Completely helpful. I had questions and I was helped getting answers to them. Very helpful; I will…read morego back and get a new board soon as I need one. The stuff I got was less expensive then I thought it would of been.

Dude the kid with the blonde hair is literally the most helpful ever. Helped us get a surf rack,…read moreand ran!! To go help us. Like so good at his job. And very kind, needs a raise lol. But recommend this shop for sure! Very good prices, (25$ board rental for a day) and 50$ for a surf rack for our sedan. For sure come here. Great workers, great prices, great shop. And organized very well.

Ishtar and Oliver, the owners of Blown Out Surf Shack were wonderfully helpful in getting my…read morestepson Javin into the surf. Javin has physical disabilities and needs a special wetsuit to allow him to be comfortable in the chilly waters of Santa Cruz, California. Ishtar set us up perfectly with wetsuit modifications that allowed Javin to shred the knar in perfect comfort! Her kindness in working with my wife to get the wetsuit right is sooo appreciated! Her understanding of our needs and problem solving abilities really made our trip. Gratitude forever! Adam Crom

Thanking Ishtar for her wonderful insights into helping my Son get into a wetsuit, doesn't seem…read morelike enough. My beautiful son has a handicap and wetsuits don't fit the best to keep him warm. Ishtar came up with ideas that helped immensely! Javin's experience in the water was made more comfortable with her help. Beside being a beauty, Ishtar is so kind..Forever thank you!

Great deal and great Selection managed by a great staff…read more The prices are always right. Especially when you can pick up shirts and shorts for $5 and Hoodies for $20. Must stop for shopping when in Santa Cruz.

The Outlet Store on Mission in Santa Cruz: Excellent,…read moreservice, selection, and valued. Staff friendly and helpful.

I had one of the worst customer service experiences I've ever encountered at this store…read more I came in to purchase some apparel for my children, and my daughter picked out a shirt that was on clearance. As I was checking out, the cashier informed me that all clearance sales were final. I acknowledged that and told him that was fine. The problem began when the cashier struggled to remove the security sensor from the shirt. After several unsuccessful attempts, he decided to use wire cutters to remove it while it was still attached to the shirt. My husband even pointed out that doing so would likely damage the garment. Despite the warning, the cashier continued and ultimately tore a sizeable hole in the armpit of the shirt. At that point, we understandably told him we no longer wanted the shirt since it had been damaged by an employee during the checkout process. To our disbelief, the cashier insisted that "all sales are final." I explained that the shirt was not damaged when we agreed to purchase it and that the damage occurred because of their employee's actions. A manager was then called over and made the equally absurd statement that clearance items are on sale because they are defective. The shirt was not defective when we selected it--it became defective because their employee damaged it while attempting to remove the security tag. Rather than taking responsibility for their mistake, they told us we either had to find another item of the same price or take the ripped shirt. Their complete lack of accountability and customer service was shocking. In the end, we found another shirt, sparing them from having to refund the $18.95 they seemed so determined not to return. The entire situation could have been resolved with a simple apology and common sense. Instead, we were met with excuses, poor service, and a complete disregard for customer satisfaction. Based on this experience, I will never shop here again and would not recommend this store to anyone.

I discovered this place while I was having lunch at the new MAD YOLKS on 41st avenue. I wanted a…read moreSANTA CRUZ t shirt or hat and was surprised at how the store was stacked with branded real skateboarding supplies and apparel. The store layout is setup really good. From the outside the store doesn't look appealing but once you enter it's like a whole different realm . Customer service is there to help you with any questions. I found a black colored SC windbreaker that I am happy with. I hope it last because the logo doesn't seem like it can take wear and tear . Crazy the shopper in front of me in line was from Berlin , Germany so you know that this town is made for tourists and memories . Tons of variety of boards here on display. I didn't see too many SANTA CRUZ t shirts though you gotta go to the physical boardwalk store and purchase them there or at Capitola mall. I am glad I discovered this place while, there is btw plenty of parking across the street free.

I came in here recently hoping to get some gifts for my grandson who I was off to visit. I of…read morecourse am out of style at my age but I knew he surfs at college and I had his sizes so figured how hard could it be. I was amazed and a bit overwhelmed by the amount of options but had the sweetest experience being helped by a young man named Bruce. He helped me pick out a few items based off pictures I showed him of my grandson. Turns out he was spot on with what we picked and I just couldn't shake how kind him and the other staff where as we sorted through all the options. Apparently he is from the east coast he said and he really had that spirit of hospitality. This is exactly why I find good old fashioned brick and mortar shops to really hand select items these days despite the instant gratification of online ordering.

Not a place to go if you're looking for a good price OR if you want someone who takes the time to…read moretalk to you and help you. They have 10 plus staff and they all act too busy to even talk about stuff w/ an attitude like you're not cool enough to be in the store. Maybe take a lesson in customer service if you're gonna work here and remove the "too cool for school" stick from your teenage first job booties.

This is a great business. I volunteer with an animal rescue agency. Saturday I needed to check on…read morea little guy under the wharf at main beach. Parking nearby on such a beautiful weekend day was just about impossible but these guys managed to squeeze me in and let me park for free while I got the animal squared away. They are not only a great surf shop but they're really good people who care about the ocean and their community.

Such cool and friendly guys running the shop. Helped with parking and they have cool stuff there…read more Highly recommend!

Came into the store for my very first surfboard. I was unsure of which models were better than…read moreothers, but thankfully Christie was kind enough to help me out and pick out the best one for me. She was really knowledgeable of the store and the brand. Her kindness and professionalism has created a very welcoming experience for me, and I would definitely recommend her service for future visits.

Nice small shop with parking on the side and at the back…read more Came in on a cloudy day so it was quiet. They have a promo going on - 2 pcs swim wear + slippers or hat for $99. It's a great deal! The young lady was helpful. I like the area because it's on the way to the pleasure point and it's near the other shops, restaurants and coffee shop that I go to.

Nice location to visit and browse while in SC. Store is clean with a lot of selection that isn't…read moreoverwhelming. Some current inventory with previous seasons. Some additional, some at almost full price - but didn't really check those out. Great deal on a mint green 3/4 zip fleece $23!!! It's one of the few outlets of Patagonia. The other one I've visited was in Reno. Customer service - not so much in terms of hellos and how can I help you - and that's fine.

Quality/Quantity - We are loyal customers at your Reno, NV location. We visit this location every…read moretime we come to Santa Cruz. Not sure why as we have NEVER bought anything from this location. Habit I guess?!?! In the past, the styles here were not of our taste, but it looks like that has changed. Much more "neutral" styles now. Atmosphere - I believe one of the first Patagonia Outlet stores opened. Decent size location. They even have a lounge area; see picture. Very clean, neat, organized location; see pictures. Plenty of mall parking. Restrooms (if needed) are in the rear of the building, a long walk. Not sure if they are Patagonia's or the mall's restrooms. Open 7 days a week from 10am to 6pm; and on Sundays from 11am to 5pm. Service - Self service. Price - Above average, but that is the cost for quality (and service). Owner Comment - Congrats on your success since 1973. And thank you for also giving 1% to not-for-profit workers "to defend the earth." And having programs that raise awareness of environmental and social issues. My favorite program is Worn Wear. You can either sell Patagonia your used clothes or trade them in so they can fix it. I believe that reusing is better than recycling. Furthermore, they give you credit ranging from $15 to $150.

I love Noland's because they have some of the best Santa Cruz gear sold here. They keep up with…read moretrends and have the coolest designs. I have 4-5 of their sweatshirts and a couple of their long sleeves that ive been wearing for years! They have good quality bathing suits, shorts, hoodies, sunglasses, back packs, basically everything you'd need for a good beach day and some afternoon fun in the sun. The people that work here are super welcoming and nice giving this place a local beach town feel. I love it! This place is rad! The owners are really good people!! You can tell that they really love their community.

There are usually a group of items on a sale rack outside with some pretty good discounts…read more Sometimes you see the same items on the rack if you return after a few weeks. The store is convenient to go to when you are at the beach, and they have a nice selection of different brands of clothing, with many different choices--shirts,hoodies and more--that say Santa Cruz on them ( the city, not the company). A lot of the designs are really attractive. The sales staff is considerate enough to remind you that sale items are final sale. Overall a pleasant place to shop.

I have to say, the guy who runs this shop knew me better than I knew myself: He suggested a 9-ft…read more hard board with a little less width and float than I was used to. I hesitated and was leaning towards a more expensive board with more volume, but he assured me that after a few sessions I'd dial it in. Now, 5-6 sessions later I love the board he suggested. I don't know what's up with the negative reviews about consignment, but as a buyer I loved this place.

Gordon is a sleeze ball salesman and lies through his teeth about everything. My 4 year old could…read moredo better ding repairs than these guys. They plugged a 2" rail gash with lumpy Sun Cure and it fell off when I was surfing.