Mr Glass came to the car dealership I deal with and installed a new windshield. It was so…read moreconvenient and Dan did such a great job. Barnard Chevrolet directed me to Mr. Glass. Marilyn was so helpful too. I dropped off my car, sat in the waiting area, drank coffee and chatted. Did not take long at all. Thank you for helping an old lady). Debbie Barker

If I could give Mr. Glass more than 5-stars I absolutely would!!!…read moreI was trying to navigate a glass claim for my mother thru Geico (side note: Geico handled the whole situation so unprofessionally that by the time I spoke to Marilyn at Mr. Glass, I thought my head was going to explode) and Marilyn helped me from the moment we first spoke on the phone. She was kind and so helpful; she and the techs went ABOVE AND BEYOND to get my mom's window replaced. They personally picked up her car and brought it back in one day and followed up with us as well. I hardly ever write reviews but I had to for this business because the customer service was amazing!!!

My wife needed to have our rearview mirror reattached, and not only did they get her in without an…read moreappointment, they performed the service very quickly and with a high degree of quality! Their customer service was top-notch from the person who answered the phone to the technician who performed the repair! We have had windshields replaced here several times and wouldn't think of going anywhere else!

From the owner: In Business for over 35 Years In the auto glass industry, where you choose to get your car's…read morewindows fixed can make a big difference in the service, quality and price you receive; and choosing the wrong company can lead to a costly, drawn-out project that only fixes the problem in the short term.

On 3rd rescheduling and they just called with more BS excuses wanting to reschedule again. First…read more Rescheduling, the excuse was, they needed 2 techs and one wasn't available. The 2nd rescheduling was the tech that they assigned to the job is suspended. And the 3rd rescheduling the tech is on his way to the job and gets pulled over and the vans no longer allowed to be driven on the road. What kind of ass backwards company are you Safelite? Holy crap! What a joke. EVERY RESCHEDULING LOST ME MONEY! Not even worth it. Go with anybody, any other company other than these clowns.

My first appointment was cancelled by phone message because the replacement had a flaw. Two days…read morelater the installer put a windshield in with an obvious chip and some hazing. (He didn't say a word to me.) He also made other obvious mistakes leaving the cowling open and other trim loose. I called the tech and he said his manager would contact me. This didn't happen because he never reported my complaint. I studied the cowling issue and found that GM had a fitment problem, many owners complained that the lower cowling was flawed. The manager said a replacement part was unavailable, but my Chevy dealer had it available overnight. Just lies, bad workmanship and installation of a damaged windshield. The second install went better (different tech,), but I had to point to one mistake after he finished.

Just outstanding experience i had recently knowledgeable…read moreand very honest. I feel blessed to have dropped in for an estimate and came away delighted. My little Audi A6 is again a very happy car. Absolutely recommend !!

First time I visited there I had a front tire blowout on me and I did not have a wrench for my Jack…read morewent in there they changed the tire and put a new spare on for me didn't charge me a dime great place

Not sure how it happened but woke up and saw a crack in my windshield. Used my insurance to make a…read moreglass claim and had a choice of appointments within a few days. I had to wait a bit longer due to some other things not related. Also insurance didn't give me the option of a mobile appointment. I didn't try calling or anything but if I need this again. I'd try that. This location is in a high traffic area. There is a star bucks and Tim Horton across the street as well as other spots to eat if you're waiting. My windshield replacement was covered fully by insurance. I did pay for new wipers and a rain treatment though. The work was done within a few hours. I did do a check of the work before cashing out. Didn't notice any issues. They also restuck all my window stickers and EZ-Pass transponder. I did not request OEM glass but haven't noticed any issues driving after picking it up. The work is warrantied. So if there are issues, I won't hesitate to have that handled.

I have never had a company disrespect my time as Safelite did. I have a very small chip in my…read morewindshield, about the size of a dime. I called for an appointment, set it up for November 17 between 1:00 and 6:00 and sure that someone was home. They text me at 4:00 and had to change appointment for November 27, again between 1:00 and 6:00. Again I got a call at 5:00 saying the appointment had to be changed. The technician could not do the repair because it was too dark. I informed her that the car was in a garage and had plenty of light. She said it would not be enough. So I want to let people know that SAFELITE does not care about you.

ABSOLUTE PERFECTION. My dad had a windshield put in today in his late model Mercedes and got both…read moreexceptional customer service (and help with insurance red tape) and professional installation (this place does a LOT of work with the local Mercedes dealership). As someone who had a repair shop for 20+ years, I know first hand that not all glass installation places are the same, or offer the same quality of work- this place is family owned and run, and their interest in service and the quality of the work shows. A rare thing for glass installation, which is why I took the time to post the review. Highly recommend this place.

Called Glass Act because my window shield on my truck cracked from a stone chip. I stayed at the…read moreshop while Glass Act replaced the windshield. Service, quality and price Excellent. At the end I was told I have a Chip Repair Guarantee. Come in and they will fix that Chip for Free. Who does that? Highly recommend.

Will never go here again waited a week to get a new windshield, so I can continue to work & when I…read moreget to the shop they broke the windshield and told me I'm not able to get an discount they're overpriced and not worth the hassle

Terrible. They may be cheaper than most but there is a reason. they couldn't "calibrate " and just…read moreleft. I had another company try and guess what, no issue. they never followed up on my service. nothing at all. avoid this company at all costs

Safelite was able to get me in within 24 hours, I went to the site and waited until the windshield…read morereplacement was finished. Every employee was very kind and welcoming, and checked on everyone in the waiting area individually throughout the wait. They have massage chairs, water, and coffee in the waiting room. The replacement was done well and within an hour. Would highly recommend.

Waste of time. Call center for appointments is bad, they recorded information inaccurately…read more Safelite is so bad they ask you to discern if it's a repair or a replacement. Then the criteria they ask you utilize isn't accurate in making that distinction. No call no show on the house call appointment, had to follow up myself to reschedule, they did not give preferential treatment to those who have already had missed appointments. So I set up an appointment to go in and they said upon arriving that they do not have my windshield in stock. Scumbags.

Stopped by gerbers on Monroe avenue a couple of weeks ago. The staff was so kind and professional (…read morewe used their services before) ONe of the staff looked at the bump, Gor a tool and repaired it in less than three minutes. For free!!!!!!! We offered to pay something and she refused. I highly, highly recommend this business. You couldn't ask for a more customer driven mission. Thanks again and I never got the mechanics name I hope she sees this Judy Clay Rochester Ny

Repair took significantly longer than what I had been told to expect, which resulted in me having…read moreto spend a ton out of pocket on rental, as I hadn't planned on it being a long repair and didn't have rental as part of my insurance policy. I was able to get some help from family and friends to ease that financial burden, but inconvenienced them as it was difficult to get a direct answer from the shop. Customer service was poor, and I was not updated on progress, unless I called, and even then was told I would get a call back, which I did, but was often at the very end of the day. I felt terrible and like I was annoying the poor receptionist with my frequent calls. Then there is the issue of competence, which seems to be lacking. Staff there do not seem to know the difference between left and right, and ended up replacing a part on the wrong side of the vehicle, so they replaced a perfectly good part, and then were stumped when it wasn't working. This led to them setting up an appointment at the dealership, and the mechanic in the dealer showed me what had been replaced which confirmed that the wrong part had been replaced. At this point I decided Gerber was not to lay another finger on my vehicle. They denied replacing the wrong part. The dealer understandably needed authorizations to order specific parts and do certain tasks, as Gerber was footing the bill at this point. They took their sweet time with returning calls to the dealer, so by the time they got the approval it was so late in the day that nothing could be done until the morning, further extending the time needed to complete the repair. All in all, which should have been a simple 3-4 day project (replace 1 sensor and a bumper) got stretched out over 2.5 months. I was able to get my car back in between some appointments, but the money wasted on rentals and time and frustration wasted due to incompetence has led me to never trust them again.

I am updating my review of The Tint Shop. I would like to…read morecommend Dominic, the General Manager, for reaching out to me promptly after I posted my Yelp review. At the time, I was disappointed with the service--particularly the window tint installation. Dominic invited me back and gave the team the opportunity to make things right. The tint was replaced, and I received excellent, VIP-level customer service throughout the process. Thank you to Dominic and Mike, the lead technician, for personally walking me through the work and ensuring the final result met expectations.

One of the worst tint installation companies I've had the utter displeasure working with. After…read morewaiting 5 hours for just a rear windshield and some sides, it comes out off centered, hairs behind the film, and bubble everywhere. I was told they would disappear in a few days, they did not. Thank god for limelight, I wanted them to fix the bad windows and add a front windshield, got me out in 3 1/2 hours including the time it took to remove the old tint. Would never come back nor recommend *The Tint Shop* for any of their services. I have more to say but unfortunately I don't believe it is appropriate so I'll leave it there.