Only giving a three star because they saved me a trip to the DMV to take care of my car…read moreregistration. But the lady who helped me there today had kind of a smirk on her face since the moment I walked in. Her pen was not working and when I asked for another pen she showed frustration. Lastly as she gave me my receipt and my documents she said thank you. Before I could ask a question she "politely" said "Thank you and have a nice day". Never ever, eeeever have I felt kicked out of a place for no reason.

From the owner: As an Independent Insurance Agency, we compare rates for Auto, Home, and Renters Insurance to find…read morethe best price for you

Title: Do Not Trust Fred Loya -- They'll Take Your Money and Abandon You When You Need Them Most…read more Rating: I've been a loyal customer of Fred Loya Insurance since 2019. I paid my premiums on time every month, believing that if something ever happened, they would have my back. I was wrong. Recently, my 2024 Chevy Trax SR2 was involved in an accident. Instead of helping me repair the car, Fred Loya declared it a total loss -- even though the damage was mainly to the rear suspension and clearly repairable. They made this decision fast and without giving me a real say. It felt like they were just trying to get rid of the claim and pay out as little as possible. Now I'm left without a car, stressed, and stuck in a mess I didn't create -- while they still took my money for years. They showed no care, no support, and no willingness to help me in my time of need. I feel betrayed and completely let down. If you're thinking of signing up with Fred Loya: Don't. They will gladly take your money, but when it's time to help you, they will do the bare minimum or nothing at all. Their practices feel predatory. This is not protection -- it's a scam. Avoid Fred Loya at all costs. Protect yourself. Get real insurance.

My policy got cancelled and they raised the price on me because i didn't pay it in time that part I…read moreunderstand but what I dont understand is why would they automatically charge you 40$ for roadside assistance and not tell you. I been coming here 5 years and I just found that out. you have the option to remove it. San Pedro Fred Loya. Also that was for a 6 month contract. If you pay month to month they charge 10$ automatically for roadside without telling you

Pretty cool place nice freeway not to bad to drive to pretty cool to take photos too niceread more

This place sucks i dont recomend it! They had me waiting for 30 minutes i just got up and…read moreleft!!

They always have attitude, rude and act like they dont want to help you. Except one lady there, she…read morehelp me right away. She was helpful and nice. The rest of the employees are just unprofessional and rude!

I am sorry but ! This people is very unprofessional . I am not the type to post any bad reviews …read more I call this ladies working today Tuesday 6 of April . After she answer and put me on hold for 15 minutes I called her back she put me on hold again , So I called her back she say she is busy doing a commercial account and she doesn't got time for me . I asked her to speak with her manager she say manager will call me back in 15 min . Is been over 2 hours I still haven't receive a call . DONT GO HERE PEOPLE STAY AWAY THERE IS BETTER BROKERS IN THE MARKET . Muy mal servicio Muy mal trato honestamente , he sido cliente por un año ya partir de este mes mejor firmaré contrato para cerrarlo es lo que pasa cuando uno acude a estas empresas mal establecidas Qué lástima .

I have been doing business with Palm Valley since I bought my condo 2 1/2 yrs. Recently I received…read morea "Thank you email" for renewing with them. Then a few days later I received information from my Mortgage company that the rate increased 50%. You can imagin it was a surprise, not mentioned in the thank you email. So I called the office wanting to speack with the person that sent the email. Keep in mind, this agency has not contacted me personally since I signed up with them. Anyway, the person was nopt available therefore I asked for a return call. I am here 5 days later, NO CALL. I can't take the risk with an insurance agent that does not return calls, what if I had a claim? They would probably not call then either. Bottom line, I am changing agents and low and behold at a better rate with the same Carrier Mercury. My opinion is, the management of this group doesn't care about my business. I recommend someone else, anybody else.

This company help me find great coverage for my business, Mayra made it so easy and explained…read moreeverything in detail to found what would work for my business. Thank you Mayra at Palm valley insurance