The audacity of the pharmacy employees to be as absolutely rude as they could possibly be is…read moreinsane. It feels like they go out of their way to make sure their customers know their customers are inconveniencing them. One pharmacy tech, whose first name starts with a J, not long ago, spent forever ranting about how much he hates his life and how he would off himself if it wasn't for his cat. No lie. Tonight was just the last straw for me as I waited at the drive through for 15 minutes before even being helped at all other than one time when they said "we'll be with you in a few minutes". The pharmacy staff is appalling and just one more example of why Rite Aid will eventually go completely out of business. You know who's great? AMAZON PHARMACY. I'm completely done with them.

This pharmacy generally sucks. The staff ranges from kind and polite to snotty and irritable, and…read morethey're consistently understaffed. They're not afraid to tell you how understaffed they are, I've been told it's a miracle my prescription could be filled same day at all. If they'd staff their pharmacy correctly they might actually be decent, but I have lost hope that this location will turn around and I'm trying to take my business elsewhere.

This was my first time picking up prescriptions at Ostroms and I have to say I was VERY impressed…read more My prescriptions were ready almost right away and I was able to give all of my insurance information through a simple text. The environment was very relaxing and there was almost no line inside (though I believe there were a few cars in the drive-thru). The lovely pharmacy assistant that helped check me out was very nice and helped set up my prescriptions to auto-renew. Heaven knows I'm horrible at remembering to call in my refills until it's too late so hopefully this helps future me! Mind you, I have been to SEVERAL pharmacies in the area--usually grocery stores (several Safeways, Fred Meyer, QFC, Costco, Walgreens--you name it) and average spending at LEAST a half hour in line in a severely understaffed pharmacy with a single stressed out pharmacist juggling multiple tasks. I got none of these stressy vibes at Ostroms. The shop was super cute too and I will definitely find something here next time I need to purchase a gift. The only thing that sucked was getting in and out of the parking lot during rush hour-ish time. That was a nightmare but not Ostroms fault by any means! Looking forward to my next pick-up and exploring the store even more.

Great local pharmacy, and gift shop. Staff is always friendly, patient, and helpful. We are so glad…read moreto be done with the chain pharmacies that treat their customers like chattel.

This Bartell's has come a long way since my last review then. Towards the end before it was bought…read moreout, the pharmacy customer service was horrible. However, it has gotten so much better since then. When the staff knows you, it makes you stop so much quicker. Most of the time I get my meds on time without any issues. Sometimes doctor follow up is a concern. Pretty happy with the way it is now.

Poor service, rude techs! I went in today to pick up prescriptions and stood there unacknowledged…read morefor quite a while before they even acknowledged me and went to get my prescriptions. They were then rude about it instead of acknowledging their mistake in not telling me why they would not fill one of them. It was not my fault but rather that they just didn't fill it or didn't contact the doctor as they should've. Still not sure because I'm trying to get in touch with my doctor. I've been getting prescriptions filled here for many years and have seen how things have gone downhill since Rite Aid took over. Now we are losing the second drugstore we have had in our neighborhood in the last few years. The other was a Rite Aid. Clearly this company does not know how to conduct business if all of their stores are failing! I can see why the store has gone downhill. Half the time your prescriptions are not filled on time or if you try to give them extra time so they are not rushing to get it done, when you go in a couple days later, they have not bothered to fill it and you are left standing around the store for 20 minutes waiting... which is exactly what you tried to prevent by calling your prescription in several days in advance and telling them it was not a rush. Apparently if I don't say it's a rush you will not fill it at all? They also no longer allow you to pay ahead using the app or refill the prescriptions on the app meaning everyone is using the same pen and pad to sign on because apparently Covid has taught us nothing? They have no wipes and no hand sanitizer and make no effort to clean it so it's a pretty disgusting set up. I'm thoroughly unimpressed and hope a new pharmacy will go into that space because it's not working for us to continue losing pharmacies while the population is continuing to grow.

Always top quality service. I've been a customer of this location and other Rite Aid stores since…read morethey acquired Pay-N-Save via the acquisition of Thrifty Payless in the 90s. Rite Aid has never made an error with my prescriptions, never overcharged me, or flogged me off. It's heartbreaking to see so many jobs lost and the glut of vacant stores. All due as a result of corporate failures. I was shocked when Rite Aid moved to acquire Bartells. They were in no position to burden themselves with more debt and responsibilities. Rite Aid acquired Thrifty Payless after Thrifty tried to borrow their way out of trouble. Rite Aid knew better than to repeat that mistake. They literally witnessed and took advantage of Thrifty foolishly burdening the struggling company with more debt buying out virtually bankrupt Thrifty Payless/Pay-N-Save. It is impossible to borrow you way out of debt without a viable plan. Expanding the footprint of struggle stores only results in rapid collapse. I don't know how the acquisition of Bartells went through. Two struggling pharmacy chains - drowing in debt, with suppliers cutting them off, are supposed to magically merge into a debt free company? Nope. A 10 yo peeking at their books would have said this is insanity. Especially given the state and demands of their aging stores and seriously burdensome payroll demands exacerbated by pandemic induced record inflation. Add to this consumers shifting to free delivery of copay free meds via insurance company subsidiary pharmacies, cheaper meds with free delivery via Walmart, Amazon, and others, and the general shift away from brick and mortar. Without significant investment in home delivery, Rite Aid could never climb out of their debt hole. The financials and operations at CVS are unknown to me. What I do know is, If they do not have the infrastructure to provide free home delivery at competitive prices, I do not see their standalone drugs store surviving. Consumer loyalty has given way to convenient and cheapest. Which to most under 40 is Amazon, and to a lesser degree Walmart. Tragically, Amazon can afford to undercut everyone. Regulators need to break Amazon up. They're destroying local economies. I'll save that for later.. afterall this is a review of now defunct Rite Aid. Haha

I came here with client to pick up her medication otherwise I would have never stopped here to…read morepurchase anything. Very dirty, lots of empty shelves and not friendly employees. I do not recommend this location. The customer service is very poor. The front end cashiers do not speak or engage with you. The pharmacy team is a little better - they speak, greet and thank. They did have cool displays today I'll share because I had not seen them anywhere. Yeah a positive! Lol

Always something good. Go for the fresh vegetables and…read morefruit..........................................!!!!!!!!!!!!!

This shopper should be fired. He was late, then put the food on the ground…read more Reviewed my order from QFC on Bothell-Everett Hwy, has terrible customer service and lacks people working. Told him, he had given me someone else order and I told him this is not my order. He said, I have to pickup my son, he left telling me to keep the food. Problem I had with him, he doesn't speak or understand English. I reported him to Instacart Customer service.

I approached the pharmacy window 1 minute before their scheduled lunch and they saw me coming . I…read morewaved my arms and said I'd like to pick up my prescription. They continued to shut down the awnings indicating that the pharmacy was closed ........ TOTALLY RUDE AND DISGUSTING !!! I'm all done with this RiteAid. No wonder the company is going broke. They deserve to go broke to be sure. I'll never set foot in this low life operation again.

Literally nothing on the shelves! The store is 70% vacant. They have nothing you want in stock. I…read moredon't understand why they are even in business.

I called to check if they have my medicine in stock so I can transfer my prescription to them. They…read moreput me on hold for 1 hour and 15 minutes and hung up.

Pharmacist, Laura, blamed me for my medication not being in stock by telling me that it "must have…read morebeen too early to fill and my insurance wouldn't pay for it" so they didn't order it. I'm out of medication and it is absolutely not early and my insurance pays for it every 4 weeks, which we are now at. They just didn't order it and then crap on the customer then they are called out. DONE WITH THIS PLACE. Not to mention the insane wait times.

Good selection. Good quality. Good prices. I hate self checkout but there's always someone around…read moreto help. Their "buy five items with the same color tag," all spread throughout the store, and get $1 off each item is a lot like an Easter egg hunt. A little maddening but I only buy things that I can use and I rack up a lot of steps. Not a bad thing for an 81 year old to do. Probably not for busy people. Digital coupons are a pain but you just have to ask for the cheaper price at checkout.

The pharmacy staff are amazing. Patient, knowledgeable, and friendly. Amazing experiences.read more