My husband and I came here to fix our windshield, which had two cracks from rocks. They sealed the…read moreholes up and repaired it. We only pid $85.00. Saved us about $800 bucks!. I would definitely recommend them.

I went to All State Glass today because of a crack in my windshield. Everyone in there was so nice…read moreand repaired my windshield the same day. I was amazed at the low cost. A world of difference from going through my insurance company, not to mention the time and convenience. The technician was also great and explained things to me. I would highly recommend them for any and all of your glass needs. 5 stars for All State Glass in Aberdeen!

It's a beautiful Spring day and Connie somehow managed to make it even more beautiful. When I…read moredropped my car off for an oil change she apologized that they were understaffed and running a bit behind. When I got the cal that it was done (sooner than I expected) I remembered that I was overdue for inspection and sheepishly asked if they can squeeze it in. She reminded that it's a busy day and they just didn't have time, I'd have to bring it in another day. Oh well, doesn't hurt to ask, right? Before I got a chance to pick up the car, I got a call from Connie, letting me know that the inspection was done! The best part is while Connie kept saying it's been a crazy day I would never have picked that up from her pleasant demeanor. Under promise, over deliver with a smile. Old fashioned values are never out of fashion.

Fantastic people and service! Very accommodating and truly a great "hometown shop"…read more Went in for a NC inspection and took me right away and was in and out quickly. We will be coming back for service.

We called Glass Doctor in West End on Wednesday because our new car windshield had just got hit by…read morea stray bullet and left a huge crack. Donna got our insurance company on the phone with us on the line and got approval for OEM windshield. Our new windshield was installed the following Monday. That was extremely quick considering it had to be ordered. The gentleman who did install and calibration was great as well. Took about 1 hr and I waited in their comfortable waiting room and drank coffee. I could not be happier with this company. They installed our shower door about 1 year ago and it was a great experience as well, which was why we called them about our car windshield. I highly recommend this company for all your glass needs. Cliff and Linda Usher

Anthony and Trent just left after installing a beautiful new door for the tub, a large mirror for…read morethe bathroom and replacement glass for a failed window. They worked fast and efficiently, were friendly and it showed that they care about attention to detail through their results. We've used Glass Doctor several times, working with Zach in the office to provide estimates and it was so nice to finally meet him when I dropped off a deposit check for this recent need. Anthony and Kaylob came out to measure and assess our needs. Each Glass Doctor representative is professional and knowledgeable. How nice that Trent also went over the warranties related to our products/installation. I had full confidence in each project they've managed and the high quality results speak for themselves. I highly recommend this business! Great value!

Five stars for the employees I dealt with. One star for the manager…read more I want to begin by making an important distinction. The employees I dealt with at this Safelite location deserve five stars, especially Heather. They were courteous, professional, and willing to listen. Heather took my concern seriously and focused on finding a solution. Unfortunately, based solely on my interaction with the manager, I would give his customer service one star. I contacted Safelite after my windshield was installed because I noticed something that did not appear right with the glass. Under certain conditions, particularly when the windshield was wet or cool, spots or an optical issue became visible across the glass and affected its appearance and visibility. Cleaning could make the problem appear to go away temporarily, only for it to return. I did not return to Safelite because I simply wanted another windshield. I returned because I had just paid to have a windshield installed and believed there was a legitimate problem that deserved to be properly evaluated. I also had a direct comparison. My Prius has a windshield that was installed by Safelite at another location, and it does not exhibit the same problem. That gave me even more reason to believe that what I was seeing on this windshield should be investigated rather than immediately dismissed as "normal." The contrast between Heather and the manager could not have been greater. Heather listened, treated me respectfully, and concentrated on resolving the problem. The manager dismissed what I was showing him as "normal" and then suggested that I was simply trying to get a new windshield. That accusation made absolutely no sense to me. Why would any customer voluntarily go through the inconvenience of another appointment, having a perfectly good windshield removed, another windshield installed, and accepting the possibility of additional problems if there were nothing wrong with the windshield in the first place? Suggesting that someone would do all of that for no reason requires a remarkable lack of common sense. What bothered me most was having my motives questioned by someone who had no possible way of knowing them. If the manager wants to accuse customers of having motives they have never expressed, perhaps he should first become a mind reader. Otherwise, I believe a manager should stick to the facts, listen to the customer, examine the problem, and make a determination based on what can actually be observed. I have dealt with Safelite employees and locations in South Carolina, Arizona, and Fayetteville. This is the only experience that has left a bad taste in my mouth, and that is specifically because of my interaction with this manager. My previous experiences with Safelite have been professional and respectful, which makes his behavior stand out even more. In my opinion, the manager would benefit from additional customer-service training, particularly when it comes to listening to customers, investigating a concern before dismissing it, and avoiding assumptions about someone's motives. Perhaps a large portion of humble pie would be beneficial as well. Having the title of manager does not automatically make someone right, nor does it give someone the ability to know what another person is thinking. Good management sometimes requires enough humility to listen, investigate the facts, and acknowledge that the customer may have a legitimate concern. Heather demonstrated exactly how this situation should have been handled. She listened, remained professional, treated me with respect, and worked toward a solution. I want to emphasize again that my criticism is not directed at the other employees at this location. They deserve the five stars. My one-star assessment is specifically for the manager and the way he chose to handle my concern.

Service was quick and everyone I spoke to was very courteous. Patrick did a great job and was a…read morepleasure to work with.

Great job tinting windows on an old Trans Am! Plan to see them again soon! Work was completed on…read moretime!

Love the work Robin did on my 2 Corollas! I will bring all my cars to him in the future.read more