Your cashier Ben (young man with short dark hair) is always so helpful, sweet, and such a great cashier/person all around! I always come to this Safeway later at night because I know I'm going to have a pleasant experience when he's here :) thank you for hiring such a wonderful person! Had such a great experience with him tonight :) thank you Ben! read more

I use the online order with first time order $20 off I had my order canceled & I lost the $20 coupon I called customer service & the district manager Phil contacted me and said they would put the coupon back on & said I could do a rain check for product,I placed a second order on line & went to store for order & rain check both had been canceled & $20 coupon never returned This is BS how can this store mess up like this 3 total order now canceled & still out first time used $20 off ..never shopping online with Safeway again & never trusting the management for their word ..hello lucky stores read more

If I could give zero stars I would. The first couple times I used this service it was great but the past couple times have been really bad (missing items, late drivers, wrong products) . But today was the absolute worst. Safeway sent a Door Dash driver, who not only arrived late, but did not have a single one of my items. They gave her someone elses order. She said she would go back and get my bags but never returned. Called customer service who said it showed "delivered" in the computer. No one would answer at the store so customer service said they would reschedule my order for the next morning, but it also never arrived. Finally after a week of emails to "customer service" they refunded me for part of my order, but I am still out $80 of groceries! I have shopped at Safeway for a very long time, but I will absolutely NEVER use this service again. Beyond disappointed. read more

This is a review of the store itself, not grocery delivery. I moved to this area 1 year ago and it is the WORST Safeway anywhere. The main problem is that they are consistently understocked. I shopped today, 1 day after the start of the new sale week, Wednesday. Almost all of the good ice cream was gone. This understocking problem is chronic. They just don't seem to be able to anticipate customer need. Last year the condiment section (ketchup, etc) was completely empty during the week prior to July 4th. Sadly it is the closest ( 1 1/2 mi) grocery store to me by far. I hate going there because I can't reply on my items being in stock. I wish an area manager would fix things. read more

Horrible! I bought two four pounds of ground beef to make a meatloaf. There were wires in the meat! I had to throw most of it away. It was really good too. It may be a long time before I eat hamburger again. I am totally grossed out!!! read more

Placed an order for delivery tonight for 8-9PM. It's now 11:10PM, no word from the driver or Safeway. Customer support closed at 9PM. This is not the first time this happened, in fact all orders placed every week for the last 2 months have been late by at least 1-3 hours past the requested delivery window. If you plan to be home all day, then sure this service might be worth it. read more

You can't trust more than HALF the reviews here because they're all privileged white folk angry about the store's policies (which are very similar to most groceries stores right now) during the pandemic and how they can't exercise said privilege as freely anymore. Having ACTUALLY worked in a grocery store before (like they would know what that's like), they don't understand that if the employees don't require customers to follow the policy (no matter how ridiculous), they're reprimanded. (Ask them the last they had surgery and if the surgeon wore a mask. I'm sure the surgeon didn't because they couldn't breathe in all that CO2.) Anyway, every employee I've had experience with has been friendly, and the baggers are usually pretty considerate. Obviously it wasn't easy getting groceries during COVID but what else do you expect from a store where all the Karen's and Dave's stock up and hoard hundreds of dollars of groceries? Nice job, Safeway. It just looks like you guys are significantly under-staffed, but I always see new people and old people every visit. Just put on more employees so things won't be as crazy and stressful for the customers and your employees, and then you'd be golden. read more

I really enjoy this Safeway because I love that I know where everything is. The real reason why I give this Safeway 5 stars is because the staff is really helpful. I also love to go shopping in the middle of the night when no one is there and you would think that the Safeway workers would be grumpy since they're working late at night but in fact, they're really friendly. I enjoy this Safeway because it's really tide considering the fact that this is such a high-traffic Safeway. I also think this Safeway is better than the one on Winchester. Also, anything 24-hours is great by me! read more

Super helpful folks relatively clean read more

My first and last time using their pick-n-go online order pickup service. I waited 2 hrs there for my pick up order and was told to go home to wait for the 2nd email when the items are ready for pick up. Did not get the email until later that night so I came back the next evening which I still had to wait 30ish mins. Finally got my order, went home and realized they missed 8 of the items that was in my delivered receipt which totals to be around $45. In addition, 1-2 of the items I received was expired. Tried calling their customer support to request for a refund and the wait time was ridiculously long. This is total scam. The only reason I gave two stars was for the store associate who brought out my items, she was very friendly and apologetic for making me wait so long. Don't waste your time on this service, you might as well go inside the store and buy the items. read more

Today around 6:45pm, while leaving Safeway at Meridian , witnessed an old man around 80 years, having difficulties walking, asking the store manager standing at the self checkout stations if he can return an item. The safeway manager impatiently replied that the item was bought at a different safeway and cannot be returned here. I felt bad for the old man and asked him to go check with the customer service department. To my surprise, the store manger went to the employee at the customer service desk, talk to him in his ear for couple of mins and then left. when the turn of the old man came, the employee at the customer service, told us that he was asked by the manager, Larry, not to help the old man. I was shocked, I asked for the reason, the guy mentioned that he is following the instructions given by his manager Larry. The old man had a receipt and the item was purchased on 07-11-2019. Are Safeway employees allowed to treat their 80 year old customer that way ? why do they have customer service ? the old man left upset ... I felt sooo sad for him #Safeway Safeway read more

Had a delivery scheduled for Saturday evening (6-8pm). Got a text at 3pm stating the packing was complete. Got a very strange text (I think from doordash) stating "they tell me in the store that they have already taken the order". Then I get a text at 6:52pm stating they cannot complete the order because no one was home. I was home. And, I have cameras to prove that they never even attempted to deliver. Called customer service 3x and each time was told that the Hamilton store "promised" they'd deliver it that night. Surprise suprise. No delivery. Best part ... they charged me for their lie. Waiting on hold to deal with customer service who is not connected to the store and just tells you what you want to hear is ridiculous. Extremely disappointed ... not that they didn't delivery ... disappointed that they lied and then charged me when they didn't even attempt to deliver my groceries. Had to call customer service a 4th time just to get my money back. What a horrible experience. read more

I have used this feature one time before and I had multiple items cancelled (understandable due to shortages) but there were also multiple items that I was charged for and did not receive. I gave them the benefit of the doubt and tried again for another grocery haul. I placed my order at 9am for delivery by 5-9pm. It never arrived so I checked my email for an order status update - nothing. I called customer support on the following morning and was told there was nothing they could do. My order was "basically cancelled" and I could go ahead and "place my order again." The kid was rude and I was frustrated. I will not be using this service going forward. Save yourself the hassle and go with an alternate delivery company if you can't safely shop for yourself. read more

Grocery delivery was scheduled for 5:00-6:00, it did not arrive. At 7:00 I called customer service and they told me the order may have been cancelled but to wait until 7:30 before reordering. Three problems with this: 1. I wasted time waiting for a delivery for which I had received confirmation... but had been cancelled unbeknownst to me. 2. Customer service was unable to give me an answer and suggested I call my bank... shifting the blame on the bank. 3. Suggesting I repeat an order and wait around the house the way that didn't work in the first place is absolutely silly I guess I'm spoiled by the excellent delivery provided by Amazon. I will never try Safeway delivery again. read more

I like this Safeway. They are pretty chill, and also self checkout clerks are fast and efficient. As a plus, they also let you check out gift cards at self check out machines, which saves a lot of time. Will be coming back to this store. read more

SAFEWAY continues to use plastic bags after requesting paper bags. Then they put bread at the bottom and cans of Ginger Ale on top smashing the bread every time I order. My wife 76 years old is allergic to plastic. The manager can not control his pickers! I followed their instructions on each item it states "please use paper bags". But, they fail to control their pickers. read more

The customer service is not consistent. Some cashiers will engage with you, others hardly at all. None will smile. It seems to depend if you are cool or hip. The cashiers at Trader Joe's (just as busy) are friendly to everyone. I hope that Michelle, the Safeway manager, will encourage and foster friendliness among her cashiers to all customers. read more

What happened?? Used to have a nice selection of prepped meat. Not it is about half. Ugh. Plus...no one came out to help as I wondered and paced looking for options. read more

Safeway - Small prepped meat section - Grocery Near Me - San Jose, California

I placed my order 2 days in advance, choose the 4 hour delivery window and only had 12 items. My order was cancelled an hour before the 4 hour window was up but customer service was already closed. My credit card was charged for the items but nothing was delivered. I was told that customer service not anyone at a local store could help me. I wait an hour on the phone and never got thru to anyone. I will spend more money to get customer service and not pay for items I never get. read more

Tried it for the first time. Basically, pretty useless. Spent fair amount of time looking over products and putting together a medium-size on-line order. They delivered following day. BUT - roughly 3/4 of what we ordered was out of stock. The other online ordering services we use show you during the ordering process when items aren't available. Safeway just omitted them and noted on the accompanying paperwork that they were unavailable. We were counting on some of those items; now have to scramble to figure out how to get them. Moreover, when I log back on to the Safeway delivery site, there's no way to view one's past orders or see what items were ordered, delivered, and/or deleted because they were out of stock. Safeway just shows you the date and total charges for what they delivered. Since we can't count on getting what we order, we won't be using Safeway again except perhaps for the most basic staples that we don't have an immediate need for. Try Good Eggs, Instacart, Whole Foods, Double Rainbow Delivery. All much better. read more

Signed up on the Just 4 You app and located all the deals and purchased them and did what I needed to on the app. I checked a few things at the register to be sure the J4U and Card discounts were on there. BUT! When I got home and looked at the receipt, half of the deals weren't applied AND the butcher had increased the cost of my chicken thighs by 1.31/lb from the marked price of 1.68/lb. If Safeway is going to offer this "helpful" tool, they need to be sure it's working correctly. Also, that their Buy 2 get 2 free posts work at the register. I've been burned twice by that post for things when charged for all 4 items :( I'm not skint or lacking money and this was my first time using this app. I just want to know that what I'm expecting will be what I get. Anyhow, I go here because it is closest. I sure wish we'd get a Winco in the city. That will never happen as long as Safeway has a say in what happens here. read more

This WAS great, but since Albertsons took over it has gone way down hill. I started using the service for my mom who was housebound, about 10 yrs. ago, and saw how great the veggies and meat were, started for myself. I never had a problem with deliveries until about the last 6 months ago or so. Deliveries have been late, vegetables past shelf life, one order had 12 substitutions, and the packaging horrible. Looked as though someone just threw things in the bags...broken eggs and lemons hard as hockey pucks! How can a grocery store run out of groceries "advertised". Who's in charge of stock replenishment and/or rotation? Or Quality, or bagging. read more

Safeways... I'm going to be honest with you honey. I used to love you. Then you got famous and now I have to share you with half of San Jose and Campbell. What happened to all our intimate times together ? Think about the time and money I invested in you. Think about my late night appearances on your doorstep? All you care about is being popular and making wads of cash. And now you expect me to wait in lines for you??? What a heartbreaker. I'm counting down the days till Fresh N Easy opens. read more

I should have checked the reviews first however, there was a free Safeway delivery deal so, I wanted to try it out. My delivery was canceled and I received a pretty unprofessional text message that my "order has been canceled because system is down. Sorry. You will have to reorder for a different delivery time tomorrow.". This seems to be a common occurrence that the "system is down". I call BS because it's most likely they either over schedule or employ unreliable drivers. My guess is the former. Don't offer a service you can't provide, Safeway. You don't get a second chance; not after these reviews. I'll stick with the reliable services who haven't let me down - Instacart and Amazon. read more

Ok anyone complaining about this Safeway needs to take themselves on down to the ghetto fabulous one on San Carlos and Meridian, just one zip code away from the beauty that is the Hamilton Meridian Safeway. That sweet little neighborhood gem will give you something to complain about. Don't like spit and questionable items littering the parking lot? This is the Safeway for you. Don't like the Tamale Lady? This is the Safeway for you. Don't like strange, wandering, crazy peeps in the parking lot? This is the Safeway for you. Don't like the road rage that most people driving and parking in this place seem to be born with? This is the Safeway for you. DO like large, clean aisles with friendly staff that chat you up at checkout? This is the Safeway for you. DO like fruit that doesn't look like it's been dropped on the floor and used to make goals with? This is the Safeway for you. If you have to frequent a Safeway in the general 95125/95126 area, then this is the Safeway for you. But ..... really? How can you NOT like the Tamale Lady? read more

Safeway delivery is pretty awful if you're purchasing anything perishable. If you're purchasing bottled or packaged items that can't be bruised or rotten, you should be okay beyond the fact they overpack the paper bags to the point they give out. The last three times I've had Safeway delivery, they have delivered bruised or rotten vegetables and fruit, bread that expired in 2 days, and meat that needed to be used that day. When I contacted their customer service, they couldn't find my order based on the order number, address or phone number - only my Safeway card number which wasn't anywhere on the order form or delivery page. Because of this they couldn't "help" fix the issue. The delivery guys have the rough part of delivering the subpar grocery items so I don't blame them. While they have been a little late a couple of times, if all the orders are anything like my orders, I can't imagine how stressful it is to deliver so I'll cut them a little slack. Safeway needs to instruct their pickers to shop as if they are shopping for their family, not trying to get rid of their crap produce or perishables. Their customer service needs to be fixed too if they can't find orders without the Safeway card but I'm guessing this is their way of not having to deal with upset customers. Use it at your own peril... I won't be buying anything perishable again. read more

I came here today to get my weekly gossip rag fix. I'm like a crack addict when it comes to celebrity news. This location always has the latest issues unlike some other markets. I just have to keep updated on what is going on with Angelina Jolie and Brad Pitt among other stars, lol! Plus, I got carded today when I bought beer, yay!!! My five star review IS NOT for that though! This store is great, especially with all the buy one get one free offers and discounts they usually have on stuff I buy-:) read more

Why? Why Safeway? Why is it that the ONE night that I come here for something I absolutely must have, you make me wait in line for 10 minutes behind this guy who's buying 6 of those boxes of cheap Safeway brand ice cream. Who eats that much crappy ice cream? I feel like each time I'm here, there's some sort of unpleasant thing that irritates me. Having to wait forever for the little assistant manager to unlock my boyfriend's bourbon on a Friday night (which then kills our buzz). Writing that just gave me deja vu of when I read Jessie K's review of another Safeway..... Sorry Safeway, I always defend you because I'm grocery store challenged and don't have high standards. I don't think I can do that anymore. read more

This review has to do with the store manager, Michelle (no, I don't know her personally). An unfortunate event happened yesterday with a customer whose return of an item was handled improperly by a store clerk. When I called the store manager (Michelle) to tell her of the incident, she was already working on it. She had been on vacation and was unaware of the incident until she returned to work today. She handled my call and will be making things right with the customer AND said she would also do something special for him. Michelle prides herself in giving excellent customer service to ALL of her customers. I find Michelle to be one of the biggest assets as store manager not only to Safeway, but to this particular store. She truly saved at least 185 customers by her professional and caring in rectifying this unfortunate incident and should be cloned. read more

Only semi-convenient because the order is rarely ever correct and the fruit is always sub-par, sometimes inedible. Today, they delivered bruised nectarines instead of pluots (as a viable substitution).... Seriously?!!! read more

Safeway - Grocery Near Me - San Jose, California

I have a problem with Safeway in general and this one in particlular. The service has been getting worse and worse. Specifically the lines for checkout are way too long. The other day I was in there for something around 10pm, the lines were annoyingly long but I waited and left without complaining. A couple of days later my wife and I were there a little after 9pm. There were only 2 lines open (one was the 15 item line) and more than 10 people queued up in each. We had ice cream, a couple of 3 gallon bottles of water and some other stuff. We waited for a long time while the person at the head of the line got several price checks. I finally walked up to the 2 baggers who were hanging around the exhaust end of the checkstand and asked if they could call another checker. Without comment they handed me a complaint form. We waited a while longer and decided to leave. The watter bottles were ours so we poured the water back into the water machine and left. I filled out and mailed the comment form. We went to Whole Foods where the store was crowded but they had a checker on every line. A week or so later I got a letter from Safeway stating that they had tried unsuccessfully to reach me by phone (doubtful as they didn't leave a message) and I should call them if I wanted to discuss the issue further. I called at 7am to find out their customer service doesn't open until 8. I guess their stores can be 24 hour but their customer service isn't. Anyway, I finally got a live person and she read me what I wrote and said "we passed it to the store manager" I asked if I should expect a call from the manager. She said "No". She didn't ask about my issue, she didn't apologise for my inconvenience, she was only interested in getting me off the phone. What I expect: 1) If you long lines and you can't open more lanes, tell us why and show that you are aware of the problem. 2) If you are the manager get out there and take the heat, don't hide in the back and let some poor bagger do it for you. 3) If I go to the trouble of writing and calling I want someone who will at least fake interest in my complaint. read more

Thank you Tracy for helping out with my 10 cents that got stuck in the machine! lol she was rocking it with all self serve costumers!!! read more

My first delivery. Was pushed to midnight, though I had a 5-9pm window. Called customer service. Told to cancel the order and order again. No compensation. No addressing the issue that they failed at their job miserably. read more

The DriveUp&Go service is great. Ordering on the app is easy, then set a pickup date and time that fits your schedule! My orders have always been timely and the quality of the products is very good. I've ordered produce, meats, seafood, and bakery and deli items! Customer service is exceptional - everyone who has brought food out to my car has been nothing but friendly and cheerful! Love this service. read more

So the reason I'm giving this safeway a bad rating is not because there's anything wrong with the store. The place always has a bigger vegetarian selection, it's a nice location, within blocks of my house. Because all of that I have become a regular customer, doing all of my grocery shopping here since it opened. The reasons I will not return are: 1. The nighttime manager is a racist prick. 2. I went through the most absurd bs trying to buy cold medicine. It went above and beyond following policy, and crossed that line into just trying to make things difficult. It's weird, the management and checkers have no customer service whatsoever, while the people who stock the shelves are exceptionally pleasant. If Safeway wants customers like me to return they'll start trimming their dead weight from the top. read more

I usually don't purchase from Safeway because the prices are too high (but not as high as Whole Foods!), but a few weeks ago I was asked to pickup a few onions from this store. The only standard, yellow onions they had were $1.99/lb, and two onions came to around $5.25! Come on...$5.25 for two onions? This was their "everyday low price"- I don't think so... Folks- paying prices like this is just throwing your money away. You can get a 10lb bag of onions locally for about $6.50, and smaller, independent grocers that specialize in fresh produce can be even cheaper (and fresher!) You worked for it; be smart with it! read more

I used the delivery online and placed my order delivery for 3/10 1-2 pm, I waited, no delivery, I called the Customer Service who kept me on hold for over 20 minutes, I should hv checked Yelp because if I had I would not hv placed a order, I did this because I'm on medical leave and thought this would be good to use, boy was I WRONG I was told that my new schedule was out till 5:30 pm and still no delivery, I called back into customer support waited almost 30 mins. I cancelled the order and was told 7-9 days to reflect a credit... Customer support folks did there best, but the lack of communication from the driver and store were terrible, DO NOT USE HOME DELIVERY SERVICE... My order finally arrived @ 7:15 pm, I decided to accept the order because the items were packed well, separating cold items the person delivering my items brought them into my home, very helpful and apologetic, they also said they did pick up my order till 6:30 p.m. so Safeway has allot of improvements until then I will not use the delivery service. read more

The drivers are polite and puctual, but the guys further up then chain need better inventory management. Started ordering with them about a month ago, roughly the same order every 5 days or so. With each passing week more and more items were "out of stock", until this week half my order was missing. I re-ordered and it was still missing. I don't get how predictable orders can end up progressively less available as time goes by, but apparently this is so. read more

They're always out of something like milk or eggs. The skinless boneless chickens have all the skin tucked in under the meat. It's either the way Safeway does it or it's the laziness if the employees. Safeway has raised the price on jut about everything in the past few years. Some items are more expensive than wholefoods. read more

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This is not my neighborhood Safeway, and thank goodness its not. The two times I have visited in the past month were very disappointing. One day (not night) they were stocking shelves and both times I encountered an obstacle either in the walkway or when trying to grab an item from the freezer the employees did not seem to care that I was having trouble, did not offer help and also completely blocked an isle exit right as I was walking towards it. The second visit was pretty busy but staff were not concerned that lines were long, leaving all customers to stand in one of only two open lines. Just all around not very welcoming or customer friendly from start to check-out read more