I normally don't write reviews but I feel this is extremely necessary…read more I recently went in for a scheduled c section at Modesto L&D on July 10. Firstly, the nurses are so sweet, so attentive, and made me feel so welcomed. I'm saying this from someone who did unfortunately have a traumatic c section experience (not the doctors fault, just circumstances). Although all the nurses were amazing I would like to recognize two amazing nurses who really made me feel seen and advocated for me, Nurse Jackie and Nurse Tabitha ( I hope that's how I spell their names). I will definitely always remember them and we're definitely the highlight of my experience. I'd hopefully like to nominate them for a daisy award. I'd also like to give a shout out to how clean the facility felt even the bathrooms.. I didn't have that same experience with my last delivery at another location .The food was decent, I wasn't really hungry during my visit but according to my vistors who did try the food they said it was pretty good. Overall I rate my experience 10/10. Thank you Kaiser Modesto L&D for turning this traumatic birth experience into something that ended up being amazing.

I going to start by saying Wow!…read more Kaiser is slipping very fast to unpredictable unprofessional and demeaning hostile customer service. I have gone to member services reported it as well as the administration office to where I have yet to receive a call from lead admi istrative services. So as it goes, it starts at the top. I was prideful going to Kaiser because they were cultural diverse. When you go to pick up medication you have been taking for 30 to 41 years. I believe you know what prescriptions you have and how often you pick up, what special meds do not work etc. Then now they tell you you are not only incorrect, but you input and ordered it wrong. But it was on automatic re order.. for that exact told you slapping the papers doen on counter and saying it sais right here. Hmmmm. Well, guess what they were incorrect and the notes were also in the file, then they say they dont look at the file. So when they ask you if you have any new allergies, they dont check for old allergies? Pathetic gaslighting at your health expense, time, and abusing you as if you made the mistake in front of 50 people waiting in line. Further mire the prescription was placed over a week prior and you called Kaiser to notify them of t by sir mistake. But they abuse you and waste your time as well as stress because they not allow natsassistic unprofessional no manners and people they berate you. I thought this was part of Healthcare? Several of their employees need to be in therapy and not in customer service or Healthcare. Pathetic for the past couple years in general, and I do not think the good people working hard need to be working even harder after coworkers blatantly are abusing patients in front of their coworkers and other patients. Further when you ask specifically for Edwin, the Oharmacy manager a few times now he does not even come to see what is going on. Guess why? They do not care about service of patients. They care about bottom line $$$$​​​​​​

loved the fast care and quality they give all the staff are welcoming and some are whatever .read more

I was recently admitted to Sutter Memorial after an ER visit for a broken leg. Surgery was required…read moreto properly set the bone. I want to begin by saying that the medical teams who treated my injury were exceptional--ER staff, the surgeon, anesthesiologist, surgical team, and floor nurses all provided excellent care and bedside manner. Unfortunately, the case management and administrative follow‑up were the opposite: disorganized, dismissive, and lacking compassion. After the case manager's third visit, I requested reassignment because of repeated issues. During her first visit--less than a day after surgery and my first PT session--she abruptly announced she was ordering equipment. I had already discussed choosing a wheelchair with PT (insurance covers only one item), but when I tried to explain this, she cut me off and repeated, "Insurance will only cover one." When I attempted to tell her about the steps at my home and the need for a ramp, she again interrupted and said, "Insurance won't cover that, you're on your own," offering no resources or guidance. Later, while I was on the phone trying to locate a ramp myself, she stood in my room sighing and rolling her eyes. She then told me I had been discharged--even though my nurse had just started an IV for low vitamin levels, I still had two doses left, the equipment she ordered hadn't arrived, and I still had no safe way to enter my home. When she asked if I had walked yet, I reminded her I was non‑weight‑bearing for at least two months. She then asked if I had Medicare, which I do not--another sign she hadn't reviewed my chart. I told her directly that her approach felt rude, rushed, and unsafe, and asked for a different case manager. Hours later, I learned the pharmacy couldn't fill my medication because it required prior authorization. When I called the operator asking for a patient advocate, I was transferred to a non‑working extension. After calling back and explaining the urgency, I was sent to the second case manager. She cut me off immediately, said she had "just received the information," and submitted the authorization but refused to follow up to ensure it went through. When I mentioned that home health also lacked prior authorization, she admitted it hadn't been done yet. She did not address my concerns about the first case manager and abruptly ended the call. In the days since, I have repeatedly tried to reach a patient advocate. Neither the hospital operator nor the main Sutter line could provide a working number. When the operator attempted to transfer me to her manager, the call went to voicemail and disconnected mid‑message. The medical teams make Sutter look excellent, but case management and administrative systems make patients feel abandoned. These failures matter--especially when patients are in pain, scared, and relying on the hospital to ensure safe discharge planning. When healthcare systems make it this difficult to advocate for ourselves, it discourages people from seeking care at all. Sutter needs to do better. Kaiser, in my experience, is far ahead in efficiency and patient support. As one example, I was told it would take five months to see an endocrinologist for a serious genetic condition--whereas with Kaiser, specialist appointments took only a few days.

I have the BEST primary care doctor! Dr. Mitchell and her staff (Vikki and Meghan) are awesome!…read moreThey really care about me as their patient. I feel truly respected and cared for. Kaiser at 3800 Dale Road has a new system of registration/ checking in on the first floor. It was new to me today. It seemed relatively easy. However, I noticed a few people slip through the cracks on this new way. I tried to help at least one patient, so he wasn't lost. I have had other Kaiser doctors and situations in the past that were frustrating. However, I am very happy with my primary care team now!

The pharmacy is always really busy! The staff is very nice, during the holidays my toddler was the…read morepatient at 1AM. We had to wait for 1.5 hours for a script , not to mention they took a break. He was in for a peanut allergy and needed an EPI PEN. The quality of care definitely could have been better . Wait times are crazy Long

I have been going to this clinic for years; and they have always been nice. They have little snacks…read moreand water. They also give little free supplies.

The Quality of care is Excellant. The nurses and Dr are friendly, making me feel comfortable. I…read morelook forward to my yearly comprehensive medical review. Thank you ladies.

Do not bring your child to this place if Dr.Love is here and his nurse. No sympathy and I didn't…read moreknow they can decline to see you. I guess it helps the nurse checks you in and makes the assessment, she's also the one that will determine what happens next like she did with my son's care. Of course the doctor is going to agree with the nurse because he's only listening to her side. As a doctor and nurse you would think they have sympathy, feelings and care but they don't. As a Sutter patient for 15 years and coming from Sacramento, we will let all our family and friends know not to ever come here again. I wish I knew the nurses name as well but my next call will be patient advocate.

Short wait time. Great Staff interaction. Doctor was very thorough and cared about my issues.read more

My mom's surgery was a success!!!!! Thank you to everyone at Kaiser Modesto you all did great!! I…read morehave to keep it The staff was great and displayed great patient care in addition to great customer service throughout the whole day!!

The medical staff was really nice,except the older tall Caucasian male guy sitting at the front…read moredesk. This was my first visit to this location. All of the ladies were very nice. The emergency waiting room needed to be clean. It was a mess!!!! I couldn't belive it. The doctor that treated my brother was very patient and understanding.

Went there to seek help because our primary was busy.. so…read moreglad we went .. staff was awesome and the care and treatment was excellent.. very caring and the Dr explained everything to us.

Great staff and we were able to get a same day appointment, the provider was nice and the staff…read moreshows that they care for their patients.

From my pre-op appointment to the day of surgery, every single staff member I interacted with at…read moreDoctor's Hospital was exceptional. Everyone was kind, informative, patient, and genuinely caring. I had never been to this hospital so I wasn't sure what to expect but they took the time to answer my questions, explained everything clearly, and made me feel very comfortable every step of the way. Having surgery is stressful, but the entire team made the experience as smooth and positive as possible. I am so grateful for the excellent care I received and truly appreciate the compassion and professionalism shown by everyone involved. Wonderful hospital and an outstanding staff. Thank you for taking such great care of me!

I recently called this hospital after receiving a message that my brother had passed away. I was…read moreterrified and just trying to find out if he was safe. I understand that there are privacy laws and that staff may not be able to share patient information. My complaint is not about that. It is about how I was treated during one of the most frightening moments of my life. The employee repeatedly asked me questions, left me waiting, and communicated in a way that felt cold and dismissive. When I questioned why I was being asked so many questions if she couldn't provide any information, she ended the conversation by saying, "I hope you have fun trying to figure this out." That comment was completely unprofessional, insensitive, and lacking any compassion. Healthcare workers interact with people who are often experiencing fear, grief, and crisis. Regardless of hospital policy, patients' families deserve to be treated with basic kindness and respect. I hope this feedback is taken seriously and that staff receive additional training on communicating with people in distress.

My son and I just walked into the urgent care and immediately we were denied to be seen because it…read morewas for 30 3 PM and the doctors clearly sitting there eating hot Cheetos and they were just sitting there gossiping instead of wanting to treat a patient and as we walk out, my son has such a bad coffee started to throw up and I don't recommend this place for anybody who is seeking urgent care because they only care about getting off on time instead of caring for patients!!!

This place is AMAZING! I've unfortunately been seen several times and never spent more than 30 to…read more45 minutes. Today I was done in 20 minutes. Very professional and caring providers and staff. Clean and beautiful office. Ample parking and top notch care. Thank you for helping our community

One of the most important decisions you make is selecting a doctor. If you have medical insurance,…read moreyou are fortunate enough to have a number of physicians to choose from. Unfortunately, it may not be an easy decision. Some people are lucky and find a physician by recommendation from a friend, family member or coworker. Others luck out when they simply select a physician from a list of names. I fall into the second category. My previous physician retired so I needed to find a new general practitioner. I selected Dr. Lam as he had actually worked at the same office as my physician. Dr. Lam has changed practice locations several times and is now located at GMMSA in Modesto. He is a very caring and compassionate doctor. I never feel rushed during my check ups or visits. Dr. Lam takes the time to listen to concerns and answers questions without making a patient feel hurried. I appreciate his thoroughness and knowledge. I feel confident knowing that my health and well-being are being looked after and taken with good care.

Update My Mom has now passed away due to heart and we can…read morethank this office for refusing her care. This is not over.