Make your own salad and avoid the disappointment. If only the on site employees were as responsive as the business manager assigned to this yelp account, maybe my online order wouldn't have taken an extra half hour. With an empty dining room and three customers in line, I was very surprised that my order, placed 30 minutes before I arrived, was not ready at the quoted time. The poor employees didn't seem to be very happy to be there and did not have any sense of urgency, even though they were deep in the weeds. They were quite nice and made some decent excuses for the slow service, but no one ever apologized. And they ran out of bread. Rough time to be starting a business, even tougher if you don't care about servicing the customers or keeping to your quoted pick up times. read more

Salata - The amount of business it takes to slow down Salata. - Salad Near Me - Atlanta, Georgia

Over the past few months, the service at this location has become increasingly worse. Long wait times. Cross-contamination of the salad ingredients (a hazard when it comes to food allergies/intolerance). Messy serving area with dressing and crumbs on the food containers. And the staff morale/energy seems low and dismissive. I'm not sure what happened here. Other locations are great. There's so much potential here. However, despite initially enjoying this location, I don't feel comfortable continuing to return after several dissatisfactory experiences. read more

Really loved Salata when visiting Texas. This locations is constantly out of items, messes up online orders, and constantly closes before their offices close time of 9 pm. read more

This is my second review for this location and I hate to do this. I'm writing this to prevent future customers to experience what I did. I normally come here as much as I can because I love their salads and all the toppings they have to offer. However, the experience yesterday was horrific! I placed an online order and was suppose to be completed at 7:08 pm. I arrived at 7:12 pm. When the young man he came up to me and I told him I had an online order. When they located my receipt he told me it will be finished in the next five minutes. I have no problem waiting, after I grabbed my purse from my car I sat down and waited. As I waited I saw the young man assemble all the online orders, but stopped midway to take a walk-in customer order. As a couple of minutes passed he finishes the customer order, more walk-in customers come in. Him and another young lady began to take their orders as the online orders are sitting out on the bar. In the midst of the employees taking the walk-in orders, I approached the counter and asked about my order. All that was left was my protein, crutons, and crossiant. If I had not walked up there to ask I would have been waiting for almost 30 minutes! They did not bother to finish up the online orders before taking the walk-ins to which I do not know what your guidelines are. Being that I was physically there I assumed my order could have finished before the walk-ins were served. Especially if it were only those few items left. read more

This used to be my favorite place to eat at. But recently things have just been going downhill. I'm not sure if they got new management, or if food supply chain is to blame, but in the past month the four times I've gone they're always out of nearly everything. I can see the stress levels on the workers faces having to tell the customers that they don't have a lot of things. I do want to give kudos to the workers, they seem like young high school and college students, and they're still able to provide good customer service underneath the circumstances. I just wish they can get it together. I want to get my wrap with kale and cabbage like I normally do not have to settle for Romain lettuce. read more

Always fresh with good service. I've also gotten them delivered w door dash once with was also good. Staff was very helpful when an issue came up. read more

I love all the options at Salata, but the service is a little dicy. I usually get the wrap, but they have tons of dressings, veggies, fruits, and proteins. The tomato basil soup is so good. read more

The manager and staff were so friendly and energetic. I could tell the work culture was great and they were having fun. Salad was fresh and jalapeño avocado dressing was amazing. read more

LOVE LOVE LOVE THEIR SALADS The only con is the price. It's a bit expensive but it's sooooo good. It's like a high end subway for salads. They aren't stingy with the dressing. The seafood salad is my favorite! read more

The service is still very poor here. I think you guys should just close at 8:30p. They won't mist the salad for you at 8:30p because they don't want to clean the bowls. They're out of just about everything, but you see them in the containers on the tray. You guys are the worst with no incentive to get better‍ read more

I really want to like this place, and have tried 5+ times to order (all delivery, via either the Salata app or through Doordash). The ingredients are good but I have literally NEVER had my order be correct. The first time I ordered two salads and they only sent one. The second time, they sent the salads correctly, but also sent me someone else's wrap. When I called the store to alert them, they didn't seem to care (and actually asked me if I would drive the wrap back to the store!). I just ordered 3 salads, and the driver brought me someone else's order (a wrap and a soup), and had to go back to the store and have them remake 3 salads, and they STILL got the order wrong (and did not include the pita chips or the croissant). I want to be supportive, because it tastes good, but it seems really impossible to get what you ordered at this place. read more

The reviews are true. I stayed away for years and finally broke down and tried this place. All bad reviews indicate the staff is inattentive and doesn't even acknowledge customers who walk in. Definitely not clean. Bad energy from the staff. I just ordered a $13+ Greek chicken salad. They literally give you 4 tiny pieces of chicken. Worse than chipotle. Definitely won't be going back. Try Sweetgreens instead in Atlanta. Staff actually acknowledges you and the food is great, store is clean. Unlike Salata read more

I was excited for a salad bar to oPen nearby, but my experience left much to be desired. With 3-4 customers in front of me, the manager stopped the line to yell at the employees in front of all the customers for not refilling items. After this uncomfortable exchange, they realized they were out of a lot of the most popular items (during prime dinner time on a Thursday so that was confusing). The service was given with a lot of attitude and confusion, I don't think a single person smiled. When I was accidentally charged for three salads instead of two it was an ordeal to get me my money back, which was given in cash. The only saving grace was that the salad itself was good, but hopefully they sort through their opening growing pains (although not a good look with so much visibility to customers). read more

Let me start by saying I LOVE Salata! But, this particular location is bad. Service is terrible, they ALWAYS out of something or either they don't want to refill it! The staff is unfriendly! All the chicken yesterday was burnt! Now the food on a GOOD day is amazing. I give it 3 stars based solely on the company itself not this location. I love the chipotle ranch! My advice is to avoid this one and go to the one on Ponce. read more

Great clean place to eat from... Just a bit disturbed about the night staff lying to customers. Every time I have purchased a salad from this place there have always been an option to have the salad chopped or simply tossed. I asked for chopped and received an eye roll and a lie, as if I asked for candy in the gym. read more

I reached out to corporate customer service about this location about a month ago after multiple mishaps with incorrect orders, missing items, and just general poor customer service. The regional manager phoned me and, while he was professional and said all the right things, I wasn't convinced improvement was on the horizon. Today I decided to give them one more chance. Unbelievable as it sounds, it's actually gotten worse. I get the covid staffing and supply chain issues. But that's not the problem here. The problem is leadership. The manager just barks orders at 4-5 employees who clearly aren't trained and don't know what to do besides slowly wipe counter tops. I'm done. Salata won't get another dime from me. Which is a shame because if they could just manage to consistently make the orders correctly, my family would be frequent patrons. Cue the corporate response to this review claiming they value the feedback. Maybe they do value it, but they don't use it to make any improvements. read more

Staff don't seem to care or want to be there. I understand that it may not be a dream job, but customer service is part of the food industry. Even a smile or intonation to staff's voices would make it a more favorable experience. The whole operation seems poorly organized compared to the other Salata branches in Atlanta. read more

What an awesome addition to the neighborhood! Lots of choices with fresh ingredients, quick service and friendly staff. This is a great option for dining in or carry out. read more

So I placed and order before I left my house at 8:03, the mobile receipt said it would be ready. Here it is 840pm and my order just got rushed. The gotta do better. read more

Worst location yet. They were out of ranch... I'm sorry but what salad bar runs out of ranch??? They were also out of multiple toppings and proteins. Didn't even have bags to put the salads in... Never coming back to this location! read more

Well, I tried to email the corporate office about my experience before writing a review, but I received no response. Customer service is not a priority. I will just leave this email that I sent here: I am writing because we love to frequent the Salata location in Madison Yards in Atlanta. Usually we get pretty ok service, but tonight we were spoken to in a direct rude manor as soon as we stepped foot into the door and then were refused when we requested our salads to be made in a bowl. So we decided to leave after that interaction and when we realized that many ingredient options were not out. I would understand this more if it was at the end of the night, but it is 6:30pm on Saturday. We were coming here twice a week, but it is going to take awhile for us to come back after this experience and I wanted someone to know that cares about their customers and their profit, because this employee does not. She was actually happy that we decided to leave, and went over to immediately talk to a party dining in when we decided to leave. A also wanted to make sure you all received this in an email, rather than me leaving a review because we truly do want to feel like we can come back. Thank you for your time. No response from this email. Very disappointed, will not be coming back even though we love the food and we even tipped for the service every time!! read more

Genuinely horrible service, i stood in a line with one person ahead of me for 25 minutes to even begin my order. Every employee looked absolutely miserable and cared not one bit about trying to pick up the pace. In addition, they keep the ingredients bar absolutely disgusting, mixing ingredients and dressings, just not caring at all about the job they are performing. Incredibly disappointing since it is one of the only build your salad places in its vicinity, but it's quite literally a horrible experience. read more

Salad is amazing but the service is lacking. I've been there a few times and a few of the servers present as if they don't want to be there already! They just opened! Today one got sauce all over my card and then told me to go get a napkin. A few days ago, I had to ask the other server to mix my salad a bit more because she rushed it. Having had other servers in my first few experiences, I knew what to expect and their delivery on both days were subpar. The only thing that will keep me going back is my desire to have a healthy quick meal. My first day there was an enthusiastic employee who I loved! He let me sample things and explained the process. The two I've had over the past week (1/8 & 1/10) were a bit of a disappointment. read more

They are rude and they don't keep the salad station clean. You go to the counter to order and they have food thrown all over the place and they don't change their gloves as often as they should. read more

My husband and I have tried this place twice and needless to say we will not be back. Our first visit ended in ultimately not getting anything because they were pretty much put of everything. However, we did go later in the evening and decided that they could have just had a busy day and were out of things so we decided to try another day. Well, we went back today at about noon to be sure we'd be able to try all of their offerings this time around but were sadly mistaken. They ended up being out of quite a few options again but we still tried to make the best of it. We paid $28 for two salads that were subpar at best. I actually make better salads at home but needed a break today. For the price I expected a better quality meal but instead I ended up with a soggy nasty salad. My husband ended up just having to get olive oil as a dressing because they didn't have any dressing he requested that was on their menu. Very disappointing.... read more

Very disappointed in the service. I came in at 6:20pm on a Sunday. Closing is at 7 so i thought that was a considerable amount of time before closing: As soon as I walk in a girl asks if I have a call in order and when I say no she gets and attitude and shakes her head. I should've left then but I had a long work day and was starving. Everything was already being put away. I asked for my salad to be tossed in dressing but it was just drizzled on top. And the person making my food was talking so monotoned and low that I had to keep asking him to repeat what he was saying. I won't be visiting this location again I didn't feel welcomed at all read more

I always wanted to stop by and try Salata but I never got the chance until I stumbled upon this location. I love salata now based on this location alone. Always clean and the workers are always friendly! This is like chipotle for salads which I love love love. read more

I love Salata and used to love this location when they first opened. I'd literally treat myself to dinner once a week while taking a class close by. But, the quality of service at this location has declined dramatically. I try to give grace because pandemic, but the customer service is lacking. My online orders are never ready on time and are often missing items. I've really tried to support this location but after today I'm done. read more

The past couple of times I placed an online order here it was extremely late. Today I showed up 30 minutes late and my order was actually ready! But when I got home I realized that having ordered the jalapeño avocado salad and adding chicken, they forgot to include avocados and chicken. read more

I visit this location possibly 3 times a week. And today things did not go as smoothly as they usually do. I got the wrap like I usually do and when I finally get to the part of the process where I was supposed to pick my wrap. The chick that was rolling my wrap had the worst attitude she even sliced my wrap wrong then proceeded to ask other coworkers to take over because she couldn't. I was just standing there in disbelief. She just left me standing there. At this point I think I will be choosing another location to go to even though this is the closest to my home. read more

I was very excited to try this new salad place out. The salad itself tasted good...but the customer service is lacking. I walked in and was the only person in the building. The lady behind the counter wasn't very friendly and asked me to hold on while she continued to stock food. Considering I was the only one there...I felt what she was doing could have waited...instead of making me wait (with small children). After not attending to me, the other person in the store came to take my order. I got my salad to go and the portion seemed a little small for the price. I could definitely get more salad at a similar cost driving somewhere a little further. read more

I eat here all the time, but I really wish they would come up with a better handoff at the end of the counter (salad maker and cashier) as it relates to the croissant that is supposed to come with your salad. It never fails, I ask for a croissant from the person that is making my salad and that person says okay, passes my food to the cashier and then I get home and no croissant. This has happened at least 6 times. I shouldn't have to check my order before leaving for something simple as this. Please get it together at the end of the checkout. And please get the LIME vinaigrette back in or remove it from the menu. Thanks. read more

I usually don't do reviews, but here we go. This was my 3rd time visiting this location and my 1st experience was a perfect 10, but my 2nd and 3rd was the absolute WORSE. I have a addictive personality so when I like something I tend to go back to it over and over especially food, and this was one of those times. I visited this location 3 times in a row in a 3 week span. My 2nd experience when I went into this location and young lady was on her phone and someone ask that she assist me my, so she wasn't pleased. Basically, once she started with everything that I ask for begin to be irratated with every request, so I informed another lady this I would just wait on her and perfect that she make my salad due to the previous young ladies customer service, so she apologized and decided to give me my meal for FREE. My 3rd experience was last Sat. actually when I walked in this location the employees had packed up all their food items and it was only 8pm and the location closes at 9pm est....I informed the young lady the salad I preferred, but when she went to add my sides she put her hands inside the tomatoes, so I ask that she use a spoon which she had to go getwhen she came back she added my tomatoes, but used the same spoon to dip in the onions, eggs, bacon etc which I was in total disbelief. I had to ask her not do that, not only is that unsanitary, but she has no idea who is allergic to what..smh...and to make it worse I think she was the manager. I have called the corporate office I am now waiting for someone to call me back. But the bottomline I will NEVER vist this location again. read more

I totally agree with the other reviews on here as a customer but right now I would like to speak on how the company treat their employees. The reason the store might be so unprepared all the time is because they cannot keep staff. The general manager is always sick or on vacation and the mangers that he have on staff treats the staff with no respect. When the managers want to get their point across, I have witness an manager place their hand in an employee face. I know that most of the staff are kids up their but it doesn't give them the right to talk to them any kind of way because they are employees and not their kids. Someone really need to review the location for a couple days without the managers knowing about it. Also, I have been told that they don't fully clean their dishes and with COVID going on, they are not wearing their mask over those salads. I have had two daughters work for this location. One left because at the age 20 she didn't like how the manager was speaking to her, plus she had a problem that the managers was always outside smoking and not working but expected them to do everything. My other daughter was fired because the manager Mrs. D hated that my daughter wouldn't allow her to talk to any kind of way. Again someone please look into this location ASAP. read more

i got a regular salad to go, it was really good! it was ready when i got there so i just had to walk in and pick it up. even though it was 9$ i think it was worth the price considering you can get however many toppings you want. the ingredients were fresh and the salad is VERY filling. comes with a little croissant which was good as well. read more

Salata - Salad Near Me - Atlanta, Georgia

Really love this place and I will keep coming back because their salads are great and they have a lot of topping options. My only complaint really has nothing to do with the food and is mainly for owners or managers of the business - please have more staff on the line in this location! Every time I have come here there is usually a line of only two or three people but there is about a 20-30 min time frame of being in here. I can't come if I'm in a hurry and I've been about 5 or 6 times now. Each time there are only two employees. One at the register and one making salads. (In store and online orders). There have been many awkward moments of watching the one salad maker make one or even two people in person wait while making multiple online orders. Definitely should be 3 staff members working at all times. One to make in person salads, one for online orders and one to check out. Then all able to help in chaos. Seems like the business is just being cheap about payroll and not caring about customer experience. I'd work on this. But the salads are great. PS I don't really write reviews but it's so bad here every single time I come, I felt compelled to say something because I'd hate for this to kill the business. I hear other customers regularly complaining about this in the lines. read more

So I seriously love Salata...like eat there a few times a week. I visited this one for the second or third time and was seriously disappointed. Raquel R (name it said on my receipt) made my salad and while all the other employees were welcoming she made my salad as if I was personally punishing her. Threw my toppings on with the personality of a dead rat. I had the audacity to ask if they were out of croissants and she simply pointed at the empty basket (I mean in her defense yes it was empty but maybe some in the back?). So then I got out to my car and realized she hadn't tossed the salad which everyone knows would make it impossible to eat in the car, so I brought it back in and asked if she would toss it (like they normally do) and she proceeded to toss half my salad out of the bowl and on to the counter while stabbing my salad with tongs (I'm quite positive she was imagining my face). And handed it back to me with her dead pan face. Raqual if you're seriously so miserable I would suggest professional help instead of spreading your negativity and ruining my favorite salad place. Seriously just go home. read more

Great selection. Definitely would recommend over other salad type places. Should stop pass. There is a good selection of soup. So definitely would recommend for people trying to eat on the lighter side. read more