I had an 8:30am appointment on March 21st and paid $174 to get a small crack sealed on my passenger side, right bottom corner filled in on my windshield. Adrian did a great job and got us out of there after the work dried. We scheduled the night before and I'm so glad that they were able to see us so soon. I prefer someone to come to my home but because it was last minute, we had to take it in. I got a confirmation text and email after booking then a reminder text in the morning. Everything went smooth, the only wish I had was that the solution was clear and not opaque white - not a deal breaker. read more

Safelite Autoglass - Simi Valley - Opaque filling - Auto Glass Services Near Me - Simi Valley, California

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I was able to book a next day appointment online, which came with a 10% cash back deal for using my Chase brand credit card. When I got to Safelite (which is located on 1st and Easy, in a "for lease" building) I was greeted by Adrian who was very nice and friendly. He explained the process to me, the warranty/guarantee, and quoted wait time (20-30 minutes). Due to the building set up they don't really have a waiting area (which is also explained in the confirmation text) but Starbucks is a short walk away. My car was ready within the quoted wait time, and I am very happy with my repair. Again, Adrian was very nice. I am happy with the quality of the work and the price paid. read more

I don't recommend safelife. They came out and told me that my windshield could just be repaired and I won't even notice it, not only was it more noticeable but in less than a year the windshield completely crack and when I call to ask for warranty they told they can give me a quote for $1100 I call Mexico auto glass the came to me and repair it for $550. Never again read more

I needed a new windshield & they came out to my house to replace it which was very convenient. He got the new windshield in while I went on a therapy visit with my dog. He was done before I even got home. The new one looks great! Very happy with their service they provided. read more

They showed up to the appointment several hours early and did not come with the replacement windshield. We chose another installer and saved $300. read more

Brought my lady's M4 in for a windshield repair. Both gentlemen were super nice. Very clear on timing of the job and what they were going to do. Nice to see men who take pride in there work ! I took a walk plenty of places to eat or even grab a coffee near by. When I returned they were finishing up and the glue was dry so off I went. Was flawless execution in my book. Thank you again and best to you both. read more

Before you take your vehicle there, specifically a truck, make sure you, the customer, asks if they can service it. Especially if it's been modified. In my case, my truck had an aftermarket lift on it and they wouldn't service it. I was told this as I arrived for my appointment. I waited days to get my truck serviced and it never occurred for Safelite to ask or inquire if my truck had a lift or any other reason why they couldn't service it. They called me to confirm my appointment, why didn't they ask then?? It would have save us both a lot of headaches. Instead, I had to take my vehicle to the dealer. If they know there are certain reasons that would cause your vehicle to be unserviceable, why not ask those questions in the screening or appointment confirmation? Especially a lift on a truck. Safelite - Questions to ask the customer: 1. Has your truck or suv been modified, suck as an aftermarket lift? (Employee) If the customer states no, proceed to book the appointment. (Employee) if the customer states yes, please informed them that we will not be able to service their vehicle due to it being altered and it will not pass calibration. Apologize for the inconvenience and request that it be taken to the dealer or they contact their insurance provider. read more

I scheduled an appointment and they never showed up. No call, text message or even an e-mail to tell me they needed to cancel. I've been waiting for them for four hours. This company is not professional or reliable. read more

I was sent to this auto glass shop to get my windshield replaced on my suv by AAA. It was the closet AAA had listed for auto glass replacement near my workplace in Thousand Oaks, even though it is 40 minutes from my home address. I show up for my appointment on April 22nd a bit early and within 15 minutes I get a phone call that they cannot fix my glass today, I will need to come back another day. I get back to the shop and it is explained to me that the windshield they had for me had a long gash across the middle of it so they need to order new glass. The next time I can get over there again is the following Tuesday: April 29th. On April 29th Safelite Simi Valley calls me and asks if I can come in earlier than my 3pm appointment. I get there a bit after 2pm. By 3:43 my windshield is done and I'm able to get back to the shop within an hour. I pay and I am told about the warranty on the replacement. Upon driving out of the lot I see a speck on my windshield, immediately find a safe space to park to try to clean it off - but it won't come off - it's a gash in the surface of my new glass. I call right away and tell them I'm coming back. The technician inspects my windshield and says it is a defect in the glass and tells me the adhesive needs to cure for 7 days before they can replace my windshield again. He makes an appointment for me for May 10th. I show up at 9:05 am on May 10th for my 9:00am appointment to get my windshield replaced and recalibrated, exactly as stated in the couple of emails I got from Safelite. A different technician is there today, and asks me if I have an appointment as I am exiting my car. I tell him yes, I have a 9am appointment to get my windshield replaced, and he gives me this funny look and tells me, no, I do not have an appointment. I'm getting my belongings out of my car and I repeat that I do have an appointment, this is my third time at this location, and I the last time I was there a defective piece of glass was installed and I was told I had to wait 7 days for the windshield to cure before I could have it replaced so that's why I'm now here. I wouldn't have been told wait over 7 days before having it replaced if it were new damage, he would have told me to contact AAA. As I'm trying to explain this and the fact that I've received emails which say the service appointment is for windshield replacement and recalibration, the technician keeps talking over me and interrupting me, insisting I do not have an appointment to have my windshield replaced. He talks over me and asks who I talked to before, that he himself was a glass expert and I didn't know what I was talking about. He also tells me the reason I was there was for him to inspect my windshield, even though he just previously told me I didn't have an appointment, and that if he deemed it new damage, I'd have to file a new claim with my insurance. This is all while I'm trying to bring up the multiple emails I have on my phone from Safelite that say otherwise, that there is in fact a pin head sized speck on the windshield, that was there when I left on the 29th, and I do have an appointment to get my windshield replaced, otherwise I wouldn't be there on a Saturday, on Mothers day weekend. I can't think off the top of my head what the name was of the first service tech I talked to, but it's all in my emails, which I can't look through while he is talking at me and making multiple contradictory statements. He asks me to come touch someone else's windshield that's in the work bay to feel what a fixed window feels like. I tell him that's irrelevant, my window has a defect, and is clearly not fixed yet, and I wouldn't want some random person poking at my car so I'm not touching someone else's car! He keeps insisting he knows all about glass and it's new damage because of the texture. He claims the speck has to be an impact even though it is literally the size of the tip of a ballpoint pen and it was present as I drove off the lot. I try to explain that the tech who already looked at it on the 29th said it was a surface defect which he insists is incorrect because he knows glass. I ask to speak to whoever is the manager as maybe we can look at the schedule and talk to the other tech but he insists he doesn't know anyone else who works at that shop, none of their records or notes have names, he doesn't have anyone's phone numbers, he is only there today, and he is the acting manager. He pulls up notes on my car on a tablet, claiming to not know who made them, that I have a "warranty appointment" and directions to "confirm pinhead size spot and no new damage" and tells me that means it's new damage. To me, that means that the technician already noted the mark and its size, and that they just need to make sure there isn't anything else. I tell him I'm not there to argue with him, I'm there to get the defective piece of glass replaced. He then goes to inspect the mark and tells me it is too small to photograph so he can't submit it. read more

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I brought a 2024 Mercedes GLC300 because it was literally half of what the dealership wanted to charge and I didn't want to go through my insurance. The closest one was the Simi Valley location. After having my car all day they informed me that they replaced the windshield but couldn't calibrate it and I would have to bring it back in 2 weeks. 2 weeks later they replaced it again and once again told me that they couldn't calibrate it and that I needed to take it to Mercedes. No refund. No discount. No return phone calls from safelite, and 150 in Ubers. read more

Adrian C. the lead tech is so thorough and helpful. He made sure everything was perfect. I love to see someone put so much pride in their work. Best place for glass repair and the most honest service I've ever received!!!! read more

Adrian provided superb customer service and completed the job beyond our expectations. Excellent professionalism and truly an expert in his field. Ask for Adrian when you make your appointment! You won't be disappointed. read more

I dug back through my emails to find the name of the guy who helped me! Silvestre was THE BEST. I didn't know my insurance would cover so I had shopped around and he was so honest and genuine. I was expecting to get a full windshield replacement based off the estimates I received elsewhere and he let me know that they COULD patch it and actually recommended that. Thank goodness for him, he saved me like $500 and my windshield looks pretty much perfect. It's been 6 months and it's rained, hailed, been 100+ degrees and windshield still looks amazing. I hope this review gets in the hands of someone who can recognize him. Thank you Silvestre! read more

They were over priced but at least the woman I spoke to was rude. I told her I needed to think it over before keeping the appointment. I knew there had to be someone better and there was. So I went back online and cancelled the appointment. That did not stop them from submitting a claim to my insurance before I even confirmed the appointment! Oh, by the way, that whole "Oh, we'll come to you even if you're in the parking lot of a move theater or whatever"... yeah, that ain't true. Great jingle, lousy service. read more

Got the work done promptly and on time. They did a great job. Recalibrated the safety features and a new windshield. Great job! read more

Had to take care of a rock chip that turned into a big mess. These guys were awesome. They don't have their own shop but have a couple bays in a tire shop. As weird as that is to me it works well. A little toasty in the summer but it works. Both the guys I was dealing with were straight up awesome. If you are forced into a new windshield or window this is the place. read more

Had a very good experience here. Had to wait a little bit, but Daniel and his team did an excellent job and put my RV windshield in with no issues. It looks GREAT!! Thank you! read more

DON'T WASTE YOUR TIME!!! I had this done and my entire windshield cracked just within a month. I called and emailed them about their supposed warranty and they never responded. They don't deserve the 1 star review! read more

The folks here were very nice and did a good job on my windshield replacement. However, they called for me to pick up my car an hour before quitting time and I advised I would get there as soon as possible. I called an Uber and left immediately. They did not tell me they were leaving before I picked up my car. I was dropped off 20 minutes before quitting time and saw my car siting unlocked in the parking lot. ALL the Safelite workers had left and they knew I was on the way to pick up my car! Eventually, the nice guy from the tire placed helped me find my key so I could drive home. Otherwise, I would have to get another Uber home and left my car open for vandalism over night. I found this unprofessional and upsetting. read more

You can not talk to a human being to save your life. This is totally ridiculous. I can't use their web or mobile app because they don't have car in their system. I have a 2024 Honda. What's up? read more