PHARMACY STAFF & customer service is TRASH. The drive through window is always not available due to…read moresome excuse and now the it's broken. This is extremely inconvenient and disappointing when you have a special needs child and a brand new baby. I Just tried to see if they would help me and allow me to pick up my paid prescription in the front of store, but no one will offer assistance. I spoke with Lisa who was not helpful and rude. This store has no compassion for its its customers. I've been going to this pharmacy since bartels closed because it's closer to my house. And every single time picking up a prescription has been an issue. While the staff in the front of the store are very kind and friendly. The pharmacy staff sucks and needs to learn some customer service.

The Rite Aid in Shoreline on Northwest Richmond Beach Road remains a go-to place when looking for…read moremiscellaneous items. Be it something we are unsure of where we will find it, something we know they might carry, or just a nearby place to get something we need. The parking is tight for navigation, though there tends to be open spot(s) depending on when one comes. Inside the store is clean and sections straightforward to shop. Workers have been nice in my experience and we have found some really great/useful items. Growing up, we used the pharmacy for prescriptions, but ended up transferring across the street to QFC due to shorter wait times. However, we have used the Rite Aid pharmacy a few times after the switch when it carries what we need and might be faster than QFC. On occasion, it is also the closest option to the house to carry a given prescription for the medical ailment we did not see coming.

This is the best pharmacy I have ever had. It's conveniently located in the Virginia Mason medical…read morecenter and the lines are usually really short. Generally takes about 5 minutes to get my medication. Today I was in there and the customer in front of me couldn't afford their medication. The employee went into the back, came out and told her the staff would be paying for it. Pretty cool.

Discovering Family Pharmacy has been such a relief from our endless frustrations with Walgreens!…read more"Mo" and his team are so lovely to deal with - always going the extra mile to ensure our prescriptions, however specific, are filled quickly, with timely text notifications to follow. Indeed our Regence representative cited Family as her choice over Walgreens or other chains hands down. We agree! Thank you FP - we're so grateful!

Fred Meyer's was clean and the clerks were nice. We found everything we needed. We recommend…read moreshopping here.

Absolutely terrible. The store uses an automated phone system with an artificial "customer support"…read morethat is unable to direct a call to a human being. Expect a lot of circling back and never getting a question answered. Also, the store is always just not quite clean, the lines are long, and the staff are sparse.

I was texted by them that my script was ready to be picked up. When I got there, the EXTREMELY rude…read morepharm tech told me I had to come back tomorrow. I don't mind if I have to wait, but decency, and kindness go a long way! If my insurance allowed me to go elsewhere, locally, Id move in a second. Customer services here is horrible

I haven't even gotten a prescription filled yet, but been trying to have one filled for 2 days…read more The first day the lady behind the counter was rude and tart right from the get-go. Told me my prescription can't be filled today and to maybe think to call before showing up. Now, I get that people have bad days, and the customers before me were trash so I can at least understand. But today I called, and I'm not sure if it's the same lady, but they answered the phone to immediate hold without saying anything. Then, when I asked if the medication had arrived today I got the same attitude as the day before. I'm just trying to get the help I need. This place is dog-water and I won't go to this pharmacy again. Pure trash. I've worked plenty of customer service in my time, and I know it's possible to keep it together with a customer for a couple minutes -especially when they're being patient, polite, and cooperative- even if the previous customers were horrible. Also, I've never made a review of anything in my life. This will be the first time I've felt strongly enough to do something like this. Doesn't cost anything to be a decent human being. Get it together over there.

Unless you enjoy paying 20x what any other pharmacy would charge for the same medicine and you…read moreenjoy dealing with terrible customer service reps. I would strongly urge you to go elsewhere. For almost two years they were essentially robbing my family blind, charging almost $300 for a 90 day supply of medicine with chicken flavoring in it. Not only did they never actually include the chicken flavoring, they were consistently late getting it done and my dog could die due to a missed dose. I just went to Woodinville Compounding Pharmacy for the exact same medication, same 90 day supply. And boy was I shocked when not only was it ready early, they included the chicken flavoring we paid for, and the medication was only $13!!!!! Don't waste thousands like I did. Please learn from my very expensive mistake and take your business somewhere deserving.

We stopped into Axis to pick up pet meds for a friend. Even though we live right around the corner,…read morewe hardly knew this place existed. It's tucked away near a yoga studio and across from the Cinebarre movie theater. It looks sort of barren on the outside but once you walk inside you realize how far back the building stretches because you can see the entire office in the back. The man at the counter was pretty nice and we picked up the meds with no problem. We looked around while we were there and were surprised to see bath products, gift cards, Pure Encapsulations supplements, and a host of other things you might find at a pharmacy. It's no Pharmaca, but it's good to know that if we were ever in the market for cards, limited supplements, or compounded pet (and human) meds, they are close to home. Yes! They compound pet meds. And they have a sweet display at the front of the store with pictures of pets that people emailed them thanking them for their service. Worth a stop if you need these kinds of items/services.

Looking for snack items at Rite Aid on Ballinger Way Northeast this morning, Friday 18 July 2025, I…read morewas pleased to find a score on protein bars. Parking was filling up as it was nearing noon on a weekday though the store interior was calm. Parts of the shelving areas were empty, merchandise had been consolidated to shelving closer to the front of the store. One bin in particular caught my attention, it held an assortment of protein bars that were nearing their expiration dates (the ones I got were August/September 2025). The price tag communicated they were marked down, with a price of $0.99 each, as the expiration date was close. I grabbed six and made my way to check-out. The cashier was friendly, payment went quickly, and my total was less than $6. I was happy with my experience.

Been going here for years, and while the staff has always been friendly and I've always found what…read moreI need, things are going downhill quick. I don't know if they're planning on closing or just don't care anymore, but the shelves are bare every time I go in. I got to speak to one manager a few weeks back and he said that they only order products once a week and get one delivery. This is a terrible business practice. I'm a manager in another business and am responsible for product ordering, and to keep shelves full you need multiple orders per week. It's just bad business and whoever implemented this new rule needs to be talked to. How are you supposed to have a business with almost no products on the shelves? Either fix the ordering issues or shut up shop and let a business in there who knows how to do things.

I am a physician, and my experience with this pharmacy has been unacceptable…read more Whenever I call, I am unable to reach a human directly and must leave voicemails, waiting for a return call--often at inconvenient times. When attempting to fill my own life-sustaining insulin prescription, the pharmacy failed at multiple levels: they submitted incorrect prescriptions, miscommunicated with my insurance, and sent prior authorization requests to the wrong doctors. When an insulin prescription was denied under my plan, they informed me that the cost would be $1,941.99-- for a single month's supply. (see the photo) Rather than taking responsibility, they deflected blame onto the doctor and the insurance company. While both may share some responsibility, the reality is that I was left without insulin for days. The system is fundamentally broken. The pharmacists appeared to be doing their best, but if they are understaffed or overwhelmed, CVS must address these operational failures to ensure patients receive proper care. I stood in the pharmacy, staring at the medication I needed, but was forced to leave empty-handed. What was I supposed to do--go home and skip meals? Risk severe complications? Die waiting? This isn't an isolated incident. As a Type 1 diabetic, I have endured this same struggle every few years, and after a decade of systemic failures, I will no longer remain silent. The sadness and rage I feel for the non-medical person who is trying to navigate this rigged obstacle course is heart-breaking.

Never again for CVS!!!…read more This is 1 of 2 pharmacies in my area offering this year's Covid vaccine. The website made multiple glitches while I was trying to schedule an appointment. When I finally got the appointment made, my husband received a phone call to inform him that our insurance wouldn't cover the vaccination. The phone rep started off the call by asking him to confirm his birthdate, without explaining who she was or why she was calling. He had to ask her who she was and why she was asking for this data. When informed that the cost would be $245, he cancelled. I decided to call the pharmacy to make sure my vaccination was covered. The phone system had no option to speak directly to a pharmacy tech... only options to review my appointment and to ask for a call back. After multiple response options, I was finally able to confirm the price for my vaccination. Apparently I wasn't covered either, but I wasn't called with this info. I cancelled my appointment online because I couldn't get through to speak with an actual person.

I approached the pharmacy window 1 minute before their scheduled lunch and they saw me coming . I…read morewaved my arms and said I'd like to pick up my prescription. They continued to shut down the awnings indicating that the pharmacy was closed ........ TOTALLY RUDE AND DISGUSTING !!! I'm all done with this RiteAid. No wonder the company is going broke. They deserve to go broke to be sure. I'll never set foot in this low life operation again.

Literally nothing on the shelves! The store is 70% vacant. They have nothing you want in stock. I…read moredon't understand why they are even in business.

I wish they did not hide behind a AI. I cannot reach anyone to even ask a simple question. It is…read morekind of frustrating.

Martha killed it today while filling a prescription. She was able to figure out a coupon to help…read morereduce the price. Can't thank her enough. This Bartell's location - and probably all of their other stores - absolutely blow Walgreens out of the water in every way shape and form when it comes to customer service.