The Scotts Valley Walgreens pharmacy seems to be in a nose dive. Ridiculously long lines at the…read morepharmacy window. A woman I met had been sitting and waiting for an hour for a Covid test... and she'd even made an appointment and already checked in. There were about 6 staff members working behind the counter, so I can't imagine why lines and waits are so long. Is our town that addled in prescriptions that even one of our many local pharmacies is lumbering under the weight of demand? Are we really that unhealthy? Or is Walgreens really that unprepared?

They are not busy (I wonder why?!) but you can't get help - you can get ignored. I did try,…read moreI ended up going across the street to CvS. I keep trying this store and it's always the same. Customer service - please don't respond with your bla bla bla - just improve your store.

CVS Pharmacy. 257 Mt Herman SV. I believe most people don't understand (or don't care) what goes…read moreinto filling med prescriptions. The personnel deal with several different insurance companies, venders, suppliers, manufacturers, very frustrated customers, occasional short staffing, seasonal virus's, and doctor's offices. Like any other business, serving the public is consistently challenging. Imagine if you had to contact each agency/office/doctor yourself. My experience with this location has been nothing short of great. Sure, occasional long lines due to some sonic movement when several folks show up at the same time. Or someone very upset with their insurance company for not responding and does not what to do next. BE PATIENCE AND KIND TO OTHERS

Today was the final time I will be going to this location. The idiocy of the self checkout system…read moreis absurd. The cashiers stand around waiting to help people who can't figure out the system is a ridiculous concept. The lines back up while the customer is front of the line fumbles through the process. What is with the lack of customer service? i don't get the rationale. No cashier station was open to take care of those who were waiting. Self service is the only option? Stupid.

On my way home from a retreat and needed some salonpas patches. The store was well stocked, with…read morefriendly associates. I was able to find what I came for and a few other items. There was some products I wanted but with prices going up, I had to get the essentials. Their pharmacy was open, and their restrooms are located in the front of the store to the right.

New Check in at pharmacy more impersonal than ever the person was a fish also not willing to offer…read morehelp The pad doesn't sense your touch and the now attendant is non responsive to you Makes no attempt to make contact with you as one of there customers Went to management to voice displeasure she said call 800 # Let's make the whole experience non personal

I am going to give it 3 stars just because it's clean and pleasant to be in. But honestly this…read moreplace needs to close, we don't want to keep it open for Starbucks sake. I am pretty sure there are 2-3 other coffee shops nearby. The shelves are empty and the choices are super limited. I keep trying to support it, but I have not been able to find what i need (went about 5 times) I can't believe i am saying it, but KMart was better. That tells you. I will keep trying though, i like the parking lot and the quietness of the half empty store :) Oh, and the people are nice, when they have to tell you they are out of this and that, they do it with grace

How the hell is this place still opened? Their "employees" are horrible. . I understand that stores…read moremay need to lock up certain items for security reasons, but if that is the policy, customers should be able to receive timely and respectful assistance when they need access to those products. Unfortunately, my experience was the complete opposite. I was met with dismissive and disrespectful attitudes from multiple employees who seemed unable or unwilling to help locate the key needed to unlock the item. Rather than providing basic customer service, the interaction felt unnecessarily difficult and simply RUDE. The employees I interacted with included a woman with long, curly black hair and several male employees who were unable to resolve the issue. A simple request for assistance turned into a very negative customer experience. I hope management addresses this because customers should not be made to feel like an inconvenience for needing help accessing items the store has chosen to keep locked. Zero stars

I would've said that this place was OK. It went here yesterday to get some thing and the Employee…read morewalk right past me and really said hello that's it but I will recommend this place for the pharmacy because they always seem to have what I need in a timely fast and where some of the other places, of course are out of stock of that or what not, but this is the place to go section because there isn't very much they seem to have a lot of things but not the prescriptions

Is this Felton, CA store closing? There is never much on the shelves. They spread items across…read moreempty shelves so that they don't look so empty, but they still do. I walked in today, could not find a thing I was looking for, so had to walk right back out. Sad. A few years ago it used to be fully stock and a busy vibrant store. Unfortunately, that is no longer the case.

I feel I should update my review because I was in a lot of pain when I wrote the original (though I…read moremaintain that I was in pain on account of Horsnyder's policies.) First, they get a star for being the only locally owned pharmacy near me. There's simply no way I'm going to target or walgreeens, so Horsnyder's is where I'm at, like it or not. I'll give another star because the pharmacist personally intervened in my case and helped make sure I would be able to get my doses on time. I still think this special treatment shouldn't be necessary and recognize it's not the same service others are getting. The thing that really makes me mad is the way they invalidate prescriptions after 1 year with no warning whatsoever. It doesn't matter if your bottle reads "10 of 12 refills remaining," if the prescription is more than a year old they will cancel it and not tell you. When I complained about this, they told me I should track it on my end and simply note when I make my annual doctor visit. I feel a good pharmacy would track that themselves, and warn you that a prescription renewal was imminent so that you don't miss doses. In many ways I feel this is a pharmacy not well set up for sick people. I don't go to the doctor annually; I'm constantly in and out of there. I have 4 prescriptions at Horsnyders that I need to constantly babysit to make sure they don't run out or expire. It still feels like I'm having to put in way too much work to be one of their customers. Please, Horsnyders, figure out how to track when these prescriptions are expiring so that your sick patients are not missing doses.

This place has been a standard in the Santa Cruz area for a long time. I know they have delivery…read morebut have not used that service. They also have a numerous and various hospital and medical related supplies. They definitely know what they're doing. They're very customer oriented and knowledgeable. I have been going to see specifically Mary for sometime now. She specializes in women's health care etc. Super knowledgeable and supportive. I just love her and wouldn't go to anyone else.

The last year had been a rollercoaster ride of finding a decent pharmacy... until I found Frank's…read more I didn't think it was possible to find a pharmacy where there would be staff who cared about customers and a store that was actually pleasant to walk into.... until I found Frank's. I was introduced to Frank's because of a specific medication that was out of stock at my usually store, and I had to call around for hours to find a pharmacy that carried it. The last store hadn't told me they were out of stock, but instead told me there would be a delay and told me my important Rx was out of stock on the day it was supposed to be ready. By the time I found Frank's, I was anxious and frustrated, so it was a breath of fresh air to be met with a kind and helpful voice on the other end of the call. Frank's Pharmacy also has lots of cute gift items too, so it is a nice place to walk into.

We love Frank's Pharmacy!…read more The store is super cute and convenient. The counter staff are amazing, especially Kelly. The pharmacists, especially Jason are super easy going and helpful. Jason is always cheerful and super efficient. I do have to say there is pharmacist that really spoils the experience at Frank's and her name is Hanna. Hanna is never helpful, and many times is a real pain. Recently I asked her to help me prepare for an upcoming trip and gave her my meds list. The next day I called her back to check how my request was coming along. She told me my insurance was not likely to authorize my vacation order until the last minute. Not wanting to cut it close, I asked her to tell me how much the cost would be so I could just pay out of pocket. She was too busy to help, and if you can believe it, actually said, "Don't call us, we'll call you." And then true to form she never called me back. Without Hanna, Franks would be a solid 5 star Yelp. There is a happy ending to my story thanks to Jason. I called days later and talked to pharmacist Jason. He was happy to help. As always. To sum things up, if you can avoid Hanna, you will have a wonderful experience at Frank's!

These folks are great. They're there when they're supposed to be, they get my Rx right every time,…read morethey're fast, and they're able to answer my questions. They offer vaccines, too. Nice!

Jacquelyn "Jacqui" Hernandez, manager of pharmacy, is a down/right RUDEST person I have come…read moreacross! No wonder she has so many bad reviews! Well, I've reported her to the CA State Licensing Board for her violation! Here's what happened: I was at register to pick up my medication when the cashier said insurance is denied. While she was trying again, I called the insurance company. The cashier kindly wrote down info she needed and provided me a pen to write info down. She asked me to step aside and point to counter and end (two registers), so I did and another women (whose info I exchanged in the parking lot), walked up to the register while I'm at the other side/register listening to prompts from ins recording on phone. All of a sudden, Jacqui Hernandez hollers infront of EVERYONE: "Go down there, or go sit over there!! YOU'RE an RN so you should know about HIPAA!!!" I was shocked! The lady was shocked. I immediately sat down, getting info from insurance company on phone. This Jacqui person (manager) not only was she completely rude, clearly stressed-out, mean..... she absolutely, unequivocally VIOLATED MY HIPAA rights by announcing that I am an RN, while I'm at a pharmacy, picking up my medications, no matter what my meds are! My personal "whoever I am" is private information that identifies me and she completely violated my HIPAA right!!! I will be moving toward disciplinary action. I have made complaint to: customer.support@albertsons.com.... (Letters are always best so please anybody, if you need to complain about mean Jacqui Hernandez, sent an email. Also, the District Manager is Keith Taft. You can also call: (877) Safeway and make a complaint. I did all of the above including filing with the licensing board. I will be completely active with this case and I am not done. She is mean and rude and she should NOT be a manager, unless Safeway is desperate. Maybe that's the case.

Worst pharmacy I've known in Santa Cruz. Worse than CVS when they took over Longs…read more Crowded lines... 20 minute wait. Delayed deleted and refused prescriptions. Not insurance problems or payment issues. Just pharmacy organizational issues. I'm moving to a smaller operation. Even if I have to drive

If I could leave 0 stars I would this pharmacy is that bad! They repeatedly failed to fill my…read moreprescription when I would call hours ahead of time. Do not come here if you have to take important medication because they will run out and refuse to tell you until last minute making you scramble to find a pharmacy that can actually fill it. DO NOT COME HERE! Terrible customer service everyone that works here is extremely rude and seems just very unhappy.