I had a very difficult job I needed completed of cleaning thousands of pieces of broken glass out of the pool, caused by an explosion in the house that blew out the windows facing the pool. Brian Adkins operating at the time as Best Pool Service was the only company I could find that would take the job. The glass was thoroughly cleaned out, and then they maintained the pool for the year that the house was vacant while the restoration company did their work. We took over maintaining the pool once we moved back in, but were very happy with our one year experience with Brian and his company. read more

This company Sacramento Pool Service known at the time as "Best Pool Service" was hired to service my commercial pool and correct violations cited by Placer County. After completing the work I came to learn the owner Brian Adkins never submitted plans for review & approval to the county. When I mentioned there would not be a final payment until I was shown all work had been submitted to "plan and review" to be compliant, Mr Adkins threaten me with a lien if I didn't pay. But mysteresly that day in the middle of the night the pool equipment installed by him was extracted leaving cut lines with damaged electrical & fence. Of course Mr Adkins denied it was him. In meantime in filing a complaint with the Contractors State License Board I discover Mr Adkins has gone by different names in the past maybe to avoid bad reviews. Just beware when considering him for hire. read more

I was trying to find a new pool company and this company started right away for me at an awesome price and the service is so great! Very happy with this service. read more

Owner is rude and short and not friendly. Im highly offended by the Non-professional manner I received calling for service from this so called pool service company. When I went to leave a review you can clearly see that they have terrible ratings probably because of the terrible attitude. They should pick a profession where they're more happy. read more

I purchased a new pool pump through Home Depot. Instead of installing ourselves, went on Craigslist to get someone to install. Came across Best Pool Service, Sacramento, (this service goes by several different names). Told Brian what I needed and where I purchased it. Said he had never heard of it and especially a pump at that price range. Tried to sell me a more expensive pump. Stuck with mine. He sent a young man out to install who was awesome but admitted he did not know how to wire it even with wiring instructions right on pump. Went ahead and wired like he wired all the others they had installed. Long story short, made two calls to pump manufacturer and ended up calling an electrician because the manufacturer thought it might be the breaker. Turns out, breaker was fine and electrician checked wiring on pool pump and rewired it and tightened bolts according to instructions on pool. Ran like a champ after that but then we noticed a leak. I called Brian back and he skirted the wiring problem and when he did address it, said I was over reacting! No I just had to put out additional money because he did not bother to research a pump that he was not familiar with before sending out his installer. He did send his installer back out to fix the leak. Also removed the drainage spigot and when I asked about that, Brian said I did't need it because water will drain out under concrete decking if it gets too full! However pictures of floating pools dislodged because of water getting under neath pool does not back up his theory. Brian kept saying they back up their work! However if they mess up, don't really expect it! Business AKA Best Pool Service Sacramento, Fair Oaks Pool Cleaning Service. Same telephone number and contractor license number. Number listed to Bouncin' Brian. They probably do a good job if they are familiar with it, otherwise, watch out! read more

Honest, friendly and hard working company. We have had their service for over 4 years and never had a problem! No green pool for us. Brian, the owner is always making sure we are happy and helping us with whatever we need! read more

First time pool owner and Brian helped me out a lot with showing me how to maintain the pool and advising me on which pool filter to buy. He even went above and beyond to help me out with my Polaris sweep and didn't charge me. Would def recommend! read more

My pool had a Cyuranic Acid issue according to the place that does free testing, so I decided to start a pool service after spending money on chemicals. Didn't know how to resolve the issue. Started service beginning of October. He talks a good game and willing to purchase chemicals or do whatever instructed to help resolve the issue. The chlorine would not hold when the levels are high. They asked me to buy filters and he was suppose to provide a price that didn't happen. Purchased new filters at his suggestion and left the pool guy alone to perform his supposedly craft. Now I have a green pool. I wasn't advised of anything during the service to add additional chlorine or anything. Just got a text today about service and they canceled my contract. Quote "We are going to end your contract with you. Sorry" My response. "Agreed. You didn't make any progress. Only worsened the situation" Response back. "And it would of help if you bought filter and good luck to u sir. Your keep having this problem until you do full service where they can clean filters but your cheap so good luck" Of course, I had to get the last word told him to F Off. U talk a good game, but didn't come through. read more

Ssooo, we reach out to BPSS to upgrade our existing filtration system and clean the dreaded green pool. Brian came out and said it was the perfect time to do so (he had a special deal going on for a slightly used filter he had gotten from some apt job). Being from a military family we trusted him and we were happy he was working with us. We talked about what we wanted and told him our budget. After it became clear we were off on the price I told Brian I would look around and get back to him. He offered to lower his price by 250 instantly if I chose to go with him. it was our max budget, but Brian promised a clean pool in 48 hours, so we agreed. That's where all the good stuff ended. They claimed that Shocking a pool GREEN TO CLEAN does a lot more damage than just to drain. They drained my pool and left a layer of dark matter residue on the bottom of the pool. they began to fill the pool and promised the residue will be gone within a few weeks( i didn't agree to that. never happen in shocking my pool to green). The used pool filter was in bad cosmetic condition (at this point I'm upset with the upsell) and even needed some replacement parts, because it was leaking after installation. the filter itself in the filter system housing was beaten up! Brian promised me it was fine, but would get us a new on anyway. I had to get my kids from school the day while they came to work on my pool. I wasn't going to be back on time, so we agreed to pay brian up front!!! WORSE DECISION EVER. NEVER PAY UNTIL THE JOB IS DONE!!! The next day Brian text me saying that they would NOT be giving me a filter, because they wouldn't make money from the job if they did..WTH!? he offered a month of service to make up for the issue..really 60 chem only service at that!? what a joke.. asked how much of a bag from my pool sweep they said 60 (online amazon 11). He said it would be about 15 bucks to fill a 10k gallon pool, that was a lie. it cost 65+. They will certainly remind you of your bill, even if your service from the original job wasn't complete. All said and done they are not professional and honest. BE AWARE. NEVER PAY UP FRONT! DO NOT RECOMENDED read more

Great customer services. Explained all my options to get my pool cleaned. My house was in escrow and needed someone to come out quick. Called 5 other places and never heard back or showed up. Bryan called me right back and was at my house the same day I called!!! Took care of everything and more. Great pricing!!! I highly recommend him for regular service or just a quick catchup. There are a lot of fly by night pool services, or flakes. This is not!!!! I would do business with him anytime and am recommending him to everyone who needs a good pool service, because as many of you know by now, there are a lot of bad ones. read more

I called to have them look at my pool motor yesterday. They came out in the rain diagnosed it and came back today in the rain and fixed it. That is service. Great price, great guys, great business. read more