There's always a line at least 3+ customers deep at this pharmacy, I'm currently 6th in line and…read moreit's about 3:30pm on a Wednesday. Yesterday I came in a 6pm and was 7th in line. Perhaps the RiteAid closure is over burdening this pharmacy. I'm moving forward I'm transferring all prescriptions to Amazon

Lisa at the pharmacy counter was rude and unprofessional, and honestly it was shocking to encounter…read morethis attitude as a customer. The rest of the staff here has always been great, but this really needs to be addressed: basic professionalism shouldn't be too much to ask.

Store closing, almost nothing here. Came for aloe for a sunburn and didn't even have that. It's…read morejust the dregs. Sign saying last day will be July 20, 2025

I filled a prescription here for the first time, and the 2 stars are for that process. Transferring…read morethe prescription online, getting notified it was ready, and picking up the prescription was painless, and only one person was in line in front of me. The store in general honestly surprises me it's still open - I would say overall, 50% of the shelves were totally empty. If I was going for a retail item, I'd have no confidence it was even in the store at all. No wonder Rite Aid has been closed in so many states! I tried one of their self checkout stations to buy something else, and the station froze mid transaction. The employee said that happens all the time, but a minute later, the station had finished my transaction (without applying the $4 credit I had for opening a rewards account). The employee just said it would be there for later and made no offer to refund the accidental charge from their broken machine. Not impressed.

I was helped by a woman employee I believe is named Rena…read more She helped me locate an item on the sales floor and did the sale. There seemed to be something wrong with the computer system but she stayed calm, friendly, and helpful with me and other Customers. I think she does a great job!

I came in to pick up a Roadie delivery, and the experience this morning was extremely…read moreunprofessional. When I asked how to proceed with the order, the employee on duty responded in a very rude and dismissive way instead of helping. I was just trying to complete the delivery, but the interaction felt hostile and unnecessary. I've reported the experience to Roadie as well so they're aware. I hope management provides better training, because this location clearly needs improvement in customer service. Based on this experience, I won't be picking up or shopping here again.

This CVS is a small and humble location but the staff are what make this location the best. John is…read moreso warm and friendly when you come into the store. Michelle and Kim at the pharmacy were quick to acknowledge me when I had a random question. Special mention to James who has been super friendly from start to finish. Best of all, when a personal belonging went missing, he was quick to keep the item safe until I got back to the store. I trust James very much and I believe you can too.

I had a question about my medication. When I call I cannot get a human being and the maze just…read moreloops you around to different questions. Horrible experience!

as a provider calling a script in for a patient that is traveling to California this has been by…read morefar the worst CBS I have ever dealt with the pharmacist. Asher was not checking the messages and mine was called in almost 3 hours earlier. Finally while I was calling in the script for the second time and he kept telling me talk slower talk slower talk slower my patient was trying to let me know. Oh it's taken care of. They finally listen to the messages which was three hours later I wouldn't even give this Pharmacy a one star rating but that's what you have to give. It won't allow a zero star rating, but I'll keep it as clean as I can. This CVS sucks.. Cynthia Stock FNP from Missouri

Love the pharmacy people, love everyone here, esp John n Maryann, love them so much. Thank u for…read moretaking such good care of me!

This is a smaller and older CVS, with a tiny and very difficult parking lot. Almost every time I…read morepull into the lot I hit the curb trying to avoid cars going the other way. But that's on me. :) I like the intimacy of this CVS. I know most of the employees and they are always so helpful. No matter how busy it is, they will drop everything to help you. Although their prices can be higher than other stores for some things (get your batteries at Home Depot instead), they are constantly sending coupons though the mail and email and they save serious money!! I've saved $30 on one trip before!! Go ahead and make fun of their receipts, but I love the coupons. They are tailored for what I buy (usually) and save me lots of $$. They're always open when I need them and they have a pharmacy that usually has enough staff to keep people from waiting in line too long. So many things to love about this CVS that they can be forgiven for the right parking.

This is not the first time his happened but 3rd regarding a print job for SAME DAY ORDER. Put order…read morein and says will be done by certain time, it's not. I even have a 3 hour late window and still fails. I literally tried calling before going down. No one picks up phone except Pharmacy who can only apologize and transfer me back. After 12 minutes and multiple calls (see photo), still unsuccessful. Go into the store and ask when will it be done. Staff member said "I don't know" and I adk can you give me general idea... same response then pause. Wait for it... "Oh for sure tomorrow..." Um that's NOT same day then. I think I have been more than patient and understanding but my business is lost. I had over $500 in gift cards to buy but I'd rather purchase them somewhere else.

I have this CVS in bridgepointe Pk, San Mateo for over 10 Years. They change their manager there…read morevery often. Up to the last one, he is totally rude, non professional, talk fast and does not care of customer's need. He gave me a brand of eye drop which is difficult for me to use, I request for other brands. He keep told me that is the only available at the time. He gave me number bottle of eye drops base on number of At the end, I will short of medicine. I asked my insurer, he said other pharmacist will no do it that way. I move my pharmacy store to other place.

Be prepared to be treated subhuman and lower your overall expectations or you'll leave frustrated…read moreand disappointed. I made an appointment 3 weeks ago for another COVID vaccination and for some reason they were unprepared when I arrived. No greeting just someone yelling from inside the pharmacy something close to what sounded like my name, then "What are you here for?". I was told to "Take a seat" twice although they weren't near ready. Another person came over and started slamming boxes of bandaids on the counter and I realized I didn't want her near me with a needle so I left. Filty place with huge piles of trash on the floors. Cardboard boxes filled with trash, bags of garbage piled up, dirty counters, staff with nasty attitudes who don't have it in them to speak respectfully.

It's a busy pharmacy but much better than the other chain pharmacy in San Carlos that starts with…read morea W. On my late visit there I needed antibiotics and I had to catch a train that afternoon. The pharmacist was happy to bump up my prescription and I was in and out in 20 minutes. Friendly too. :)

Let me get the straight, you switched to touchscreen's in a pharmacy, so all day long people who…read moreare sick with viruses and diseases come to the CVS pharmacy and touch the screen all day long? I come in at 4 PM and you're gonna make me use the same screen that probably over 100 sick people have touched? You put up these stupid screens just to save the minimum wage clerk from typing in two things, my name and my date of birth? Are you people crazy? You spent all this money on this senseless pointless thing when you just need to ask me for my name and my date of birth and what I'm picking up? You'd rather me touch a disease screen? What moron at what meeting came up with this idea? I guess I'll be getting my prescriptions from Walgreens from now on.

I want to personally thank the crew at CVS pharmacy for the support and help they have provided me…read morethe last few days. I understand they must follow rules and regulations but they found a way to help me in my time of need. THANK YOU! They have gone beyond my expectations when they could have just said NO Thank u for your professional attitude and willingness to help. This is way I always come to my CVS store when I need help! Thanks

After waiting in line for hours to get monthly prescriptions filled. I mean, no one will answer…read morephones and I can't figure out how to get online to work. I can't wait for someone to figure out online pharmacy so this place goes out of business. Here is a suggestion for now: Mark Cuban Online Pharmacy. Start getting prescriptions here instead of wasting your Sat morning in lines at CVS!