Saela has helped me with bugs and rodents in my new home. Damien has been super helpful, coming out regularly to spray and help spot potential entry points. He recommended Gary to help with my rodent problems who came out the very next day and went above and beyond in his inspection. I appreciated his expertise, thoroughness, and that he took the time to explain everything to me. He ensured the work gets done quickly and that I have regular inspections following the work. I would highly recommend Gary, Damien, and team for anyone experiencing pest issues in their home! read more

I bought an 18 month commitment. During the summer they would come out when requested to take care of wasps. Eventually I stopped calling them because I did a better job myself. But that's how they get you... they come out in the winter when they aren't needed. THEN... I did not renew and have been trying to get them to stop coming for several months... and there appears to be no way to cancel on their website or by phone... I'm not sure HOW to cancel... they must know if they make it even remotely possible to cancel customers will actually CANCEL. And now they want me to pay over $300 because they kept coming in spite of me telling the service people not to come when they texted each month. Someone cautioned me against signing up with them. I should have listened. Hopefully someone reads this and listens -- hopefully I save you thousands of dollars I will never get back. read more

They lied and said i had mice in my crawl space .. they cut my vapor barrier after i said stop .. Charged my CC after i said no .. I did finally get them to refund my CC but now they said i had a $3k balance and sent me to collections .. I have called 10 times to resolve this matter .. I am on hold with them right now .. I am about to drive to Northglenn and kick in their door ! DO NOT USE THEM! read more

Worst company ever! I called to cancel and they trick me into doing a re-service. I called a few days after to cancel then now there's no record of me canceling. The suppose manager tricked me. It took me an hour to cancel with them over the phone after their million questions. Somehow the next month they still went to my house to do the service! I cancelled and now there no record of this. Don't brother with them they're a waste of money and didn't even make difference with the services they provided. read more

Never did get rid of bugs. I did a better job myself. they were here for maybe 10 minutes . not happy. going to cancel my subscription.

Beware of Saela Pest Control!! They sell you on a "no-contract" agreement and tell you that you're paying for a year of service, but what they don't clearly disclose is that once that year ends, you're automatically enrolled into the next year. I've now been dealing with them for three years because of this practice. In the beginning, I genuinely liked the service. The pest issues were improving, so I overlooked the lack of transparency because it felt like "out of sight, out of mind," and the service was actually decent so I kept it going. That eventually changed. The quality of service completely dropped off. They no-call, no-showed on me multiple times, including days when I took time off work and even Saturdays. The blatant disrespect for my time is completely unprofessional. At one point, I called well in advance to reschedule because I was going out of town and specifically wanted them to service the inside of my house. I was initially bullied and pressured not to reschedule. When they finally agreed, they still showed up on the wrong day anyway. This company truly doesn't know their ass from their elbow. Customer service is a nightmare. You get bounced around endlessly, and no matter who you talk to, information never reaches the right people. To make matters worse, I called in November to cancel my service because I was unhappy and wanted to move on. Now, months later, I received a text saying my house would be serviced this upcoming week. I called to confirm, assuming it was a mistake. I was told there was a "note" on my account about cancellation, but it never made it to a manager. When I reiterated that I had made up my mind months ago and wanted to cancel, the representative tried every tactic possible to keep me from doing so and would not take no for an answer. When I asked to speak with a manager, I was flat-out told they would not connect me. I was told the only way to cancel was to speak to a manager on their terms, and that a manager would reach out when it was convenient for them. That is unacceptable. This company uses pressure, delay tactics, and intimidation to keep customers locked in. It feels predatory and completely unethical. I will be reporting them for bad-faith business practices. BEWARE!!!! read more

Saela Pest Control is an awful company. For over a year, I tried to deal with an ant issue at my house it only got worse. Much worse. Attempting to cancel this service has been nearly impossible. I've been hung up on, transferred back into a general queue. Their contracts are ridiculous and I've had times when no one came to service my property but they certainly never failed to charge me. Barrett's Pest Control ultimately fixed my ant issue. In two treatments. read more

Heads up, neighbors - Saela Pest Control Just a warning to anyone using or considering Saela Pest Control. I canceled my service back in June after their treatments didn't solve my pest issues -- I even had to redo the work myself. Despite following their "phone cancellation" policy, they never sent confirmation and are still trying to bill me months later. Please be cautious before signing up -- and double-check reviews first! read more

This company has disappointed me over many years and now they won't let me quit them. When it was Edge they did not get rid of pests for 4 years or so. Finally I hired a different company. Then the company was purchased by others but did not tell me that it was formerlly Edge. Now they did not show up for 3 appts. I told them I was going back to the company that took care of me the least time this company let me down. Now they keep calling me and making appts that I can't seem to cancel. read more

All the reviews are right, they are terrible, I live in metro Denver, 30 minutes north, Lafayette, CO. I wouldn't do business with them. Field techs are great, the rest of the organization, customer service reps and front line mgt very poor, especially dispatching and customer engagement, very hard to do business with. Avoid! Very unresponsive if issues. They used to be Edge, pretty good then, under Saela branding group terrible. Appears to be a poorly run franchisee. I have been with them since 2021, leaving. Filing complaint with BBB, and CO ST AG Consumer Division. You get what you pay for, I'd pay more for better response. There are many options in the area, I'm going there, you should too. I recommended them to some neighbors and friends, pulling that recommendation now. I feel sorry for their great field techs, I believe many leave because of their poor customer engagement and leadership. There are better options. A Long standing customer now leaving, I was very patient. Lafayette, CO read more

We signed up for mouse control. At first I had a good experience. They came and set up the traps and explained how it worked. They quickly caught the mice. Then they had a service to come back and check. They tried to also spray every time they came back. We asked them to not spray and to please note that going forward. The technician always agreed. But then they would come back and we had to remind them again when they tried to spray. This last time we weren't home and they sprayed. Then I tried to cancel the service and it's impossible. Don't sign up folks! read more

Not a fan! Previously they were great. Saela came out three times to no avail. Tried to divert my attention to a rodent problem in the garage. Originally out for flies in the house. If you dont know what to do be honest. Don't offer after hours if it is too dark for you. Waste of my time. read more

First: Saela sent sales people to a convenant controlled NO SOLICITING signs on entrance. Second: I signed a contract, but the sales person told me I could cancel without paying the full contract price. He lied. Third: I called to cancel my services after the contract was fulfilled and they told me I would have to call back after the last service to cancel I could not cancel now (after the contract was fulfilled) fouth: I never see the technician who says they sprayed for bugs. They sent me a picture of my residence, (anyone can stop by and take a picture) but i'm always home and they never once came to the door. read more

Run. This is truly a nightmare of a company that uses high pressure sales tactics (non-stop ringing of the doorbell, weird stories about how all my neighbors apparently have infestations, etc.). They are deeply overpriced with poorly written contracts they try to trap you in, and they are unreliable and do poor work that I now have to fix myself. Please please save yourself many headaches and avoid Saela pest control. read more

When I told my friend about the experience I recently had on the phone with this company they joked about how it sounded like I was cancelling a gym membership. same sentiment here A year ago I called for a simple service and was told I needed an ongoing contract. I was new to the home so ongoing service seemed fine since I didn't know what to expect for the area. The first service was great, the guy explained the solution he was using, did the inside of the property, garage and all exterior. The second time I was home but no one ever came to the door, they just walked around the exterior of the house. The third and final I was not home for, but obviously they were unable to get inside. Immediately following the final service I called to ensure that was the last since I had originally signed up for a three service contract. To my shock I received a notification my house was being serviced this week, I immediately called though they were closed for Labor Day. On Wednesday I got a text that someone would be at my property in 15 minutes and I had to text multiple times saying they are not welcome on my property as well as call and speak to an agent and be transferred to an "account manager". Each representative I spoke to confirmed I was out of agreement but wanted to know what I planned on doing for pest control and how they could keep me as a customer. It was the first time I have ever had to firmly say "I do not wish to be a customer and I just need you to confirm you will no longer be sending anyone to my property". It was a bizarre experience and the harder they pushed the more it felt like a scam. beware..... read more

BEWARE! They did just fine, coming as requested when we had some flies nesting inside some pipes and showed up for the promised service. We called the company because we suspected a rodent was going into our crawl space. They sent out their "Rodent Specialist & Lead Home Inspector," Garry Oddo. He crawled out of our crawl space and showed my wife multiple pictures of rat-infestation "evidence," saying, "see that's the rat's tail, I saw 11 rats down there, you have a major rat infestation. They move really fast so I didn't catch any in the pictures." He then presented the plan and service to eliminate the "problem:" $4,800 was what he presented explaining how they needed to capture and remove the rats and do considerable work to seal off the crawl space so that it didn't reoccur. Alarmed at the situation and proposed cost of the remedy, I went into the crawl space for 40 minutes. After thoroughly covering every inch of the 2300 sf crawl space I found...nothing! No rat droppings. No acrid smell of rats. No trails of rat movement. No rat tails escaping my lighting. No nesting of any kind. NOTHING! Next I contacted 3 other rat exterminators. The highest price for comparable service as presented was $1200. My wife called with this concern and Service Manager Denver West, Carl Brans, came to respond to our concern. He was professional and courteous, explored the crawl space, coming up to report that my observations were accurate--there NO evidence of even a single rat passing through our crawl space. He apologized yet endorsed the scammer he worked with. Next we call to cancel the remainder of our 12-month, 5-service contract. No longer confident we could receive legitimate service. Can you guess how that went? After escalating to a "manager" we were told we'd signed an agreement and there was no getting out without of our contract without a cancellation penalty! Oh my! Give me your boss, I said. "I don't have a boss, I'm as high as you can go," the polite service person told us. Really? So I go out to explore who is the boss. Good luck if you can find it. In Orem, UT, a company or companies are registered who provide "technology services" for every kind of service you can imagine--from medical to construction. No leadership identified, no contact available. Any questions about my first word? BEWARE!!! Use a local service that cares, support your local contractors who have the courage, ethics and customer service they are willing to openly stand behind. My lesson learned: no more bargain hunting with cloud-based, on the ground services. Happy New Year! read more

Not satisfied with service at all and am eager to discontinue my service with them. 1)Consistent miscommunication leading to appointments that I said I couldn't make. Only outside service was completed in a winter environment and I was charged $149 for. I called to schedule an indoor servicing for obvious reasons (since I was charged and this was not completed), and they did not show up within the provided time window. I was not made aware of their inability to appear until 20 minutes remained within that 4 hour time block. 2) when I purchased the services, I was told this would include any snake prevention measures and that the contract would expire after a year; both of which are not true. I was told by a technician they don't do snake prevention as part of my package, and was told that i have the option to call and cancel after a year; if I do not, then my service continues. 3) When I talked to corporate about these issues, I was essentially told that I should have read the contract. While that stands true, I purchased this believing what their sales representatives told me are true. Why wouldn't I trust them? I felt there was a lack of accountability for their own. I was also told to reach out to the sales representative that sold me the service if I had any issues. I attempted to do that for this last service, to which my message was ignored. 4) I estimate that I have spent approximately $600 thus far for a subpar service. Even in the summer months and despite paying $149 for a service during that time, we still found a noticeable amount of insects inside of our residence. 5) I do not recommend this service, nor do I plan to continue our contract with them. read more

aggressive sales tactics, poor service quality. Definitely worth what you are paying for

Saela Pest Control charged me for a service that was never provided. I got a bill for over $300 and they claim to have been at my home when I was there at said time! Then I was told by the manager, they would reimburse my money, if I decided to stay month to month with them. When I declined, they refused to give me my money back for a service never provided! I was told they would check their GPS, but have not heard from them again, which was Oct 1st! I am currently disputing this through my bank, and will proceed to do so. I had been a customer for over 10 years, and this is how I get treated?! I caution everyone about using this company, the service is not what it used to be before they were bought out! Bob G. read more

This company is a fraud. They use high-pressure sales tactics to get you to sign a contract (on an IPad) and lie to you about the terms. Then they will continue charging your credit card every month even after you tell them not to, and in our case, even after they said they would stop. These people are scammers and they need to be shut down. read more

We had concern about mice and Gary from Saela came and said we needed new rubber on our garage door to stop mice from coming in $150 however it still left openings on the side and didn't prevent the mice. It also tore apart on the ends in less than a year and they just want another $100 to fix. This spring, we called them out because we had holes in our raised garden beds and our plant roots were being eaten. Gary came out again and found a lot of evidence of mice in our crawl space which he quoted us a price of about $3,000 to fix. Interestingly, we had another company come out and the mice bait boxes that Saela had put out were empty and one had wasps nests in it. We are no longer customers. read more

Saela uses "pest control" as a ruse to get clients to sign a contract that is almost impossible to get out of, requires you to PAY THEM when they fail to met their contract obligations. They do not notify you prior to showing up so you cannot verify they actually treated the outside and get out of treating the inside. They make excuses for techs that appear disheveled, drugged or hung over and assure you they were terminated. They try to sell attic remediation for $7k+ when two other companies found no evidence of mice. read more

we waited around all day. appointment was 9:am through 1:pm, called at 1:30pm and transferred to manager. had to leave message, couldn't talk to anyone except 1st person who said they were coming!!!!! No CALL, NO SHOW!!!!!!!! be careful time at any age, especially in our 70's is precious******** read more

The service is very poor. Their tech's are always looking for ways to get you into new contacts without explaining long term cost. Do not use this company, they are extortionist and provide little value for money. Don't fall victim to this company. read more

Saela Pest Control: Beware We recently moved to Fort Collins and chose Saela for our rental property. The initial sales pitch was smooth sailing: friendly staff, reasonable prices, and supposedly flexible cancellation. Happy with the pest control service, however trying to cancel is almost impossible, buyer beware.....Here's where the nightmare began. We are moving to Chicago, we called to get our service cancelled to which we were told we had to speak to a manager, however the manager was busy and would have to call us back. He never did so we called back. Then we were told we needed to call a 800 number to cancel, which we did but needed to be on hold for over an hour, twice. Reaching a manager proved impossible, and the "anytime cancellation" promise turned into a runaround. An 2 separate hour-long hold on their 800 number was followed by a barrage of unreasonable pressure tactics: * Transfer the service to a family member? * Move the service date up despite us leaving the property? * Pay for non-existent services because of a phantom "7 application signup" we never agreed to? This is beyond unprofessional. It's predatory. We were specifically told cancellation was easy, and now they're trying to squeeze every last penny out of us, even after we expressed our intention to use their services in our new location (which we absolutely will NOT be doing now). Saela Pest Control: If you value honesty, transparency, and ease of service, look elsewhere. This company prioritizes profit over customer satisfaction. We would never recommend them to anyone. read more

RUN!!! Expensive, constant sales calls, impossible to cancel services all for below average pest services. Honestly, Seala are bigger pests than the services they are supposed to provide. I was a pest control customer since 2015 and the company name changes a few times over the years. We had a mouse for the first time 2 weeks ago, and they came out. They offered to set traps for $300, then check for $25 a week after 3-weeks. We got traps for $10 at a store and did it ourselves. Pretty sad when they are the pest control we pay $476 per year ($119 a quarter) for them to spray the outside of the house for bugs a 4-6 times a year. They never want to spray inside unless you beg them to. Most recently they changed the name to Saela, which I have deciphered to mean "sell you" or "sale-a-service you didn't ask for". These people call us, a long-term existing customer to upsell services 3-4 times per week over the past month. My wife told them each time that we were not interested. She got frustrated with their "won't take no for an answer attitude" and demanded they note our account to not call to up sell us. The very next day, a call again to up sell. Then again the next day, a call again - they even confirmed on that call the note not to call was there. That's when I called to cancel our service. After speaking with them and them offering free services, I repeated we just wanted to cancel their services and will go with a different company. They needed to pass me to a manager, which after a 16-minuite hold, disconnected the call. I called back several times and the call wasn't able to go through. Called again the next day and at the conclusion of a 26-minuite phone call, the manager, Ryan agreed to cancel my account after repeated "free services" offers. Canceling my services from their sales bombardment took 45-minuites of my time over two days! Setting aside the constant bombardment of desperate sales folks, the pest control itself was minimal. They sprayed the base on the foundation 4-6 times a year for bugs. Did mostly when you weren't home and never called to set an appointment so they could do the inside also. Pricing when we started was $69 a quarter, now $119 - That's $476 per year unless you actually have a pest, then it is more. Impossible for account management and now resorting to declining charges with our bank if they don't actually cancel the account as Ryan promised today. read more

I hired them specifically to help with a vole problem! They insisted on an extermination package and guaranteed to solve my vole problem. They set two 2 units in my yard in November and then on March 19, when I had significant vole damage, their employee came to my house to spray for wasps etc, not even knowing that I was hoping to mitigate a vole problem. He told us we need their "Premier rodent" control package, for an extra 300 plus dollars. "Bait and switch," now that the winter damage has not been avoided! I called and asked that a "specialist" come out. He came on March 21. He called his supervisor and that person told him they were not willing to help me, except if I buy the special rodent package! I'm furious! I just arranged for a replacement credit card so they won't have my number to fraudly extract money from my account, as has been reported by other Yelp reviewers. read more

I'm not sure what happened with this company bcs i was happy with it at first, but now, it really is terrible. I had three properties with them and possibly they went down the tube bcs they were bought out. I was being charged for services that i wasn't getting. They would arrive without warning, not close my gates to prevent my dogs from getting out and the call center just sucks. So yourself a favor and go with a small local company! Here's a frustrating example, canceling your service is a nightmare. They do not provide you with email addresses and they force you to call and be placed on hold and then transferred. I wasted 45 minutes of my life with these guys and I got nowhere so I simply hung up. read more

THIS COMPANY IS A SCAMM! Don't sign anything, they are trying to take advantage of you! They told me I could get a one time service but needed to sign the 1 year contract, and then cancel it. Saying that the cancellation wasn't a big deal, even if I passed the deadline they wouldn't give me a hard time - HOW DID I NOT SEE THAT? Here I'm 2 days late the deadline- which they said it wasn't a big deal- TWO DAYS and they are charging me a $450 fine for canceling. I was very clear that same day, that I didn't want the 12months contract, and somehow they convinced me that is was the move to sign the contract, get the one time service and then cancel it. They will say one thing to you to sell they service, and then play dumb on the phone when u need help. The customer service was terrible and the manager even worse. read more

A super scummy salesman from this company came to my door. I've had bad experiences in the past with pest control services, and this guy assured me that they're nothing like those other guys! Except that they still make you sign a contract, have a very short cancellation window (3 days), and charge ridiculous amounts of money to get out of the contract. I told him I'd want to do some research on his company before I signed up for anything, so he told me all about how good their Google reviews are. Of course he didn't mention Yelp. He wouldn't take no for an answer, and just kept prattling on about how I should give him "1% of my trust". Finally I had to tell him that I had to go back inside and he should leave. Now that I've looked into the company, I'm glad I told him to take a hike. read more

Several issues. I have 4 cameras around the perimeter of the house. I received a bill, a door hanger, and service. On the camera I saw the tech approach the door, hang the hanger, get in the truck and drive away. No activity on the cameras...no service performed but I was billed. - Reported to Edge/Saela. Tech came out walked the house and did not spray. I watched the video the tech spent 3 minutes servicing my property and left. - Reported to Edge/ Saela Most recent issue as I was cleaning the yard and moved the bait station and noticed it full of pine needles and grass. shook the trap out to discover it was full of droppings. Not much of a bait station if the rodents are using it for a house. Service tech came out to the house recently and I asked for a mosquito treatment. PLEASE READ THE SERVICE AGREEMENTS. They wanted $210 for one treatment but the service agreement they wanted me to sign would have locked me into a 2 year agreement for somewhere over $2,000, which was not disclose by the tech. They are trying to get away from monthly billing and shift to a long term service contract. I declined the mosquito service and did not sign the agreement. The tech serviced the house but did not spray the eves for paper wasps. The tech spent 5 min on my house...I personally watched and timed. They got in the car and left with only an application of barrier around a portion of the foundation. Find someone else to do the work. You have been warned that they are deceptive. Take this for another warning. 05/31/2022 As a follow up Saela has charged my account on 11 different occasions on May 25th and 26th. They have no explanation of their actions when I called customer support. I cancelled my services. read more

Saela Pest Control - The trap was full of bedding and had not been serviced in more than a year based on the activity within the bait station. - Pest Control Near Me - Northglenn, Colorado

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We used the service because we had some spider issues and we decided to do a 5 time package. First time was good, after that it went worst and worst. However those guys do not respect their contract, they are nice but they don't communicate with each other and there are a lot of miss communication. They show up without notice (when by contract they are supposed to have my approval) and now that I wanna cancel the service they do not accept it by email but you have to call after the last service on the phone. I will be traveling and they wont accept my early termination. Good luck. read more

This company is terrible! Do not hire them to service you. I have been a customer for nearly a year and I can't wait to end my contract. They never keep their appointments and will reschedule without any notice. If you call, they can't help you. I had one appointment change 4-5x without proper notice, inappropriate scheduling, and no one ever shows up. DO NOT USE THIS Company. read more

I have had issues with the billing department. Thankfully Cody Barr has been working very hard to help me With this and I'm hoping that I can come back on here to say that it is resolved and add more stars. Ultimately this company's billing department needs to get their stuff together! read more

They showed up the first time everything was good the next few times no one showed up and still charged me. STAY AWAY GO WITH A DIFFERENT COMPANY DONT NOT FALL FOR IT!!!! read more

I called a week ago for an estimate talked to someone on the phone and email was told my townhouse is considered a commercial property so I would be contacted Monday. Never heard back from anyone. read more

I am thoroughly disappointed with this company, I had them years ago when they were Edge Pest Control and liked them, but now they are truly the worst pest company I have had. They didn't finish the job and have given me the run around. They said they would call me back but never did. Definitely do not use this company! read more

Do not use - not safe!! Last time out, the technician sprayed something through the entire inside that left white residue everywhere - even a month later. It smelled extremely chemically and we had to pay for professional cleaners to come in. Whatever this spray was, was not the same as previous indoor treatments and it didn't appear to be safe or for indoor use. Multiple calls to them got us no where, no one would even return phone calls even after we questioned what potentially dangerous chemical was sprayed inside our house. We also had specifically asked the company to NOT send out the technician that they did because in previous visits he didn't spray or do anything (we caught him on cameras barely treating anywhere) but they still sent him out. Go anywhere else for your pest control! read more

I signed up for this service (from Edge, at the time) for five years. Big mistake. They did not allow any communication by email and their phone system was cumbersome. I just realized they had added on a monthly mosquito service last year. The contract they said I signed does not have a recognizable signature on it. We don't have mosquitos but they say I signed up for it because of a problem with Japanese beetles, which their service has not successfully treated (I have since found out that nothing works for Japanese beetles around here). I was now able to cancel the mosquito service but I'm stuck for another 7 quarterly services. After the contract is up, I was told they will continue the service quarterly until I tell them to stop. However, they won't let me cancel until the last contracted service but they can't or won't tell me exactly when that is. Sheesh. read more

DO NOT USE THIS COMPANY total scam. Formerly known as Edge. I signed up for 3 month rodent service but they automatically kept service running and re-billing me. And did Not notify me this was happening. ! no further bills received. my husband luckily noticed charge on our bank statement. when I tried to terminate the additional service ( I never signed up for) they claimed they could not refund the 160$ fee - then they charged me an additional 65$ for terminating the service early. the only way I could get my routing information deleted so I would receive no further charges was to pay the above to fees. Reporting to BBB as well Anne Paul denver co read more