My insurance recommended that I go with Safelite so I did. Couldn't be happier. Came to my house and the whole process took about an hour and it looks as good as new. Fast, efficient and quality work. read more

I set up my appointment through USAA, and was given a quote for the service when I spoke to a Safelite rep using the USAA dedicated phone number. The price quoted was 269. I specifically asked if this was going to be the full total and was told "yes." I also asked hoe long they expected it to take and they said 45 minutes. I made my appointment for two days later at 8PM. I arrived to the location on time and was the first person in the building. When I checked in I was told that it was going to be 300 total for everything. The gentlemen working said that this difference was due to parts tax and labor and noted they had been having trouble with the USAA referrals providing incomplete estimates. While this was an annoyance I understood and moved on. I was then told it would take 1.5 to 2 hours (vs 45 mins) for my car and I was forced to take an uber to work and have a co-worker bring me back later. When I returned, I went up to pay, and the gentlemen at the front (who looks to be the store manager from the website) said offhandedly "It'll be $320." Clearly, this was a new amount and I questioned it. He looked extremely annoyed, didn't respond, and then took several minutes working on the computer. He then said "the best I can do is $305" like it was some sort of negotiation. I was so shocked by all this that I just agreed and paid. This is clearly a scam of some kind. And while there may have been a communication glitch on the front end of this interaction, the second jump is nothing more than attempt to get one over on Safelite customers. Imagine someone less willing or able to stand up for themselves trying to navigate this predatory situation. I intend to let everyone know what this location is attempting to do to its customers. I am not sure what sort of external agency this should be reported to, but business practices of this kind cannot be tolerated, and I will make sure the proper people understand what is happening at Safelite Durham. read more

Terrible customer service--just don't even bother with this company. I took the day off of work so I could be home when the technician arrived but he never showed up, plain and simple. I never received any communication whatsoever about what happened or about rescheduling. I via text with headquarters that the tech never showed up and they offered an apology and that's about it. I'm not sure I've ever experienced such a complete lack of communication from a (supposedly) professional company. After seeing all the reviews here, I see I'm not the only one. Safelite you really need to get it together. read more

Great service! It was very easy to set an appointment and file a claim with my insurance. The job was completely efficiently.

If I could give 0 stars I would!! I called to have a very small chip on my windshield fixed, smaller than a penny. The tech that came gave me no information except that it would cost $65 even though I was told it would be covered by AAA. After about 30 minutes, he completely RUINED my windshield. The scratches more than doubled in size, now no longer able to be easily repaired. The tech said it got worse now you have to replace your windshield. With absolutely no help! He said call your insurance. Now I have to pay to replace my whole windshield. read more

Someone smashed my drivers side front window and my insurance sent me to Safelite. I see there are some poor reviews (that look older), but I had an excellent experience even during a pandemic! The lady that fixed my window did an excellent job and even vacuumed up all of the bits and pieces of glass that had found themselves in the tiny cracks of my car. Overall professional experience. read more

I went there last Wednesday, August 1, to get a small crack in my windshield repaired. By Sunday, the crack had spread to the edge of my windshield. The repair didn't help prevent the crack from spreading at all! Now, I will have to replace the windshield entirely. read more

My technician called to see if he could arrive early, and of course, it was fine. I received texts all along the way, with each step of the process. It was a very smooth process and my technician was very courteous and professional. I know he did a great job, as we had a rain storm that night and there were no leaks. He even put my tire rotation and oil change stickers back on the inside. I would definitely recommend this service! read more

Poor customer service waited from 12pm to 5pm called customer service was told they canceled my appointment because they called and received no answer; when I received their call I missed I tried to call back numerous time with no answer and also they didn't leave a message identifying their call, also per their instructions they were going to text before arriving. If you are going to call 1 leave a message 2 answer your phone if someone calls back 3 follow your own instructions and text before your arrival read more

I've only used this organization once. However, I dropped my car off to have the windshield replaced and they did a professional and prompt job. They even gave me a ride to the local coffee shop so I could work. read more

The business was nice, clean and had snacks! I showed up for a chip and they walked me through the insurance process. They were upfront about how the chip would look after, which it did have some distortion. Which I was told beforehand, so knew what to expect. Stacie was a rock star. She was happy, upfront with info and easy to deal with! I will go again when needed. read more

I don't have too many complaints. I took my vehicle in to replace the rear windshield and they were able to do so in a decent amount of time despite having to wait on the replacement to get shipped to them. Unfortunately they didn't get all the glass fragments from the previous windshield. Some had fallen in the trunk when they had opened it to toss a blanket and some other items I had on the back seat of my vehicle in there. No big deal as I was able to clean it up with my shop vac, someone else might take issue with this oversight though. The only other gripe I have is minor. The rep behind the counter at their shop wasn't the most polite person. He gruffly told me to drop off the vehicle after I arrived and told me he'd call when it was finished even though I just told him I had the day off from work and I didn't mind waiting until it was finished. It seemed uncalled for as I wasn't being rude or anything. You'd think that they wouldn't want someone churlish as a customer representative. read more

Safelite AutoGlass - Auto Glass Services Near Me - Durham, North Carolina

I had my windshield replaced at home in my own garage. The technician was very professional and friendly.

Coop was amazing. Our regulator went out on our window and our two kids were sleeping in car. So he came out to car in hot sun and got our window up and trapped until we could get it fixed. He was amazing and has such good manners and charged us nothing to do it. As we were leaving we realized he only had 20 minutes until close. AWESOME!!! read more

I had a very good experience here today. They repaired my window in the estimated time frame and popped out a ding for me. Yay!! Also, this place is around a lot of food so while you're waiting there's places in walking distance to eat at :) read more

Just spent 20 minutes lining up my auto glass repair. The agent spent more of my time with written verbal advertising. I called THEM, I know about THEM is why I called. A quick service call would be nice. And do not send me to someone else!! You have all my information. read more

Wish there was a 0 star option... I had my first experience with Safelite in March 2013, and at the time considered it a very nondescript transaction. Fast forward two years, after another encounter with a rock thrown from a dump truck, and I found myself needing yet another window replacement. Since I knew I'd be working from home a few days this week, I contacted a competitor willing to come to my home to do the repair. When he arrived, he was concerned because it looked as though my previous windshield had had a rain sensor, and when I scheduled the appointment, I told them it had not. He was afraid he brought the wrong windshield. After he completed the work, he mentioned to me that my windshield had indeed come equipped with a rain sensor, but that it looked like the wires had been clipped and the windshield replaced with the non-sensor version. Since my family has owned the car since brand-new, and Safelite had been the only other company to perform a windshield replacement, I knew exactly who was responsible. Understanding that he was likely wasting his breath, my husband nevertheless contacted Safelite to apprise them of the situation. As expected, they will not accept responsibility. They told my husband that everyone who works there is a manager (really?) and that no manager would ever do that, so the car must have come in like that. Consumers beware - take your car to a more reputable company (I highly recommend Glass Doctor), or at the very least, be a smarter consumer than I was, and know your car's specifications before you take it in! read more

I can't speak to their actual work replacing windshields as I waited in their lobby for ~20 minutes and not one employee acknowledged (other than brief eye contact before looking away) that I was there. After being completely ignored for a lengthy amount of time, despite standing in the middle of the lobby, right in front of the front desk, I decided to take my business elsewhere. I found it bizarre and the employees rude. read more

Worst company communication I have ever experienced! Scheduled 3 different mobile appointments for the same job, the first I had to cancel. The second was cancelled by Safelite DURING the appointment time, where I was lied to and told the technician was sick. Rescheduled for the next week, tech shows up and spends 45 minutes doing who-knows-what, then tells me that my car requires an in-shop replacement that will take 3 hours. This was known by Safelite the previous week (probably earlier) but the operator told me that the tech was sick, not that I had to come in. So I made a mobile appointment for the following morning at 8am, and told them I would wait for the car. In the morning, I told them I would wait for a while, leave for some time, but be back at lunch for my car. All seemed to be OK. The technician took my keys, drove it into the shop, and seemed to begin working on it. After I left, he put the convertible top down and parked it outside all morning. When I arrived at noon, it was parked out back with the top down, and no work had been performed. He claimed that no one told him I was picking it up at noon, and claimed that I didn't have an appointment. Apparently you have to reiterate to every person you encounter at Safelite what you want, and be knowledgeable in the details of windshield replacement for all cars, in order to get proper service. I still don't know why the technician felt the need to put the top down for the car to sit in the parking lot for hours. I am very frustrated with sub-par service. read more

Safelite AutoGlass - My car with top down in Safelite parking lot for hours, not being worked on. - Auto Glass Services Near Me - Durham, North Carolina

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Had appointment at 9. Walked in at 9:10. Got lost given the address by safelites email. Stood there in front of Paul he manger for 5 mins till he got the balls to greet me. After asking him one question, it took an hour for them to ask me if I was good to go? Wtf? There is a reason they have poor reviews!!! read more

Don't waste your time! Husband went in to repair a pea sized crack on windshield on March 19th 2019 and literally 3 days later the crack spread from the bottom of the shield to the top. Complete waste of time and my insurance money. Will be getting the entire windshield replaced now from a different company, unfortunatly we have to meet a deductible now. I repeat DO NOT WASTE YOUR TIME!! read more

What a complete load of crap this company turned out to be! I made my appointment a week in advance and got lots of emails and text messages telling me how they were going to be at my house on Friday, 8/31/18, between 12 and 5. They even let me know the morning of my appointment, "Robert" was going to be my technician. I sat at my house for 5 hours waiting! Not even a phone call to say that they couldn't make it. Instead I got a text message 24 hours after my appointment saying my appointment had been canceled and I would have to reschedule! What a complete joke! Whoever the manager is of this branch, hopefully Corporate reads this and you are fired! You should never work in the auto repair or customer service industry ever again. I'm sure Corporate appreciates your 2 star rating! Great job idiot! Don't even bother looking this company up or making a phone call to this company. They obviously don't care about customer service at all! Take your business anywhere but here! read more

First time with safelight, someone came to my apt and fixed one starred glass ding.. He was very friendly, knowledgeable, explained the whole and expectations, and even spotted another and repaired it for addl $5. It was a great overall experience. The result, I couldn't even tell there was a mark unless I looked very closely. Update. While driving home Sunday a rock took a chunk out of my glass. I immediately called safelight and surprisingly got a fast turnaround appt, Monday 930. Except they told me I had to bring it in office if I needed it done by a specific time. And it would take 30minites. Okay, that's fine. I get there 25m BC there is no traffic. They take my car back almost immediately. I get two people telling me to sign agreements when its already done. The technician tells me to point out the ding BC he can't see it. I told the tech to not tell people its going to take 30m, as by the time I got my car it had nearly been an hour. Staff not friendly, did not seem knowledgeable. Would not recmd this location. Worst part, is there's this giant black knick mark that was left behind. read more

I went there July 26, 2017, to have the windshield replaced on my 2015 Smart car. I was greeted promptly and they took my car back into the shop and they replaced my broken windshield quickly and efficiently. Despite being busy with other customers, they had me ready to go in an hour and a half. No problems with the install and if I ever need another auto glass service, Safelite will be my installer of choice. Thank you, Safelite! read more

A small spot on my windshield turned into a huge full screen crack with the recent snow storms. Safelite met me at my work parking lot and changed out my windshield and wiper blades before I got off for the day. Very professional, timely, polite, and completely convenient. They matched the price of local competitors, and they were easy to reschedule with the unpredictable weather. read more

Last month I got in my car in the extreme heat and my rearview mirror had fallen from the front windshield and was hanging by the wires. It was the end of the business day, so I had to hold it with one hand while driving with the other to keep it from hitting the windshield. I drove to Safelite AutoGlass the next day on my lunch hour. They were kind enough to reattach the mirror while I waited. They fixed it immediately and did not charge me. I also had a windshield repair by them this past winter. They came to my work to fix it, and the repair is still holding to date. I will definitely visit them again for any windshield replacement/repair I'll need in the future! I highly recommend them. read more

Vanessa from Safelite Autoglass (Durham, NC) came to my home on 11/19/20 at 3:05 PM to repair a stone chip on my windshield. She explained that the chip could spread once heated. I signed a release acknowledging this possibility. She was on her cellphone the entire time she was servicing my vehicle. 15 minutes later, she told me the crack had spread and grew longer. I asked her, " what happens now'" She told me to call the office to make an appointment for a new windshield. My deductible is $500. I called the office to speak to her manager (Chris Knight), but after 20 minutes on hold, an operator in Raleigh told me to try later. I went to the Durham location Friday 11/20/20 @ 10:00AM in an attempt to talk to the manager. He was off that day. To this date, Chris has not been available and my calls haven't been returned. I had to spend $500 to get a new windshield due to Vanessa's incompetence. I feel Safelite should refund at least $250 since the damage was caused by their negligence. read more

I filed an insurance claim to have a new windshield installed and that was done on 2/13/18 by Juan. Everything went smoothly - so I thought. I had to take the highway 2 days later and as soon as I got up to 55 miles per hour the passenger side window trim flew up in the air. Luckily the top clip was still attached but the bottom clip was broken. Not sure why the tech failed to say anything to me about it - he just put it back in place and said nothing. I have to assume he was hoping I wouldn't notice it but how ridiculous is that? Things break and all he had to do was let me know that the clip broke and that he would submit an order for a new one. Instead, he waits for me to discover it which really ticked me off. I called the same day that I noticed it was broked and was told that I would have to file a claim to get it repaired. The warranty appointment was scheduled for 2/20/18 for the tech to come out to look at it and take pictures and oddly enough it was the same tech who came out so I asked him why he didn't say anything about the clip being broken and he was silent - go figure. He then said that he needed to take pics and then order the part. Before he left he asked me if I wanted him to tape the trim piece down to keep it in place and I said yes of course. I received an email reminder on 2/24/18 saying that Juan was coming out to install the new clip and not long after that email I received a call from a different technician, Derrick, who said that he was on the way. I found that interesting that another tech was sent in his place, nevertheless, the clip install was done in about 30-40 seconds. I asked him why the other tech did not just admit that he broke the clip and he just shrugged his shoulders. He was very friendly though and apologized for the trouble before he left. To me integrity is everything and especially for a business and if all of your staff don't have it then the company takes the heat for it. The windshield install is fine to my knowledge but it sure helps to know that I have a warranty especially after this happened. It's hard to feel good about the service and the company when something like this happens and the amount of time it took to rectify the issue. read more

Showed up and hour after the four hour window they gave us and didn't call. Then the price was $25 more. We will be finding a different company from now on to come to our shop. read more

I had two "dings" in my windshield that I was concerned would get worse over time. Made an appointment easily on line at the nearest Safelite and they repaired it in less than the 30 min they said, and now the small cracks are filled, don't distract my vision, and help ensure the window will last. The repair wasn't cheap (~$150) but was worth it. I'll use them again if the need arises. read more

Took my car in for a windshield replacement. After working on the car for 90 minutes I took a look in the bay. They had the hood of my car up, with 3 technicians and the manager Paul looking at the passenger side wiper mount. One of the techs noticed me looking and all three of them made the unmistakable face of someone who just got caught with their hand in the cookie jar. One of the technicians made a "shooshing" gesture and the rest of them scattered. The manager continued working on my car, attempting to reattach the windshield wipers (the entire arms, not just the blades). 30 minutes later the manager told me the car was ready to go. I asked him if there were any problems with the windshield wipers and he told me no, that they had accidentally put the wipers on the wrong side but he had straightened it out. I checked in the parking lot and the wipers appeared to work fine. As soon as I got home I opened the hood and noticed immediately that the trim on the underhood cowl was hanging loose. One of the trim screws was missing from the cowl and two others were barely threaded. The driver-side wiper had a large chunk of metal broken off the base. I also noticed the passenger-side wiper mount appeared to have a lot of play in it. Upon close look I realized that either the tech or the manager had broken the metal bracket holding the wiper assembly to the frame. I called the manager and asked him about the damage. He claimed ignorance of the damage but made no effort to deny they caused it. He immediately told me he'd order the replacement bracket and call me when it came in. (Interestingly he knew exactly what part needed to be ordered without me even describing it. I wonder how he knew what part needed replacing if he was unaware of the damage?) The truth is I would not have been very upset if they had been upfront about the damage immediately. I have a hard time believing the manager was unaware of the damage given the huddle of technicians I saw looking directly at area with the broken bracket. Furthermore I am now relying on his word that they will actually repair the broken bracket. Even worse, if they do hold their word and attempt to repair the bracket, I have to trust that they can complete that task without causing further damage. They could not replace the windshield without damaging a structural component. How am I to trust them with any further work on my car? I'll update this review with the outcome, but I have low expectations. Regardless of the outcome, I will never trust this location to do even the simplest work on my car in the future. read more

A couple of weeks ago, someone broke into my car. My insurance company set me up with Safelight. My technician was very accommodating since I was running late. He was very efficient, vacuumed broken glass left over from the burglary, and even told me about the warranty. After such a horrible incident, it was nice that a company made the repair process painless. read more

I needed the back glass replaced in my truck, and I chose Safelite over a cheaper competitor because they claimed to be able to perform replacement at a convenient time for me. I dropped off my truck at 1:30 p.m. for a 2 p.m. appointment for a repair I was told would take 60-90 minutes. I never got a call back, but hitched a ride there at 4:30 p.m. anyway since they close at 5. When I got there I was told they had just started the work. Sure enough, I had to wait around until 6 p.m. until it was finished. The repair seems to have been done well enough, and the slider works correctly. However, there were still glass pieces in the bed of the truck even though they said they would clean them out (sure they are hard to find, but in a truck bed?). I read the reviews before and chuckled at another reviewer's complaints about a half hour. This one is another story. Should've saved some money and gone with the other company. read more

USAA chose this company to replace my windshield. 2 years later the gasket has come out half-way across the top of the windshield. I brought it into my local service station, and they told me the clip that holds the driver side trim on the windshield had been broken. Also, they questioned why glue wasn't used to hold the gasket in place. Called Safelite customer service and was told my warranty was void since I had the service station look at it. She informed they don't use glue. Never let them replace your windshield! read more

I brought my car to Safelite to fill a tiny break in my windshield that was the size of a pencil tip. I was told that the break had already been filled and that there was nothing more they could do. I requested documentation from Safelite stating just that and they refused to provide documentarion of their own statement. Then when I asked to speak with a manager to request the documentation, the manager took my car rebroke the glass and refilled it! What was initially a tiny already filled break is now a dime sized break in my windshield on my brand new BMW!!!!! I am pissed and this company is incompetent!!! The technician had more common sense than the manager. He knew what they did would make it look worst. read more

The guys at this location were great! Super helpful and very fast. I would recommend them for any repair.

Easily one of the worst customer experiences I have had in a very long time. I would recommend to any one reading this to find a different glass company and find it quick. At least find one that's capable of getting the correct parts and you don't have show up 3 times to get the job done read more

Extremely poor. I scheduled an appointment, even got a reminder from them the day before to be on time. Took a day off, showed up on time, and...no windshield. Different stories as to why (ordered one was broken, wrong part number, etc.). Manager Jason not fit to deal with public; also seemed to be totally disorganized, not interested in my problem (chatted on phone about personal issues). Bottom Line: Lost a day due to their incompetence, but I still didn't get a new windshield. Customer Service main office of no use. Do not use this place. read more

The online quote was a very easy process. I made an appt at the Raleigh location, and called to see about getting an earlier appointment, they were very professional and got me an earlier appt at the durham location. I showed up a couple hours early to my appointment and the gentleman (unfortunatly, I don't know his name) at the front desk was very happy to help. I felt very welcomed. He went ahead and started the work on my car before my technician came back from another job. When my tech came back, he finished the job. Very nicely, I may add. My total wait time was about an hrs and 15 min. When my car was done, Jason walked me out to the car and went over everything with me. I was very pleased with his hard work. I hope to never have a windshield replaced again, but I will definitely return here if I do. And I will recommend this location for sure!!!! So to sum this up, great job Jason and the durham safelite team!!! read more

The service was great. The guy came to my house and was on time. He did the job well. No problems. I would highly recommend Safelite to anyone. read more