I bought a new mattress online to fit a used loft bed I bought for my daughter. When the…read moreconfirmation didn't come through, I ordered it again. Then I found both confirmations in my spam folder. I tried to call the corporate number and was redirected to this store. While I was unable to prevent the second mattress from being shipped, Toni did everything she could to help me and made me realize next time I need a mattress I'm going to shop in store and get it from her. Online uses a completely different system and it's not easy to fix an honest mistake. Toni provided great customer service and I look forward to buying my next mattress from her directly.

My partner and I went into this mattress firm location tonight and Rich helped us out. Rich was…read moresuper pleasant, friendly, funny and warm. He definitely made us both feel comfortable and actually valued our preferences and opinions when it came to choosing not only a mattress but pillow, sheets, etc. after leaving the store, it felt like we knew Rich forever and he also made the process very quick! We were in and out in less than 30 minutes. Thanks again Rich and Mattress Firm!

We bought a PranaSleep mattress with an adjustable base and a headboard about 2 months ago. It's…read morethe best mattress we've ever had, and my husband & I are in our 70's so we are not new mattress shoppers! I have compression fractures in my spine and now when I wake up I walk with better upright posture. The idea of No Coils was new to me and it's so much better to have the natural softness from organic alpaca wool! If you decide to shop at the Boynton store I recommend Pam Chiprut, she was wonderful! Very knowledgeable and her communication is very helpful, always timely. Check it out!

They aren't affiliated with city furniture, this is a separate store. That's been here for 13…read moreyears. Lots of beds and a big parking lot out front. The huge store was filled with attractive beds & bedding. Kelly was very helpful, she knew exactly what we wanted and is able to get it delivered tomorrow. She took our credit card printed up the receipt and we were out in 15 minutes. White glove delivery, set up & take away are provided for an additional $79. We had a window between noon and 2 o'clock, the delivery came 20 minutes early. The two delivery men were in and out in less than five minutes. They set up the bed perfectly, would need efficient and took all the garbage away with them. City mattress wasn't the cheapest, but they did an excellent job. It truly was an easy, fast & professional purchasing delivering and installing two new boxsprings on a king size bed.

We purchased a Helix Elite mattress from South FL Mattress Direct and had an excellent experience…read more Bill and Joe were extremely knowledgeable about the mattress industry and took the time to help my husband and me find the best fit. They walked us through all the options without ever making us feel rushed or pressured, which we really appreciated. They also offered a great deal on the mattress and accessories, including contour pillows. Overall, we found that buying through them provided better pricing and more personalized options than purchasing online. If you're considering one of the big mattress retailers, I'd definitely recommend checking out South FL Mattress Direct first--it should be at the top of your list.

Bought not only my master bed from here but also my guest room bed and couldn't be happier! I have…read morechronic pain so finding a bed that is not too soft and not too hard is difficult for me. Also, for my guest bed, I wanted to find a bed that my guests would actually enjoy while staying with me. Billy was super helpful and knowledgeable about what kind of bed would work best for my needs. I even did research beforehand and Billy knows his stuff! I purchased both beds and now I rotate between sleeping in both when I don't have guests because both beds are amazing! The price was also very reasonable! My chronic pain is not as bad now that I have a supportive and comfortable bed. Cannot thank Billy and SF Mattress Direct enough!

I had been considering purchasing sheets from Boll & Branch online and happened to stumble across…read morethis brick and mortar store while I was walking through the Town Center mall in Boca Raton. I wanted to see the sheets in person to decide if they'd be worth saving up for in the future since they are on the pricier side. I was expecting to just walk in for 30 seconds and then walk out, but I was pleasantly surprised by the customer service there. I wish I could remember the name of the woman who helped me, but she was so friendly and pleasant to talk to. I was there 9/30/2024 at around 3:50pm, so maybe that could be a clue as to which sales associate she was. She ended up being super knowledgeable and showed me the sample sheet fabric rack while explaining helpful information about the different types of sheets they sell there. I walked out learning way more about the sheets than I thought I would, including their tangible features (texture, actual thickness, etc.). I was happy I stopped by and recommend dropping in with questions if you're considering Boll & Branch sheets!

Great sleep items. Lots of different comforters and blankets/ throws and sheets to choose from…read more They even have their own mattress. As well as bathroom towels and accessories. The sales associate assisted me every step of the way. To get my dream bed from sheets, pillows, blankets and covers. High quality products (organic) moderate to high priced. Located in the Boca mall.

I cannot say enough about how incredibly comfortable this mattress is. We got our mattress almost 2…read moreyears ago and still every night I cannot wait to curl up in bed. Backaches are mostly gone and tossing and turning is Minimal. By contrast, we bought Tempur-pedic for another house. While that mattress is fine, it's not exceptional. There are many grades at Tempur-pedic, as with Essentia. We bought the mid-grade "hybrid" which is about the same price as the top grade at Essentia. If you had to choose between the two mattress companies, I say Essentia is a far better product and doesn't have that awful smell that lasts for over a week. In fact, it has no oder.

I bought the Essentia Dormeuse and found it to be THE most uncomfortable mattresses I have ever…read moreslept on. I am average height and weight -- this is marketed as one of their softer mattresses but feels ROCK HARD once you are sleeping on for a while. I developed a shoulder issue and had to sleep on my couch until we could replace it. The return was EXTREMELY EXPENSIVE. I do not recommend this mattress or this company AT ALL.

Sharon was a breath of fresh air and truly made my grandma's day…read more My grandmother is in a wheelchair and we were shopping for a new power lift chair and sofa for her new room in an assisted living community. It was hard moving her there, but physically for her it was time. Picking out new furniture was a bit of retail therapy for her during what's often a difficult transition. We were hoping to make a fun day out of it. However, at the first place we went (NOT Haverty's) were treated like second class citizens. The saleswoman was impatient and aloof. She showed us the biggest, most expensive chair and then acted like every question we asked was putting her out to answer. Worst of all, everything we liked was a 4-6 week wait. My grandma was pretty bummed and about to just pick the chair that was available and I said, wait, let's walk [roll] a couple doors down to Haverty's. It was easier for her than her having to transfer to and from the car again and the weather was nice enough. We get to Haverty's and Sharon greeted us immediately at the door. Asked our names and how we were related [my daughter was with us and it makes my grandma beam to be able to say that's her "great granddaughter"]. We told her we just moved her into a assisted living so instead of taking us to see the biggest chair on the floor (like the other lady) she took us to more compact ones, suitable for the smaller space. Everything she did was thoughtful. She took her time with us and when I said we were also looking for a sofa she took us to one that was not only small but also with higher seat cushions that my grandmother could get in and out of if she wanted to. Then we saw one in this beautiful blue color that my grandma loved. She'd seen a similar color at the other store but it wasn't available for weeks. We wound up getting the sofa, matching love seat and the power lift chair and it's getting delivered Saturday (as in THIS Saturday, not next month). Even as the sale was as good as done, Sharon's kindness continued. She asked if we were aware of the various VA and Medicaid benefits available to seniors - we are but the fact that she took the time to offer that information was so thoughtful. To top it off, AFTER the sale was done, I could see my grandma was worn out, so I said wait here and I'll walk back to get the car. When I got back Sharon had pulled up a seat and was sitting with my grandma keeping her company. She didn't have to do that. Even the smallest outings mean the world to our seniors, and Sharon turned what was shaping up to be a disappointing day into one of the best days we'd had with my grandma since the move. She was in such a good mood she let us take her out to dinner afterward. I can't say enough great things about this lady and our experience from the ambiance and service to the selection and especially the availability. Sharon and Haverty's really made our day and the furniture is exactly what my grandma wanted. Next time we need furniture I know where we're going!

Havertys is a poor example of American business. We bought what we thought was a leather recliner…read moresofa with USB ports and a Gaurdsman Warranty. $300.00 for the warranty! Don't buy from these stores. The products are junk and the warranty is bogus. I will go out of my way to spread the news about Havertys. Remember they will take your money and after that they view you as the enemy. No customer service. They have a whole department of negative, defensive, and rude jackels to piss you off.

We were on the lookout for a new sectional and some chairs and decided to stop by Birch Lane the…read moreother day, after having dinner nearby. Birch Lane, a Wayfair company, took the place of Z Gallerie which closed over a year ago. I used to love Z Gallerie, they had some really nice quality furniture there as well as a wide array of eclectic decor and art. Birch Lane is much more conventional and boring and because of size constraints, they don't have much inventory on the floor. Unfortunately, we left empty-handed, but not for a lack of trying. The staff did offer us the option of looking for other options online and having them ship it to us. However if I wanted to order something from Birch Lane or Wayfair, I could just do that in the comfort of my home. I don't need a salesperson to act as a middleman and browse the website with me. I don't know, maybe I'm just not the target demographic for this store. Overall 3 stars from me. It's definitely adequate, it just lacks flair and inventory.

At the end of the day mistakes are made that is just how life goes. When given the opportunity to…read morecorrect the mistake Birch Lane decided to do what was right and fix the mistake that occured with my vanity.

Super experienced sales woman. Beautiful store very presented with a beautiful product.read more

I bought my Dux bed from David about eight years ago. The bed is still like new, but I recently had…read moresome minor issues. I was hesitant to call because I bought it so long ago. Without hesitation, David came to my house both times and resolved my problems. He is amazing.