I had one good experience with Safelite, but the most recent time was really disappointing. I scheduled an appointment to have the back window of my Tesla replaced. After I dropped it off, they called me and said they didn't have the right window, even though they had ordered it knowing my VIN. They said there are six different types of windows, and they didn't get the right one. They said that happens. [[HIGHLIGHT]]I feel like if they had warned me it might happen, or asked me to bring in my car before the appointment to ensure it was the right part, this could have been avoided.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They didn't really seem to care.[[ENDHIGHLIGHT]] I called two other places, who said they should have known exactly what part to get, given they had my VIN. I don't think I'll go back. read more

[[HIGHLIGHT]]This was such a smooth experience! Made an appointment online through my insurance app - super easy took less than 3 minutes![[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I arrived I had a few questions & Johnny answered everything and was very patient.[[ENDHIGHLIGHT]] My windshield replacement was completed in the timeframe promised and was even a little under the estimated price. It's fantastic, no more big crack, took the suggestion for new wipers as well. I am so happy with the service I received I would absolutely return. This type of thing isn't convenient but this experience couldn't have gone any better. read more

I have went in there 3 times to get a quote, schedule, and then try to schedule again. [[HIGHLIGHT]]They have no direct number to call. So the only way to talk to a person is to go in[[ENDHIGHLIGHT]]. I have a tinted, defrost, power middle window on an f250 truck that was broke out. Nothing special, but [[HIGHLIGHT]]getting anyone to get help to get this taken care of is beyond ridiculous.[[ENDHIGHLIGHT]] I'm taking my business elsewhere, [[HIGHLIGHT]]customer service sucks!!!! 0 STARS IS MY RATING.[[ENDHIGHLIGHT]] read more

I honestly was pleased at first. First attempt at my home tech ripped rear view mirror off and cut his hand. Felt sorry for him but they wanted to put me off for a week, I said " absolutely not, my windshield is compromised" and they scheduled within a day. Then all was fine till we got lots of rain and my passenger side flooded. Went to shop and they said it was sunroof drains plugged. Went home pulled everything off so I could see where water was coming from and the tube was hanging allowing water to run down to floor board. Honestly felt it got pulled when installing windshield since drain tube run along side. Took it in again and said no way we're they responsible. Ive had this car for 14 years bought new. First windshield replacement and never a leak whatsoever. I don't feel this was just a coincidence. No accountability, very disappointing read more

[[HIGHLIGHT]]I made my appt over the weekend and I was able to get in Monday afternoon.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The staff was great, friendly, kept me updated and answered all of my questions.[[ENDHIGHLIGHT]] And went over my invoice for my front window replacement. Highly recommend them. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Clackamas, Oregon

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Scammer, would have rated 0 stars if that's an option. Charged amount based on their thought without asking their customers. [[HIGHLIGHT]]Trying to request for a refund for months but no response.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]I have service tomorrow but they keep trying to upsell me. No. Just stop[[ENDHIGHLIGHT]]. I have to drive to get a crack sealed but declined all the upsells in the beginning. [[HIGHLIGHT]]Tried to call, but apparently they are all on East coast time? Bad customer service.[[ENDHIGHLIGHT]] Hope my repair is good. read more

Oh hell no!!! They repaired our back window but in the processes ripped off huge sections of the paint! [[HIGHLIGHT]]They are impossible to get ahold of and if you're lucky enough to get an answer when you call, they promise to get back to you and then don't.[[ENDHIGHLIGHT]] They did about $1000 worth of paint damage and are avoiding me like the plague to make it right. [[HIGHLIGHT]]It's been a 6+ month nightmare.[[ENDHIGHLIGHT]] Anyone know a good lawyer? read more

I do not usually post reviews, but felt I should in this case. [[HIGHLIGHT]]The service I received from this Safelite was a lot better than I expected from the reviews posted.[[ENDHIGHLIGHT]] Very professional and helpful attention for replacing my windshield in my 28 year old chevy pick up. [[HIGHLIGHT]]Ayla in the front office was able to track down a previous work order and straighten things out. She even called me back with the update.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They do answer the phone if you have more questions.[[ENDHIGHLIGHT]] My technician did an outstanding job on the replacement, and even cleaned my interior windows. His name was Chayse. Safelite on Hwy. 212. read more

Safelite Clackamas team many thanks first off. I was actually on a road trip last week so last thing I wanted to do was deal with a broken windshield and shattered passenger side window. I pulled up at their shop maybe an hour before my scheduled appointment. they were very welcoming and even suggested a restaurant up the way while waited for the work to be done to my car. originally they told me it could take up to 3 hours.. but my guy Chayse was not messing around. by the time I finished my meal I came back to the finished product. maybe an hour, hour and a half tops. it was awesome and I was able to get back on the road to enjoy the rest of my vacation. thank you chayse and your whole team. read more

I went in to get a rear side window replaced. They had a great deal to apply Rain Defense on my front windshield and replace the wipers. The Rain Defense left smears on my windshield that was a safety hazard when it was raining. They asked me to bring in my own white vinegar so they could try to remove the stuff. They were unsuccessful. Two people said this would be under warranty but someone called and said since they didn't install the windshield it is not under warranty. So they ruin my Tesla windshield and they're sorry? I was told I would get a refund for the wipers (that were horrible btw, didn't even cover the whole windshield) and crap they put on. They lied. Never got a refund. read more

Had an appointment between 12pm and 5pm and they showed up at 6:30pm and still couldn't do the installation because they forgot parts. [[HIGHLIGHT]]I had to call and reschedule (after they said they'd call me) and they were a complete no show.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Calling their customer service line got me no where.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I requested a call back, and instead I got a cheery automated message that they have changed my schedule to an even wider time slot of 8am to 5pm tomorrow, when I won't even be around.[[ENDHIGHLIGHT]] Absolutely the worst. read more

Yeah not happy with safelight if I could give no stars I would. Safelight lost our bussiness they had 3 times had 3 chances to fix window and they have trouble getting the part and manufacturer. [[HIGHLIGHT]]I waited around for the appointment this morning/afternoon 8/9/24 missed my exercise class in the process yet they canceled my appointment but no one informed me that they canceled the appointment.[[ENDHIGHLIGHT]] Paid 250 deductible now hotta get refunded and they still don't have work completed. [[HIGHLIGHT]]just put plastic over window and can't get anyone on phone really when you call.[[ENDHIGHLIGHT]] Bad customer service It's been way over a month for my window to be fixed. I mean my car isn't a specialty car one in 100 made you had 3 chances to fix the window and get the part in. We won't be going with safelight in the future or recommending Safelight they lost our business. Our insurance recommended safelight but that was a mistake. Going with a company that can actually get the job done not make excuses, and have bad customer service. I don't know why safelight cannot get it together and just get the job done if it's pure laziness, or incompetent people, miscommunication or what is but with 3 chances to get the job done I'm sure you could have got the job done and completed. Plus getting wrong part things should have been checked and doubled checked triple checked even to make sure had right part in right box before the tech even showed up instead of coming wasting time and saying oh we can't fix your window because we have wrong part. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Clackamas, Oregon

I'm sure the people doing glass replacement at this local store are all competent. [[HIGHLIGHT]]We did notice a large amount of back and forth phone calls and texts in setting up a time for a mobile replacement tech to install the windshield.[[ENDHIGHLIGHT]] Upon his arrival seeing our Mercedes Benz CKL 500, he said he didn't have the tools to do this job and suggested we bring it in to the shop for 2-3 hours of work. "There are rain sensors built into our windshield that must be re-attached upon the windshield's replacement", he explained. So, we made an appointment for the following Monday. There, we learned that only certain qualified mechanics could do the work our replacement windshield required. We know the office was informed of the type of car, color of glass, etc. The mobile repairman had the correct windshield with him when he came to our house. If he saw the windshield, why did he come to our house, knowing he wasn't qualified for the job that needed an in-shop install? And, if it was an in-shop procedure, why wasn't the mobile tech notified by the office? While at the shop, beginning our 2-3 hour wait, another costumer told us this was the fourth time her windshield was being replace, the other three times either being the wrong type than what she ordered or, worse yet, a leaky replaced windshield. Nothing in our dealings with this company gave us any trust in how they would be handling our replacement. We stopped the install and chose another, smaller but better organized repair center. read more

Stay away from them. They came to my house in July of 2022 and poured black stuff all over my new driveway while installing a new windshield. I called like Morgan, the technician told me and they would come clean it off. Almost a year later and they still haven't fixed it. I have called "Benny" the store manager at least 30 times and he won't even call me back. read more

Safelite AutoGlass - black gunk from Safelite replacement of windshield in my driveway. - Windshield Installation & Repair Near Me - Clackamas, Oregon

Had to bring my car in 3 separate times because they ordered aftermarket glass instead of directly from the manufacturer. [[HIGHLIGHT]]This locations phone number did not work when I called them back, so it was impossible to call to ask questions or communicate with them.[[ENDHIGHLIGHT]] read more

Made a reservation online and then they called later and told me they couldn't honor it that late in day. I suggest using a more reputable location read more

I dropped my car off all day 9:00 am till 5:00 pm at the Clackamas location and they never touched it. Never called and asked for more time. Told me I had to wait after hours for another 2 hours I work only a block from this store. Horrible service. I couldn't even call them due to their automated phone service. Unbelievable that with these reviews and my experience that they are still in business read more

I am sure others have already written enough about their wasting your time and not getting the job done. For those of us who don't make excuses and instead get the job done, these are the excuse makers who just want you to waste more time and waste more money. Best to find a Reliable glass company and get it done right Once! read more

Twice when we came to a scheduled appointment (we drove just shy of an hour to get there with 2 cars since you have to leave the vehicle there all day) only to be told that they couldn't replace the windshield because the tech that does the camera wasn't in. On the 3rd appointment they replaced the windshield but camera wasn't working, we were told that if it didn't reset after driving around a bit that we should come back. We scheduled an appointment, again driving 2 cars there only to be told that that the tech wasn't in. I had to go on my cross-country trip without the camera. We went in 2 more additional times for a S C H E D U L E D appointment before a tech was available to reset the camera. read more

Safelite of Clackamas saved the day for me after a break in to my car, thanks Joaquin and team! The work was great! read more

They completely ghosted our appt and when I called they said a tech called out and they were working hard to find another.. so I rescheduled. New appt day, I called them to make sure someone was coming and heard the same story about being short staffed today. I expressed my dissatisfaction as I organized my day around this appt for a 2nd time. They told me they'd keep trying to find a tech and then when the tech DID show up, he didn't have the correct window. Ugh. Will try to find another company. read more

I wanted to say thank you for the fast courteous service! Both gentleman that helped fix my windshield we great to deal with! It took less time that originally quoted even with the recalibration needed. The inside was vacuumed out and cleaned up as well! Thank you! read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Clackamas, Oregon

Car passenger window was broken, called Safelite Auto Glass to set up repair. They came out 3 days later due to numerous car break-ins in downtown Portland area. I thought window repair was satisfactory until a few weeks later when I tried to roll down the window during a warm day & it almost fell out! Window was completely off track & was missing a bolt. After calling Safelite, I got the run around and they refused to assist me. Poor business practice - look elsewhere for proper window repair. read more

This place was great! Had my front windshield replaced! Very friendly. Went to the Tualatin location. Highly recommend.

Joel from Safelite (Clackamas) came to my home, right on time, replaced my windshield promptly and professionally. Have had other local companies out for previous vehicles in the past resulting in lower quality product, poor customer service, but would highly recommend this company. Safelite of Clackamas will be my first call for replacement glass in the future. Thank you! read more

I have been driving around for about a month with a rock chip in my windshield and tomorrow here in the Portland area is going to be cold, wet, freezing rain and just down right awful. Knowing that I started to worry that the rock chip would splinter and ruin my windshield. I went to the office to see about getting it repaired and the nice man came out to look at it and found it was just sap! Now feeling dumb he laughed it off with me and went and got stuff to remove the sap and took the time to educate me on what I needed to concern myself about regarding rock chips and my windows and what would compromise it!! Being a woman who didn't know better I appreciated them educating me with humor and not contempt as well as not charging me for unnecessary items-- no cost for sap clean up and a great experience! I hope I don't need them in the future but if I do I know where I'm going!! read more

They have the worst customer service I have ever been subjected to. I tried to call the 212 location numerous time and was only directed to their website. I drive by this business on my way home from work every day so I decided just to drop by on my way home to make an appointment. I walked into the office and the girl at the front desk immediately informed me that they were closing in 15 minutes, I told her I I was here to make an appointment, she stated I should make the appointment online. She also gave me a direct line which I proceeded to call several times the next day. No answer. read more

Got my front window replaced. My rear view mirror is loose now. Took it back and the manager said its good as it gets. Tried to explain was not like this before I took it in. I guess he didn't want to hear me out. read more

I waited 71/2 hours for windshield replacement and then had to deal with a rude disrespectful manager. The windshield replacement was fine. My car was left in 4 wheel drive and a previously working blinker no longer functions properly. Hmmm. Beware of making appointments online. I made an appointment for 930 but unknown to me that means 7 1/2 hours. The website states typical replacement is 1 1/2 hours I have a Honda, nothing unusual. What does a 70 something woman do for 7 1/2 hours 40 miles from home!!?? Then be subjected to this manager Paul. Never again at this site. Maybe a different location. Now who will repair my blinker?? read more