I had a great experience replacing my windshield under insurance here! I dropped off at 9am and it was ready a little after noon. The front desk person was efficient and helpful, and it looks great. No cost to me since it's under insurance coverage, so I was in and out with no charge! read more

First time getting my windshield replaced and I found this shop from google. My overall experience was excellent. Ray was the guy who had helped me since I walked in. He did a scan with my vehicle and went through everything with me for transparency. He stayed professional throughout the whole process. Poor guy had to deal with a customer who drives a Lexus before me and that customer was so rude and was screaming at him and I felt really bad for him. Ray got my windshield replaced for an hour a half instead of 2.5 hours like what he informed me. The windshield installation looks really good and I definitely recommend this place. read more

I had an appointment for 1:30 on a Tuesday and was in and out within 1hr. Thanks to Levi, my windshield was replaced and my camera attached was recalibrated. I was estimating to wait 2-3 hours but didn't have to wait long at all. Total cost was closer to $750 but with insurance, I paid $500. The safelite site also has free wifi which was helpful when passing time. read more

I had a great experience with this Safelite location. I noticed a large crack on my windshield on Sunday and they were able to get me in at my preferred time on Tuesday to replace it. Booking online was also very convenient. The service was quicker than expected and they worked easily with my insurance. They even vacuumed the inside of my car and cleaned all of my windows for me. read more

Windshield replacement. They removed my hood rod and said they don't have a picture of it so there is nothing they can do about it. Beware of their negligence. 0 stars read more

Dealing with them was pretty simple. I was able to schedule my appointment online and choose to go there to have it done or for about $20 more I could have them come to me. The soonest to have them come to me was going to be about a week away. I was nervous the crack was going to spread so I scheduled to go there. I got a same day appointment. The service was fast from when I walked though the door. It felt like I wasn't there long at all. The guy did a great job on the car. You can barely notice the damage. Highly recommend them. read more

Safelite AutoGlass - Auto Glass Services Near Me - Valley View, Ohio

I made an appointment via the app. Unfortunately the crack spread past a point to repair it . The technician explained that I needed to call into the office and rebook the service to replace my windshield . I called during their post office hours. I made 7 attempts and I was hung up on each time by the automated service . I guess this is a sign to go someplace else . read more

I was immeasurably impressed with the professionalism and small-town type courtesy. The technicians kept me up to date with a step-by-step appraisal. The replacement of windshield took less than an hour, including recalibration. Great company! read more

I got a quote, sent it to the insurance company for the approval. They sent me a check and Safelite said they would not honor the quote. The manager said,"Sorry, I won't do anything about this." What a jerk, now I am screwed. I will never be back to a lying craphole like Safelite. read more

windshield replace was good. But they refused to recalibrate my car because it's 0.6 of an inch lower than factory. even though I informed them the car is lowered and they still took my car in then called later saying they won'. now I have to drive around with the code on my screen that won't come off. With paying the price of higher than local busines, this is terrible. read more

Disappointed with results !!! Chip is no better than I came in. I would not return for next problem.

We had are back window smashed out while we were out. Looked on line and found safelite had the best price then anyone else. Made an appointment and my husband took it in today. He said the service was amazing and everyone working there were friendly and very helpful. Would definitely recommend this place for service. read more

Wasted 5 hours at this location 1st glass had a huge SCRATCH!! Why would they put that on the car? This was notice by a 2nd tech while in the parking lot. They had to return to get a replacement. Wasted my 2 afternoons. All they did was try to do was apologizing, while billing my insurance full price! Never again!! read more

My car window got taken out & I couldn't figure out how- the tech Kevin, was super nice, friendly & showed me exactly how my window had been popped, unlike last time when a brick had been thrown into it. The tech was really efficient & the whole process was easy & quick. Very grateful! read more

This is the second time Safelite AutoGlass has replaced a windshield on one of my cars & both times they did an excellent job. Very professional! Excellent work read more

Although I was mad I needed to call, I was able to get a next day appointment. Paid extra to be first call... and they were actually very timely, and super efficient. read more

Professional. High level of customer service. Will definitely suggest to friends and family.

It is ridiculous that the only way to make an appointment with Safelite is by computer. I tried calling and could not get through to a person, the recording stated that all appointments had to be made online. I do not have a computer and I really needed to speak with a person about questions I had. Because of this, I will be using another company. The only reason I gave even one star is because I can't post the review without the rating . read more

No Way. My repair man told me I "might" be left with a blemish when repairing a chip in my windshield. Fine. I knew it wasn't going to look brand new. When he was finished, he didn't show me his work. It was very much, hand over your credit card and out you go. On my way home I noticed that the chip wasn't at all a "blemish" but rather .. a chip just poorly filled with the white filling substance, looking way worse than it was before. On top of that, there is now a giant scratch across the windshield that wasn't there before. I could have done better with a $10 kit. I plan on calling and getting a refund and not referring anyone to Safelite because, while the front desk woman was extremely nice, I felt the whole process was rushed and I was just a number and now my car, that is only 6 months old, looks worse than when I took it in. read more

Came early. Called ahead of time to make sure it was OK. Done in 15 mins. Technician was polite and professional

I've had numerous run-ins with rocks over the years and these guys always do a fine job in patching me up or replacing the windshield completely. Last week was my latest incident with a rock. It took three tries to get my windshield replaced due to weather and the company getting the wrong windshield. They completely waived my deductible because of this. Couldn't be happier. If you need your windshield replaced or repaired, don't bother comparing other companies. Just go with Safelite. They are the go-to company for most insurance companies, so that should speak volumes. read more

Technician came to our house to fix windshield. He was super nice and polite. Job is well done. Would recommed.

I have a Chrysler 300 with collision avoidance and adaptive cruise control. The scheduling of a replacement windshield in my driveway was very easy. Unfortunately they do not tell you anywhere that they are not replacing the windshield with a generic, NOT OEM, windshield. When they were done, the collision avoidance system no longer worked, and they could not get it to work. The technician admitted that they have had the problem before with safely features such as collision avoidance, and have had to replace the new windshield with an OEM windshield. Their "fix" was to have me take the car an hour and half away to their "guru" at their store to get it aligned properly. As that would iinevitably mean most of a day shot, I chose to drop if off at the nearest Chrysler dealer and have them fix it. Fortunately the insurance company agreed to pay the bill. If I have another broken windshield, I will take to a local shop where I can leave it and get it done correctly without losing a day's work. And I did not appreciate the fact that nowhere on their website do they indicate they are not replacing windshields with OEM products. read more

I had a perfect experience with Safelite. They contacted me when they said they would, were professional, kind and efficient and did an excellent job. Oh, and they came to MY house, so all that was required of me was....nothing! Needless to say, I would highly recommend Safelite. read more

my cracked winsheld was replaced quickly but my issue is with the windshield wipers that were strongly recommended I purchase by the technician that came out to do the repair. After a hard sell, I got the wipers but after 6.5 months they aren't working well. They didn't even make it thru one winter. Safelite apparently only has a 6 month warranty on them which he failed to mention. Dont fall for the wiper sales pitch when they replace your windshield, it's money wasted! read more

Easy to set up online. Installer communicated well about arrival & installation. He was friendly & professional. Price is very fair

Great guy, great customer service. Came to my work place and replaced my windshield!

I had a crack in my windshield got a quick quote and fast appointment wind shield was installed in less than a hour looked nice and clean took the tape off there was glue under the tape the next morning it was foggy turned on my wipers all it did was streak it was like an oil or film on the glass you could see where the suction cup was. Price is 5 star promptness 5 star. read more

The service we received the day they came to change the glass was superior! Sadly there was a mix up with my first appointment so they never came. My second appointment was confirmed at 7:30am. At 9am I got a call stating the glass was broken and they would need to reschedule. I don't know why you would confirm an appoinment that day without first checking the glass first. I would not recommend if you have a tight schedule or need reliable service. read more

Really Safelite? That's almost all the effort I want to give this review. For the most part - the staff here is friendly and willing to answer your questions. Attention to detail? Not so much. I went in to have my windshield on my (not even three month old) Altima repaired yesterday morning and was told it wasn't going to happen. While dissapointing and not Safelite's fault, I was still sad. That being said they did not have time available for the replacement and I was told I would have to wait a considerable amount of time or I could come back later in the day. I came back at 2pm the same day & surprise! The windshield they wanted to replace mine with was broken... "sorry, you'll have to come back tomorrow." So, I traveled there this morning - and when the technician came out to do the preinspection I thought he was joking when he said, "we have some bad news." Turns out - the shipment was never delivered and I would have to wait YET AGAIN (not to mention drive another 60 miles roundtrip) to come back when they could get the windshield in. I nearly threw a fit. The manager came out and was nice enough to say that he was having someone drive a windshield up from Akron for me. Unfortunately my hour and a half wait turned into nearly two and a half hours. Aside from that Safelite used a PGW replacement and not Pilkington which I thought was unfortunate. The "shade" line at the top of my windshield is almost nonexistant and you can see right through it. I miss my factory windshield. If I ever need another one (god forbid) I don't know that I will return here unless I'm forced. As for the parking - there's enough, as for the waiting room - it's small, not climate controlled and had baby spiders running around everywhere, ew! Mobile service next time, for sure. read more

Just an update because we had a little chip in our windshield repaired yesterday. The staff is professional, from the woman at the office who called to confirm the appointment to the technician (Keith) who worked on our car. Our window was 8-1. Yikes. We figured it would probably not be until at least 10. But at 7:53, Keith called to give us a heads up that he was about 20 minutes away. Great!!! Like I said in my first review of Safelite, this is unheard of!!! He was upfront about what was to be done and did the job within 20 minutes. It was so easy. And of course the best part was that they came to the house. Best customer service and overall satisfaction from any car-related service I've had in Cleveland. read more

Fast and professional. Pleasant environment and very customer friendly. This was my second experience there and both have been fantastic.

I can't give them 5 stars only because I just think they are expensive but it's a service that is needed. The best part of my experience is that they told me that it would be anywhere from a 1.5 to 2 hours to wait (I went to the location because it was cheaper) and I only ended up waiting 1 hour! Wahoo! The staff is extremely friendly at the Valley View location! read more

Safelite DOESN'T repair. Safelite DOESN'T replace. Safelite DOESN'T show up to the appointment...Safelite DOESN'T get my business anymore. I easily made an appointment online for a crack in my windshield to be repaired. I chose the available time slot of 8am to 12pm for a few days later. I received several emails and a text to remind me of my appointment and also changed my work schedule to fit in their time slot. The morning of my "appointment" I received a phone call from the technician around 8:15am. The tech asked my appointment time, and proceeded to say he couldn't get there until after 12pm due to being "over-booked" and "Would this be a problem? You got something else to do?" I said I had to be at work. I called the main office looking for a resolution & to get another tech out to me. They were just as uncaring on that end. I asked why I couldn't have been told a day or so beforehand and rescheduling...She attempted to look for later dates without any concern with my time being wasted. Needless to say but I took my business elsewhere for half of the price and completed within an hour and a half of Safe-Lite's phone call. read more

Awesome service! I called my insurance and they set it up with Safelite. He came out when he said he would, and had it installed in a few minutes! It only cost me $100 which is my deductible. I am very pleased! read more

The worst customer experience I have ever had. First they show up 6 hours late. Then they don't even bother fixing my windshield. On top of that, they claim they did fix my windshield to my insurance company. Crooked thieves. I would never use this business. I would like to give them 0 stars but it won't let me. read more

This was a great experience, the customer service here was wonderful. I even met another customer there and we talked the time away, that are vehicles were complete at the same time. The price was right, the place was neat and clean, they had ok snacks, but that wouldn't stop me from coming there again or recommending safelite. read more

We called to have a chip repaired in our windshield from a rock. Our experience was great, scheduling was super easy and our technician Benjamin was fantastic. He was very professional and polite and the repair was quick. He took proper precautions with Covid guidelines to make sure he and our family were kept safe read more

Scheduled my appointment on July 2nd for July 16th. Got confirmation 55 mins before my scheduled time frame with a picture & and name of the tech. Waited til 12 (4 hours) called safe light to find out they aren't coming &bdont have my windshield. Won't call them for anything ever again. They canceled my appointment. What a joke. No solution on their behalf, no nothing. read more

The tech arrived earlier than scheduled. He was friendly, fast, and courteous. Very pleased as this was our first time needing and using Safelite. read more