Safelite was perfect. Easy phone call to set up the appointment, and they handled my auto insurance. I paid only the $50 deductable to the technician prior to installation. He came to my house when he said he would, and the installation was fairly quick ... about 1 1/2 hours. I've driven it in the rain since, and no leaks. I'm very pleased with the service. read more

Safelite was awesome. I needed my rear windshield replaced and got a 7am appointment the next day. I was greeted right away, everyone was super friendly, and Javier did a great job on the repair. He kept me updated and had me out fast. The waiting area had coffee, comfy seating, and Wi‑Fi, which made the wait easy. This is the second Safelite location I've used and both have been consistently great. Fast, professional, and stress‑free. Highly recommend. read more

Their scheduling sucks. Their mobile service was an hour and a half late after my window (8-11). Didn't have OEM glass for my 2025 Nissan Frontier. Talked to insurance and rescheduled and took into shop, for a 10am appointment. It's 11:07 and truck is still in parking lot. read more

*8/9 update: I've been rescheduled twice since 7/28 due to them still not having my windshield. And now my quote has went up from $1600 to $1900. But NOTHING changed about my appointment type. This place is absolutely horrible. They don't care about customers at all. **7/28 UPDATE: my windshield appointment was made for yesterday between 8-12. I get a call at 8am. " we don't have your windshield and it'll be another week" Also was told my new windshield would cost LESS and then get an email being quoted $400 MORE. This place is a joke and take advantage of people when they are in need. I have never had such a crap experience with a company. I had my windshield replaced at home by Safelite. The windshield installed was defective and has ripples in it and the recalibration of my dash display is super blurry. I called safelite to have this corrected. I was told I had to take it to a shop. Did that. Was told they couldn't replace it I had to wait 7 days after a new windshield was installed to remove it and replace it. So with a blurry windshield : I still was expected to drive my vehicle. The service people were complaining at the front desk about the person who did my service originally that they weren't even " recalibration" certified. Great... So I was sent home with the same crap windshield with a new appointment scheduled for a week out. They showed up this morning to my home with NO WINDSHIELD to replace the trash one they originally put in. At this point I've had 3 appointments, spent $1300, and countless phones calls dealing with this. I'm furious about the trash service, lack of accountability, and unsafe conditions I have been placed in my the careless work of Safelite. Currently sitting on hold for the past 20 minutes trying to get this fixed STILL. read more

They were supposed to come fix some chips in my windshield through my insurance progressive and they came out looked at the windshield and did absolutely nothing, didnt even clean it. Then they charged my insurance for the service.. completely useless customer service when I called to try and get it resolved. read more

Your customer service is terrible. Scheduled an appointment, your office called to check if I had coverage from the rain (it's not raining) told them I already answered that on the online form.... They didn't want me "sitting around all day" well, good thing I work from home, which is why I scheduled you to come to where I am! Technician called, kept asking what "you guys" wanted, not sure why the background noise of my work meeting constituted that anyone else was involved in this transaction but me. When he asked if I had any cover from the rain, I told him "let me answer this for your company for the third time" and he got offended and canceled the service call. Great job being hurt because you can't be bothered to read, and it's still NOT raining !! read more

I went to Safelite in Austin off I35 South to have a very small rock chip filled before it became a problem. I felt like they did it very quickly and within a month it was developing the little spider spread. when I called (which was a death spiral to try to actually get someone on the phone ) to use the warranty that they promote I was told that I would have to replace the windshield and pay the deductible. What kind of warranty is that exactly? I do not recommend this company. It's absolutely ridiculous that you promote a warranty, but there is absolutely no warranty. read more

Extremely Disappointing Customer Service I chose Safelite because of its strong advertising and because my insurance company recommends them. Unfortunately, my first experience has been incredibly disappointing. My windshield replacement was scheduled for July 20 with an appointment window of 12:00 p.m. to 5:00 p.m. I work overnight 10-hour shifts, so staying awake during the day was already a significant inconvenience, but I made arrangements to be available. At approximately 2:30 p.m., I called to check on the technician's arrival because I had not received any updates. The representative I spoke with told me she was unable to reach the technician, Lloyd. After waiting longer without any communication, I called again around 4:30 p.m. This time, the representative contacted the shop and was informed that the technician had already left earlier in the day. What is unacceptable is that no one from Safelite contacted me to let me know my appointment would not be completed. I spent the entire day waiting for a service that was never going to happen. There was no phone call, text message, or email explaining the delay or cancellation. I find it hard to understand how a technician can leave for the day without a supervisor ensuring that affected customers are notified or reassigned. The representative offered to reschedule me for Saturday, July 25, but I was going to be out of town, so that was not an option. The entire situation caused me so much stress that my blood pressure increased, I developed a severe headache, and my husband had to take over handling the situation. The appointment was eventually rescheduled for Monday, July 27, from 8:00 a.m. to 12:00 p.m. Unfortunately, this is yet another inconvenience because I will have to remain awake after finishing my overnight shift at 6:00 a.m., rather than getting the rest I need. This experience has shown a complete lack of communication and respect for my time. A simple phone call to let me know the appointment could not be completed would have made a significant difference. Instead, I lost an entire day's sleep and had to rearrange my schedule again. I have requested a callback from the local shop, and I hope someone takes responsibility for what happened. At this point, however, this has been an extremely frustrating experience, and unless Safelite makes a meaningful effort to address this situation, it will likely be my first and last time using their services. When they rescheduled me, they put the incorrect city and zip. I decided to just cancel my request, they don't deserve my money. read more

Shitty service. They set up one appointment after another, and they always tried to find excuses to cancel the appointments, tech cannot come, wrong parts...etc. After 5 appointments, the windshield of my car still has not been replaced. On the days I had appointments, they didn't even inform me that they couldn't get the parts for that day. Adam claimed he is the manager but the service is also shitty. Don't come here. Call me if you have any questions (512) 618-4970 read more

because of our insurance we took our model Y to Safelite repair off I 35 in Austin, Texas. Not only did they not align the car properly so that we have it calibrated for full self driving. They also damaged the front camera that's on the windshield by damaging it, stripping off the finish and it appears they tried to glue it back. Now they are forcing us to go back to show them the damage they want the card to drive the car again by themselves. And we are asking them to reimburse us for the money we're gonna have to spend at Tesla to get this fixed. Absolute terrible service. And they should never be allowed to touch any Tesla vehicles. read more

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When you get a new car for the first time in your driving life and you get hit by a big ol' rock while just minding your business on IH 35 AND it creates a huuuuuge crack across windshield - what do you do? Well you sing the Safelite jingle you hear on the tv, radio, or social media and you give them a call and make an appointment. Scheduling an appointment on the website was easy as was finding the location closest to me to get quick service for my repair. I had several follow-up communication including email and text messages (if you opt in). I appreciated these reminders because it kept me on time and ready for my appointment. Upon walking in we were greeted immediately by staff and they got us all settled with our appointment. It was communicated to us, in email/texts, and in person that our service would be at least 2-3 hours. Knowing this ahead of time allowed me to plan to go to the nearby Mexican bakery and taqueria (taco spot) to eat breakfast and hang out. I even went back home since we were so close to home. Our service was professional and took less time than they had communicated with us. Within 2 hours we were already heading back to grab the car with our new windshield! We received a text message and a phone call from the shop to inform us that they were ready for us. Original Equipment Manufacturer (OEM) windshield installed and has been fantastic after a week. The calibration on our font camera and lane/driving assist works flawlessly after the install too. We didn't roll out of there with any tape on our windshield either as I thought we would have to. We have been very pleased with the service and professional experience we had since scheduling our appointment to a week later. read more

Garbage company. If your vehicle is older than 2011, they have a policy that they will take out your windshield, but if they see rust, they won't put in new or even put back your old windshield! They don't bother to mention that until the tech arrives. WTF? Find a local shop with a good reputation and tell Safelite to @"&$! Off. read more

Missed appointment two days in a row. Very poor service. Waited at home twice for nothing. Don't bother using this business

Horrible experience replacing my truck windshield! First try, it leaked. Loud wind when driving. Had to wait a week for a tech to come back and remove the glass and he found a gap not sealed. Then this tech couldn't get the seal in correctly. It was sticking out on the driver side. Had to wait a week for another tech to come and bring the correct seal. 3rd tech came and discovered the wipers had been put on backwards from the previous tech and there was black sealant left on the hood. 4th time they finally installed it correctly but management refused to do anything about the black sealant on my paint. Unqualified techs all around. Never again! read more

Terrible crew. Poor tech staff. Overall a a scam. Made the situation worse by my making a crack that fixable , into a job that requires a full windshield replacement. read more

Safelite AutoGlass - Terrible job. - Auto Glass Services Near Me - Austin, Texas

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To make the long short. Went to safelite to replace my rear glass last year in September-October and they managed to unplug my side curtain airbag and damage/take wires from the car causing the rear defroster to not work. The Long: In September of 2024 I accidently dropped the gas strut on my car onto the rear glass and caused a large crack that went across the entire surface. I decided to go to the dealership but they were still several weeks out so I went to safelite as it was recommended by some some friends. The price was competitive and the timeline was far better than the dealership so It was a good start but things went downhill quick! First visit was a bust ... literally as the apparently the tech broke the replacement rear glass so the job ended up not being done. After waiting another week and wasting 20 dollars on ubering to the location they finally replaced the rear glass but to my surprise an airbag error popped up on the screen. I went in right away and was told it would reset after driving the car a few miles. It DID NOT. Multiple visits were scheduled again to fix the airbag issue. They finally discovered that during the visit where the panel was replaced the techs in question managed to unplug the airbag and jam the cable down in part of the trim where it couldn't be found. As a nice bonus on this mess the rear glass that I received had waves in it which needed another replacement panel luckily this time a oem panel. Moving forward a few months I thought everything was fine until a few days ago (June 5th) when I in maintenance mode and saw a rear defroster error message. I decided to explore the area and was shocked when I saw the two harness that were suppose to connect the rear defroster to the rest of the car were missing and a part of the radio tuner had its tab bent. I gave safelite multiple opportunities to rectify the issue and at every turn things got worse. The fact they have techs that are willing to play it fast and loose and unplug critical safety systems like airbags is insane. I would go elsewhere if you need to replace glass unless you want a multiple issues popping up down the line. read more

I want to say thank you to Xavier for all the configuration and work and to thank everyone at safelite for giving my car attention and everyone's hard work. read more

Don't use this company. My friend had a small chip in her windshield and went in for a repair. safelite cracked her windshield then told her they could only fix the damage they caused if she filed an Insurance claim and paid them the $500 deductible. what a scam my poor friend is elderly and female. Sad that they would take advantage of her this way. read more

Came in to get my windshield repaired and when I got called back I was told I had a flat tire. Christian and Frank were very helpful and made it right by helping me change my tire and offering a discount on the service. They were both patient with me and I'm very grateful. read more

Safelite has canceled my appointment three times now. First time, no vin. I provided vin TWICE. They canceled again for no vin. Most recently, this shop told me the cancellation was due to a back order. Funny thing is, I called Volkswagen after work, and the part isn't back ordered at all. It can actually be here Friday. Go anywhere but here -- unless you want someone blatantly lying to you about your service. For the person who told me to chat with an agent on my Google review-- If y'all think I haven't been "chatting with agents," you're insane. I've talked to agents 5-6 times and ONE of them helped me by sending me YOUR number where YOUR STAFF lied to us over and over again, one of which even lied claiming he was Zach (the manager, according to y'all's customer service team) turns out, his name is Paul or something of the sort. Today, y'all went from "the part is on a national back order" to "it will be here tomorrow or Saturday" BECAUSE IT WAS NEVER BACKORDERED. Lunacy, truly. Update -- they dented my window upon install. read more

Safelite AutoGlass - Dented window - Auto Glass Services Near Me - Austin, Texas

I am writing to express my extreme dissatisfaction with the recent auto glass replacement service I received from Safelite. Aurora Colorado, which was completed less than 10 days ago. The windshield just cracked in less than 10 day after installation. My car was staying in the garage most of the time and only driven to drop and pick my kids from school. The installer came and said that the crack is not covered under the warranty. Unfortunately, the quality of the work has proven to be subpar, and I am highly disappointed given the short timeframe since the service. I expected a durable and reliable repair, but the issues I'm experiencing so soon after the replacement indicate otherwise. This experience has significantly undermined my trust in Safelite's service and product quality. I urge you to investigate this matter thoroughly and provide a resolution. read more

Very professional and quality work. Very competitive pricing. Friendly customer service and good glass products.

If I could give this place a zero I would. Not only did they install the back windshield improperly the first time causing water to come into my vehicle, the second time they fixed my front windshield and the tape ripped off my paint. I was told to come in for a "warranty" appointment to look at the tape and was told that there was nothing they could do. The technician Michael D. said he instructed to remove the tape after 30 minutes but that is 100% false as it was pouring rain that day and my vehicle wasn't even in my possession until 430 pm that day after being notified the second repair was done at 4 pm. How could I physically remove the tape if I couldn't pickup the car until the evening? DO NOT go here unless you want your car damaged and poor customer service. When asked to escalate the issue, I was told he's the manager and to call a call center. Horrible shop. Avoid at all costs, unless you want to pay more to get your car fixed after taking it to them. read more

Safelite AutoGlass - Stopped pulling after I saw this... left both pieces of tape on for them to look at tomorrow. Looks like normal duct tape. - Auto Glass Services Near Me - Austin, Texas

About 2 years ago, a rock hit my windshield while I was driving and now, the lines grew pretty long with the heat from the Texas sun. It's time to renew my car registration so I needed a new windshield asap. I went online to safelite, scheduled an appt and I know have a beautiful, clear windshield! Safelite's staff at the Dove Springs location provided stellar service. They were very kind, informative and prompt. My appt was at 9am and I drove away before 10:45am! Thank you Safelite! Pricing was reasonable as well as I paid out of pocket. $425! read more

Booked my appt as the 'preferred vendor' from both my Dealership and Insurance Carrier. Received multiple auto msgs. re: my 7am Monday appt. Arrived on time to discover they did not have the 3-part molding assembly they needed to do the work -- and did not know when it would arrive. So, my :45 min Mon morning drive was a waste of my time, and no one thought to look ahead at the books and notify me. Never heard back from the location (at all) though I reached out 2 additional times. I then reached out to Corporate for assistance. Another botched mess as they only listened to my complaint, they did not 'make it happen.' It felt as though they were indifferent about their reputation or retention of business. Received a great referral to another business (Low Price Auto Glass, Cedar Park) and they were most helpful and professionally accepted and performed the work! Kevian and his staff (specifically Brent) are true businessmen who understand their business and how to deliver excellent customer service. Cannot recommend the Safelite company nor the S. Austin location, though I wanted to be able to do so! Fool me once, shame on you. Fool me twice, shame on me! read more

I've been waiting for 2 months for the store to reach out to me regarding replacing the interior panel trim on my car, that they damaged. I also have 3 scuff marks on the window that happened when they had to reinstall the window because it wasn't done right the first time. They've had to come out multiple times because they didn't install the wiper arms correctly and they came loose when I used them. Poor service at this location. Even tried calling customer care and no answer. Wrote the CEO and the EVP and still no response. Worst company ever. read more

Safelite AutoGlass - Damage on the panel trim! - Auto Glass Services Near Me - Austin, Texas

If I could give negative stars, I would. I had my windshield replaced by Safelite, and that was a huge mistake. The technician who did the replacement didn't even bother to properly realign my windshield wipers. I found out the hard way--on the road--when my wipers failed during rain because of their sloppy work. I then had to pay out of pocket to have a mechanic fix something that never should've been an issue in the first place. And the nightmare didn't stop there. I was told by multiple Safelite customer service reps that I would be reimbursed through their so-called "warranty" system. That was over a month ago. Since then? Crickets. I've been bounced around, given the runaround, and lied to--repeatedly. No check. No confirmation. No accountability. What's worse is that I now seriously regret ever getting my windshield replaced at all. Safelite's incompetence not only cost me time and money--it put my safety at risk. This whole experience has been a complete joke, and the customer service is a disgrace. I will never use Safelite again, and I'll make sure everyone I know hears exactly why. read more

All their commercials show them coming to your home or business immediately. Clients Singing the song and so happy as they watch how many stops away they are until they get to their car. Today I got an 8" crack on my front windshield from a truck. First available appointment is in 7 days and I have to go TO the business for the repair. We've been sold a bill of goods! So disappointed!! read more

Horrible experience, don't take your car there , the repair was made June 10th after driving the car for 30 minutes the frame edges of the windshield came off while driving, the parts were broken during installation and placed back like that total negligence, after explaining to Ramon the manager about the issue he apologized and told me it was going to get fixed, it's been 20 days and nothing yet I have been calling corporate and they just tell me we call you back. I will be looking for legal action. read more

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Two stars because they will come to you and booking online was relatively easy. The chip in my windshield was directly in my line of sight. In error, I assumed that if the chip could not be repaired or was not able to be repaired in a manner that would not cause more of a distraction, that the tech would call me & recommend a new windshield. Instead of that happening. I have what looks like elmers glue over the crack. I can't see through it like before it was "repaired". I should have checked Yelp before trusting Safelite with my windshield repair. I also called my insurance company to complain & to ask them to quit paying for work from Safelite. Ps, Yes, I did call the local store and spoke with Susan Franco who told me she understood and would take a look at the pictures I sent her to see if perhaps this was just a sloppy job or something. She has since ghosted me and I have given up. Find another company to fix your windshield is my recommendation. read more

I paid to have front windshield replaced in my 2014 ford transit connect and they left broken glass in air ducts and fragments over the entire dash poor service and then they sent out the same guy to fix the issue but he was unsuccessful because he didn't have the right tool for his vacuum... so I called for someone else to fix it and they sent the same technician out. Not not acceptable.its been two weeks and they seem to care about getting your money more than taking care of you... read more

Safelite was unable to fix my window for 3 months. I finally got fed up and went to caliber and they did it within 3 days. read more

Safelite AutoGlass - Safelite glass repair broken front door. - Auto Glass Services Near Me - Austin, Texas

DO NOT GO HERE! charged me more than double the quoted price online without my consent!!!! the online quoted price was quoted $405 online, they even sent me a coupon for $150 off so i was expecting to pay closer to $300. I dropped my car off and was never told that there would be any extra fees. a few hours later i get a text that they charged my card on file for $761... no warning or discussion before they did this. they told me they had to charge me $450 extra recalibration fee which was warned on their website but at no point does the website or their staff tell you the cost until the work has already been done. go somewhere else more affordable and more honest. I feel completely scammed. hope i can help some others avoid this horrible experience. read more

Safelite AutoGlass - the $405 online quote... - Auto Glass Services Near Me - Austin, Texas

Was told 45 minutes, after 40 minutes i was the only person in the waiting room and I had to ASK them to start on my car which was still parked outside. It's now been an hour and 30 minutes and I'm still waiting. Spent an absurd amount of time to fix a dime size chip in my windshield today, I will certainly never be coming back here. read more

It took awhile, but they let me know a time frame and it was done in that timeframe. People were very friendly and professional. And the bathroom was very clean as was the lobby. read more

I had to get my windshield replaced two months ago because it had gotten cracked. I got it replaced and then there was a whistling humming sound when I was driving a high . So I took it back to them. They said it's coming through the calibration sensor, which is not even exposed to the outside, so that was an outright lie, which took them an hour and a half to come up with. So I took it back and then they told me that the molding was bent and is causing the air leak, but they can't do anything about it even though they're the ones who bent the molding. Literally take it to any other company. read more

I waited an entire day for an appointment confirmed by email several times the day before. I waited 8a-5p with no call or communication. I spent several hours trying to get answers and was promised a call back from a manager that never happened(it's been over 6 weeks). After I was stood up, I went to JRD on south congress and had a great experience. If you want to waste a day, Safelite is the place to call. I'm too busy for that. On a side note, I left nationwide insurance since they funnel you to Safelite and offer no support when Safelite is the reason you miss a day of work and rearranged your schedule read more

Made an appointment the day before for the morning and I was in and out in an hour for the small cracks in my windshield. Got quoted online and they said it might be more because I had an extra crack but they didn't up the charge because it was so small. $304 with no insurance and new windshield wipers. I knew it wouldn't completely cover the biggest crack but it made a big impact on the appearance and the smaller ones I can't even find anymore. read more

Safelite AutoGlass - Can't see the little cracks anymore! - Auto Glass Services Near Me - Austin, Texas

My husband was driving my car when debris from a truck flew off and hit my windshield. It immediately left a crack on my windshield. It was a really hot day and the crack just kept expanding. I have a windshield that requires calibration. I would usually go to the Toyota dealership but it was significantly more. I decided to go to Safelite as recommended by my insurance company. The were able to give me a Toyota windshield and do the calibration. I picked my car up the next day and I am so happy with the results. I highly recommend this company to fix or replace your windshield. read more

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Excellent service. Called to confirm appt, was on time. Kept me updated during the process. Vacuumed my car also. A++++ service. Highly recommend. read more