Lobster Fest is available at this location for $19 before tax and it comes with a lobster bisque…read more The freshness is decent but the lobster roll is slightly lacking in lobster taste... Good efficient service at this location and the biggest con of buying the lobster roll here would be there's no space for dining in. The options are limited to trekking to the food court upstairs in Richmond Centre, walking to your parked car and eat or heading home quickly in order to enjoy their lobster roll warm. I would recommend enjoying the lobster roll warm as it's more yummy and it's refreshing to add some lemon juice to the warm lobster roll. Ambiance at this location is typical of the Chinese bakeries in town. Grab a tray for convenience if you are buying more than 5 items and be patient if there's a line up. There isn't a specific pastry item or baked item that I usually buy from St Germaine besides the lobster roll because the overall taste of their buns are on the sweeter side and I mostly buy savory flavored buns or items like the sesame pastry. Their mango cakes seem to get a lot of compliments and the pineapple buns are quite popular. St Germaine is good at making Cantonese pastries with different variations. It's nice that they keep the menu interesting so one can often find something new to try.

Was just browsing while I was waiting for my cousin and kids shopping in another store, and I…read moredecided to get the Cranberry Cheese bread. Lots of yummy looking breads and buns. Service was pretty quick and friendly. And the Cranberry Cheese bread was soft and tasty.

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The cashier could not communicate - she just pointed to the till after she keyed in all the prices…read moreand she just looked at our purchases. She did not say anything or even look at us. There was no service at all. Therefore, my sister told me to leave and as I was thinking about it, the cashier called a girl to come out from the kitchen to help her speak. I asked the girl if they had rice dumplings and she brought us to the freezer to show us. Then the cashier went to the front counter to check the prices of the rice dumplings before she keyed them into the till. I asked them if they took cash or credit/debit card, she said both. Then she asked me if my card was U.S. and I said no. I did not know why she asked. Then she told me they would take debit card. They should put a sign at the counter to let customers know the payment methods. Moreover, the tap function of their card machine was not working and they did not want to give us receipts until we asked them. The girl just gave us the receipt from the card machine but we also wanted the receipt from the till. Then the cashier said she could not give us both receipts because they would not be able to balance the till later (that was the only time that she spoke). It was not true; stores always give both receipts to customers (one from the card machine and one to show the transactions). The girl talked to the cashier and they put the receipt from the till unwillingly onto the counter then they both looked away from us and talked to each other without handing our purchases to us. Then one of them said, "It's okay" behind us as we were walking to the door. We realized after the interaction that the cashier was hard of hearing as the girl kept telling her what to do. If so, then they should have a sign in the store saying that the cashier was disabled to let customers know so there would not be any misunderstandings. Or they could give a tag for the cashier to wear with the words 'I'm deaf' so the customers would be patient with her. It was not about her work performance; it was about her attitude. She seemed like she did not want to serve. There were places that hired disabled servers and those servers were friendly. Also, those places alerted the customers of the disability to decrease the chances of miscommunication. Some people even went to support those places because they wanted to support those servers. The buns and the mochi tasted okay. The one star is for the service and the store setting. First, they turned off the light inside the bakery which was odd. Do they still want business? Second, half of the store was empty - there were no products on the shelf and there was trash and dust everywhere. It was better for them to simply close the store for the day. P.S. When I went to the bakery more than 15 years ago, the bakery looked nice and bright and it was full of products. I went there often and the store was always busy. The cashier was fine and they even had mini snowy mooncakes. I did not know what had happened to the bakery since then. It is pathetic now.

We always buy our cakes from here, along with all the other baked goods too. Their Tiramisu, mixed…read morefruit cake, and especially their fresh mango cakes during the season are heavenly. Their bakery items are so light, with just the right amount of sweetness, exactly how I like them. Everything is made fresh, so unlike other big chain grocery stores, you don't feel like you're eating something that's been sitting around for days. You can even save money by ordering the cake online through their website. Advance booking gets you a discount. Don't forget to try their Portuguese egg tarts. I love this bakery. Definitely recommend!

Limited time offer! Sprint don't walk to your nearest Saint Germain for this oh so buttery sweet…read morecorn tart. The crust was so flaky as well and you get 50% off if you drop by before the end of the month. Go now!

I know this is not about Paris Baguette (and yes I've been to Paris Baguette/eaten many items from…read morethem before they've opened in Vancouver). Saint bakery consistency in their product is still one I prefer. 3/5 They should have better names/labels on their products considering they are starting to charge a premium 4/5 Most buns/cakes are actually very good ?/5 Service and ambiance depending on location/time/server, too many variables to give a mark. I don't personally have many must order (I have friends/families/colleges) who just show up with them. However I really enjoy the matcha bun, the red bean and mocha bun, chestnut cakes, milk breads.

I know it may not be their fault, but shrinkflation has arrived at this location. Most of the…read morebaked goods are clearly smaller. The buns, the loaves, and most of everything else. They're still good, of course. Just noticeably smaller now. And I do appreciate the fact that I can pop in and buy a HK style milk tea. Birthday cakes are still a reason to come, although their prices have increased somewhat.

Great service and good choices of buns, cakes and breads. There is also fresh baked chicken pie,…read moreegg tarts, apple pie and curry puff in the small oven by the till just tell them how many you want. Come early for a good selection and parking

anice Bakery is my regular spot every time I visit Richmond. They offer delicious Hong Kong-style…read morebreads , cookies , cakes and occasionally feature other Asian-style breads. The majority of their breads taste great, and this time, I discovered some new items! I got a purple rice loaf, chocolate swirl loaf, and molten matcha bread. They also had a purple yam loaf, which made it hard to choose. The Molten Matcha bread had matcha cream inside with matcha-colored bread. The texture was soft, and the cream wasn't too sweet - very good. The Chocolate Swirl loaf had a fluffy and soft texture. The chocolate swirl wasn't overwhelming, but it was still pretty good. The standout item was the Purple Rice loaf. The purple rice was kneaded inside the bread, and it was absolutely delicious - packed with filling and great flavor. Overall, I liked all the loaves. I highly recommend this bakery for their breads, cookies, and other items!

One of my friends took me to Richmond Centre specifically for Saint Germain; was it this good?…read moreActually, I walked by and with discipline window shopped this bakery. A day later, I find myself back here, having an egg tart, Portuguese egg tart, double almond croissant, and banana bread. Both egg tarts were great. While the crust wasn't the crispiest and flakiest, this was preferred. (Maybe I'm the minority who dislikes when the flakes fly everywhere!) The egg portions were just sweet enough and eggy enough, not too thick and not too thin. The almond croissant was very generous with the almond slices, and it was a tasty croissant overall. It also wasn't too crispy or flaky, which was fine. I enjoyed how chewy the interior was. The banana bread slice was also very good. This one surprised me; it was definitely more spongey than I expected, though. Service was great, and they can serve in Mandarin, Cantonese, and English. Communication was interesting, since some staff only speak Mandarin, but it was a fun experience nonetheless. The staff were so friendly, and I know I'll be returning soon!

First time going to the St. Germain's bakery at Richmond Centre. I was apprehensive about getting a…read morewhole cake as i have had a couple of bad experiences recently at the Aberdeen location. We arrived there 10 ish and checked out the cake list. We opted for a mango pudding cake and they told us to wait 20 minutes as they were in the process of making it. I found the menu prices quite affordable and relatively lower compared to a lot of those dessert shops that sell cakes. When we opened the cake later in the afternoon, we all found it nicely presented. There was an abundance of fruits on top. The cake itself was also not too sweet which was perfect for us. The cake only had one layer of pudding and the rest of the layers consisted of sponge cake and minimal mango pieces. Overall, the cake does the job nicely at a reasonable price.

This place is a gem, not a great location and traffic is horrible. The food and pastries are…read moreamazing and brings me back to some of my traditional favourite that I don't get allot anymore. The service is great, fast and friendly. I would rather buy my baked goods here than T&T or anywhere else

This is the place to go for old school HK bakery items that won't break the bank. True to the very…read morefaded price list out front, the prices remain reasonable. Counter service, in and out type of place. Displayed in standard bakery style cases are your HK bakery staples, some breads, and Western style baked goods. Place is big enough to fit a comfortable 6-7 people. No muss no fuss. Cash only & nothing to fault service on. They do package in brown paper bags only so i'd recommend bringing an old cake box or the like if you're planning to scoop up more than a few items as the bags do get oily from the butter/oils from the baked goods. Free parking on Hastings and some side streets. Food wise- only tried their pineapple bun & egg tart. It's $1 each, no tax. Both tastes fine. No major faults. Hope the pricing remains the same. I did wish that overwhelming baked goods smell would be present but maybe I didn't come early enough.

I like this store especially when I'm hungry and needing a quick bite. My favorites are the bbq…read morepork and beef sandwiches. They taste good and are reasonably priced. Wish they had more fillings though. Be forewarned they have a lot of air, lol. But I know it's a high inflation environment. They also have plenty of bread options. They even have cakes. I tried the Black Forest Butter Cake and it was good, creamy and fluffy and would have gone well with coffee. I was satisfied! The place is clean. It's inside the mall. They take cash only unfortunately. So have to make sure you have cash with you.

They put a big piece of coloured plastic (black and red) to surround the 8" durian cake that I…read moreordered and they taped the plastic which made it difficult to remove it (usually the bakeries put a small transparent plastic to surround the cake without the tape because it is easier to remove it this way). Also, the coloured plastic was unnecessary for the kind of cake that I ordered (usually it is used to stabilize the mousse cake but mine is a cream cake). The coloured plastic made the cake look ugly, and it gave them an excuse to put less cream and decoration for the cake. Everything was tasteless - the cream (powder taste), the durian meat (weak taste mixed with cream), the sponge cake (minimal egg taste), and the fruits on top of the cake (they did not have the clear sugar glaze for the fruits; they tasted bitter and the kiwi still had bits of skin on - it was gross). The cake was nasty because the flavour of the ingredients was minimal and it was not sweet. It deterred you from finishing it. In addition, there was a small piece of debris (brown shell) in the cake; it was scary. They did a poor job for the cake (it was just big and heavy - quantity over quality); it was very disappointing. In terms of the service, the staff asked me to pay some deposit when I ordered the cake at the store. It was unusual for bakeries to ask customers for deposit because usually customers pay when they pick up the cake (e.g. when you order the cake by phone then you pay when you pick it up). When I went there to pick up the cake, the staff did not greet me, look at me, or talk to me at all; she just took my receipt and retrieved the cake. She did not even say 'thank you' and she looked annoyed. The staff should be happy to get the whole cakes for customers because the whole cakes are the most expensive item in the store and they are celebratory. The fact that she just taped one small candle with the plastic knife on the box without asking was unprofessional. Cakes are about happy occasions. But their cake made me feel terrible after eating it. They charged me $80 for the cake. It was not even worth half the price with the service. P.S. The bakeries always have a catalogue of cakes for customers because the store would not have all kinds of cakes available in the fridge. Then the staff would explain to customers of their design capabilities. That is service. The fact that the bakeries do not provide a catalogue to customers and just give customers a price list instead means they want to limit the choices for customers by just showing the customers the cakes in the fridge. That means they do not want customers to be happy. If the staff do not want to sell to customers, that means they do not want business.