I don't usually write reviews, but after this experience I felt like I had to. I went to this Safeway to buy Orajel for pain relief because I've been dealing with a painful cut on my tongue that was healing slowly. The pain had gotten pretty bad. When I got to the shelf, the product was missing except for a sign that said, "Limited shelf stock, please see customer service." I went to the guest service area and waited patiently since nobody was there. After a few minutes, a woman came out of the office and asked, "Did you need something?" I explained that I was looking for Orajel and the sign directed me there. She responded by saying, "Oh no, this area is closed." Confused, I asked if she could still help me. She said no because she had the safe open in the office and told me I'd have to go to customer service, then went back into the office and shut the door. At that point, I was honestly stunned. I asked another employee nearby taking out the trash where customer service was, and he smirked and said, "That right there," pointing to where I was already standing. Normally I wouldn't make a big deal out of something like this, but I was in a lot of pain and felt like I was just getting the runaround. Thankfully, my girlfriend noticed the Orajel was actually locked behind the counter. Then an employee named Willy, who was working one of the registers, called out and asked if I needed help. Willy came over immediately, helped locate the product, logged into customer service himself, and tried to unlock the case.. but then the key actually broke off in the lock. At that point I was thinking, "You can't make this stuff up." Even after that, Willy still went above and beyond. He used a grabber tool to retrieve the product from the locked case, rang us up, and completely turned the situation around. I'm writing this review because Willy gave me some of the best customer service I've had in a long time after one of the most frustrating experiences I've had at a store. Huge shoutout to Willy! He's the only reason I'd come back to this location. read more

Came with my kid late night to get necessities, I was in self-checkout and next when the cashier told me it was closed. We go to the line. We're 4th and the cashier looked new and painfully timid. She was scanning each item and instead of sliding it down to the bagging area was carefully setting each item. I get the idea behind it but it wasn't realistic. I asked another associate if they could call more checkers and he said no. I wish I could remember his name because he said no, I waited 15 minutes only for them to open two lines, Mr. No being one of the people who started checking. You're supposed to take the next person in line and the ppl behind me dispersed like flies. The courtesy is gone these days amongst people, but it was Safeway's job to take the next person in line & not have employees deceive like that. Ms. Timid called for a Service 1(all available checkers to come) a few minutes after I asked. It frustrating to be lied to your face and to wait only for the people behind me to hop in line for two minutes but get checked out before us. read more

This review is only for the bakery department, we have been coming here for years and stopped recently because we found the Pleasant Hill Safeway Bakery was way better than this location. We have tried countless times to get some fresh baked goods during our cheat weekends but after this last weekend I just gave up. They rarely have fresh baked goods and when they do the custard is cracking and hard. Half the time the containers are not even half way full but yet they are charging full price. I hate leaving bad reviews but sheesh put a little more effort in the fresh baked desserts since customers are paying a good amount for some sweets. Here is a photo of their version of a tres leche, if you go to the Pleasant Hill location they fill it to the top so you are always getting your money's worth. read more

Safeway - Grocery Near Me - Concord, California

I think this is one of the worst Safeways I've ever shopped at. The employees are really unprofessional. Often times using really inappropriate language and not even working. I once had to wait 10 minutes for help at self check out because the employees were all giggling about something with each other. I bought a box of crackers and just saw they've been expired for over a month. They also advertised a raffle to occur at a specific time. I showed up early, stayed well beyond the time for the raffle, and they actually didn't do it at all. Meaning they don't even follow the advertisements they put out. When I asked someone from the store why, they just shrugged and said they didn't know. The unprofessional demeanor of everyone working there, frequent out of stock, and overall disorganized just makes for a really bad shopping experience. They also have very few cashiers during peak hours, so there's a long line for the 1 cashier on shift and the self check out. Honestly, I'm about to go further just to shop at another grocery rather than keep up with this. I hope this place closes and gets replaced with something like a grocery outlet, TJs, or Whole Foods. At least the employees are professional there and those stores are cleaned and well organized. read more

The out of stocks are terrible . I never go for huge shopping trips anymore, but even so, I am always looking at 2-4 out of stocks .

I've been shopping online with Safeway since the 90's's. But for the past 2 years or so, the web site is often unusable, currently for the past three days: the search bar often returns no results, or you get that incessantly spinning wheel (the "Circle of Doom"), even across multiple browsers (Chrome, Firefox, Edge). I give up. Hello, Sprout's Farmer's Market. read more

Safeway - Grocery Near Me - Concord, California

I would not come to this safeway if I were you guys. I was wearing cultural clothing and going into safeway and this lady that works in Safeway comes to me and says you cannot park here. I mentioned it's not legal to say that especially when I am going into safeway. read more

This is my local Safeway. My local grocery store. But ever since they started construction across the street it's gotten so bad. The workers all park in the parking lot and take up multiple spaces with their terrible parking. The parking lot is full of trash. The construction workers meander around the lot and just hang out, but their car doors are open and it makes it harder to park. I will gladly go to the Safeway on Contra Costa. This has become the "bad" Safeway. Clearly they bring in business because the workers eat here for lunch, but when constructions being done and management doesn't care enough about their local patrons. The ones that will stay when the work across the street is done. Then clearly they don't want neighborhood business. read more

This review is for DARIAN in the FLORAL DEPT. I ordered a flower arrangement for a funeral, and Darian went above and beyond! She made a gorgeous arrangement with a black vase, and it was perfect! I want to say how much I appreciate the effort she made, and her customer service! I hope she gets recognized by her manager! read more

Hands down the worst Safeway in concord. If it is on sale, they will be out. Hot food? Minimum and old.

Parking at this safeway is pretty bad. Customer service at the self check out area is non existent. The app always have glitches that overcharge my shopping card. read more

I usually roll through and pick up things my parents might enjoy on my way to visit them. The staff are ridiculously helpful and any establishment would be pleased to have them. The parking area and customers may be different. Really wide turns, fellas. And put your carts away. read more

Customer service isn't Safeways top priority! Being helped this morning purchasing one item at 6:15am the "courtesy" clerk was far from courteous. No good morning, no how ya doing, no have a good weekend...not a word! Safeway should put that little survey they ask you to fill out "before" and service is conducted, they might get a better perspective from the customer to answer the survey "after the service! read more

This review is regarding the I'll tempered security guard who tried to intimidate me while I was waiting in line during a computer reset around 1am. I was irritated about waiting 15 minutes to get checked out. I made a sarcastic comment about a customer who just walked out without paying for an item and the security guard walked all the way over to me and confronted me. He informed me that he's got 25 years security guard experience, and he works in Oakland and San Francisco. Then says he also fights people at the stores he works at. I believe that this guard was also armed, and did not have to escalate things into a potential confrontation. I'm not an inmate. I'm a customer. Safeway, you need to take into consideration your customer safety and experience. read more

Safeway or anyone from their corp office has not responded to me. This is very disturbing.

I'm writing this review because to avoid you from shopping at this Safeway store. There is a mean worker by the name of Sunney who works at Customer service booth who wears glasses.She never smiles and never greets us. She looks miserable and seems like she doesn't like her job. She should get fired and maybe she should consider a career change. Don't work retail if you aren't going to be nice to customers. read more

So I decided to give this Safeway another try sunney was still there at customer service and bad attitude again looked angry like I was bother her angry look on her face never seen a smile from her, maybe look into another job sunney your not friendly seems like you hate your job people do not shop here it's just horrendous read more

Safeway - Homeless outside Safeway - Grocery Near Me - Concord, California

It's a usual, normal Safeway but check your eggs (and probably other merchandise). When I came in, the dozen eggs were sold out at about 10 dollars per carton, so I had to buy a large carton. Normally I'd check for a broken egg or two but I was in a rush. I finally open the carton to cook breakfast this morning and I have half a carton. More than likely, someone stole some of the eggs because the extra large cartons were priced at about 12-14 dollars. Of course I don't have my receipt anymore and I'm out about 5 dollars worth of eggs which is insane read more

Safeway - Grocery Near Me - Concord, California

The lady with red hair at self checkout would not help me with my one idem. I've been there a couple times before and they helped me right away. I guess they didn't teach her costumer service. read more

Diego was an outstanding associate with excellent customer service and impressive flower wrapping . He went out of his way to ensure my purchase was correct and completed. Thank you safeway for this associate making a difference . Healthy Warm Regards, Jessica H, RN read more

I use to go here all the time for groceries. Then I notice the prices going up on everything. Much higher than any other store. I don't go in there anymore. The prices are a real let down. read more

I was at Safeway Grocery Store at Willow Pass Road and they had an Employee standing at the End of Self Checkout making sure you scan everything and Not Cheat. Now, Not only are you are doing their Job for Free, they make sure their Unpaid Employee (The Customer) is Not Stealing. What a Brilliant Idea! I wish to invite Their CEO to come to my house to clean my Toilet and I would stand there watching him and making sure he does not steal my Toilet Paper. read more

There seems to be a lot of homelessness outside. I was harassed a bit by someone when leaving the location. I found it to be bothersome. I usually come here quite often, I often get my produce and a few other things here, but found this to be an issue. They should amp up security. read more

This Safeway was just fine. I didn't particularly like the location of it or the size of its parking lot which to me was a bit smaller than the other Safeway stores in the area, making the parking lot slightly more full than others. But I never had a bad experience at this location. The goal of my visit was to get their cake slices which I saw on their weekly ad were on sale last week - because I was craving for some. And the products in this store were stocked up well, so I had plenty of cakes (of different flavors too) to choose from which I liked. I got a red velvet and a marble cake. And yes they satisfied my cake craving just fine. So no complaints from me about this Safeway store. Will definitely visit this store again if I happen to be in the area. read more

Safeway - Cake slices on sale. $1 apiece. - Grocery Near Me - Concord, California

They cleanliness and organization of the store are top notch I always find it I'll go maintain a neatly rain for concerns but pleasant shopping experience to start out is intuitive making it effortless to find what I need . Safeway's load to program the liquid by accident savings and rewards I'll look forward to explore the latest deals and discounts we should save more money while purchasing high quality products. Simply restore that has earned my unwavering order it's impressive selection outstanding customer service dedication. I do enjoy shopping at Safeway on a daily basis read more

Safeway - Grocery Near Me - Concord, California

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Personally, I consider eating organic food to be very important so don't usually focus my shopping at Safeway, but this location is close to my house, so I've ended up going here quite a bit. I've seen that they have tons of organic produce, and generally have organic options for the packaged items too. One of the main reasons I frequent this store is for their fresh sushi. Their deli makes sushi daily, and they'll even make something for you on the spot if they don't already have it out. I really appreciate that. read more

This Safeway is decent and has a good selection, but if there is a sale going on for wet cat food, be careful at any Safeway, because I am not always given the sale prices when wet cat food is on sale. If you try to do returns, you don't get all of your money back, you only get most of your money back. In addition, I think the security does their best, but I Think at nighttime, I think only one side of doors should be left unlocked to lesson the chance of theft. read more

We go to this Safeway a lot and usually the customer service is hit or miss. Mostly sales associates are great but today was different. The sales clerk was so hard focused on his conversation with a clerk that was bagging our groceries. The clerk bagging our groceries acknowledged us hence the 3 stars. I don't even know how much I spent on groceries because like I said his conversation was very important than the customer in front of him but yet acknowledge the customer behind us... although there was a lack in customer service, we found everything we needed. read more

We've tried the groceries delivery service 3 different times, each time something was wrong... we've gone to online ordering groceries and picking them up, a bit better, but not by much, seems there's always something not available, or the order is wrong, or some items retrieved are overly ripe, poorly packaged, etc. maybe time for a change... read more

If I could do zero stars, I would I went to the deli. No one was in line I stood in front of the Deli Case to order a sandwich. The girl told me I'll be right with you in a minute walked off went to go do something in the back came back out how can I help you told I want to order a sandwich and she tells me you have to get in line but I looked at the line all of a sudden there was 12 people in line and when I walked up waiting for her there was no one in line. I told her there was no line when I came And the deli is over here over. There is like the sushi area and she goes. Yeah you have to wait in line 1st and I'm like you saw me here and she acknowledges that I was there before all of those people, but she still would not help me not to be racist, but she belongs in the back. She barely even spoke English also. read more

The safeway deli us never ready before 9 am I ask the woman in charge today January 23 2024 what time the chicken wings would be ready and she said 12 noon I said 12 noon and she reply o well maybe at 10;30 am as far as I know business are ready to do business as soon. As they open doors at 12 noon there is a big line sometimes in the deli department I think the should post the time when the deli is open on the add so people don't assume that this is a regular business like any other that when the open means is oooopen por business read more

Safeway - Grocery Near Me - Concord, California

Came in on my lunch break, and got a breakfast burrito, and while waiting in a short line it still felt like it took forever. Then when the lady was making my burrito she grabbed all the ingredients that seemed not cooked, however I figured they'd warm it up in the oven. Well she did which was only 1 minute and the burrito was a little warm. So I took my burrito back to work and had to heat it up longer. When I went to eat the burrito it was bland, way to full of stuff and just wasn't good. I was so hungry I just scarfed it down. Furthermore, two years later I got so sick. My tummy hurt and I didn't eat anything else. My stomach hurt for hours! I wouldn't ever order food from this deli again. I am very surprised they do not up keep the deli department. My stomach still hurts so bad and bathroom is my best friend! Do not eat deli or foods at this Safeway in that department! Plus the lady making sandwich wasn't that friendly and she was serious the whole time. Please smile more often Safeway staff and please make sure you check food temps and Ti you leave stuff out. read more

Elijah went above and beyond when there was problems with my Instacart pick up order. Thanks again!

Last week I ordered a cake for my daughters birthday & it came out so cute! I went in a week before her birthday party & placed the order. The lady who helped me was really helpful. We chose a white cake w/ buttercream frosting & fresh strawberries. I picked out an animal design that went along with her theme. The cake was so good! Everyone at the party loved it. It wasn't super sweet which is what I hate about birthday cake. It was just the right amount. We will definitely be ordering all of our future birthday cakes from here! read more

Safeway - Round cake w/animal design. White cake w/ buttercream frosting & fresh strawberries - Grocery Near Me - Concord, California

This is specific for the deli department. The cheese bread was burnt & I guess the price of half a sandwich went up & is $8.99 now. read more

Safeway - Grocery Near Me - Concord, California

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This rating is for the customer service desk. The young man and woman are extremely rude and inconsiderate. They don't take you seriously if you report a problem and if you ask for help. They basically disregard you and talk down to you. It honestly feels like customer service is run by careless teenagers. We all know Safeway is more expensive than most grocery stores. I've always thought the reason why that is, was because the customer service would be better, like at least I would talk to someone who would care. But I was wrong. Customer service is full of sarcastic, mean, careless people, who act like they have such high authority. I wouldn't mind paying extra for some thoughtfulness, but you don't get that at all. You're better off shopping at FoodMaxx because at least their prices are cheaper. read more

After 6 years in Philadelphia I was really looking forward to getting back to California for the produce. First place I go is Safeway and I was REALLY disappointed. Aside from being so expensive, the produce looks like it fell off the truck and had to be picked up off the freeway. And the salad I grabbed from the ready-to-eat section had a fly in it. Did I just go there on a bad day? read more

These stores get dirtier and more expensive with every visit. I'd suggest shopping elsewhere. The empty shelves can't hide how much dirt and grime there is everywhere. Stockers must be slacking. Bare minimum grocery store. Gross. read more

I'm going to call the police every time I shop there so there could be an official police report every time I get followed while door dashing. A police report in which the employees will be named as they will be asked to identify themselves by the police so not wearing a name tag on purpose to avoid accountability. The name, picture, and police report will be sent to to corporate. I made my decision. Also, I'll also be suing which means you'll be subpoena and under law have to turnover any evidence untampered such as video surveillance (which should have your employees hounding me while door dashing). I want you to understand that you being an employee doesn't take away my right to self defense as a customer. I don't care if you work there. If you make feel unsafe. I'm going to do everything that I threatened to do and some! read more

Jose help me today at the deli counter with my order. He was very helpful, giving me some input on what his favorite to work. Big thanks to Jose for his help! This Safeway always has really long lines, in both self check out and regular staffed check outs. Doesn't matter what time i shop. Because I've waited in these lines so many times, I just cannot give them five stars. read more