moving so many times up and down northern and southern California. They were able to send someone out within a few days to give me an estimate, with that, set up an early pick up time for me. They ensure that the movers will come at 7am sharp! (I saw it on the papers) The move was done smooth and swiftly with no issues and good timing at that. I did have a small apartment with not many stuff. The coordinator called me before, during, and after the pick up to make sure everything went accordingly. Same with the time frame of delivery, she kept me up to date and if I had any questions, it was easy to reach her. The delivery itself was super fun even though it was raining! The two delivery gentlemen, father and son-in-law team, they were superb. Made moving soooooooo easy! Fast and efficient! I'd definitely recommend them any time! read more

Perfect experience from start to finish! We moved from Redondo Beach to Aliso Viejo which is considered a local move (50 miles). We chose S&M (not just because of the name...haha) after we received a thorough and informative quote from their rep Brandon Jeffery. He came to our house within 48 hours and went thru every room, garage, closet, etc to give us an accurate quote. i explained that we would be getting rid of some things before the move and offered to re-quote if we were able to get rid of enough things. You can also ask for a flat rate for the drive, instead of the dreaded double drive time that every other local mover wanted to stick us with. They also can't go over the quoted price (unless you acquire more items of course), but will rebate you back if the move takes less time. Once we signed off on the quote he introduced us to Pam Hicks, the moving coordinator. Customer service at it's finest. Felt like I was talking to Apple customer service. Polite, knowledgable, and outstanding follow up. She took the time to find the answers to questions I forgot to ask during the quote. We have a lot of stuff and required either 1 50' truck, or two 26' trucks. After deciding that two smaller trucks would be better, she was able to make that change with the team right away. She is awesome! Then moving day. Four polite, english speaking movers showed up 15 minutes early to get their trucks situated. The leader's name is Ricardo. I wish I could remember the other guy's names. They deserve to be recognized as well. They protected EVERYTHING in both houses. We have weird white painted stairs at our new house that I had touch up paint ready for...didn't need it. Not a scratch on anything! Nothing broken in the boxes either. They also finished 3 1/2 hours early on one of the hottest days of they year! Thats for the rebate guys! I would hire them again in a heartbeat! Thanks S&M! A few general tips from our moving experience: 1) If you are packing your own items in boxes...don't buy the cheapest boxes at lowes, home depot, etc. Yes you save a dollar each box which adds up, but they aren't meant to be stacked 8 high like they are in the van on moving day. These guys never complained because they had to be extra careful or spend more time with my shoddy boxes. Buy the heavy duty ones...period. 2) "TV Boxes" that claim to expand for a universal fit...suck. Get a furniture pad and wrap your tv before using one of these boxes. 3) Buy the "full value replacement" insurance from S&M. Since they are United contractors you can't beat the price. We paid $255 with them, would've been $550 from a third party. Brandon did a great job explaining the insurance. Glad I didn't have to use it. 4) Make sure you don't water any plants going in the van for at least 5 days. Don't think this needs further explanation. read more

S&M Moving Systems is TOP NOTCH! Their communication skills and efficient tracking of all my orders for my future hotel were nothing short of professional and they were a pleasure to work with (especially Jaime Catterall)!!! She helped make my life easier and at the end of the day, that's what we're ALL looking for right? Thank you Jaime and thank you to your team!!! I will keep you in mind on all future projects!!! Best, Nicole W. Canoe Hospitality read more

I recently moved from Texas to California and my company booked S&M as my movers. Firstly, I was charged for a shuttle van, although the street was wide enough to get the actual truck in. Plus I was clearly told by the agent (in an email and over multiple phone conversations) that the shuttle was cancelled. Next, the movers who came to load my stuff, didn't give me a chance to think about what all items to list on the high valued items list and kept talking me out of everything I thought was supposed to be on it. When I received my luggage at the destination, I found out that I lost quite a few items and few others were damaged. I got refunded for a couple of them, but for some, I am having to contact another company for arbitration. However, the worst experience I have had in this whole move is the hostility from the agent when I spoke to her over the phone, as I had several questions about the arbitration. I brought to her notice how difficult this whole move has been, when she just put me on hold while I was talking, and she came back after a couple of minutes and just said "Is there anything else I can help you with" completely disregarding my feedback and not answering my questions. All in all, I wouldn't recommend this moving company to anyone. read more

S&M Movers was contracted by my employer to move our household goods from Oceanside, CA to Rancho Cordova, CA. After experiencing 11 corporate moves, this was the worst move we have ever experienced. The movers were inexperienced family members and friends of the supervisor. They rented two, Ryder, bobtail trucks to move a 2800 square foot home with a 3 car garage. I explained to the supervisor that this was not going to work. He assured me that they would be able to load all of our household goods in the two bobtail trucks. On the last day of the loading process, the supervisor came to me to tell me that they were overloaded in the two bobtail trucks and had to rent a third. We had already made plans to leave on this final loading day, which meant that we had to leave the last of the household goods in the backyard to be picked up on the following day. At the beginning of the unload process, the supervisor stated that they had a pick-up and they had to finish by 1:00 PM. The unload process was rushed with boxes and furniture placed in the wrong areas. These movers did not come with carpet protection and soiled the carpet with the move in process. The nightmare move continued with unpacking and inspecting the damage to our furniture and household goods. The claim process was completely unsatisfactory. Many of our claimed items were rejected by S&M Movers. They stated that the damage to our furniture was due to normal wear and would not either repair or pay for the replacement of this furniture. Please take my advice and DO NOT contract with these movers. read more

I recently had a move across the country right before Thanksgiving using United/S&M Moving. The move went flawlessly. Pam and Joaquin were wonderful. The planning and coordination of the move was perfect and worry free. The move was timely and executed perfectly. Joaquin was always available even on weekends to answer any questions and it was truly a well planned and executed move. Scott and Lee (the team that moved me across the country) were fantastic. They were friendly, professional and handled the details of the move fabulously. My belongings arrived in perfect condition. I will recommend United and S&M Moving to everyone I know. I will definitely use United again to plan another move. read more

Phone # disconnected waited on companies to show up for estimate 2 hours! Don't use them, EVER!

The process was easy. S&M was helpful in giving me an estimate and accurate in the evaluation. When I approved the estimate Armando (manager) showed up ahead of schedule to ensure there was no time lost. He directed his team to be as efficient as The Team was curious and professional throughout, and very helpful in getting things to the right place. I would highly recommend them to other people and I thought the price was fair for the amount of work they did. Thank you read more

S & M Moving Systems - S&M disassembled/moved/reassembled our expensive wedding present in our new place. - Movers Near Me - Santa Fe Springs, California

We recently had a wonderful, overall experience with S&M Moving Systems... from start to finish, they were outstanding! Moving costs were very competitive and well within our budget. At the onset, Joaquin Guzman was extremely helpful and informative, and Pam Hicks was pro-active and had excellent follow-up, before and after-the-fact. All their other personnel (packing crew and movers) involved were always on-time and were extremely professional. We especially appreciated that they were neat and caring when packing our household treasurers for a 6-month storage. Our first "temporary" move went quickly and smoothly - and we look forward to having our household goods delivered to their "final destination" in the near future with the same, wonderful experience. I would highly recommend S&M for any local and/or long-distance moving. We know you will be very pleased with their expert and quality services. A No-Stress Experience... S&M is an A-1 Team! Thank you, Joe & Donna M. read more

Best move experience I've ever had - Joaquin and Pam were both professional and awesome to work with during the quoting and scheduling process. The 4 guys they sent: Raul, Sam, Felipe and Alfonso were even better - they were on time, professional, extremely polite, fast but careful, friendly, hard working and had smiles on their faces the entire time. I couldn't find my keys to move my car out of their way from my driveway got a bit frazzled and one of them even said: it's going to be a stressful morning but we'll get through this together. How amazing is that? It felt like family members were helping me move rather than a moving company and they definitely knew what they were doing and were very efficient. I couldn't ask for better movers and a better move experience. I would recommend S&M to everyone and I would definitely use them again. read more

Joaquin Guzman quoted my residential move. Joaquin was very professional, responsive and provided very competitive pricing. Joaquin and his team maintained excellent communication leading up to move day, day of move day and post move. My move went very well and I would highly recommend S&M Moving Systems! Great job to Joaquin and the moving crew! read more

I'm sorry but this is the worst experience I have ever had on a move and I've moved 7 times in the past 10 years for school/work including across the country twice. This was a move from Los Angeles to San Francisco and I still don't have my stuff a week later. It was scheduled to arrive today and I never got a call to say it wasn't coming. I had to find a number and speak to someone not involved in my move to make a call for me and tell me my shipment was delayed. The entire experience has been negative, including the worst customer service you can imagine. The moving coordinator and the manager never answer their phones during working hours, don't return emails and I have been given the wrong times and dates so far. The coordinator (Becky) is incredibly rude despite me being overly friendly to her (because I figured she was having a bad day). A manager (Garrett) seemed very nice but hasn't been responsive to the substandard customer service I have been dealing with since I scheduled the move over 3 weeks ago. Too bad, because I used Another United Van Lines company on my move from the NE to CA just 6 months ago and had an EXCELLENT experience with them (drivers kept us posted on their schedule, courteous, conscientious. And the coordinator kept me updated and was always available. This couldn't be farther from that experience. These people just do NOT answer their phone. I've counted and in 3 weeks, of the 12 times I have dialed Becky or Garretts number, She has answered once and never returned a call and he has never answered and returned 1 call. I was calling for basic things like confirming they received my fax credit card authorization, attempting to get time frame so I could reserve loading lock, and to ask what time the movers were coming on the days they told me i was scheduled for. I cannot believe that no one has called me to tell me the movers arent coming today. I am just shaking my head in disbelief. Its 4pm and I haven't heard from Becky or Garrett. I'm beginning to wonder if I will even get my stuff now. Avoid this company. I dont like to write bad reviews but I don't want anyone having to deal with this. It's expensive and you get the customer service level of a budget mover- actually it's WORSE. I will update once this nightmare is over. Update: got my stuff, several items were quite damaged and when I pointed it out, he pulled out a black marker and made it worse. These are very expensive, high quality furniture pieces. One item is missing- said they left it behind and will bring it back to me. They made a huge scuff/paint mark on the wall and put my bed back together very loosely and I pointed out that I could see a gap in the frame. My fears were confirmed. These people were not professionals in any way, shape or form. Forget United Van lines and S&M Moving. "s&m" is right. You are the "s" and they are the "m" read more

Beware!!!! I usually use a different company but had to use this one because they move pianos. They sent us 5 of the laziest guys I have ever worked with. These guys were terrible!!! They took so many breaks that they wasted a tin of time. They scratched 5 of the 10 pieces of furniture that they moved for us and we had a clear bucket of designer purses that they moved. The next day, I got in the bucket to use one of my handbags and all the designer ones were missing. Thank God I got the insurance. Do not use this company!!!! read more

Joaquin was such a good help with my move from Los Angeles to Chicago. Everything went smoothly and he explained the process thoroughly. Also, a special thank you to Pam for being extremely understanding and patient. read more

Very professional, friendly, and efficient. We've used S&M Moving Systems for several major moves and a large amount of long and short-term storage. We couldn't be happier with the outstanding level of care and service. read more

Do NOT choose this company for your relocation. S&M Moving Systems under estimated the amount of moving truck space needed to move a 3 bedroom home from IL to AZ. Debbie Duran was our relocation coordinator. She moved up the delivery time frame of our move causing us the leave Illinois two days early. Hours before we were due to leave, we were informed by the moving truck that all our items wouldn't fit on the truck. A second truck was sent the next day and loaded. One week later that truck is still in IL because they can't find a driver. What?! They are a moving company! Our phone calls weren't returned for two days and on the third day I had to call the coordinator's manager. They also damaged three pieces of furniture. Horrible, inexcusable customer service! read more

If you need to move from Northern California to Southern California or all the way to Vegas this is the moving company that you need. They were so professional and really cared about me and all of my things. My husband was working so it was me and the crew finishing the packing and unpacking. Moving is stressful and these guys gave me confidence in the ability to get things done. We inventoried the whole load and they would not leave till every box was accounted for. Later on, when I was looking for something, I knew it was here because we had counted it. I always eventually found what I was looking for. I made sure that the crew had lunch both days and I was happy to tip them. This is how I move should go. I don't want to move again, but if I did I would call them first. Kurt Kraemer was wonderful to work with at United and made sure the paperwork was completed to my specifications. The staff communicated with me and followed through to my moving day. I am a happy customer. Moving isn't cheap, but I'm glad I used this crew and company. read more

Everyone was so nice and extremely helpful. The driver and his helpers were great. The move was actually for my mom, she went from Cali to Texas. Her stuff arrived long before she did but they put everything in the storage unit while it was pouring down rain and not once did they complain. Thank you S&M. Definitely would recommend to everyone. read more

Try to avoid this Moving company if you possibly can. The initial service is excellent. It's the moving part and follow-up that is absolutely terrible. The movers themselves are very nice and try hard not to damage anything as they move items in and out. But in our case, they lost 4 boxes of items, some extremely personal and a couple very valuable. They claimed the boxes were not in their warehouse and that we must have them. I thought they were kidding. They weren't. The follow-up to our Claim was even worse. Extremely poor communication, minimal follow-up, and zero sense of urgency on their The move occurred in January and we are still waiting for our Claims Check. We would have given them 1 star but the sales person and movers doing all the work garner this terrible moving company 2 stars. We would urge you to avoid S&M Movers and select another moving company. read more

Overall: poor communication skills in getting a quote for a company sponsored move, then quoted a price 3x a similar moving service within the United Van Lines umbrella. We got a quote for a move within California between places that are roughly 180 miles apart. I called them and was directed to Donna because my new employer was going to pay directly. I called at roughly 2:45pm and was told she was at lunch, so I left a message. I called back the next day around 2pm having not received a call. She said she'd submit the request for a visit the following morning and I'd get called that afternoon or the next day. I didn't receive any call till the following Monday, when I called to check in on things, having received a quote from another United Van Lines company. Donna said she was at the front desk, so she had to call me back later. When she called back about an hour later, she said she could use the information in the other quote. She emailed me at around 4pm that day with a quote of $6k for a 2BR/2bath about 1100 sqft when all they are doing is wrapping furniture and moving boxes that we will pack. The other United Van Lines company quoted just in excess of $2k as a maximum for the same work. Overall, the reviews for S&M seemed better than the other people connected with my new employer, but with this unprofessional communication and excessive quote, it seems like they don't want business and will overcharge for those who go through the hoops to use their service. read more

Wish there were 0 stars. We used them for a cross country move and I can only warn everyone. The list of damaged items is endless and even worse is that there are many things that did not arrive. TV, Sound System, artwork all gone among other items. We received 4 bookcases out of 6, table legs but no table top, one rug missing, the other expensive one has 5 holes. 2 of the 4 bikes are damaged, furniture got scratched as they despite us pointing it out did not wrap anything. We contracted with United Van Lines and the sub they used was Golden Eagle. Golden Eagle's paperwork and documentation is a disaster and a lot of items did not get tagged. United Van Lines offered us a settlement for the damaged items, but denied the claim for the missing items. We are taking legal action. The one positive thing though I do want to mention is that the packing crew (also from Golden Eagle) did a decent job and their paper work was complete. read more

Joaquin Guzman & the moving crew were awesome. The price was very fair and a smooth move was promised. I was not disappointed. The entire crew are warm and friendly and if I had to move again I would want the same guys. I moved from so cal to central Texas and they delivered exactly as promised. If you are moving, this is the company to use. read more

These folks are amazing. We moved my 95 y.o.father from Los Angeles to Seattle. From the the estimator Joachim Guzman, t the moving coordinators,Pam HIcksand Drbbie, to the mover, Wes,everyone was helpful, cheerful, happy to answer questions(many many) and work with us. (See Marshall B's review. Similar circumstances) They maintained contact before, during and after the move. It was expensive but we moved a LOT of stuff. They packed the fine art carefully and moved everything in a timely manner (10 days). I highly recommend them and wouldn't hesitate to use them again. read more

S & M is the best by far. My experience with this company was flawless from the start. The communication from the company to me keeping me in the loop on when the driver would arrive, all the way to when my items were delivered to my destination. That was just flat out awesome customer service. I have used several moving companies and never had such a flawless experience like I did with S & M. I definitely recommend S & M for your moving needs!! read more

Despite a little hiccup of timing--which turned out for the best--our long-distance move (LA to Northern Nevada) went swimmingly! Joachim (hope I spelled it right) was very up front and professional. Out of the 3 movers I got estimates from he was the only one who followed up with a phone call as his estimate and our moving date were pretty close! I didn't get to talk to Pam Hicks, but my husband did and she did make a lot of calls to confirm our truck's arrival and we were pleasantly surprised when she called to tell us our belongings will be at our new home 3 days after they picked it up (we agreed to wait for 2 weeks)! The gentlemen who packed the truck (I'm SO sorry but I forget their names so whoever monitors these reviews please get their names up somehow!) were amazing!! They packed our stuff in 4 hours and we were expecting them to be at our home from 9:00 a.m. until at least 6:00!! My husband and I were doing some last-minute packing, but the movers were going so fast we lost our "packing stations"! They were very professional and very careful despite how fast they were going. We could tell this moving team had many years of experience. Then the gents who came to move us in were unbelievably accommodating. We had to keep our 2 dogs in check while all the dogs wanted to do is go play and get attention from the movers!! Juan, the leader of the group actually transferred all of our stuff from one truck to his to complete the job for us--by himself!! As tired as he must've been (after a snow-storm delay and a blown tire) he was very polite, professional, but fun too. His team (Mike and Junior) were great!! All of the boxes faced with the moving tag forward (made it so easy to find the couple of numbers I missed) and they made "rows" of boxes with walkways in between which made it really easy to get to ALL of the boxes. Thank you! We were pretty organized and ready for the movers, which both sets of movers commended us, but we were nevertheless nervous. In the end we picked the right company to move us. We received a good price for A-One service!! I heartily recommend this company and if I ever need to move again, I will call them first--and consider them first too!! With sincere gratitude, Laura Marsh read more

S&M Moving was awesome. Joaquin, Raul and team, and Pam made our move to the Central coast painless. There was great communication with all team members and my move went off without a hitch. I would highly recommend them. read more

moving across country was not an easy task for me but S & M Moving Systems did a phenomenal job taking care of my concerns, packing, and coordinating the trucking transportation. I couldn't have done it without them! - PB read more

I'll be honest, I've only done local moves up until recently so I don't have any other interstate move experiences to compare this to. But I can't really imagine anything could have gone much smoother than it did. The estimator made sure I understood the process completely and was available for follow up questions as they arose. My move coordinator checked in periodically through the process and was also available when I had questions. The driver was AWESOME and the crew that loaded me up and then moved me into my new house where both excellent. There were a couple broken glasses and some missing hardware for a shelf. The claims process couldn't have been any easier and I had a check in my hand super fast. Just outstanding all the way through the process. read more

If I could give a negative star rating I would! This company stored our company records in their warehouse. They jacked up prices VERY HIGH without notice, then proceeded to hold our records hostage until we paid their ridiculous rates as ransom to get our documents back. When the 30 pallets (YES 30 pallets - 1255 boxes) were delivered, they had been palletized with NO thought other than to "throw them on broken pallets, and to hell with how they arrive at the customers!". Pallets were broken, boxes were crushed and falling off pallets. (we also had to give them 30 brand NEW pallets the week before in exchange for the pallets they were going to use) DON'T USE THIS COMPANY FOR MOVING OR STORAGE UNLESS YOU WANT TO GET RIPPED OFF!!!!!!!!!! read more

S&M Moving System was truly a very bad and expensive experience. I forewarn anyone considering using this company for any storage or moving needs. The communication within S&M Moving Systems was absolutely terrible. The right hand doesn't know what the left hand is doing within this company. Many of the problems that I had with S&M Moving Systems would not have happened if their internal communication were good. Email communications with me were generally good, but were sometimes not remembered - seemed always to be in the company's favor. Keeping a good email file on this company paid off. S&M Moving Systems did not fully divulge all the information and costs for the storage and a two step move. I received two different invoices which had a costly overcharge. This was later corrected only because I confronted them on the matter. S&M Moving Systems told me I needed a forty foot container to ship my goods Internationally. I later found out through another moving company that I only needed a twenty foot container for my move. The cost for a twenty foot container is considerably less than a forty foot container. Because of these and other problems with S&M Moving Systems over a six month period I changed moving companies mid-stream to a more reliable and up-front moving company. This turned out to be a smart decision on my part. In all, my experience with S&M Moving Systems was a very costly, frustrating and time consuming experience. Please do your research before hiring S&M Moving Systems for any storage or moving needs. read more

Excellent moving company from start to finish. My initial contact was with Joaquin Guzman. He was very professional and I was very happy with his estimate of my moving costs. The company continued to keep in touch confirming my moving date. The movers were also very professional and accommodating. They took all steps to carefully protect my furniture and my carpet. I would definitely use them again for my next move. Highly recommend this moving company. read more

We received a very competitive quote for our move but it seems that is because Joaquin underestimated our goods. The movers were great but they did not send enough people to get the job done. They arrived at 8:00 AM and did not finish until 10:45PM. The movers were completely exhausted by the end as were we because we ended up helping them. One of our bookcases was destroyed and we still are looking for 1/2 of another set of shelves. I have a feeling it was damaged and left on the truck. read more

Joaquin was amazing! He came completely prepared to issue a quote to me for my move to Northern California. While it was a small move, it didn't matter. United treated us like it was a big move and exercised great care with my antiques and paintings and everything arrived at its destination safe, undamaged and quickly. I highly recommend them. read more