Car Buying Experience - Please Read Before Signing…read more I purchased a 2026 Toyota Highlander Hybrid from Marietta Toyota. During finance, I was told add-on products were optional and could be canceled within 30 days for a full refund, so I proceeded based on that understanding. After purchase, I was able to cancel some add-ons, but a $2,800 windshield warranty was later denied for cancellation and stated to be non-cancelable under the contract. This was not clearly explained during signing. I escalated the issue through Toyota corporate but did not receive direct resolution from dealership management despite multiple follow-ups. Advice to other buyers: Carefully confirm in writing whether any add-ons are fully cancelable before signing, and do not rely only on verbal explanations in the finance office.

Trash. Nice people but trash business ethics…read more I went to buy 2 suvs from them.one did work. I should have took that as a sign. I pickup a 2015 Range Rover yesterday. the test drive went fine and I gave it a good once over including a scan to see if the check engine light had been reset. from what I could see it was in decent condition for a used vehicle. on the drive home I felt a slight pull to one side. in the morning I took it to go get an alignment. the shop found that both front steering knuckles were cracked. I drove back home and after some digging I found that those parts were under a safety recall. the cracks will cause the wheels to collapse on to the frame. had they failed on the way home that could have been my life or others lifes. what makes this so petty is that car online could have gotten this done for free. they risked my life because of lack of just not wanting to make an appointment. this recall comes up under any vin check so they had to see it. I was one large pothole from a potential life threatening accident. That is a trash business ethic.

Just bought our second car from Malones, and just like with our first purchase, the experience was…read moreexcellent. Jim Stevens was terrific throughout our multiple visits--polite, professional, and never pushy. He was always accommodating with our requests and incredibly helpful. There was also a minor existing issue with the car, which Brian and the service department resolved promptly as soon as we brought it to their attention. Malones truly has a great team, and the entire environment is low‑pressure and stress‑free. We'll definitely return when we're in the market for another car. Thank you!

Had my vehicle serviced and they did a great job. Answered all my questions online. Very detailed…read moreand didn't have to wait forever for a response. When I asked for clarification on a few things - they asked thoughtful questions to make sure I was comfortable with the way the work was done. Was a great change to receive my vehicle cleaner than I dropped it off, instead of grease on the steering wheel like some other places. Will definitely be back again.

Service is amazing. They took time with me and even stayed after hours to make sure we got the…read morevehicle we wanted. I recommend 100%.

Came in, looked around took my time if I had a question they always make sure they can answer it,…read morewalked me through the plan and every what if's. Took my time investigating a car if nothing wrong with it, test drive, and it all good. If you just want to see and ask go ahead they are always ready. If you have any questions ask!!!

Reading the reviews was a little concerning but my sales rep Paul was honest about everything and…read morethey did not try to force any add ons for me. Everything was explained quickly and my stay at the dealership was probably one of my fastest buying car experiences. I'm very thankful to the finance manager Mark for expediting my paperwork and being very thorough. Maybe the reviews are not current but if anything for the best experience I would recommend personally asking for these two particular individuals to help anyone have a happier car buying experience.

I would strongly recommend steering clear of this dealership. They tack on an excessive amount of…read moremark-up and try to squeeze as much money as possible out of you right from the start. One of the biggest issues is that they force you to pay for "Grand Care," which costs $3,262.41. The problem is you don't really know what that even includes -- they can describe it however they want, and you're basically expected to accept it without any clear breakdown. On top of that, their documentation fee is $999, which is extremely unreasonable. The average doc fee in Georgia normally ranges from about $599 to $699, so they're charging well above what's typical. Then when it comes to your trade-in, they go out of their way to undervalue your vehicle. They even use the excuse, "Well, since we're not a major dealership, we have to recoup somehow," as if that justifies shortchanging you. The warning signs were there from the start. When I walked in, I saw a woman who was visibly upset saying, "You all like to play mind games," before she declined to buy a car. I honestly should have taken that as a sign and left right then. The entire experience felt unprofessional, almost like doing business behind a fast-food restaurant instead of an actual dealership. Every time I said something, the salesman would disappear into the back, return with paperwork, and the information would be completely wrong. Once we finally agreed on a number, I thought the deal was set -- but even then, the actual numbers were off by a huge amount. To be fair, the salesman wasn't rude, but that still doesn't make up for how they operate. If you decide to go there, just know that even if you negotiate what seems like a decent deal, they will find a way to justify why you won't actually get the best price. By the time they add all their fees and mark-ups, you're already $4,000 to $6,000 in the hole before they even start processing the paperwork.

Went in with a trade was a little disappointed in the trade in value but it was a car I had just…read moresitting in the garage for over a year so was looking to get something I would drive. I did and beat out another customer for the same vehicle by 45 mins (You snooze you lose) got what I came for and Will was a great service person. I think those that are all complaining are just mad and trying to get something beyond their means (And credit rating) Would buy from them again. Definity would recommend them but don't come in with no credit and think they owe you.......There's no fake it until you make it here........

AVOID. Fully financed a 718 cayman, they ghosted my bank on sending the title and sold the car to…read moresomeone else. Avoid the DOWC warranty- service advisors hate this company. fine print wont cover full shop rate, or even taxes on the work, will draw out any process to approval and wiggle out of it. Would get coverage from Assurant or Fidelity but they wont cover branded title vehicles.

I drove my Hellcat over here from Cumming to purchase a daily driver. I called before the trip to…read moresee if they had the car, it went to voicemail and voicemail was full. When I arrived at 10:22am they had vehicles blocking their entrance. I called again and some guy answered, he told me they would open in about 5 minutes. I waited for 20 minutes, finally called again and straight to voicemail..... Website says they open at 10am so idk. Bought a cash car elsewhere instead, thanks for wasting my time.

My son's car was totaled in an accident and we needed to find a replacement quickly. We drove…read morealmost 3 hours to Marietta because there are so many used car dealers in the area. I don't frequently post reviews, but I felt like one was needed in this case. I wanted to take the time to share a good news story in this case. We had several bad experiences at other dealerships, so working with Dale at America Dealer was a pleasant surprise. The price listed was the final price. There were no additional fees or unexpected costs. It didn't take long to complete paperwork and we were quickly back on the road to home. The car is still running great a month later and my son has no complaints. America Dealer is hidden behind the famous Big Chicken. It's a smaller car lot, but I recommend taking the time to check out their inventory. (Note: The review incorrectly shows San Francisco instead of Huntsville, AL)

I've debated on writing this review for a good solid week. I've got some time so I might as well…read moreshare my experience. Honestly, buying a car really should take as much time and energy as it did to purchase this car. Before I jump into the details, I'll say that Keenan and Nigel were amazing. Brian the finance guy was an ass but I'll get into that in a moment. Long story long: went to ALM on a Monday, test drove a car. Liked it but wasn't in love with it. Keenan got online with me, we scrolled through some other cars and we found one that was at ALM Newnan. Nigel said they could bring it over on Tuesday morning. I had to work so I sent my husband. When he got there, the car wasn't there. They said they'd bring it Wednesday, I sent my dad. But it wasn't there when he was on his way midday. I happened to be checking the website and the car popped up that it was at ALM Marietta. I texted Keenan and he said he was off but that John would be able to help me. I got there and John immediately began to ask about numbers. I hadn't even test driven the car yet. I test drove it and then we immediately jumped into the numbers. We went back and forth for a longgg time about all the add- ons and ultimately why the math wasn't mathing. Essentially we found out that there was hidden insurance in the final number that "our system adds and there's no way to notate that it's there" We settled everything up and I left. I came back the next day because they promised me new tires and do you know these folks tried to take my car back.?? They said they didn't sell the car for the right price and that the manager was gonna try and not fund the sale. At the end of the day, I got to keep the car, with no added fees or anything. But I would be hard pressed to buy from them again.

Goodness expensive companions, let me grow on this thought a small more…read more When a service is gifted in such a warm and superb way, it clears out a enduring impression that amplifies distant past the minute, the good taste in the mouth left in customer when one received a good treatment, It is the warmth and consistent productivity of fabulous client benefit that takes off a really permanent impression on the client, Encounters like this gotten to be cherished recollections and bring out sentiments of appreciation and fulfillment long after the occasion is over. It is in fact the special combination of neighborliness and expertise that strikes a profound chord within the customer's heart and advances dependability and appreciation. These are what turn an intermittent client into a normal client, and the awesome consideration I gotten from this dealer made me that client.

I had an excellent experience working with Orsino ("O") at Atlanta Autos. I'm located in California…read moreand the vehicle, a 2019 Dodge Durango SRT, was in Georgia, so clear communication and trust were extremely important to me. O made the entire process smooth and stress free from start to finish. He sent all the pictures and videos I asked for in a timely manner, answered all of my questions, and was always clear and straightforward in his communication. He also worked with me on pricing, which I truly appreciated. Buying a vehicle from across the country can be intimidating, but O made it easy and gave me confidence every step of the way. Overall, I am very happy with my experience and would absolutely recommend working with Orsino at Atlanta Autos. Thank you again, O!

Believe all the other reviews - these guys are SHADY. They require all vehicles to be financed for…read moreat least 3 months. Meaning if you can pay cash, or use alternative financing, they won't allow it. You have to finance through them for at least 3 months because "it's the only way for us to mitigate loses as a business" (exact quote from the sales guy). Steer clear and as the rule of thumb goes, if it sounds too good to be true, it probably is.