Unresponsive Does not respond to service calls even after…read moredays Find another company for your fire and burglar alarm needs

Have used residential system with Denalect for many years. Their system is local, dependable and…read morereasonably priced.

We just moved into a new place and wanted to get a home security system just for the peace of mind…read more I did my research and decided to go with Josh after reading many great reviews. He was professional and honest when I asked A LOT of questions to decide which package that we should go with and I really appreciated the fact that he did not try to sell more than what we need. If you ever need your alarm system installed, Josh and his team are 100% recommended :)

Thank you Josh for coming to my house and asked me if I needed an alarm security system since my…read moreneighbor's house was burglarized. I felt it's not safe anywhere these days whether you live in a good or bad area. I agreed on a Sunday and by Friday's evening he sent Bryan out to get the alarm system installed. It took couple hours to get it done but it was worth the wait. I'm not good with remembering things and illiterate when it comes to handling high tech device but Bryan was so patience with me and taught me over and over again to remember how to use it. I'll likely forget soon but he said feel free to call him if I have any questions or concern. I'm very happy with the services I received from Josh and Bryan and deserved a 5 star rating.

Scam! They sell you a gun part for a somewhat decent price, but will then give your item you bought…read moreto a 3rd party shipper. Who will contact you via text message saying you owe them another $180 to ship your gun part. In other words it is a Scam. Norad defense sells the same items, and they charge a total of $10 for tax, and shipping. Westcoasy Security is nothing but a sorry scam!

West Coast Security did an amazing job, and well beyond my expectations. I have pretty high…read morestandards already and do my research on where to do business with, especially in my home where we are often most vulnerable. West Coast Security gave me a very fair bid on the work that was requested, and not only did they not exceed the timetable estimated to get the project done in, they fortified my home with a professional looking system protected by the elements and no exposed wiring. Complete system from camera to hard drive is encased in exterior and interior conduit so system was installed to last a lifetime. Couldn't be happier with the technicians that arrived, the amount of care they demonstrated, and I'd recommend West Coast Security for any sized project for your commercial space or living space.

We have used DEA for the past 20+ years for full home security…read more Drake is responsive to a fault and the back up and reporting system is excellent. I have never had a problem that hasn't been addressed immediately and with concern to ensure I understood the issues and solutions. Ken Sproul

It is very worrisome when your security system does not work or it goes off for seemingly no reason…read moreat all. On several occasions, I have called DEA Security and Drake came and fixed the problem. Drake is competent, understanding and a friendly person to have assisting you with what ever the security system problem might be. On one occasion he even adjusted our sliding glass patio door, making it easier to open. This help had nothing to do with the security system but he took the initiative just to be helpful. It is a relief to know that we have such support from DEA at the other end of a phone.

Do NOT waste your time and money with this company…read more We spent tens of thousands of dollars to have Bravas build out our entire home AV setup during renovation, only to have them: install outdated technology that now needs to be updated (not even three years later); install access points that were poorly thought out, resulting in dead zones within our home; and, worst of all (and as others have noted), provide ZERO customer service. We've been waiting over six weeks to respond to our recent outreach to have them address these issues and update our technology to increase bandwith, but can't get anyone on the phone or to respond to an email. Thankfully, we found a local company that is extremely responsive and actually knows what they are doing. I can't overstate how disappointed we are with Bravas and wished we had worked with a different company before spending so much money. We've learned our lesson; I'm writing this review to spare others.

Worst company on earth. Useless . They will charge you $$$$ with no result . Better to go with some…read morelocal vendor who values your time .

I requested a quote to install three TVs and provided a clear, written scope room by room, with…read morephotos. All communication was in writing only. There was no phone call and no additional scope discussed beyond what was explicitly outlined. The scope also specified the exact equipment to be used: two manufacturer-included mounts and one standard off-the-shelf mount already owned and being used in another room. No custom mounting or fabrication was requested. To be clear, all major electrical work had already been completed by a licensed electrician prior to this visit, including an in-wall media box and power where applicable. The written scope did not include infrastructure planning, signal design, or custom fabrication. The work requested was limited to: Mounting three TVs In-wall cable concealment on two TVs using existing wall paths/media boxes One new in-wall outlet (clearly called out and requested to be included in the quote) No drywall repair, no structural work, no permitting Despite this clearly defined written scope, the estimate was later characterized as covering "custom mounting," "infrastructure planning," and other items that were not part of the work requested and were never discussed. The quote came in at roughly 10× higher than multiple other licensed and insured installers for the same scope. The public response provided appeared to be boilerplate and did not address the specific written scope. It even referenced "[X] years of experience" without a number filled in, which suggested the response was copied without reviewing the details of this project. Before deciding, I verified licensing through the California Contractors State License Board (CSLB) using the business name listed on their website. The CSLB records show the associated contractor licenses as expired, with a status stating the license is "expired and not able to contract at this time." Screenshots are included. For additional context, California limits unlicensed or handyman work to projects of $1,000 or less. Being quoted $5,000 for this scope made the pricing and justification even more difficult to reconcile. Experience and tools matter, but pricing and representations should align with the actual written scope of work and current licensing status. Attention to details matter as well, not clearly understanding the SOW, rushing quotes, and replies. Replying without understanding the issues. I will not being doing business with Basil as trust is important. I recommend getting multiple quotes, keeping scope in writing, and independently verifying license status before proceeding.

Basil and his son Jay came and installed my 75 inch TV. They were prompt, kind... Clean and…read moreproficient. I couldn't have asked for better service, it was exactly as I expected... No wires no muss ,no fuss. I highly recommend this family owned company.

Home Vision Surveillance has been an outstanding company. Ted appeared immediately and provided a…read morehighly competitive proposal for our CCTV camera project. We hired him. He is timely, neat and provides a service level that is all a homeowner can wish for. I priced the high end equipment that he provided and his quote was well under retail (compared to ADT that quoted me over 250% of retail for equipment in their bid for this same project). His work is excellent. Our highest recommendation

Home Vision installed a nine camera surveillance system for my commercial residential property. Ted…read morecoordinated the design, camera placement, and installation. The work was completed professionally and I am extrremely satisfied with the results. I am especially appreciative of Ted's communication, knowledge, attention to detail, and desire to insure satisfaction with the results. He advised and help coordinate the wifi cable install and provided great follow-up such as downloading of phone and computer applications for remote monitoring along with training in their use. Overall, I feel I had personal and professional service from Ted and am extremely satisfied with the results. Great job.

Ben did a great job on our house in Los Altos setting up our entire home connection. It took a…read morelittle longer as we had some planning delays. However, now I cannot get ahold of him which is frustrating as part of the value Ben provides is service. I am locked out of EERO and there is some equipment he has of mine. The number is disconnected and cannot get a response on email. Hope he is okay

Ben started our project then disappeared for almost a year. After many texts and emails he finally…read moreshowed up to finish our security camera project. My husband then unfortunately commissioned him to add more cameras and he did the wiring and now has disappeared again for the past 3months. He called us 6 weeks ago and asked for an advance on completing the project. We said no and now can't get in touch with him. I'd say that Ben is a bit of a con man. Beware!