This review discusses the manager of this specific location, the company in general, and the practice of "repairing" damaged windshields. My car's windshield had a very small nick in it. The nick was still small enough for the windshield to pass the PA inspection, but my insurance company offered the SafeLite repair free of charge. What could go wrong? The SafeLite tech arrived at my home to begin the repair. She immediately cracked my windshield. The crack ran approximately 8-9 inches long. I don't fault her, these things happen. I spoke with the company and the manager of the Springfield office, confident they would make things right and replace the windshield they had broken. I was mistaken. The company refused to replace the windshield. Although the Springfield manager (according to a SF company rep) was authorized to replace the windshield at company cost, he refused to do so. I ended up having to pay $300 to have my windshield replaced. SF and the Springfield location were presented with a golden opportunity to satisfy a justifiably unhappy customer. They both failed, spectacularly. I will not do business again with SF and encourage others no to. As for the practice of repairing windshields with nicks, its dubious at best. If your car will pass inspection, leave the glass alone. Don't run the risk of destroying it unnecessarily with this questionable "repair." read more

Would give 10 stars if possible. We used safelite many years ago to repair a small crack in our (then new) 2002 GMC Envoy. We are still driving the car and the windshield repair held up perfectly through 140k miles of driving in all kinds of weather. Yesterday, Andy from Safelite came out to our home to replace the front windshield on my daughter's Honda. He couldn't have been any nicer and he did a fantastic job. In addition, he was on time and we received an email prior to his arrival from Safelite telling us which technician would be arriving, along with his picture. A nice touch in this day and age when safety is an issue. So, kudos to Safelite. Great job! read more

Very efficient and quick service. All the guys were professional and very friendly. Next time I get hit by a rock I won't wait until the small ding turns into a long crack! read more

Everything went well. Appointments are made for morning or afternoon, no more granular than that until. We said morning, the installer showed up at my business at 10:30 a.m. and was finished by 11:30 a.m. The price was exactly as quoted, no surprises. The installation of the new glass looks fine, but I'll know for sure after it rains. If not, there is the lifetime warranty (as long as we own the vehicle). The price quoted on-line and from the phone receptionist was the same. Pro tip: There is a discount code that will knock $20 off the price. Google it, it isn't hard to find. read more

Lovely On time Appointment! Friendly Courteous yet changed their estimate for a Windshield Replacement after one day! From 300 to 400! Please shop around! read more

I really wasn't sure what to expect when I scheduled the appointment with safelite but I was pleasantly surprised and impressed. The technician that came out was great. He was friendly and informative and very professional. I could tell he knew what he was doing and had many years of experience. He made the whole experience quick and painless. It also took less time than I thought. read more

Tech arrived on time with a text message before announcing his arrival. Front windshield replaced on 2014 VW Beetle. Work done in less than an hour with no issues; No leaks or issues after 2 weeks. Would use again. read more

Great experience. My insurance company set up the repair in my driveway. The Safelite technician called to tell me he'd be at my house in an hour. He replaced the windshield and cleaned my front seats and dash so there was no glass or other debris left. I was asked to look at the job before paying. Payment was just the deductible from my insurance, which I put on a credit card. read more

I really wish it was possible to give a 0 star rating because this place is the absolute worst business I've ever dealt with...EVER. I call to have them come out and fix a small chip in my windshield, and they turn this small chip into a 2 foot long crack! I am now informed by them that I need a new windshield...in my 3 week old car! And the kicker is, they want to charge me $365 for a new windshield that THEY broke. No apology, no accountability, NOTHING! Are you kidding me??? Who does business like that??? I'll tell you who, scam artists! Extremely unprofessional and the worst customer service I've ever experienced. Not to mention the lack of training and stupidity oozing from the installer and the manager who were willing to do nothing after turning a small chip into a $365 broken windshield. Thanks for nothing Safelite! STAY AWAY!!! read more

This has become now a major problem , and not any reasonable explanations from Safelite. Toyota sent us back and told us that Safelite shoud fix this.As much as I like the fast repairs and good service of the company I truly believe that this is Safelite's responsibility to repair it. read more

am beyond upset with the "service" provided by TOM, JIM and MICHAEL at your springfield location. Tom came out to fix my glass on my passenger side window and took the liberty of cutting the electrical wires that connected my mirror to the car. The mirror was connected to the car with tape, by MY CHOICE. Obviously because I cannot afford to replace it, this is how I make my car work, also my choice. He then proceeded to tell me that "plenty of cars only have one mirror", which is illegal in Pennsylvania. He said it would "only be $300 to replace" as if I have that money to replace it. Both the manager and assistant manager have been absurdly rude, untimely and tried to lie to me about why they took it off. This is unacceptable to say the least, the police are being contacted for damaging personal property. read more

A vandal smashed the rear passenger window in my Ford Escape and, when I called the dealership, they referred me to Safelite. I made an appointment online - and, though I could have chosen the mobile service - it was considerably cheaper for me to take my car to the store vs having the store come to me. I had an 8:00 a.m. appointment, and the car was taken into the shop promptly at that time. The technician and I "walked" the car for a visual inspection before work began. The tech quoted 60-90 minutes to complete the replacement, and the work was done promptly within that time frame. read more

Had my window fixed recently, they did a great job. Safelite came out to my work, so I did not have to take time off. The technician was pleasant and efficient. They worked around my work hours. nice experience. read more

They were extremely convenient - they came to my place of employment to replace my cracked windshield. Their communication skills and ability to make me feel safe were well above my expectations - before the serviceman arrived, I received a text message with his picture and an ETA. As a single woman, it was very comforting to see a picture of who you are to be looking for. I didn't have to worry about falling for some stranger trying to steal my car or otherwise hurt me under false pretenses. Not only did I receive the text message with a picture, and ETA, but the serviceman also called to let me know he was on his way and called again once he arrived. At no time was I wondering where he was, if he was coming, etc. If I ever need another window repair or know of anyone who does, I will ABSOLUTELY recommend this company. Superior service, in my opinion!!!! read more

Received a chip and small crack on my windshield while driving behind a dump truck that hit a bump and sent a few stones flying in my direction. Called Safelite the next morning and they scheduled a mobile technician to come out to my workplace that afternoon. I was also told that as a State Farm policy holder I would receive a discount on the repair. A nice touch that wasn't expected. The technician Jenn arrived before the appointment time which also was an unexpected pleasure especially if you've ever spent half your day waiting for a repairman to show up. Jenn was nice and professional and got the job done in no time. I wouldn't hesitate to recommend Safelite to anyone needing windshield repair. read more

Tech made a bulls-eye crack that was smaller than a dime into a vertical crack 18 inches long through my entire windshield. When he rang the doorbell to let me know he was finished, I went out to inspect the results. He didn't bother to tell me what he had done. As I got closer to my vehicle, I noticed the massive line down my windshield and asked if that was dripped resin or a crack. He then admitted that he cracked the windshield before even applying the resin. I also noticed, and asked him about, what looked like more chips surrounding the original bulls-eye. He said that they were surface knicks and I shouldn't worry about them. I ran my finger over them, and realized that it was resin on the windshield. I took my pocket knife and scraped one off, telling him that it wasn't what he claimed. He then offered to clean up the area. I should NOT be responsible for the $100 deductible that is now required to replace my windshield. What started out as a small chip that would have passed inspection, is now a huge crack that won't pass inspection. Safelite is completely at fault. read more