The care and expertise of every person there. As with all ER situations it takes time but most of…read moreall is the knowledge that is part of this facility. They make you feel calm about what's going on with you.

The ER here in Modesto is just, well...HORRID as in making my wife wait for 5 hours now and…read morecounting for a pain/cramping in her stomach like she's having a baby pain ! Well to be honest they were quick to take her in to be actually seen by the doctor and they did all their tests but they sent back out in the main waiting area while she's still in major pain and needs to run to the restroom every half hour and they couldn't give her a bed like she flipping needs when we got here now over 5 hours ago?! So ya I'm ranting but for her and this kind of disappearing act and not treating her promptly which by the way the main ER waiting room only had 4 people in there and the back had hardly anybody and this was on Sunday morning at 8am to start with and this situation reminds me of how in Bay Area back in the 70's and 80's of how bad it was then but the ER rooms were flooded with all kinds of people waiting unlike here that even 5+ hours later there's only no more than 9 people waiting that are behind us waiting so tell me what in Sam Hill is going on in Modesto and I've been a Kaiser member for over 40 years as my wife and this is just Ludachris !!!!!!! Update this visit is going on 6+ hours now !

Between September 30, 2025 and November 22, 2025 I spent a total of 23 days in hospital with three…read moredifferent admissions. My first admission was for a surgical procedure, my second was for a saddle pulmonary embolism and my third was for an UTI. I have had a number of procedures through the years at numerous hospitals, and I have to say that Sutter Memorial Modesto was one of the better experiences I've had with any of them. The staff was extremely professional and very compassionate. My time was spent divided between stays in the surgical unit 5th floor North Tower, ICU and telemetry. My surgeon was awesome (Dr. Corin). All of the hospitalists that I encountered were very professional and compassionate and the nursing staff was very competent and caring. Both the physical therapy personnel and the respiratory therapy personnel were very kind and patient with me during my recovery from the pulmonary embolism and pneumonia. The only thing that kept me from giving Sutter Memorial Modesto, a five star rating is the food. Maybe I was just there too long, but I realized quickly that the rotation of offerings to the patients was very limited as I began seeing the same dishes again and again and many of them were not very good. But it just made me want to get well quicker and go home, so maybe that is part of your plan! Thank you all for being a part in saving my life! Richard Williams

I was recently admitted to Sutter Memorial after an ER visit for a broken leg. Surgery was required…read moreto properly set the bone. I want to begin by saying that the medical teams who treated my injury were exceptional--ER staff, the surgeon, anesthesiologist, surgical team, and floor nurses all provided excellent care and bedside manner. Unfortunately, the case management and administrative follow‑up were the opposite: disorganized, dismissive, and lacking compassion. After the case manager's third visit, I requested reassignment because of repeated issues. During her first visit--less than a day after surgery and my first PT session--she abruptly announced she was ordering equipment. I had already discussed choosing a wheelchair with PT (insurance covers only one item), but when I tried to explain this, she cut me off and repeated, "Insurance will only cover one." When I attempted to tell her about the steps at my home and the need for a ramp, she again interrupted and said, "Insurance won't cover that, you're on your own," offering no resources or guidance. Later, while I was on the phone trying to locate a ramp myself, she stood in my room sighing and rolling her eyes. She then told me I had been discharged--even though my nurse had just started an IV for low vitamin levels, I still had two doses left, the equipment she ordered hadn't arrived, and I still had no safe way to enter my home. When she asked if I had walked yet, I reminded her I was non‑weight‑bearing for at least two months. She then asked if I had Medicare, which I do not--another sign she hadn't reviewed my chart. I told her directly that her approach felt rude, rushed, and unsafe, and asked for a different case manager. Hours later, I learned the pharmacy couldn't fill my medication because it required prior authorization. When I called the operator asking for a patient advocate, I was transferred to a non‑working extension. After calling back and explaining the urgency, I was sent to the second case manager. She cut me off immediately, said she had "just received the information," and submitted the authorization but refused to follow up to ensure it went through. When I mentioned that home health also lacked prior authorization, she admitted it hadn't been done yet. She did not address my concerns about the first case manager and abruptly ended the call. In the days since, I have repeatedly tried to reach a patient advocate. Neither the hospital operator nor the main Sutter line could provide a working number. When the operator attempted to transfer me to her manager, the call went to voicemail and disconnected mid‑message. The medical teams make Sutter look excellent, but case management and administrative systems make patients feel abandoned. These failures matter--especially when patients are in pain, scared, and relying on the hospital to ensure safe discharge planning. When healthcare systems make it this difficult to advocate for ourselves, it discourages people from seeking care at all. Sutter needs to do better. Kaiser, in my experience, is far ahead in efficiency and patient support. As one example, I was told it would take five months to see an endocrinologist for a serious genetic condition--whereas with Kaiser, specialist appointments took only a few days.

I have the BEST primary care doctor! Dr. Mitchell and her staff (Vikki and Meghan) are awesome!…read moreThey really care about me as their patient. I feel truly respected and cared for. Kaiser at 3800 Dale Road has a new system of registration/ checking in on the first floor. It was new to me today. It seemed relatively easy. However, I noticed a few people slip through the cracks on this new way. I tried to help at least one patient, so he wasn't lost. I have had other Kaiser doctors and situations in the past that were frustrating. However, I am very happy with my primary care team now!

I have switched doctors and the difference is night and day. I suppose it's a matter of finding the…read moreright doctor which is unfortunate, all doctors should be caring, thoughtful, and intentional about the care they provide their patients.

I have been going to this clinic for years; and they have always been nice. They have little snacks…read moreand water. They also give little free supplies.

The Quality of care is Excellant. The nurses and Dr are friendly, making me feel comfortable. I…read morelook forward to my yearly comprehensive medical review. Thank you ladies.

Do not bring your child to this place if Dr.Love is here and his nurse. No sympathy and I didn't…read moreknow they can decline to see you. I guess it helps the nurse checks you in and makes the assessment, she's also the one that will determine what happens next like she did with my son's care. Of course the doctor is going to agree with the nurse because he's only listening to her side. As a doctor and nurse you would think they have sympathy, feelings and care but they don't. As a Sutter patient for 15 years and coming from Sacramento, we will let all our family and friends know not to ever come here again. I wish I knew the nurses name as well but my next call will be patient advocate.

Short wait time. Great Staff interaction. Doctor was very thorough and cared about my issues.read more

My mom's surgery was a success!!!!! Thank you to everyone at Kaiser Modesto you all did great!! I…read morehave to keep it The staff was great and displayed great patient care in addition to great customer service throughout the whole day!!

The medical staff was really nice,except the older tall Caucasian male guy sitting at the front…read moredesk. This was my first visit to this location. All of the ladies were very nice. The emergency waiting room needed to be clean. It was a mess!!!! I couldn't belive it. The doctor that treated my brother was very patient and understanding.

Went there to seek help because our primary was busy.. so…read moreglad we went .. staff was awesome and the care and treatment was excellent.. very caring and the Dr explained everything to us.

Great staff and we were able to get a same day appointment, the provider was nice and the staff…read moreshows that they care for their patients.

Doctors Medical Center has an incredible staff, especially in the labor and delivery and surgery…read moredepartments. They truly go above and beyond to care for their patients. A special shoutout to all the nurses for being so compassionate, supportive, and honest throughout the experience.

DO NOT BRING YOUR LOVED ONES HERE!!!…read more Currently have a loved one in the ICU. The nurses are very rude and do not care for the wellbeing of the patient. They allow anyone to visit even when family has asked for no visitors, the nurses say things like "you don't have the right to prohibit visitors" to the family, which is an insane thing to say to someone who is in an ICU!! Every nurse gives different information on the patient. Horrible hospital, horrible service, horrible care.

My son and I just walked into the urgent care and immediately we were denied to be seen because it…read morewas for 30 3 PM and the doctors clearly sitting there eating hot Cheetos and they were just sitting there gossiping instead of wanting to treat a patient and as we walk out, my son has such a bad coffee started to throw up and I don't recommend this place for anybody who is seeking urgent care because they only care about getting off on time instead of caring for patients!!!

This place is AMAZING! I've unfortunately been seen several times and never spent more than 30 to…read more45 minutes. Today I was done in 20 minutes. Very professional and caring providers and staff. Clean and beautiful office. Ample parking and top notch care. Thank you for helping our community

One of the most important decisions you make is selecting a doctor. If you have medical insurance,…read moreyou are fortunate enough to have a number of physicians to choose from. Unfortunately, it may not be an easy decision. Some people are lucky and find a physician by recommendation from a friend, family member or coworker. Others luck out when they simply select a physician from a list of names. I fall into the second category. My previous physician retired so I needed to find a new general practitioner. I selected Dr. Lam as he had actually worked at the same office as my physician. Dr. Lam has changed practice locations several times and is now located at GMMSA in Modesto. He is a very caring and compassionate doctor. I never feel rushed during my check ups or visits. Dr. Lam takes the time to listen to concerns and answers questions without making a patient feel hurried. I appreciate his thoroughness and knowledge. I feel confident knowing that my health and well-being are being looked after and taken with good care.

Update My Mom has now passed away due to heart and we can…read morethank this office for refusing her care. This is not over.