Always relaxed with way fewer lines than other nearby Safeways. The staff is friendly and I always find fun new snacks in the deli area.

I come on September 23-2022 and one Hispanic guy takes my wallet and ran to the exit door, no alarm sounds . Terrible I never come back to this store. read more

Got the rudest experience today with the self check out girl. I went to the floral counter and waited for someone to help me. She came and saw and I was holding a bunch of flowers and so I had asked if someone is at the floral counter that could help me and She answered rudely that OBVIOUSLY NO ONE IS THERE. Like what kind of answer is that? Go find someone to help me then don't give that kind of answer. read more

This store is severely overpriced miss managed by very unprofessional workers they don't abide by their posted hours never know when they're going to close, they change their store hours regularly but that doesn't matter they close it whenever they want to which is fine post it then. Don't say you're open until 11 o'clock and then shut the doors and Lock them 10 minutes till 11:00. Very Unprofessional if you ask me. I would rate this store negative stars if it were possible and I can only hope they shut this store down and put a better one in or get rid of there management or retrain. Do something here because they suck. read more

Safeway is trying again at this location with a refurbished and expanded store. Let's hope it is much better than the old one and more like the Hamilton and Budd Ave stores. Supposed to open this summer sometime. Good Luck to us! read more

Didn't get the name of the pharmacist that helped out but she was very rude. She had shoulder rusty brown-ish length hair. Was in line and it was very clear that she was nice to a certain type of person. When it was my turn, she kept saying she was in a rush to leave, with 30 minutes left before closing. She wasn't helpful and I would not recommend her service to anyone. read more

I really love the location of this store and the cleanliness, Robin is who I remember most all the time. She greets me and other customers and makes sure we are having a great shopping experience. Thank You! read more

Yayayay! New Safeway opened a half mile from my house. I come to this Safeway all the time now!! So clean and organized. I usually walk to the store with my twin babies and the staff is so helpful and friendly. I talked with the manager, I believe his name is Fabian, and he told me all about the new store. I usually am checked out by Kenya. Such a friendly girl. Thank you for you're kindness and keeping extra clean during the pandemic. read more

LOUSY Customer service. The few times I needed assistance, the "gentleman" who assumed to attempt to assist was arrogant and rude. Unimpressed with their customer service. Store is new and clean, so at least they gave that going for a them read more

It says they're open till midnight but I went down there at about 11:30pm, they were not open. It's really frustrating to expect a business to be open because it is posted online that they will be and get there and have them be closed. I wasn't the only one approaching the store to pick up groceries and getting disappointed that the hours of operation are inaccurate. I called and the employee that answered indicated that he was aware that the wrong times were being advertised. Which tells me it is likely that many people before me have notified them about this. Someone has not done their job and changed it. Seems like a simple thing to do. In addition, there wasn't even a sign on the door to say that they closed early or even what their hours of operation were. I looked carefully for one. These are basic things.. read more

I have never been so disappointed in a grocery store. This place has been here before torn down and then rebuild the same store only to probably close down again very soon. Whoever is in charge of ordering things does not keep up with what needs to be ordered and what is old. I never see anyone restocking shelves or checking dates on anything. I can't tell you how many times I bought spoiled food. Not to mention you don't carry low fat meats like hamburger. For example, it's all 80% fat. When I went the other evening, there was absolutely no hamburger. Left at all on a Friday. The week before that when I went in all the milk was spoiled the date. A week and a half. There are always very scary people hanging out, asking for money following you to your car, they have rat boxes out front collect Rodin that they must have a problem with. There are a couple really nice people that work at the store, but it doesn't make up for the lack of healthy food, expired food and lack of basics that should be doubled up on. Who runs out of hamburger? Also, one day when I went, the baskets were almost all gone outside, and it looked like the dump. Papers, receipts gum, wrappers, food containers, all of this everywhere inside where they keep the grocery carts. Nothing is ever cleaned. read more

I enjoy shopping at any one of three Safeway stores on my daily route. There is another one on Hamilton Ave in Campbell, but I mostly go to the one on Stevens Creek, near Lawrence Expressway. This is a very friendly and helpful store staff. I highly recommend it if you are in the area. read more

This store is ridiculous. Have been able to purchase gift cards at the self check out at any Safeway store without issues in the past, but I tried to buy one here, and the lady said it's not allowed... What a joke. All they need to do is give an override, but maybe she was new and had no clue??? As usual, customer service is non existent, but its okay I only come to get what I need and get out. read more

Waited in front of a dozen employees to be told the Weatern Union person was on break.

Definitely the better ratings for this location is given by their own employees because the service here is absolutely awful. the Deli in this Safeway is horrible. the staff in Deli are extremely rude and dismissive...that is if you can even find anyone to help you! I have to wait more than 10 minutes for someone to show up and then they will ignore me and do their own thing...they are clueless about customer service and even wanting to serve the customer. The manager is super hyper just running around and seems to be unaware of how bad the customer service is. take time to drive a bit more down on Hamilton and San Thomas, that is a much better Safeway and people seem to like working there because they smile and always want to help. read more

This Safeway opened up right across the street from where I live so I've been coming here all the time. This location has the nicest and most helpful staff compared to any other grocery store I've been to. Every worker who has helped me has been knowledgeable and friendly. Thank you to the staff for always making it a joyful shopping experience. :) read more

This is a nice and clean new store. I haven't been able to go out to get groceries this week so decided to try the Safeway delivery from this store today. The app was easy enough to use and I put together my order, entered payment and selected a delivery window that was a 2-hour window about 4 hours later. The delivery window was around supper time, but I figured that would work out since it was my food that I was expecting to have delivered. I got an email confirmation and made sure to stay home during the delivery window. The scheduled delivery window came and went. I am now on the phone on hold with corporate customer service because apparently this store never processed my order. My credit card was charged $260 and I waited the full 2 hours, but within the 6 hours since I placed the order, not one notification from Safeway that they were having any issue. It took my calling the help line to find out that no one ever even put the order together. Now, I'm still without groceries and out $260 (for the time being). I'll never try that again. read more

I live right behind this Safeway at the West Park Apartments, so you think I would be happy to have a grocery store in walking distance from my house. Wrong! I actually drive a couple of miles away to the Safeway on Budd because I have boycotted the Winchester Safeway. It seems like no matter what time I go in there is a massive line that goes at least six people deep. It wouldn't be so bad if they had some of their employees open more registers, but instead you see multiple employees hanging out in the flower department sharing stories and laughing. It's not an isolated case either...it's almost every time I go there. There was one time I waited 20 minutes in line to buy a carton of eggs and the lady at the register didn't say thank you. I was already fed up with this place so i threw a sarcastic "You're Welcome" at her. She looked at me and said, "Well, someone's PMSing." I almost lost it and waited another 15 minutes for a manager (who may have never been called at all) before I gave up and stormed out of there. Never, ever again. read more

I am not somebody that just hates a place because of the location or one person on the staff, I try to rate the facility with an open adjective, but with this one I will have to say it has taken me sometime to get over my experience with Safeway's at this location. I am sure the employees work hard, I am sure most of the employees are friendly, but the evening when I had to pick up a few items and was in that part of town, the store looked ruined down and the cashier that was helping me was not happy for some reason, but the other two employees that I talked to were friendly and helpful, this is the reason for the 2 star rating. I hope Safeway's notices these reviews and notice how bad this store is and get something done soon. read more

There have been numerous studies that have proven grocery costs are the highest in low income regions, even when comparing stores of the same chain (errrrr.... Safeway?). Seeing as we live right across the street from this store and pay what any other American would consider to be high-cost rent, I didn't think we were in this category but I guess we are. There are very few vegetables/fruits to choose from, and all the items that the store touts to be "on sale" are in reality non-existent or have been sold-out long ago (as in the day they went on sale). There aren't any meat selections to choose from, and the only choices are cheap pork and left-over parts of the cow costing 4 bucks or more a pound. The last two packages of meat we bought there smelled funny, and once we moved the meat around upon opening- we discovered IT WAS GRAY because all of the blood had drained out and it smelled slightly rancid (both signs of old meat). And did I mention that lines are out the door 50% of the time?? Avoid this place and venture further down Winchester (in the hamilton direction). There is a safeway a couple blocks after you pass Campbell Avenue. That location is another country in comparison with this place. PS- The only thing that makes us visit this place is Mach, one of the super-friendly checkers who always has a bright smile and a kind word! read more

With no other closer Safeway or supermarket within 1 min drive I go here for my day-to-day shopping. One of my early memories was walking into the market and seeing this couple help themselves to many produces into their bag then proceeding to walk right on out. No need to be a hero, I let them go about their business. This is one of the non modernize Safeways around, unlike the Homestead and Rivermark one. It's about half the size of the other locations and has a huge minority demographic shoppers. 5 Stars for the employees 0 Stars for location, size and ghettoness read more

Manager who was ringing me up was so friendly. Took the time to say thank you and have a great day. Now days there in such a rush and sont even say thank you. Great deal on sirloin steaks. read more

Safeway is the safe way to go. Forget Albertson's/Lucky...this is the place for friendly service and knowledgeable (is that how you spell it? I dunno...but I bet the staff would know!) staff. Downside is when they don't have enough checkers cuz of staff meetings held in the mid mornings (around 10:00), but other than that, it's a groovy place to buy groceries. read more

Never went to the old one but the new one is nice. Grand opening was fun. I think they deserve a fresh start.

we have dubbed this "The Safeway of the Damned" we usually only go here when desperate, (we live up payne closer to san tomas, so we are kind of in the middle of about three other safeways westgate, budd and that one up on steven's creek) Every time we go there there is ALWAYS at least one (usually more) things HORRIFYINGLY WRONG at this location. there's always con artists begging out front several times the debit/credit machine at the checkout has been completly broken and on two occasions this brought transactions to a screeching halt. ( they were unable or unwilling to run the card on the register instead of from the customer station and demanded that we pay with cash or a check instead after waitng in line for 30 minutes, a line which had no sign saying the cc/debit station was broken) we'ce come home several times to find things we bought were damaged including; a sealed box of yogurt cups had a lid missing and moldy yogurt was covering all the sealed ones, meat where the grey spots were hidden under superfluous stickers, tomatoes with bugs inside them, apples with stickers over holes and a package of shredded cheese with obvious mold (that one we caught in the store and did not buy but it was clearly something that should have been removed from the shelf by staff) Not to mention we are constantly finding milk cartons covered in the crust of other exploded milk cartons, cans that look like they'd been played hockey with, and on at least three trips we found people had shoved dirty diapers onto the shelves. The place is just gross. The staff is touch and go, some times they are the rudest people you've ever met in your life and other times you get a friendly cashier, but the lines are always too long so by the time you actually reach the register you care less than you thought possible about how friendly or unfriendly the staff are. I know someone who used to work for safeway and I know for a fact that back when he worked for the company this was the local "send the trouble employees there to make them quit" store. I dunno if they still do that, (that was about 15 years ago before he retired) but my guess is yes, this is still where they send employees they would like to fire but can't ( bare minimum effort employees who aren't technically doing anything "wrong" to warrant out and out firing) and even tho some of the cashiers are friendly and helpful, the condition of the rest of the store speaks volumes about the how the staff actually feel about working here. I for one cannot wait till they close it down in favor of the new one on hamilton, although it is a shame they couldn't be bothered to take better care of this store and that they have just left it to rot for 30 years because the neighborhood directly behind it is sketchy. read more

Some days this little Safeway is my best bet for a vaguely healthy lunch. Everything I buy there is a compromise from my usual "everything must be local and organic and hippy as fuck!" attitude, but I am usually able to stop myself from buying cheap chocolate, so that's probably okay. They have whole wheat-y bagels sometimes, single-serving nonfat cream cheese, Odwallas that are frequently on sale, hummus, and salads that might not have bacon or chicken in them. I am a huge snob, so when I look around the store, sometimes I wonder what if I had to shop here for my normal groceries. And then I never want to eat again. I like to get excited about my food. Safeway never gets me excited. What's exciting about canned soup, frozen dinners, bagged salad, white bread, diet soda, and gelatinous "yogurt"? They say you get what you pay for, but honestly, the stuff I buy at Safeway is usually cheaper and better at Whole Foods. read more

I've started checking my receipts and every week I am being overcharged. Beware. They are making millions by overcharging each customer.

I live walking distance from this store, and if I can avoid it, I will. It is always packed, poor selection, it is tiny and dirty... the employees seem always to be tired and overall they seem to care less about their costumers... There is another Safeway at Budd Ave and Winchester, a couple of miles down south of Winchester... Go there if you want to have great costumer service and vast selection. read more

I will start by saying that I am not a fan of Safeway in general. Here are a few of the things I noticed about this Safeway. The bad: #1 It's tiny. #2 It's fairly expensive - $5-$9 for soy sauce? Seriously? It's Kikkoman, man. #3 The people who come here are RUDE AS HELL. I had some girl walking around wearing her knock-off sunglasses inside yell at me for not being properly grateful that after a minute and a half she finally realized there were other people in the store and moved out of my way. THEN her 300 pound meathead of a boyfriend stood in front of me while I was trying to get my $5 soy sauce to intimidate me. Is this a thing in this area? 300 pound guys picking fights with 110 pound girls? Cause that's awesome... The good: #1 The employees have always been kind #2 The prices for safeway products seem reasonable Would I go there again? Probably, but with pepper spray. read more

We have been shopping here for past 7 years and since Albertsons closed, I think this place has become very busy. But, the number of registers open at a given time is at most I have seen is 3 and mostly 2. Other than that I had nothing negative about this place, the staff is always friendly and helpful and offer you help to carry the grocery out. But then we moved and I saw the safeway on Hamilton and Meridian, and I think this store could do much better in terms of cleanliness and the goods they carry. But still I keep coming to this place for the impartial treatment they give no matter who you are if you know what I mean. A BIG PLUS. read more

I have to give my 2 cents: I'd rather drive to the other Winchester Safeway location, 2miles away, than walk the .5 miles to this one, for sure, any night, after 8pm. During the day and the morning, it's convenient and not too slow here. Though the solicitors during the day, out front, are annoying. If they had more staff to cover more than 3 registers at night, my issue with this place would be solved. I just don't like standing in line for 20 minutes. Not only does my food spoil, my patience runs out and I spend the whole time criticizing this store. read more

The worse store around. They just "remodeled" this store. But, it was like putting lipstick on a pig. Same awful employees. No one at the courtesy counter. I was standing at the counter to cash in some lottery tix I asked a checker if they can get someone . I stood there 20 minutes before I walked out. Today the checker Shakra?) was complaining to another another worker (Salvador) who bagging my groceries about someone yelling at her about her lunch hour (blah, blah ,blah) all the while I'm being checked out. This should have been discussed in the back somewhere away from shoppers. No carts are ever available . I had to look around for one. No anti-bac wipes to clean carts. This store is pathetic. read more

Never went to the old one but this new one is super nice and clean. Plus so convenient with the drive up and go now I don't have to go far to pick up my groceries. read more

Super nice and clean location, should be as it is brand new. The layout is taking me a minute to get used to. Good parking and employees are helpful. read more

Do not order from this deli through door dash, they never send you the right food. This is my delivery location through door dash. I have ordered food from there deli on 4 different occasions and NEVER got the right food. They take advantage of people ordering food online to send old food or food that doesn't sell a lot. I have had so many problems just trying to get a friend chicken order. You can only order dark or mixed chicken. Since I don't really care for dark meat I have no choice but to get the mixed if I want white meat. I don't care how many times you check mixed you will still only get all dark meat. This has happened to me 4 different times. So I guess it's there policy never to send any white meat. Once I ordered the fried chicken meal, and what was sent to me was days old cold chicken from the refrigerator. I have had it trying to order from this deli. They have completely lost my business. read more

Beware of this very short hair latino guy maybe 5"3 to 5"5 feet inches height. I wish i could get his name to report his aggresive and rudest employee of all time and report straight to the corporate. 1st of all i never review but today is different. I just finished buying in this store. I soon as i get out i saw the lady putting the safeway cart in the curve next to the edge of the curve. The curve im talking about is before you get inside the store. I notice the cart start rolling out towards in nearby cars in the parking lot. By thankfully the lady grabbed the cart and put back where is the cart suppose to be. There still some carts maybe 2 in the edge of the curve so i start putting it back and saying crying out loud thats LAZY!!! This guy heard me and trying to be a hero and defend his coworker telling me that his coworker are not lazy. His very rude when he said that. He dont know the whole story and start jumping the conclusion that im talking about his coworker. There no point arguing with this guy so i told him just get out of here bro while his walking away. As soon as i said that. His start walking back towards me like a bull and start accusing me that i cursed at him. His trying to tell me this, did you know why the cart is in the curve. Because my coworker sanitize that. Dude! There is no cart in the curve before i went it. And if it true that your coworker sanitize your cart. Do you think its safe put the cart next to the curve? Wind can blow that cart and start rolling out in the parking lot and start hitting some cars. Is safeway paying for the damage of the car? I just cannot believe him. I started to raising my voice too for that his saying i cursed at him. He walked away when some lady told him that she did not heard me curse at him. read more

I HATE this safeway. I drive out of my way to NOT shop here. They never have enough people working the check stands. The lines are a mile long and they seem to be the slowest checkers on Earth. I saw a kid huffing fumes from one of the spray whipped cream cans. They stock expired products. Gross!!! read more

This place is simply awful. The store is old, dilapidated, dirty and depressing. I actually heard an employee refer to this particular Safeway as the "House of Payne" (it's on Winchester and Payne). I'd have to agree. We almost always drive the additional 2 miles or so down Winchester to the Safeway on Budd in Campbell unless its an emergency... significantly better store and clientele. The House of Payne is dirty (especially the conveyor belts leading to the registers, they appear to have never been cleaned), the front door was broken and slammed closed for months, it is rare to hear anyone speaking English (including the folks constantly asking for handouts right in front of the store), there are rarely enough staff, extraordinarily long lines pretty much any time, and a just plain depressing atmosphere. Not sure if rehabing this old Safeway would do much, the mall and immediately surrounding areas are not good. My guess it it will end up being a discount food store after the new Safeway in the Mervyns shopping center in Campbell opens up in a few years. read more

Im also glad this eye sore is gone.long lines music blasting in another language not to mention I was almost mugged in their lot.

I just moved to the area and have shopped at this Safeway a few times. The store is small and old, but reasonably clean and well-lit. The fresh produce selection isn't as good as other Safeways I've been to, but it's acceptable. The real let down is the checkout line -- they are severely understaffed and the wait can be 10-15 minutes on a Sunday evening. I asked the cashier why they're understaffed and she explained that Safeway sets worker hours based on sales per store, and that food stamps don't count toward the store's sales numbers, and that this Safeway has a high proportion of food stamp customers. read more