Sadly I'm disappointed with the Deli Section!!! Always long lines and no number system to take. Waited 35 minutes till to get someone to help. Also folks working the counter has no customer service etiquette. Very very slow workers who doesn't like to be there. Manager in deli department needs help. read more

Great new store. A little more spacious and better equipped than the older Safeways, such as the nearby one on Bancroft, but I haven't noticed much difference in the product ranges. It's still very shiny and clean. Staff are helpful. Much less crowded than most supermarkets. I was there at 1pm Saturday and it felt empty. The longest checkout line was 3 people. read more

Horrible snotty customer service. Crappy app. All around bad experience. Order online midday. Finally after 7pm they say the order is ready. Head down there. Check in at 8:02 pm and the app says okay yep thx here is the number to show the person when they come out with your food. Then I wait. And wait. And wait. After ~25 mins I go into the store saying hey I just want to make sure someone is coming. Dude says oh we don't deliver to cars after 8 but homie over there is with customer service and has the key and can get you your food. Okay great (dude was cool). I walk over to the customer service guy and he is immediately dismissive and says we don't open the room after 8. With that condescending sorry not sorry attitude. I'm upset now because the app didn't say sorry you're too late. And this dude is being a complete jerk. Of course supervisor is on lunch for an hour and can't help. So I ask what time it opens in the am because we're trying to get out early. He says 5 or 6 am. I say which is it. He says I don't know it's not my dept. I say can you find out. He says no it's not my dept and everyone in that dept is gone. So they literally can't tell me when I can get the damn food I already paid hundreds of dollars for?!?! The app should have said sorry you're too late not happily given me a number as if someone was gonna come. Then they should have at least been friendly. read more

My problem is not with Safeway my problem is with the Starbucks kiosk inside that Safeway store. My problem is not even with Starbucks. My problem is with the woman who manages the Starbucks kiosk inside the Safeway store. She is rude and unprofessional. She talked about customers after they left the kiosk with their product That they purchased with their hard earned money. Telling me about a customer that was rude to her she knows I know this customer so she told me to warn that customer that she better behave next time or else!!! I'll try to stay positive and tell you that I would go back to that Starbucks but only if it was the last Starbucks on God's green Earth ! read more

It's a very long time and still I'm waiting for someone to help me with Enfamil finally I ask a worker to help he said ok and left and never come back. The lady saw me 3 time and kept going. I have to chase her to ask for help and she said wait I'm doing something else when I'm done I will get the keys to help you. I keep pushing the button but no response and I was looking at 3 works in the corner by flowers just laughing and doing nothing. I'll never return to this place again. read more

....Most definitely a "5" STAR!!!!!....this review is to particularly point the Best And MOST personable servive I've recieved in such a long period of time....and my praise goes to,.."Chris",..who works in the Deli section. I was greeted with grace,...smiling...kind service...the Old fashioned kind of service where you feel as if you wont shop at any other store...because of the OUTSTANDING SERVICE I ,..and everyone else who has the pleasure of being waited on by,.."Chris!"...Thank you...! Barbara A.Paul read more

So excited to have a new grocery store with adequate parking and shorter checkout lines. We had been going to the one in downtown Walnut Creek and could never avoid the lines that would end up back into the aisles. Not only do they have a wider product selection (they carry Boar's head deli products!), there is much more space than the other Safeway's nearby. read more

Every time we go there's never enough checkout clerks!!! Terrible management! The store is nice and new but the checkout is always long with just one clerk after 9 pm. Gonna start going to Nob Hill. read more

This particular Safeway is very nice and very beautiful. Normally, I don't shop at Safeway due to poor customer service and high priced groceries (that is if you don't have a Safeway Membership card, which apparently I don't), but I seriously dig this one. The rooftop parking is actually very cool. I think this is the first store that has implemented this technique (or was it the Oakland location? Who knows). I like that they have extra parking on the roof if the parking lot in front of the store's exterior gets full. Inside is enormous! It's like the same size of an average Walmart Supercenter (except better than Walmart). Among the perks are: fancy and fun fruit and veggie displays, an expansive bakery section, cafe seating, a large Starbucks kiosk, and, get this, no long lines. But be careful at the deli section, as the workers there seem to have an attitude towards their customers, and are slow too. Everything else is very good, too. Would be nice to add a gas station just like other Safeways do so that I could shop for groceries and get my car filled with gas all in one stop. So far, best supermarket in the new The Orchards plaza. read more

Don't be fooled by the fancy exterior, this Safeway is just like every other Safeway inside with poor service and long lines. When the store first opened they had a sign saying "3s a crowd, if there is 3 or more in line they will open a new line" well soon after opening the removed those signs and the typical long lines came back. Tonight the line is 12 people deep... read more

Safeway - Grocery Near Me - Walnut Creek, California

This is for the Starbucks stand. Bought & paid for a tall Strawberry Frappuccino. I asked for them to add a banana & they said it would be an extra $1.00 & I would have to upgrade. Not the case at other establishments. I declined. They ended up serving me in a kids size cup. I asked if they had changed their cup sizes & the girl said, "No, this is a tall." I know that a tall doesn't fit inside my hand & the amount was even less than other places. I would have gotten my money back, but I was in a hurry for a doctors appointment (that I needed a cold drink for). I had them throw away my receipt otherwise I would have filled out the survey too. Drink sucked to top it off too. read more

Safeway - My tall Strawberry Frappuccino.... This isn't a tall, so pissed I paid $5 for this poorly made drink. - Grocery Near Me - Walnut Creek, California

Wow! Unfortunately I need to use curbside pickup for health reasons and this location routinely substitutes sale items I order for more expensive non-sale items even when I select do not substitute. In addition, there are less consistent but fairly Euripides issues with product quality that come up occasionally at this location. A few months ago, I got a beautiful looking package of ground beef, but when I split it in half, it was clear that some older nearly rotten meat was packed inside the fresher meat on the outside. Finally today one of the substitutions I got was a jar of ice cream that was missing its safety seal inside the lid. Great way to treat your customers. Substituting ordered items with products other customers have opened and retuned? Go to any other Safeway around or other brand grocery store. Never had these issues anywhere else. read more

Not sure what it is about Safeway in General, but this is the 4th time in the last month a cashier can't figure out how to use a chip card credit card as credit transaction and have to keep using my debit card. No big deal on using a different card , but the one day I was over my daily ATM limit (I set mine low in case of theft) and had needed to run it as a credit transaction. This time I'm using a credit card , and it asks for debit. It's a credit card. I do not have a pin for this card . I tried just in case using a pin and still couldn't go through. In the mean time you have annoyed customers behind you. Getting to the point where it's ridiculous . Safeway -Either figure out these new chip cards like the rest of merchants are , train your staff how to use it correctly , or lose my business . read more

I am really happy the Safeway has opened closer to our home. However, there are always lines. Here is a picture of the "express" lane. There was one lane opened with several people waiting and 2 regular lanes with a waiting line. The Checkers are always nice, but it's frustrating that when this store opened they had big signs advertising 3's a Crowd and now they're gone. Hopefully this will improve. read more

Safeway - Grocery Near Me - Walnut Creek, California

The convenience of this location being so close to my office is not enough to overlook the poor quality of employees they have working here. The deli is by far the worst culprit when it comes to bad customer service. I have had three different employees make my sandwiches on multiple occasions. One of them you can tell she's not exactly happy to be working there, but she smiles briefly, makes limited conversation, and makes the sandwich pretty well. The other two are just horrible. One of them is clearly a manager of the deli, because I've seen him delegate the strenuous task of making a sandwich to another. On the occasion that he is forced to make a sandwich, he's huffing and puffing, rolling his eyes, and makes no attempt to hide is clear disdain for his job. The other one does the best unintentional impression of her managers eye rolling, but she also manages to make the sandwich her own away, even if you want it custom. She is horrible at actually wrapping the sandwiches, and she has actually pretty much tossed them at me on more than one occasion. The regular cashiers are a mix of hard workers and people, who like the ones at the deli counter, don't want to be there. I've never had issues with the store being out of stock of things, but I mostly come for the sandwiches. If you can, I would suggest going to the one on Bancroft instead. read more

Newly opened Safeway popped up on the Beyond the Creek blog site and I decided to check it out. It is located in the newly opened Orchard Shopping center and it is very large and has a lot of the things you'll like at Safeway chains. They have a Bakery, Deli and a Starbucks and even a nice cafe seating area. The parking lot has an upper deck and you can use an elevator to reach the parking lot. I liked the beer and alcohol/ wine selection they had there. Their fruit and vegetables also was diverse and there were plenty of available cashiers during rush hour/ dinner time. 3's a crowd policy is pasted everywhere on the signage so time will tell if that will hold up. Great place to shop and nice place to grab a coffee or grab a soup or salad for a quick lunch. I also noticed that the Starbucks offers up Breakfast sandwiches selections and is a quite larger kiosk compared to other SB kiosks. A bonus for Shadelands workers looking for a quick breakfast or lunch. read more

Safeway - Fancy seating area complete with a fireplace for ambiance. Even though it's 100 degrees outside. - Grocery Near Me - Walnut Creek, California

DONT ever waste your time buying the sorry excuse for a product they call pico de gallo. how on earth can you manage to make PICO DE GALLO bland? i'd give 0 stars for the fact i wasted $3 and my time. i don't even leave yelp reviews but this is an exception read more

I work across the street so when it opened, I WAS THERE!! The store is amazingly nice, clean, organized, and so well stocked. I love the new easy to go fresh fruit options. I've also fallen in love with a new shelf bottled chai ice tea here. The staff has also been very welcoming - it seems they really take pride in their new store. I would definitely recommend people to come check it out and see all the new options for quick meals/lunches they have. read more

Used to love Safeway staff when they are across the street! This new Safeway as well as their employees are somewhat unpleasant. Very poor quality of customer service!! I feel like people who works there are only there because they need money! They don't really smile and have interaction with the customers. Hey! We all have "those days" but the employees sucks! Especially the younger ones! Smh I'd rather go to Bancroft than to see them! read more

A brand new Safeway. It's just like the other Safeway on Bancroft but larger. I didn't see any new offerings. It's laid out in the same exact way which made it easy to find what we needed. They have a very large wine selection giving nearby BevMo some competition. The deli is large so hopefully not a long wait for a sandwich. The aisle aren't any wider then a smaller Safeway kinda surprised by that. Go at night during the week and there isn't a problem parking or walking around. The ramp to park is to the right of the main entrance. Enjoy. read more

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Beautiful Safeway, both inside and out! When you walk in, it's huge, and there is plenty of space. They literally have everything here, and their produce section is gorgeous! I've never been to a Safeway so organized. The downside is their parking lot. While there is plenty of space to park, the individual parking slots are smaller than usual. They're even small for compact cars to squeeze into, so be sure to go during quiet hours to avoid too many cars around you. I'd still highly recommend coming here though. Their staff is very friendly. read more

I usually shop at Alamo Safeway or Trader Joe's. However, when I happen to be in the vicinity of Walnut Creek Safeway I'll stop in to pick up a few things. (any port in a storm, eh?) First, I saw a rat run thru produce. GROSSSSSSSSS! OK most food stores deal with rodents so I get it. Not a huge selection makes me feel like I'm Communist Russia. But today was the kicker: an obviously disabled man in wheelchair didn't have a mask on and couldn't find it. Two Karen employees started yelling very loudly and rudely telling him he had to leave. They were freaking out as though the world were coming to an end. Invasion of the Body Snatchers screaming. Wow, so unprofessional. It could have been handled much better. Other Walnut Creek busineeses...let this be a lesson to you. The mask debacle has gotten out of hand, please handle your customers with care. (The one star is for the nice cashier btw. She was cool) read more

It's new and clean. But this company needs to get their heads out of their asses. One fucking lane open in the middle of the day! I left my shit and walked out. Safeway has gone to shit as a whole not just this one. They are too cheap to hire the amount of people needed to make their stores run smoothly. read more

The sushi at Safeway is sate if money!!! The sushi are filled most with cucumber and a "small strip of salmon" that's right!! not even a piece of salmon to compensate for the missing avocado!! And they give less for your money!!! I recommend Lucky's! Theirs have a decent piece of salmon and avocado and one more for the same price as Safeway! Lucky's are tastier and you get more for yours money. read more

The pharmacy randomly shuts down because it's only staffed by one person and they just take lunch whenever they want. So they just close up the whole Pharmacy in the middle of the day. Very inconvenient you have to come back!!!! BADLY MANAGED!!! read more

My review is about their customer service. It's great. I had a little issue w a couple products I ordered online, so I contacted them on their app to tell them, and they were in contact within an hour. The situation was rectified so quickly that it's turned an annoying experience into an impressive one. read more

Why does bringing my own bags mean that I have to "bag" my own groceries? It's my own fault for trying to expedite the transaction. Safeway is not a discount grocery store. Feel like I'm not getting the service I deserve as a local regular customer. Next time I should just stand there and let the cashier bag my groceries. read more

This store looks like a new Safeway from the outside, which it is. The inside looks like 1985. Yes, they have everything one would expect to have in a Safeway, but honestly there's nothing special about this store. The Safeway in Clayton further up Ygnacio seems a bit newer and cleaner. read more

Outstanding bakery ! I ordered a birthday cake soon after this store opened . The cake looked great & was delicious ! Everyone asked me where I bought it. This week I ordered a baby shower cake . Once again, looked great & tasted delicious ! Both times : white cake , fresh fruit for the filling , & whipped cream instead of frosting . read more

Safeway - Grocery Near Me - Walnut Creek, California

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I've actually made it a running joke with my husband by texting him before I walk in about how long I will stand in line to check out. Like another reviewer, I really keep trying as I do shop across the street at Whole Foods and whichever pet food store is over there, and of course Trader Joe's. My bank is also in this shopping center, so it really would make a nice circular shopping route for me to just stop in. But whenever I do, I'm disappointed. Not just by the long lines - but the sheer lack of customer service. If you read the review of my local Safeway further 'up the hill', you'll see that I'm used to a much different experience. But really, a simple smile or audible 'thank you' would do. Especially after I have been standing in a long line. Really, it doesn't matter what time I go - there is always a wait. I do like the style of the entire complex (though, not the parking lot) and was really excited about visiting when it first opened (yeah, supermarkets excite me...), but inside, it actually feels too big and impersonal to me. So, I only go when I am in the area already and pressed for time. Or if my local SW is out of something I really need. read more

Brand spanking new Safeway & it's awesome! New, clean, short wait bc they have a ton of lanes open, employees ask how you are doing / if you need anything while you're shopping, and they've got samples all over the place! read more

This review is strictly for the deli located inside this Safeway. I stopped by today to have 2 sandwiches made for lunch for my friend and me. There was only 1 person in line ahead of me and 2 people making sandwiches, so I figured it would be a quick stop. I could not have been more wrong. I stepped up to the counter and started my order with my friend's sandwich. He wanted a cold chicken artichoke on sliced whole wheat bread with no cheese and no sauce. Sounds simple enough, right? I have ordered this sandwich made this way on multiple occasions and for some reason, this stymies deli sandwich makers. I always get asked, "cold?! No cheese?!" When I answer with a yes, the sandwich making continues, and 5 minutes later I have a finished sandwich. The staff member today was so flabbergasted that was the order that it took her at least 20 minutes to make 1 sandwich. She kept trying to convince me to put cheese on it, even going so far as to pick up a piece of mozzarella with tongs to show it to me and mention that it comes on the sandwich. In the time it took to get one sandwich from her, the gentleman beside her completed 2 semi complicated orders with more than one sandwich in each order and was on his 3rd customer. When it came time to order my sandwich, an Italian, I was thrilled to hear she had just made one for another customer who changed her mind. I didn't even mind that much that it had no lettuce or tomato on it, because quite frankly, I was over being in the store. If this was the only Safeway near me, I would possibly come back and just expect it to be a slow process. However, since there are other locations just a little further away, I would rather drive the few extra minutes to get there than come back here. read more

I went into another Safeway that shall not be named after placing a custom cake order over 48 hours before I needed it. But when I brought in the design to the store to make sure they got my photos, that bakery person told me they never agreed to make the cake and left me now with only 24 hours. After calling two other specialty stores and a local bakery (they all needed 48 hours that I no longer had) the bakery at the Ygnacio Valley store said, sure we can do that!! I sent them pictures of my simple design and told them to have at it. Needless to say I was so very delighted when I picked up the cake the next morning. The cake was beautiful!!! I personally had to thank the decorator- she was so kind to do this cake for me. I brought it up to the winery where our son worked and everyone loved it. From what I hear the cake tasted so moist and good that a 1/2 of a sheet cake was gone in no time. I thank you from the bottom of my heart!!! read more

This is the WORST Safeway I have ever been to. So sad for a brand new location not to EVER have proper staffing. Every single time I have gone there are only 1 or 2 registers open and I wait 20+ minutes to ring up 1-4 items. Their staff is also extremely slow and have no sense of urgency. Also on a different occasion I had gone to the deli and asked for Mac N' Cheese and the the lady in the deli walked away from the warm food section where I requested the food and walked over to the blocks of cheese and was trying to find the Mac N' Cheese there. I had to ask her what she was doing. And show her where it was. Train your employees better and open more registers Or get rid of the constantly un used registers and put in self checkout. read more

I keep trying and they always disappoint. I go to Nob Hill whenever humanly possible. Tonight I needed a rotisserie chicken, so I tried yet again. The store manager was reviewing break times with two checkers at the check-stand and would not move so I could punch in my pin etc. she bumped into me twice, so I must have been in her way. Apologies for trying to give you my money. Perhaps I just didn't look the Walnut Creek part, in my baggies, but perhaps you could conduct shift reviews when someone is NOT in the middle of trying to check out. read more

The staff at the deli moves at a snails pace. Like a snail who just snorted a line of salt. Too busy talking and interacting with coworkers instead of just doing their job. Be prepared to wait a while. read more

I usually have okay experiences at this Safeway, but I give them the benefit of the doubt because it is a newer Safeway. But tonight was one of the worst experiences I have ever had at ANY Safeway. EVER. I'm going to try to keep it PG because I am irritated AF. First off, I came just to pick up a couple of items, it wasn't too late, around 10PM. I was ready to check out and proceeded to the only checkout lane open. I walked up to the girl (her name was Crystal) slowly, and greeted her with a bubbly "Hi". She then looked at me like WTF did you just say to me, and replied, "what?" with hella attitude. Okay damn, I was just trying to be cordial. Then I asked her if there was anywhere in particular I should put my basket, as I didn't want to just leave it at the register. She replied with "you can put it away yourself or there or there." As she was ringing up my groceries, she was throwing them...LITERALLY throwing it down the conveyor belt. I was a little ticked off by that like would YOU want someone to do that to your groceries? So, I was paying for my groceries, all the while she had this look on her face like she didn't want to be there and that I was inconveniencing her by coming to her line. She finished ringing the transaction as I was bagging my groceries, didn't ask me if I wanted monopoly tickets (which I didn't but I digress), and then threw my receipt on top of my groceries, didn't say thank you have a nice night or anything. She then proceeded to pull her phone out to text or whatever, while I'm still in front of her, like at least do that when I'm gone, it's unprofessional. I said thank you and have a good night, to which she replied "mmhmm" dripping with attitude. All in all, I'll be coming back to this Safeway because I like the selection of vegetables, it seems more fresh and less picked through (kudos to the produce dept). Note to Crystal: Maybe you should learn a little thing called customer service and then you can get some day shifts, it's no wonder they put you on graveyard. read more

Horrible customer service from Ana today, the lines were long so they ask Ana who said she was closing soon to help me and she was extremely rude, she decided to complain to me about not labeling some beans I purchased. After working my 12 hour work day, I guess you have to do their job too. I also had to bag my own groceries which is fine if I was at Food Max. Ana seem to think she is doing you a favor. I think they should get rid of Ana and get self check out! read more

This is for the deli section only - specifically the sandwich section. We have enjoyed Safeway sandwiches in the past - perhaps not gold star quality but good enough. Employees have been courteous for the most part, with an occasional "bad day" but I figure we all have bad days. Today they outdid themselves - I ordered 3 sandwiches, all on the specials menu...easy enough as all the ingredients and preparation is right there on the marquee - veggies, sauces, meats, etc. The deli worker was having a REALLY BAD day based on her poor attitude, dismissive tone of voice and how she slammed the equipment around. She asked what I wanted on each sandwich - I responded that I wanted them just like they were listed - maybe she doesn't know how to make them? Ended up cooking 2 of them (supposed to be served cold), and she neglected to wrap one sandwich properly so it came apart in my grocery basket before even checking out. Not fun trying to put a hot, soggy mess of a sandwich together before the checker gets to it. Got home with the sandwiches, and the bread disintegrated with all the liquid that had soaked into the bread. Additionally, the worker had scraggly, long hair hanging in her face, with the hair net covering a small bun at the top of her head (why bother?). Nasty, to say the least. Today I gave the deli one more chance to show professionalism and provide decent customer service but was disappointed...or maybe I should say that my extremely-low expectations were met. Come on, Safeway....get your act together!!!! Work on your hiring or get in touch with your employees to see what their issues are. Seems to me they are unhappy folks. read more

Yesterday I went in to Safeway to do a pretty big shop. I found almost everything I was looking for except ocean spray cranberry sauce but I bought an alternative brand no worries. I went to check out and my cashier and baggier were nice but were having their own team mate conversation and not paying much attention to how they were bagging my groceries. I asked for "everything " to be bagged in plastic bags because I forgot my reusable bags. I also said to make my bags heavy and full for less trips from my car. They did not listen and were too busy talking. I don't like to repeat myself or get a tone with people. All my things were not bagged and not bagged good either. On top of everything the bagger threw my eggs in a bag and broken them so then I had to wait for him to grab a new one as well. Overall it was my worst experience yet and I work in the retail business so I know the service that show be provided. Needless to say I'm not a hard person to satisfy but the experience was that bad. Please train your front end employees to bag correctly and to stop cross talk when helping the customer in front of you. read more