Horrible rude service & crappy corporate response. February 8th incident. The corporate office never called me only a thank you for your feedback and we'll look into it. Well I'll take my money elsewhere & no intention to go to any other Salad & Go. My complaint to their corporate office below: I was going to do an order. Person came on speaker what's the name on the order? I state I need to place an order. "Uh what do you want?" Excuse me I state. In a very snotty tone "What can I get for you?" I've done retail and the tone behavior bad. I go to window young African Ameriican worker comes over from the walk up window to the drive thru window, I ask for the manager. The worker states one moment I'll check. I hear them asking then this worker comes up saying she's the manager and nobody knew. So, a young girl comes up saying I'm a manager ok so if you are the manager summer why did I hear the young lady ask you for the manager? Then change the story and say I'm a shift lead. Not sure but that voice sounds same for Summer if that is her name. I asked what was the name of the person who was on the speaker and your GM's name plus contact information. "I'm not giving you her name and she sounded fine to me." Based on your behavior, I'm sure she sounded fine being your customer service is as bad as hers. I'm contacting your corporate office. "Contact them then." read more

Salad and Go - Outside - Salad Near Me - Phoenix, Arizona

We love using this franchise; haven't been to one in a year or two but we haven't been disappointed yet. Sturdy, shakeable bowls which could be used at home (I saved the forks!). Quick, easy friendly service! read more

Always love coming to this location! The food is prepared (almost freaky) fast-- drive-through or mobile order! The drive through line is never too long, and I know what to expect every time I come here. My favorite drink has to be their cold brew, with oat milk and sugar free vanilla. I will say the area isn't somewhere I would feel the safest walking alone in, but in my car it's totally fine. read more

Salad and Go - Cold brew with Oat Milk and Sugar free Vanilla - Salad Near Me - Phoenix, Arizona

This location is usually busy around the noon hour but most times the line moves quickly. The food is always fresh and the orders are fairly precise when asking for add ons. I enjoy interacting with the staff as they are always so happy. read more

Salad and Go - Salad Near Me - Phoenix, Arizona

Great food and fast service...the breakfast lunch combo is great deal for less than $13 for a day.

Great place to get a salad. You can pick one that they offer or build your own I highly suggest you try some of their drink drinks there Arnold Palmer's are amazing read more

I was not given the ranch dressing and I had hard avocados that were not completely peeled off. It took me 20 min to go through the drive thru so to end up with an unsatisfying meal, I was disappointed. I had to get salad dressing somewhere else because I was not driving back just for it. read more

Salad and Go - Salad Near Me - Phoenix, Arizona

I come here to eat healthy but f find it important to recognize exceptional customer service by way of exceptional people whenever I encounter it - it is truly a healing experience. Today my server was top notch. In the recent past I interacted with Oscar at the register who went above & beyond. I was at a moment in my day where I needed kindness & it was shown x 1,000 today & in the past. To Salad & Go and to the management, the crew you've currently got working there is one of THE BEST EVER. I pray that they are treated with the utmost care and consideration. I wish everyone at the location blessings & success as you all deserve it. Thanks for healthy food with the attitude to match - it makes the food taste better! read more

I placed my first order for Salad and Go today after downloading their app. The app installed easily on my phone and was easy to use. I ordered their Autumn salad with Thai dressing (I really wanted to replace the Balsamic which comes with it, but didn't see how. I'll look more next time). After ordering I drove to the restaurant. I told them I ordered with the app, they asked me my name and then repeated my order back to me. The whole ordering and pick up experience was smooth and easy. The salad itself was delicious! My wife and I plan to start coming here, instead of Chick-fil-a when we want a salad. All in all, a great experience. read more

Yet another bad decision on my part. Ordered online they provide the time I show up. Massive line and six minutes between cars moving one spot. When will I learn? Twenty six minutes it took me to pick up my order. Why order ahead? Why go here? Ugh. read more

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First time at this location and service and food still great. Had my favorite. The chicken cob wrap and green reviver juice. Thinking of going back. So good. Thanks for everything guys. I leave totally happy every time read more

This SaG location can be easily missed; for me as I turned right I did not initially see it tucked away but GPS did not steer me wrong. It shares the lot with the laundromat. When it gets busy the line will wrap around the building with just enough room to get by. As much as I love SaG's menu, sometimes it's nice to try something new! I decided to try the new Brussels Caesar salad with chicken ($5.74). At first I wasn't sure the Brussels, golden raisins, Parmesan crisps, and balsamic onions were going to work- that's a lot of different textures and tastes! But trust me- it works! Not only does it work, it's delicious!! The balsamic onions and golden raisins added some nice sweetness to the robust taste of the roasted Brussel sprouts. My only minor gripe would be that the brussels weren't even in size- they were either small or very hearty. Try the new Brussels Sprouts caesar while you can- it's my new favorite!! read more

Salad and Go - New! Brussel Caesar salad fall 2021 - Salad Near Me - Phoenix, Arizona

1 hr in the drive-thru, probably 15-20 cars wrapped around at all times. Cars even blocking the parking lot entrance to Indian School. Drive-thru got so long people started parking and walking to window, only to find another line. Make no mistake, it didn't take 1 hr due to so many customers. There was a clear 2-3 car gap between the order speaker and the driver through window. The line started at the speaker and went all the way back. That means you guys weren't taking the orders fast enough and handing them off to customers fast enough at the window. Finally made it to the speaker to order, I was asked to wait, which took another 5-7 mins. Asked a question about a menu items, which the employee did not know. So I skipped and ordered as quickly as possible as I felt bad for those behind me. The food is delicious, no complaints there. My question is, were you guys adequately staffed this morning? You have had long lines before but we fly through. No apology at the window for the wait, and I wasn't even handed a receipt with my food. Probably because there's a survey link at the bottom? I could have went to a grocery store, bought veggies, came home, and made my own salad for the amount of time this order took. Had your drive through been designed so cars can change their mind and drive off, I would have. Anyway, staff properly. Apologize to customers for the wait when they, it goes a long way. Common sense stuff but you're welcome. read more

Salad and Go - Long drive-thru line, people started parking and walking to window... only to find another long line. - Salad Near Me - Phoenix, Arizona

Another great feature of living in Arizona healthy fast food! I love this place and it's always sooo affordable

The salads were all good and the portion size was huge. The price is very reasonable especially considering the good quality. Line was long in the drive though but extremely fast. We did experience a problem. We ordered 3 salads and were given only 2. My wife didn't catch the missing salad which was discovered when we got home. She went back and got the missing salad. read more

The breakfast bowls, I'm obsessed so good omg. It's a bad habit. But so yummy. Thank you

Horrible horrible horrible. I get it, it's busy lunch rush. I go to the walk up window and attempt to order... several times. Homeboy at the widow (you know who you are) totally ignores me at window. Mind you 8 people waiting for their order!!! People waiting were like good luck we've been waiting for like 10-15 mins. So I push the "ring bell for service" bell! Guess what nothing. So I patiently wait. Line is now down to two... I ask may I order here or do I have to order at another window? Guy says. The manager said You need to go thru the drive thru. We're too Busy!!! I ask what's the difference between ordering here or drive thru he closes window on me.... Seriously. You guys are horrible horrible horrible. PS. YOU WANT NO WAIT AND FRIENDLY SERVICE GO TO THE BETHANY ANS 7th ST LOCATIOn!!! Sooooooo much better there!! read more

It has gotten even worse! I stopped going here altogether a long time ago, instead meal-prepping my breakfast (which saves time and money, tastes better). Though, on those unfortunate mornings when I am running late for work, I would still go to this location. On FOUR occasions they have L I T E R A L L Y not had food. Let that sink in, fellow consumer. THIS IS A RESTAURANT THAT RARELY HAS FOOD. Like, no salads, no burritos, no sides. Not a morsel of food. In fact, the derelict, terrifying homeless person (read: horrible ambiance) staring at people in the drive-thru line had more food in her hand than this "food" establishment. The service is still unsatisfactory. The line rarely takes less than 15 minutes. One WEEKEND, I was in the drive-thru line for 28 minutes. If you want to wait here for longer than you would at a sit-down restaurant, to perhaps not even be able to purchase food, then for sure go here. If you are sane, go anywhere else. Salad and Go has chosen to become a pure disaster. read more

This location seems to just never be able to get things right. Today my order was never made because they opened late and the "eggs we're cooking". 20 minutes later it was still not done. Staff barely apologized for the situation. There's just no care there at all. When I was refunded they refunded the wrong amount. I was going to write a huge review about the situation and I see on this page it would be, just another bad review. I never thought I would see the day that Mcdonalds is more reliable and better quality. read more

Located at the intersection of 35th Ave & Peoria near Laser Quest & Planet Fitness... Placed a large team order online and it was ready as expected. Single lane Drive thru but it's moving fast and plenty of space so it's not congested. Probably one of the smallest ones I've seen but consistent with the food like all other locations. read more

Salad and Go - Salad Near Me - Phoenix, Arizona

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Tried to reach out via the website per the instructions and the website doesn't work. Good food. Shitty people and customer service go to literally any other location or just choose a different place entirely. read more

Salad and Go - What a rude employee. I hope your disrespectful ass gets fired. - Salad Near Me - Phoenix, Arizona

I really love this place! I've have eaten it everyday for almost 2 weeks before. It's well priced for what you get and very quick! The service is always good also but the last couple visits have not been the best, they have been completely messing up my order and did it 3 times in a row. This last time, I asked for no bacon bits because I do not eat pork and extra cheese and the gave me bacon bites and no cheese. I can honestly say, for a hungry pregnant woman heading to a meeting, I was a bit disappointed and actually cried because I couldn't eat (blame the hormones). The time before the last, I asked if I could pay for the car behind me because I may have cut her off accidentally but wasn't sure (the locations for salad n go are so inconvenient) but the cashier said no, I was confused. Whenever I ask for extra cheese they charge me for it but do not give it to me. Overall, the food is good and the service is also. You just have to be very specific about what you want, know the time to go and possibly get out and order at the window so you don't feel rushed. But with the few bad times, I will still give them a chance because I can only imagine the lunch time pressure and it's so close to my job and better than alternatives. I'm sure they are on point during the off times. read more

Salad and Go - House Salad with chicken - Salad Near Me - Phoenix, Arizona

Sat in a line that did not move for fourth min between 7-745 Need more personnel at this location

I have wanted to try a salad from here for a long time, then this location popped up out of nowhere. I have been here for a few times and like how busy this place gets. The only salad I have ordered is the fall harvest. It has so many things on it that I like and a few I am not crazy about. The combination just works. I like the green straws and orange forks. This really needs to be my go to place when I decide to grab lunch. The options are healthier and taste better than any salad I have made for myself. read more

Amazing fresh salads and more ! Great pricing ! And great service! Super fast and absolutely delicious read more

Salad and Go - Cobb salad cucumber mint lemonade - Salad Near Me - Phoenix, Arizona

I don't have a problem with all the Salas & Go's but just the one on 777 W. Indian School Rd. Seems like every time I go and order or my boyfriend orders they mess up our order, nothing out of this world, I ask for no Onions or tomatoes but I still get them somehow, and when I ask for extra sauce I never get it, just annoying that these people can't make an order right read more

I normally love a healthy option but When I almost choked and died.. This place is a death trap disguised as a fast food joint. I nearly met my demise because I'm sorry but some careless fool left a large freaking banana pepper stem in my wrap. Are they trying to kill their customers or just too lazy to clean properly? I demand a refund, an apology, and a guarantee that they'll stop trying to murder people with their food. Stay woke, people - this place is a hazard to your health! read more

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They were awful to me. First of all the girl that took my order said she would have to charge me extra for oil & vinegar. I told her you didn't charge me last time and I'm a new customer. She said okay, I won't charge you and I thanked her. When I got up to the window at 3pm the cashier said it would be $8 and I said but the salads are on $6.42 she said the oil & vinegar are extra. I said but the girl that took the order said she wouldn't charge me and and said "it's extra." I said "okay, I don't want it then." She took my card and when she went to hand it to me I said " I won't be back." She said "We don't need you." read more

I sadly found plastic in my wrap... I have seen reviews of people finding gross stuff in their food at this location but never thought it would be me. Here we are... read more

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Salad and go is the only fast food I like. It never disappoints... I can get a huge delicious salad for under $6! They have new specials periodically that are fun and often tasty. Their dressings are delicious. The ingredients always seem fresh, and they're super fast. read more

This location has recently gone downhill. I typically order lunch for my staff and it's picked up by someone and brought to our facility as were all in the medical field and my staff frequently doesn't get breaks it's SO frustrating for an online order to be delivered for salads and there NEVER ANY SALAD DRESSING! I don't understand how it's always always on the ticket and yet it's never supplied. The only person who gets any sort of sauce is the individual that gets salsa with his breakfast burrito. Its really ridiculous that a place serving salads won't provide dressing. There is typically always a line to just pick up the online order because there never ready. I eventually had to stop going and send another employee but it's just gotten outta hand. I frequently order a Thai wrap with no protein and no red peppers adding red onions and i have an allergy to the red peppers as to why i remove them. THEY ALWAYS PUT THEM INSIDE. And add in the no dressing. This location is horrible as of late read more

Where else can you get a fresh tasty salad (or wrap or whatever else) insanely fast for a reasonable price? Not many places. I love their Cobb. It's huge and enough for my husband and me to share. I also am partial to getting the protein snack box. Everything here is excellent and always correct even if you ask for a modification. It has been a bummer that the walk up window has been closed the last several times I have gone, but the drive through moves quickly. For a quick lunch on the go that is not typical fast food it really can't be beat. read more

I eat at salad and go two or three times a week. Today though I went to the 7th Ave and Indian School location. I've now been in the drive thru line (locked in a cars behind me) for over 20 minutes and am maybe halfway to the window. Other reviews show this is a common problem at this location. Go to the Bethany location instead or if there are more than five cars in line at this spot, just keep driving. It's weird cause the Bethany location gets super busy too, like cars in the street busy, but I've never had to wait even a fraction of this amount of time. read more

Got all the way home, no dressing in the bag. Of course. Had to eat a dry salad thanks to incompetence. You had one job, people....

It takes 30 mins every time I come here to get one salad. Yelp is also stupid for making people add letter to leave a review.

Order through drive thru usually pretty fast however for some reason the person at the window decided to make me wait thru the person behind me entire order which was clearly an extensive order as it took over 10 minutes and when the person finally acknowledged me she just said sorry. I get it you're taking an order but seems like someone could have at least acknowledged me btw person behind me was given his order before i even made it to the drive way smh read more

I love the salads from here and the lemonades. However the line was long one day and I thought I'd just go to the walk up. Instead of being explained that I need to order off of the app and that the walk up is just a pick up window. The girl opened the window and said name? I said oh I'm sorry I wanted to place an order. Do I have to order on the app? She said yes and closed the window. I understand they are busy but some sort of customer service would have been nice. read more

This is by far the most incompetent group of restaurant employees that I've ever seen in my life. On October 3rd, ordered a salad with special modifications (no blue cheese). When I arrived to my destination, I noticed there was tons of blue cheese in my salad. I found the receipt to call the restaurant, and there was NO phone number available. Per customer service, "Our teams don't have direct phone lines to allow our teams to focus on service..." Personally, I'm not sure what service they're focused on, because 8 times out of 10 they mess up the order, in addition, they are very rude to customers. So, exactly what service are they focused on? I had to get online to contact customer service, and Krysta R. responded, requiring that I give details of the order before giving me a credit or moving forward. She assured me that "All feedback is taken very seriously and every complaint we receive is documented and followed up on with the team working." Not even 2 weeks later, here we are again with the same problem. Smh. I went back today, giving them another chance and I was shorted again. We're all human, but to consistently AND carelessly make the same mistakes is unprofessional for a business. And this location consistently misses the mark. How can you mess up something as simple as a salad? Not only that, I was charged extra for salad dressing. Gave me the wrong order, but made sure they charged me extra $. I will no longer be giving them my business. They are so incompetent. read more

I love salad and go and used to have lunch from there about 3 to 4 times a week but I moved and was so upset that they weren't nearby anymore. I just noticed this location near my house a couple of weeks ago and finally decided to go there and get one of the amazing salads I've been missing. When I got there I saw two employees standing outside the back door on the phone. The car in front of me pulled up to the ordering area and waited for about 10 minutes before they were helped, the cars were lining up behind me and honking. Nobody was being helped I guess? I brushed it off because we never know what's really going on. Ordered and got my salad and came home to eat it and a lot of my lettuce is brown. My avocado is completely whole (not cute up at all) and also brown. I know avocados easily brown so I tasted it anyways, it is disgusting. The tortilla strips are also very stale. Apparently this location isn't big on quality of food or customer service. Bummer. I'll have to make the drive to other locations because I still love salad and go. read more

Horrible customer service!!! I placed an order on the app, it was 8 minutes late being finished which never has happened at any other salad and go I've been to. Then the person has an attitude that gives me our food... It shouldn't take 18+ minutes to make a salad... And you aren't doing us a favor by working where you work... Don't go here, there's plenty other places to go read more