I had to switch Banking institutions due to convenience. The nearest branch for the bank that I've…read moreused for 25+ years is 10 miles away. I just moved to the area four years ago. I was very fortunate to get Adrian to assist opening up, checking and savings accounts at this branch. Adrian was very patient and knowledgeable.

I don't recommend this bank. They don't seem to know what they're doing. They always cashed my…read morechecks since they were from this bank, but then suddenly told me I can't do it anymore. Don't waste your time opening an account here.

Line as always because they don't know how to manage staff to accommodate weekend load. This is…read moreevery week and no business line. I bright to Managers attention and pretty much shrugged it off. I explained that it's simple business. Customer service first and people will be happy but nope Need to have more control of your hours, staff and overall operations because not even online is the website updated regarding hours of operation or anything related to this location. I have already closed my personal account and went to Chase and thinking about shutting my business account as well. Not as easy but I am in the hunt.

C'mon bank of america only two people helping people at 4 pm when there is a line all the way to…read morethe door, not cool. the bank that charges 36 dollars for overdraft fee cant afford couple workers to keep things running ? Not cool

Excellent customer service at this golden 1 branch. Never had any issues with any Golden 1 branch…read morein Rancho Cordova, Sunrise and now here. The staffs always been friendly, polite and resourceful. Right from the entrance- security officer was polite, the bank officer, talk young lady greeted and asked what services I required for today and guide me to one of the offices to get my replacement card, cashiers order and mortgage loan referral. Walter is the young man who attended to my banking needs. Excellent customer service, no hiccups, print out my cashiers order, got my replacement card on the spot and a referral to a mortgage loan officer. Go here for your next banking needs.

This bank used to be good, but they have fallen. I had $307 dollars taken out of my bank account…read morefor a smoke shop. I have never walked into a smoke shop before. After they reviewed it, they said that the card I have in my hand was present at the smoke shop and so I owe the money. I have been with them for over 8 years with a balance over $10,000 at all times. If your card is ever stolen, don't expect to get your money back.

Zero stars if i could. Dont even waste your time coming here for anything. They will literally come…read moreout with the most dumbest reasons why you cant do anything here. The manager has the worse attitude, i have a business account here as well but wont for long. There is no need to deal with this pathetic treatment here.

Waiting in line is extremely long, it's very frustrating seeing the tellers open, but not calling…read moreanyone up to the window. But no urgency! It shouldn't take me 20 minutes when there's only one person in front of me.

I have been going to this location for several years, and only going into the branch for important…read moretransactions. The manager, Nasar Bafaiz is always very friendly and is greeting customers often when they come in. But the person that stands out the most is the assistant manager Naomi. I have seen her taking care of elderly customers with so much kindness; she approaches people and makes sure that they are taken care of. Today, I came in for an appointment. I waited in line and she came up to me and asked for the purpose of my business. She took me to the person who could assist me, introduced me and even called and waved goodbye when I left. She truly made my day! And that level of customer service and kindness is hard to find these days. Thank you Naomi!

Reposted from Google Review:…read more I really thought this was going to be a negative review because when we first walked in with a check we needed to cash, they said they wouldn't have enough money so they wouldn't be able to help us. I asked if they could check which Bank of Americas would have enough money so we could go there instead and she said she would check. So I'm sure you can understand why we were a little frustrated at first. However, Naomi went above and beyond and ended up being able to come up with the cash we needed. Her and Delilah were successfully able to help us and even did us the extra favor of waiving the normal fee they charge for cashing a check that large. They made sure that we were taken care of so we wouldn't need to drive all around town to get what we needed and did so in a timely manner. I haven't had a customer service experience like this in a long time so I am super grateful to them and we will definitely be returning to this specific location if we need help again. Again, special thank you to Naomi and Delilah for going above and beyond and helping us on 4/23/25.

I will say that I have been a longtime customer with "Chase Bank" ever since they took over the…read moreexisting Washington Mutual locations dating back to 2008-09. And over the years, many Chase locations have closed and downsized throughout the greater Sacramento area. Furthermore, they have eliminated all of their ATM's at Target stores, gas stations, and convenience stores. The Chase Bank that I am focusing on is located directly on Madison Ave (in between Date Ave/College Oak Dr) that is just a couple blocks east of Interstate 80 in Sacramento. I also wanted to add that this location is the only one within a 5-mile radius; the closest other branches are east in Citrus Heights (Sunrise Blvd/Macy Plaza Dr), Antelope (Elverta Rd/Walerga Rd), and Arden-Arcade (Watt Ave/El Camino Ave). That's a very sporadic geographical area but nonetheless, it aligns itself with other major banks (Bank of America, Wells Fargo, etc). The parking lot is quite spacious since this branch does not share itself with any other businesses. I also wanted to add that the exterior has a drive-thru with two ATM's as well as a walk-up ATM (both open 24 hours). I would advise not using the walk-up ATM after dark since this area can be quite sketch at nighttime. Their hours of operation are standard with other branches as they are open weekdays from 9am-5pm, Saturdays from 9am-2pm, and closed on Sundays. More often than not, I have seen a security guard at the main entrance. The inside is actually very large and spacious with roughly 5-6 walk-up tellers. However, more often than not, you are lucky to get only two employees at any given time. I also wanted to add that there is one inside ATM (where you can withdraw $1s, $5s, $20s, and $100s) and several areas where you can meet with Chase financial advisors in setting up savings accounts, credit cards, mortgages, and other financial needs. The primary reason why I am giving the Madison Ave Chase Bank three stars are primarily the long wait times I have experienced. I try to do as much as possible on the Chase mobile app but there are times when I need to meet with live humans in doing physical transactions. Some have been very helpful but at other times is trying to pull teeth out of people. One unfortunate thing that happened was that I was the victim of identity theft where my Zelle account was compromised and money was electronically taken out of my bank. That took several staff members in fixing the matter (which did take a few weeks to solve). With the average service, decent location, and overall experience, I am giving the Madison "Chase Bank" an average three star rating.

The teller us was very short tempered. Don't know what the issue was but he was not having it…read more He legit was like pouting or something while waiting for my husband to bring some paperwork from the car. Everyone has bad days but maybe call out of work next time Anyway, I wasn't about to deal with that so we went to a different location.

signed up for $300 bonus met all the requirements. they tried to squirm their way out of paying it…read more refused to pay it. also they charged me NSF fee i declined that coverage when i signed up they said i did not. told me they turned it on and i wont be charged any fees in the future and low and behold again same scenario. these guys are deviants just like big banks. do not trust your money to these people.

I put my accounts into a trust. A week later I was expecting…read moresome paperwork about the change instead it was cancellation notice of my credit card of 40 years for lack of use never mind never a late payment. I wish all the best to those who keep their money there.

Very goood customer service, I always leave with and smile and everything handled. Definitely would…read morerecommend banking with them !!!!

Been with Patelco well over 20 years! my children even started their first accounts here in the…read moreRoseville Foothills! love that they know my name and ask how my kiddos are doing!! it's my neighborhood Bank!!

Terrible customer service. Needed to do a money transfer and got turned away because they didn't…read morewant to do their job. This location should probably be shut down.

I am a new customer at wells Fargo and I am already not happy with them I deposited my check in the…read moreatm and now they wont let me have my money!!!