I'm a little surprised by the 2 star review of this place. I'd probably rate it a solid 3.5 stars…read more The staff here are super friendly and nice. It's a typical CVS with typical CVS stuff. What more do you want? The down side is dealing with the hobos and panhandlers from time to time. But your in Santa Cruz. What more do you expect? And the carpeting is kinda gross. Ok, moving down to 3 stars.

Stopped in to pick-up a prescription and some personal care items today. My pharmacy wait was less…read morethan 5 minutes (the line was short!), and I was able to find exactly what I needed. I only waited in the check-out line for a few minutes too, where Ebony helped ring up my items, and even added coupon discounts from my pharmacy receipt I hadn't even realized I could use! Between that and my monthly rewards credit, I paid less than $2 for my purchase. Ebony was friendly and efficient - I'll look forward to seeing her next time I visit. She made my shopping experience a breeze! 10/10 on customer service

This place has been a standard in the Santa Cruz area for a long time. I know they have delivery…read morebut have not used that service. They also have a numerous and various hospital and medical related supplies. They definitely know what they're doing. They're very customer oriented and knowledgeable. I have been going to see specifically Mary for sometime now. She specializes in women's health care etc. Super knowledgeable and supportive. I just love her and wouldn't go to anyone else.

The simple fact is that if you get your prescriptions from Horsnyder then you will miss doses…read moreconstantly and live in inconvenience despite your every effort. They will not give you more than a 30 day supply of painkillers, even though Frank's Pharmacy has no problem doing 3 months. (When asked about this they will lie and say they can't do more because Gabapentin is a controlled substance.) Note that they will give exactly 30 days of pills and not allow you to pick them up on day 29. This is extra inconvenient because they are closed Sundays!! I am in pain every month because of the ridiculous policy. They void prescriptions after 1 year without warning, even if you still have refills. Last month I made sure everything was in order with my prescription; that it was current and that it would auto-refill. But they managed to screw me anyway and when I went in on day 30 (because they don't allow wiggle room,) they had cancelled the script because it had been in their system a year. No phone call, no warning of any kind until I found out I would once again have to go without my pain meds. This is one thing for medications like painkillers, where I am in agony without them but no worse. I simply do not feel safe bringing a prescription I cannot miss a dose of to this pharmacy: they screw things up simply too often to be trusted with something health critical - which is a terrible thing to say about a pharmacy! I wish with all my heart we had some other good local pharmacy to go to. I'm not sure what I'm going to do instead, but I do know I have lived in pain for too many days thank to the failings of Horsnyder Pharmacy!

Worst pharmacy I've known in Santa Cruz. Worse than CVS when they took over Longs…read more Crowded lines... 20 minute wait. Delayed deleted and refused prescriptions. Not insurance problems or payment issues. Just pharmacy organizational issues. I'm moving to a smaller operation. Even if I have to drive

Pharmacy- I have never been treated so rudely by a pharmacist assistant in my life. Apparently…read moreTom's Pharmacy was acquired by Walgreens pharmacy, I called asking for help transferring a prescription to the and this man was so horrible I decided to try Safeway instead. I will be calling the store and asking for a manager to complain. Not OK.

A good enough pharmacy that I haven't bothered looking for an alternative…read more Pros: Bike racks! Pleasant employees Cons: Annoying announcements over the loud speaker Plenty of locked shelves that require an employee Unpleasant to exit the parking lot onto mission street.

Cvs Pharmacy violated California state law by denying me my diabetes medication when it was in…read morestock and had a valid prescription because of a computer glitch. They left me in a medical emergency. They would not help me out and they violated California law and I will be filing a complaint with the California Pharmacy board. Their district manager was useless. This has been going on for 10 days. This is the front street office.

Fairly rude three out of four visits. Better than CVS, although not by much…read more At least they text when orders are ready.

Love this pharmacy. It feels like home, They are always friendly and efficient, with concern and…read moreattention to each person's needs.

I generally am satisfied , especially with those at the desk. However, if you get into any trouble…read moreand need a higher up, customer service is horrible and it takes many phone calls or is impossible to get the damage undone. They blame the doctor!!! I'm sorry, even I can see that CVS made the mistake, same prescription and they fill it differently. Rules may change but, if so, they should explain it, but not blame the customers and doctor and argue about it. Do they have a responsible higher up, a "manager". Yes, but he told me he would follow up to tell my doctor what was needed and never contacted him. News alert! my doctor is busier than you are and has people's lives in his hands. Yes, you have peoples lives in your hands also, but you don't act like it. I am talking about a specific incident but it continues to happen too frequently. Same story, lack of communication and blaming the doctor! If they talk to the doctor they probably blame the patient. I also notice that getting questions answered when you have questions about how to take a medication or side effects sometimes is good sometimes not. Why should I trust it then? The greatest thing is the location and hours.

Your App is not accurate on refill dates. I trusted a date to pick up my prescription that has said…read moreall along it would be refilled tomorrow, talked to the pharmacist and they said No, not filled until the next day. As soon as I got off the phone the App updated to the next day.

The Scotts Valley Walgreens pharmacy seems to be in a nose dive. Ridiculously long lines at the…read morepharmacy window. A woman I met had been sitting and waiting for an hour for a Covid test... and she'd even made an appointment and already checked in. There were about 6 staff members working behind the counter, so I can't imagine why lines and waits are so long. Is our town that addled in prescriptions that even one of our many local pharmacies is lumbering under the weight of demand? Are we really that unhealthy? Or is Walgreens really that unprepared?

They are not busy (I wonder why?!) but you can't get help - you can get ignored. I did try,…read moreI ended up going across the street to CvS. I keep trying this store and it's always the same. Customer service - please don't respond with your bla bla bla - just improve your store.

Toms Pharmacy has been apart of the Santa Cruz community for many decades & has been, in my…read moreexperience, the best pharmacy, the best staff, the most compassionate & knowledgeable people work there including Tom. They have gone above and beyond the services provided at CVS/Walgreens/RiteAid & they develop an excellent report(e) with their customers. I felt it was important to post this because for the 2nd month in a Row, the Staff did numerous things out of kindness, compassion & built a gtest long term relationship that made receiving a particular Rx possible. I'm grateful

Toms pharmacy is the best in town. They are local and also the most professional pharmacy around…read more They go above and beyond to take care of your prescription needs even when the doctor hasn't followed through in a timely manner they will get hold of them and fill your prescription. They are friendly and just all around nice folks to deal with in a place where you're sometimes dealing with a lot. Thumbs up Tom!

I LOVE this Rite Aid because even though they always seem understaffed, they go out of their way to…read morehelp their customers. Everyone is great there, but this Shout Out goes out to Heather, the manager (I hope I have her name right). So i went into the store today to buy the large bottle of Listerine, and I grabbed 2 of them when I saw a sign saying "2 for $8". Well when I got up to the checkout, the nice customer service lady told me they were actually 10.99 a bottle, and the sign must have been wrong. So the manager and I walked back to the aisle, and she saw that the price sticker sign was in the wrong spot, BUT she gave both bottles to me for $8 anyway, even though I didn't ask her to. Now THAT is great customer service!

This is by far the worst pharmacy I have ever been to. They get my prescription wrong literally…read moreevery freaking time. Then they ask me if I come back in an hour as if there are not better things to do with my day. Never coming here again.

Thanks Viviana great customers service, relating to and taking effort time to make guests feel…read morewelcome. Thanks to the Pharmacy Dept for their patience. I know they're busy, but they are patient with me even though I have disabilities and severe memory issues. Thank you to Katailee also, helping me at Pharmacy. I kept forgetting to bring what I needed and ended up in line over 3 times over two days, and she helped me get what I needed despite my memory issues.

This Walgreens location needs serious improvement. Outside, it reeks of urine from the homeless…read morethat loiter in the area. Inside, it's just as frustrating. The photo area is always unmanned-- I end up standing there for several minutes before having to track someone down. Customer service is hit or miss, and the checkout lanes remain crowded together with little regard for spacing. My most recent experience was especially frustrating. I stopped in quickly on my way to an event to purchase deodorant, only to find that the barcode wouldn't scan. A passing employee confirmed there was no price in the system at all. After already waiting in line several minutes, this was the final straw-- I left without making a purchase. For such a common item not to even appear in inventory shows a lack of organization and attention to detail. This store gives the impression of being poorly managed and not customer-focused.