Zero stars would be too many. Remember when Safeway was a reasonably nice place to get groceries for your family? You will quickly forget that when you enter this joint. You will be treated like a criminal from the moment the entry gates close behind you, until the exit gates do the same. In between, there will be maybe one person checking people out due to chronic understaffing, so god help you if you are buying a bottle of wine and can't go through the self checkout. For some products you will have to have an employee open a locked cabinet and they will then bring your stuff to a checker. Don't worry- it will take forever for someone to show up while you waste you time in the aisle getting more and more frustrated. When they talk about "doom loops", retail is where it is really at. With a shopping experience this miserable, of course I want to buy more online- even though I don't really want to buy groceries online at all. This store is the worst. read more

I am reviewing this Alameda Safeway store because apparently that is where my delivered groceries originate. I have used Safeway delivery service for about 4-1/2 years now and have loved the convenient service. But in the last 6 months or so I have noticed a real decline in service. Just in the last two weeks two of my orders were delivered to the wrong address. I called Safeway customer service and they told me that Safeway Alameda would call me with redelivery information. That never happened. I guess they are super busy there. Both times I just ended up requesting a full refund (which, btw, can take up to two weeks and may necessitate calls to the customer service line to make sure Alameda Safeway processed the credit in the first place. Sigh. I am a retired senior who recently stopped driving, so I will continue to use grocery delivery service, but have decided to order from Sprouts Market using Instacart from now on and only use Safeway delivery occasionally for paper products. Sure Instacart charges really add up, but at least you know you will get the right products and reliable snd timely deliveries. read more

I love this Safeway. It's always clean and well stocked. I really like the deli here. Unfortunately the line can be long and slow during lunch hours. read more

Stopped here to pick up some groceries and fruits while I was at Alameda. It's one of the biggest Safeway store. Very spacious and well arranged. Sunday morning and it was packed. I think I was the only one wearing a mask that day other than the employees. Their customer service is really good. Staffs greets you whenever they pass by and help you out with any questions. Had some hard time figuring out some of the aisles and the gentleman who was arranging the items guided me to the correct aisle. Plenty of checkout counters. But I used the self checkout option. Fast and convenient. Hassle free. It's part of a big complex, plenty of parking, but tough to find one close by! read more

Safeway - Grocery Near Me - Alameda, California

THESE PEOPLE LIE! Once more, we gotta call out people who do not abide by their signage. This BS is discriminatory against people who work late. We were turned away at 11:50 pm when they are clearly posting 1:00 AM closing. NEGATIVE STARS! read more

Safeway - LYING HOURS - Grocery Near Me - Alameda, California

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Mr.Josh in the Meat and Seafood Department is the man! Every time I go and get poké from him, he always makes sure the quality is right. If he's closing up, he'll make time for your order, and is very patient. Help like that make this Safeway my go-to grocery store on the island. read more

If you close at midnight then you should close at midnight. I'VW been coming here for years and all of a sudden they started closing thier doors at 11:50. I only had 1 thing to get and they wouldn't let me in. I don't know if this is a new thing or if the security guard is BS-ing me. If he is then they should fire him for making up rules read more

They are occassionally out of tumeric root so we were far from this store calling around. We called them last night and twice they answered, a man than a woman who said they'll go check. Frustratingly left on hold and they never come back. The Grocery Outlet nearby, twice now, had honest people who actually went to check and handled our query as humans should. Expect little from this Alameda Safeway. read more

This review is for the helpful staff who assisted me in finding a Hello Kitty gift for my coworker's birthday. I was already running late to work and needed to make a stop at Safeway. I had heard that Safeway sold Hello Kitty alcoholic beverages. The Safeway looked standard- bright and clean as usual and there were workers organizing and restocking fruit, vegetables etc. I had asked one of them to help me find what I was looking for and he walked me to the wine aisle, tried looking a bit, and eventually grabbed the beverage expert in the back. I forgot his name but he was able to help me locate several Hello Kitty choices- white & red wines and a special limited edition rosé in a box. (Obvs got that one!) I really appreciated the staff taking the time to locate what I needed and I was able to get in and get out of there promptly. read more

Nice, bigger sized Safeway located near College of Alameda and Webster Tunnel. The service here is trying. I figure because it's a busy store, the employees have a challenging time providing service with a smile. I saw that they had only two main registers open with long lines of customers waiting to check out. I opted for the self checkout, which was convenient! read more

The newest location in the Island City of Alameda - smaller than South Shore's counterpart, and bigger than the one in Harbor Bay/Bay Farm Island - I must say this location feels better than the two! I've always stopped by this location, due to its proximity to my bank (1st USCU) & the nearby Target to get some run done! A spacious parking lot, in addition to a lot of stores & eateries nearby. It's not as overwhelming as the South Shore location, although, it is smaller in size. They have your typical groceries and a Starbucks inside - in addition to a plethora of knick knacks and regular items you'd find at your local Safeway. What stands out about this location, is it's still in a new-ish condition & it's much easier to navigate through its interior floor plan, and somewhat organized - making it easier for shoppers & those on-the-go to pick up what they need, and get their grocery run done! I also find quite a variety in their clearance items towards the back, and their Frozen Food case (also towards the back) - that I always find myself buying additional items I really don't need - to see that prices are well below their usual ones for products such as Dairy-Free Organic Ice Cream & other frozen entrees! Such comforting to see this consistency at this location - I find myself finding the real cheap thrill of clearanced food items here than the other two Safeway locations in Alameda! Despite it being the farthest location from where I reside, I simply cannot NOT stop by this Safeway - since it's so close to the other regular errands I do in this side of the Island City! Highly recommended to do your Safeway runs here whenever you find yourself in Alameda! Easy access from Downtown Oakland and 880 via Webster/Posey Tube, ample parking, and lots of the need vs. want grocery items and more - you've been warned! read more

I come here every week Friday for the deals they has. Special if u have families this will help alot way for sum people. Stay safe god bless for hard time read more

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Came on 20/31/2019 - Halloween to get a pot roast on sale. Needed assistance in locating it. A lone Meat Dept dude (Ivan)was sitting on a cart behind the counter in his cell. I asked if he could assist. He gave me some confused look and then acted like he didn't understand my English. Huh? I was born in New Hampshire and graduated from three universities - WTF would be the problem, Ivan? Ok, I get it - I interrupted your FB or IG time but REALLY?? Your AZZ is on the union clock!! I just told him that I would go to the other Safeway on the island cuz I'm hungry and I wanna get home before munchkins start invading my property begging for cavities but Ivan, if you're listening, your chances of getting a retirement check from the meat/butcher union is looking pretty dismal dude! read more

Safeway - Was looking for pot roast on sale but the lazy azz meat Dept employee was too trifilent to get off his cell to assist me in locating it! - Grocery Near Me - Alameda, California

The least friendly, welcoming Safeway that I had been at not one smile, hello, would you like a bag, have a nice day or good bye thanks for coming in. Terrible store personnel! read more

I normally don't come to this location but had to get some flowers for my aunt who is in the hospital. Nobody was in the floral department so I went to the lovely lady at the self-checkout. I missed her name. She called her manager over to help. Devin, who I later learned, was on his lunch break and took time out to bundle a few flower bouquets for me. Even though he said it was not his forté, he was very skilled and knew what to do with the wrapping paper and ribbon. He acted in the utmost kindness and generosity. I was speechless with the amount of time and care he spent on putting them together. Safeway flowers are the best but Devin is even better. This store is privileged to have him! read more

Safeway - Grocery Near Me - Alameda, California

I love this Safeways the manager and her team really go out their way to help you find things. They have a hot bar where you can grab lunch, sandwiches, sushi, chicken and cold salads. This is my grocery story and it's always nice and clean. Which I appreciate. The only issue is they have a huge theft problem. I have been in there 2 times when they had people stealing and I feel as if it made my shopping experience horrible. read more

On August 17th I placed an order for delivery of four flavored coffees. On August 18th they sent an email before I was awake saying they had substituted. I had specifically marked on the order do not substitute. I called customer service and she said she would put in a request to cancel the order and issue a refund. The refund would take five to seven business days. On the 6th the day I called to see the status of the refund and was told I needed to call back on the 8th day if I did not have it. I called back on the 8th day because it was not refunded and I was told they would expedite it and it would take 5 to 7 business days. They also said they would send me an email with that info. I never received an email so I called back on the 4th day after and was told they decided that I would have to take the coffee back to the store for a refund because I had marked to substitute the closest available to what I ordered. I ordered four flavored coffees they substituted with four plain coffees which is really not close and I specifically said do not substitute. She told me yes I did which is basically calling me a liar. I told her I needed to talk to a supervisor and she tried to not have to do that. I insisted, yes I was becoming a Karen, and ended up talking to Jen. She told me she understood and would take care of it. She would send me an email she would have the delivery manager call me and it would be expedited and I would have it in 5 to 7 business days. I am a 70-year-old handicapped woman who does not go to stores which I explained to them. As of today I have no email no phone call no refund. The customer service department of Safeway is without a doubt the worst customer service department I've ever had to deal with and they lie repeatedly. Highly recommend that you never ever ever use their delivery service because they will screw you. My sister ordered a head of lettuce with her order one time and they substituted cabbage said it was close. read more

I am mildly disappointed with this Safeway. The workers are great but I feel as though the customers are forgetting covid is still around. Please follow safety protocols. Please don't have a conversation with others right by the check out lines. Im still practicing my 3 feet away from you. I don't know you and I don't know the other person you're talking to. I am still trying to keep myself safe from covid and don't want your saliva around me. If you must talk move to the side. Please be considerate of others. Thank you Safeway. While I was bagging my groceries a worker came and offered to do it. I thanked him and told him I don't know if I'm a carrier and do not want to risk giving it to him. I'm not sure what the protocols are but I would appreciate hand sanitizer by the door. read more

This Safeway like most American grocery stores would be best off removing most of their proceed food products as they're pretty bad for you and don't even taste good. The produce sections of Safeways is usually it's saving grace but this one is wretched, and the strip mall it's located in is bleak! It's always shocking what food people are buying especially for kids here. Luckily it's the Bay Area so there are nicer grocery stores but it's a shame since produce is so good elsewhere and this entire shopping area could have been a beautiful Main Street with bike paths and parks. Sadly they turned it into a strip mall read more

5 stars based on my experience with the staff alone. Mark is fantastic, so personable and warm. Our cashier was adorable, I loved her Betty Boop mask. And please try the Ruffles All Dressed chips- you won't regret it! The woman that helped procure our whiskey was also amazing, super funny and knowledgeable (apologies, I did not get their names!). I don't usually write reviews based on staff interaction alone, but I just had such a pleasant time I wanted to about them out. Thanks again guys! read more

It's big and clean. (That's what she said). Wow, that joke is so 2005, but I took it there. But honestly, grocery stores where I come from are GHETTO, small, cramped and dirty. This Safeway on the other hand is somewhat spacious, clean, pretty empty and had ample amount of parking. It also happens to be located near an In-N-Out, making it all the more better. It's a Safeway, so nothing cray. Good prices, extremely friendly employees and some good bargains. Bonus: you can earn points while shopping that can be applied to the Safeway gas station next door, cutting the cost per gallon. Saweeet. I'm all about saving Benjamins, or in this case, the Georges. Not the sexiest grocery store*, but it gets the job done. * What is a sexy grocery store, you ask? The Whole Foods, Berkeley Bowl type joints that are all dolled up and offer up the goods you can't normally get. read more

The wise king Solomon said: "What has been is what will be, and what has been done is what will be done, and there is nothing new under the sun. Tupac said: "All around the world same song". And when it comes to this new Alameda Safeway, both those brothas were right. The lay out of the store is pretty much identical to any other Safeway. The product is no different from anything else. On the plus side the check stands moved faster than normal which was refreshing, but that could be just because it's opening day. Another positive is that this store is extremely close to my residence. I do however foresee there being issues finding parking once all the other stores in the shopping center open up for business. Reminds me of Levi's stadium, they built it and forgot to add adequate parking. My experience wasn't bad and it wasn't good. There truly is "nothing new under the sun" and all around the world, it's just the same ol song. read more

Safeway - Fresh seafood display - Grocery Near Me - Alameda, California

When this Safeway opened, I was extremely happy to have it so close to where I live instead of having to trek out to South Shore Center to pick up groceries or go to Lucky's which was often out of what I wanted or didn't have it at all. This location is new, clean, and well organized. I also appreciate that though Oakland Chinatown is right through the tunnel, I can often pick up what I need right from this store. It's slightly pricier but given I can go there at night without worrying about my surroundings as in Chinatown at night, I'd gladly pay a little extra if I need to. I would have to agree with other Yelpers that this store needs to up the number of cashiers. When they first opened, they had most of their registers opened giving a false sense that it would always be that quick. I haven't had an experience where it was extremely slow to the point where I wanted to put back my items but it almost got there two or three times. The parking is plentiful and it's close walking distance to Michaels, Chipotle, Habit Burger, and Panda Express, and has a Starbucks inside. read more

In the 7 mins I was in the store... a homeless man " borrowed" a roll of charmin, and another lady stole a hot sauce.. all while the security guard chatted w/ the cashier who had her feet propped up and her cash wrap closed.. while the line at the ONLY cashier who was actually working , line grew.. read more

Safeway - Grocery Near Me - Alameda, California

I absolutely love this new Safeway! I haven't seen any remodeled safeways. Everything is lovely and different. The refrigerated section has new doors where you don't have to hold them open and they don't fog up!!! They also made it so that the is more glass than border for a clean look and you can clearly see all the products. The butcher section is different too, the windows in the front open up so the butcher can have easy access to what choice you have. The layout is wonderful and there is a large variety of vegetables and fruit. I'm in looooove. It's a shame I don't not live in or near alameda because I would frequent this place more. On top of that, staff is very friendly! read more

Safeway - Grocery Near Me - Alameda, California

I'm giving this Safeway 5 stars due to the stellar customer service I received today. Aside from the store always being clean, and everything always being on point, I had the opportunity to have a sandwich made by the most courteous, respectful, and attention to detail person I've ever encountered at the Deli. His name, CALVIN. Calvin took the time, and created the most amazing looking sandwich in the world. His iContact customer service clear communication and downright respectfulness is second to none. It's encounters like these that continue to bring me back to this particular Safeway. Five stars Calvin, you deserve a raise! read more

The area around this Safeway is growing like wildfire. New houses and stores are constantly opening. I imagine living next to this shopping center would be a perfect combination of convenience and peace for many. The store I usually go to late night. So my experience may be very different than the majority of people who visit here. I like shopping late night. Produce is getting restocked and I can run through the store without having to dodge people. I really don't hang around grocery stores longer than I have to. If you just want to go in for coffee they even have reserved parking up close just for coffee goers. I don't like to waste daylight hours doing something like grocery shopping... so you might want to try a late night run yourself. They are open 24 hours and needless to say its a safe neighborhood. Police are bored here. read more

Pickup-up service is fantastic! They have plenty of numbered drive up spaces, a dedicated phone number to call when you arrive. I don't think the phone rings more than twice, and a super friendly and articulate person answers, goes over anything from your order that was out of stock, and brings everything out promptly. It restores my faith in shopping at Safeway at all. We have an CIVID at-risk person at home, so try do not go inside stores. So drive up has been a true saving grace. This location is worth a little extra drive from where we live, but it works out great because the Target nearby has great curbside-pickup also. They respect your time and money and actually appreciate your business. They put thank you stickers with extra comments and ways to reach them on the receipt. They are making sure they meet your expectations in a way that exceeded mine. read more

Safeway - They care enough about your business to attach a secondary "contact us about your order" slip of paper, with a Thank you Sticker. - Grocery Near Me - Alameda, California

I wanted a flower arrangement and multiple employees just walked passed me. I even asked for help and they told me they would call someone. It's been 30 mins. Lol I mean it's ok to say there is no one available to help me I could of just left. Thanks Safeway read more

Safeway - No one to be found. - Grocery Near Me - Alameda, California

RUDE express checker guy who only bagged 3 of our (lightest) items and left the remaining 10 there for us even though we brought our own shopping bag. Wow. Maybe if he wasn't wearing his bulky motorcycle jacket that weighed more than him, he could at least bagged our groceries. Southshore Safeway is better than this location. read more

Customer service at deli section need improvement. Store staffing, produce section, meat/seafood section are nice. I went to the store around 4pm. There are a few slice of pepper turkey at the counter. I asked if she have more on the back. The staff responded to me that's is not on sale. What? Pepper turkey is on sale this week. I left the store and place my online order at Southshore location. read more

Find another Safeway... no communication and they don't answer phones horrible safeway sat away go anywhere else...

I want to say this review is for this Safeway only. Today I went in straight to the deli counter to get a sandwich made. I waited patiently in line until it was my turn. I got a young lady who asked me what I wanted and I told her Honey turkey (that I verfied before getting in line that they had it in the display), on a soft roll. Can you please cut the meat fresh. She refused and said the rolled up meat wad fresh. I told her I got sick from that meat before and could she PLEASE cut some fresh Honey turkey. She refused again and insisted that the rolled up meat was fresh. Please take a look at the picture I took of all the uncovered cheese and veggies ready to be placed on yout sandwich and ask yourself is it really that fresh. So after arguing with her for about 5 minutes, she finally said oh there is no meat. I told her yes there is and walked over to the counter and pointed at the meat. She sighed and FINALLY cut the meat. She came back with 2 slices of meat and had thr nerve to place that on my sandwich, I asked her to put more on. To make a long story shorter. She finished my sandwich and I asked her name and she said Ashley. I walked over to customer service to make a complaint. Safeway really needs to train their employees to treat all of their customers the same. I go to this safeway every other day and I watch White people get excellent service and then when it gets to me a Black person I'm told I can't have a sandwich the way I want it. My bags are NEVER put in my cart just moved to the side of the counter after I pay so I the customer can load my groceries that I paid for. Why Safeway am I treated as though my money is not the same as my fellow White patron. read more

Safeway - Why is everything not covered. I will never trust the rolled up meat. I got sick before eating it, and you can see why. - Grocery Near Me - Alameda, California

If I could give this place 0 Stars I would. Not even 2 minutes ago I was just in Safeway looking at some steaks hoping to buy some for my family and I for dinner tonight. I'm a woman of color. There were at least 4 other people looking at the meat as well who were all white. I had decided not to get one because there's an extremely poor selection and also the prices were a little too high for me. As I was walking out the door within a few feet a white employee stopped me and asked me if I got any meat I told him no. He asked what was in my bag and I opened it up and told him my belongings. He followed the only person of color who is looking at meat but yet didn't follow any of the other customers out even though two of them left right around the same time as I did. Racist are we? So if you're a person of color just be careful. You might be racially profiled. read more

Was reminded of why I don't shop at Safeway anymore. Service is the absolute worst. Long lines and unfriendly employees. Kate the assistant service manager checked me out today. I said hello. She said nothing. Didn't acknowledge me the entire transaction. I said have a great day. She said 'yup'. Last time ever shopping at any Safeway. read more

Well organized Safeway with a Starbucks and olive bar! Clean store with friendly staff..best time to visit is during the day at lunch where u can pick up a sandwich or fresh rolled sushi to go read more

Safeway - Variety of olives! - Grocery Near Me - Alameda, California

Tip: don't try shopping at 10 on a Friday. 14 people in one line in front of me, 3 people, nope 4 people behind me. Crazy. No backup checker? No self checkout? On a Friday night? Manager get your ass in a checkstand read more

Safeway - Grocery Near Me - Alameda, California

I love this store so much! It's almost hard to know where to start! I've come to the conclusion that is has to be the amazing staff. Mercedes, Shirl, Nefissa, Lisa, Syd and so many others at this location are truly special people to love their work and it shows:) Everyone in this store is consistently considerate and sweet and helpful and attentive. It's this perfect combination of staff that give it almost a "neighborhood store" feel, while still offering decent prices and high quality. I have been coming to this Safeway since I arrived in the Bay Area in March of 2018. read more

About a month and half ago ,my wallet was stolen from me here and only one gentleman helped me. I have ASD and so does my daughter so it was a super traumatic event for us. 5 stars for that gentleman who looked through every cart to see of maybe we had dropped it and helped me search outside and helped calm us down...No manager , no checker, no one at customer service was helpful or cared that we were robbed there...no stars for management. Now my Native American friend and her son was profiled and accused of stealing from there today! YOU REALLY NEED SOME SENSITIVITY TRAINING FOR STAFF. To learn how to deal with People of Colour and people with different abilities like Autism Spectrum disorder. Your racism and ableism are showing Alameda Safeway!! Sadly this doesnt surprise me. read more

Never been a huge fan of this Safeway, but now they seem to just close whenever they want regardless of posted hours. I was just turned away over an hour before there posted closing time. This place isn't worth the hassle. read more