I had to have my windshield replaced I had a Lexus they didn't tell me I was getting a low quality windshield with out any tint at all I had to pay more money to add tint to windshield the quality of the ones you'll sucked I asked them to fix the quality and they wouldn't. I have an eye condition where I have to have to have tint on my windshield. read more

One star is required. I had made an insurance claim through usaa for a LITTLE crack from a rock in my windsheild. I had left instructions that i was only available after a certain time.. they ignored my note and came while u was unavailable. When i called to ask why and if a technician was to come back out they just simole told me tough make abother appointment. I tried with no success... i called customer service and told them the situationthey informed me that the GM would reach out to me. No such call was made to me... the store was incredibly rude and had no care for the service he was providing. read more

I had an appointment. They came to the house and left a note on the car that I would have to reschedule. They said that they called, but they had the wrong number. My Advice, go elsewhere. read more

This establishment deserves ZERO STARS!!!! TERRIBLE! Still waiting for my technician to arrive....5 HOURS after my appt time. No phone call, no ability to talk to the shop, corporate customer service couldn't get a hold of anyone at the shop. Perhaps they all just took the day off! Despicable! read more

Great service during the holidays while we were visiting from NC. Got us in early so we could get on our way home. The guys were professional and helpful. read more

First, not wheelchair accessible. Then as I'm waiting when I see the guy about to walk in and ask a question. He barely even walked over to look and says I need a new windshield and walked away. Very dismissive and unprofessional. Won't be coming back to this location. Canceling my appointment read more

Do not take your car here to have your windshield replaced unless it's for a car which uses no technology. They do not know what they are doing. Forewarned. Demand to your insurance company that you take your car to your dealer who will use dealer/mfg. parts and will have the skills, knowledge and experience necessary to work on and properly fix these high tech windshields, which safelite has proven that they do not...using our car as a case in point. read more

The tech called me an hour after I had been notified of his arrival to tell me it's too cold outside. What the heck, we live in Cuyahoga County, it is Jan., it is going to be cold and your scheduling process should fit that into consideration. When scheduling a replacement windshield the site does not state that the customer needs to provide a heated garage for the tech to work, otherwise the customer will need to travel to the Safelight location. read more

October 07, 2024 I had a 7:00a appointment to get my cracked windshield replaced. I was given alerts over the weekend to be at the Brunswick location before 7:00a. I arrived at 6:45a and waited in my truck to a darkened building until someone arrived at 7:30a and opened the front door. Mind you, both the door and the website states that this location's hours are from 8:00a to 5:00p, even though my appointment was for 7:00a. When I went into the office at 7:30a, I was told that I was late for my appointment! They would not start my replacement at that time because they had an 8:00a appointment that would now take precedence, even though I was the only one there. They would try to get me in sometime during the day, and to drop my truck off. I told them that this was not acceptable because I scheduled the earliest appointment so I could get to work ASAP. The service tech was adamant that I was the cause of the problem, so I cancelled my appointment with this location and left. Now I completely understand their extremely low review scores. They have a very poor business model at this location, definitely not customer or service driven. I would give them 0 stars out of 5, if I could. My experience with Safelite in the past (at other locations) was always 5 star. This is certainly the exception and I won't recommend this location to anyone although it is in my back yard. Shameful. read more

They showed up on time and Kyle was pleasant enough. After he installed the windshield i waited 2.5 hours and began to drive home. Glass is making a crackling sound and it gets worse the faster I drive. That may be normal. But Kyle broke my wiper. He installed new wipers when i declined them. Now I can not drive my vehicle unless the weather is good and no one will call me back to get this fixed. I want to believe that this was an isolated incident, but their customer service after the fact sucks. Stay away from these folks.. and Safelight... if I don't get a call soon I will be at your shop tomorrow with the police. read more

Went through insurance and had always heard safelite had good reputation. I work for an auto dealer, so I'm not foreign to windshield replacement. The app is good and the communication (not from the actual business) was good.... This is where the positives end. Dropped off early and the app kept me up to date with time progression which I thought was awesome.... Ubered back there when app said finishing up. They weren't even close and the guy in the lobby looked clueless about the whereabouts of my truck and the process. Was told had to drop off because need to calibrate the camera and sensors for various safety features. He tells me the tech is on road with it and that Hondas are the worst for this process. Said guy could be hours, at no point did I ever hear they needed to do this in this manner but whatever. In the meantime elderly woman comes in and the desk guy vanishes. Pizza guy followed soon so guessing was lunch time, no problem, they are allowed. What I would have appreciated was any kind of updates on the process from a human. The guy vanished for an hour. Finally comes back and says they can't fix it need to go to dealer. Tried to blame Honda, made up a story about bad camera. Didn't charge my insurance company for the calibration, but I'm still on hook for full deductible. I have never had a problem with any of the Honda sensing features ever before. Next time Safelite, just say you guys aren't competent enough to do the job. Super read more

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I have no idea why this has 1 star. 5/5 stars 100%. I called Thursday, went in on Saturday at 8 am. Told me it would be 1.5 hours-2 hours to replace my windshield and it was exactly 1.5 hours. Staff was extremely friendly and helpful. And my car looks amazing I couldn't have asked for a better experience. read more

This company and their products are a joke. I scheduled an appointment, drove to store to have windshield installed and the wrong was ordered. It was over a week before they could have the correct one in the shop. Spent a morning the day of the installation. 2 weeks later the mirror fell off. The company does not allow you to call and speak to anyone, so I had to drive back to the store to report the issue. Scheduled for an onsite replacement, because the entire windshield needed replaced to fix the mirror. Two weeks later they performed an on-site installation only to have the same issue, mirror fall off, 8 days later. You are completely unable to contact the shop/ stores directly, so I had to again drive there, again. In 3 weeks I will have a new windshield for a different brand installed. The employees were nice and accommodating but the set up of point of contact and products are awful. I would have just taken a full refund and looked to find another company. read more

I called 2 weeks ago and made an appointment and asked for a quote to have my windshield replaced. Day of today was told it was scheduled and quoted as a repair zero fucks given. Do not use this company. I was able to schedule and get a quote from another company for repair and being done as we speak for almost the amount this company quoted for repair. Lesson learned will never try Safelite in the future! Thanks for wasting my time! read more

Poor quality (defective glass), poor customer service (yelling over the phone). Was told they would replace my window under warranty however it's not covered. Will not let me return the window, even though there was no policy I signed stating it couldn't be returned. read more