Let me start by saying that I am not a gym rat. Having had experiences at both Marina and Salinas I…read morewill say that mostly the equipment is newish and in working order. The rehab staff at both sites are exemplary, the pools, not so much. The pool in Salinas has been out of commission for close to a year (as of 4/26), so those of us that rely on aqua therapy have been left behind. When dealing with staff there was very little assistance offered, but quite a bit of attitude. Since it's covered by our insurance, unlike other gyms in town, we'll probably just wait until it's repaired, since no one offered us the possibility of just going to Marina.

I wanted to share some honest feedback about my experience at Montage Wellness Salinas because the…read morelevel of customer service has been really disappointing lately. For a facility that likely brings in thousands of dollars in memberships, the professionalism at the front desk, especially during evenings and weekends, is lacking. Multiple times I've walked in to see multiple employees working at once, yet none of them greet members as they come in. Instead, they're sitting at the front desk eating full meals, on their phones, looking miserable or using personal laptops. A front desk at a gym should feel welcoming and attentive, not like employees are hanging out socially. Customer service etiquette seems to be missing during these shifts. When members walk in, there should at least be a simple acknowledgment like "hello" or "have a good workout." Unfortunately, that basic level of service isn't consistently happening. I do want to acknowledge that Randy, Diana, and the woman who usually works mornings are excellent. They are friendly, professional, and actually make members feel welcome when they arrive. Their attitude reflects the type of service you would expect from a wellness facility. However, the evening and weekend staff, particularly the guys and the other woman who work those shifts, seem to need additional training. Working at a gym doesn't just consist of sitting behind the front desk. It involves engaging with members, maintaining a professional environment, and making sure the facility is running smoothly. Another frustrating issue is the water fountains. Both fountains are currently not functioning properly and only work using the push option. There is a sign telling members to use the fountain near the restroom instead, but that one doesn't work either. For a wellness facility, something as basic as functioning water fountains should be a priority. Overall, it's frustrating to see such a nice facility fall short in areas that should be simple to fix: professionalism, basic customer service, and facility maintenance. I've noticed a clear difference in the level of service compared to the location in Marina, which feels much more professional and welcoming. I hope management takes this feedback seriously and considers providing additional training and oversight.

Caleb and Ellen provided me all the information I needed and will be now be getting a year…read moremembership here , I'm excited and thankful for such wonderful people their to be able to help thank you Caleb and Ellen ‼

Gold's gym is really a great gym. But it's not just a gym. It's a community. They really care about…read moretheir members. We have front desk worker Alan here who usually checks me in, but today he also checked out my rear brakes to insure the safety of all members.

Yes! Yes! Yes! Omar is amazing and knows his stuff. He creates a workout plan for you and it…read moreWORKS!! Very worth it! I definitely see results.

*New Address: 869 Abbott Street, Salinas* **Google Maps not…read moreupdated, official website and yelp has current address listed** Omar (owner/coach) is fantastic. Dropped in from out of state while on a family vacation. Clean and organized facility and has all the equipment I needed for my programming (if you are powerlifting or Olympic weightlifting, this place has what you need). Customers/athletes always helpful and mindful of others (no judgment, just folks going about their business). Drop in rate is more than fair (paid way more in San Francisco and only needed the neglected power rack in the back of a globo gym, OMR is a god send). Hoping my next stop has a facility and owner just like this one!

Azul and Ron are the best. They are so helpful. They keep the place tidy. I been going to planet…read morefitness and this one is my favorite because of these guys.

Sad day for being a racist. David is a serious problem. They scanned my id and then they made me…read morewait until their employee got out of the massage chair and then he denied my guest and my wife use of the chair. I think that this is sad that they can just change planet fitness policy to discriminate against customers

This is the dirtiest gym I've ever been to, coast to coast. The bathrooms and showers smell like…read moreurine. The free weights are scattered all over, and none of the dumbbells are in order. Nobody wipes down their machines when they're done. The place has potential, but it desperately needs a strict policy on re-racking weights and someone consistently cleaning the bathrooms. No surprise it has such a high turnover.

I've been a member here for over 10 years. This location has gone downhill. Customer service is…read moregetting worse, not better. Bathrooms are dirty. Toilet paper is always low. Equipment sits broken for weeks. Dumbbells are always scattered everywhere. They also close the bathrooms like 30 minutes before closing the gym. That makes no sense. Some of us drink a lot of water during our sessions and need to use the restroom before we leave. One time the gym closed at 8, and around 7:30 I was walking into a stall and a employee physically grabbed me by the hood and pulled me back because I tried walking into the stall. He wasn't even cleaning that stall, and there was no cones or the area wasn't even closed down. That was completely out of line. That's just rude. Today was another example. I left my keys on a machine. I noticed on my way to the car. I didn't have my keys so I walked back into the gym. They had just closed, no one was in the front desk but one employee was sitting in the back table on his laptop like always. I've seen him in uniform cleaning before so I know he works there. I politely asked if someone found or turned in some keys. he looked annoyed and told me "I don't work here" and ignored me. On my way out I saw him inside the kids zone which isn't even open today (Sunday) If he's not staff, why is he in closed areas? If he IS staff, why lie and blow off a member? Either way, that was unprofessional. I've stayed loyal to this gym for a decade but it's falling apart. dirty bathrooms, poor service, equipment not maintained, and employees who act like helping members is an inconvenience.

Love this gym. Marisol L is great. Started going to the S Main location when the Mall gym closed…read morefor repairs and have been coming here ever since.

As the previous reviews stated, I also had a similar experience with the bag policy. I have never…read morebeen to a gym that does not allow you to carry your personal gym equipment you plan to use during your workout. I had a small tote bag that has never been an issue at my previous PF that I had been going to for the last year until this last week. Management should reconsider their policy/if they decide to enforce it, not be selective about who they pick on

I can't say enough good things about this gym and if I could give them 6 stars I would. I was…read morereally, really out of shape when I started here. It had been about a decade since I worked out daily. Many years ago, I was a devoted Pilates Coach/Ball Fitness Studios fan when I lived in Reno. And since then, I've never found a place I really loved or remained committed to. 2SA welcomed me and challenged me in ways I've never been challenged. I tried boxing and Piyo for the first time, loved both. Amanda's classes were great and she even ran over and held my hand doing lunges so I could get into the correct position. With pretty large class sizes, that really says a lot about the instructor. Most of her students had been with her for years, no other place in Monterey Bay has that kind of cult following this gym and its instructors have. Most people want to work out in a place where everyone looks like their ideal physique, and the people who attend this gym are definitely athletes. If you can get over your own insecurities and put in the work, you will love it here. Lastly, customer service is how it should be. Cancelling is easy. Signing up is easy. The monthly payment is low. There are no gimmicks or upselling or hassles. Just show up when you want to try a class and if you like it, join! Unfortunately with COVID I've been home doing Beachbody. I have a small child and can't make the drive over there for the foreseeable future. If I lived in Salinas, I'd be there in a heartbeat!

This is a GREAT place to workout. The atmosphere is exciting, staff and members are friendly and…read morevery helpful, the workouts are challenging for any athlete or any fitness level. You will be challenged! There is no "routine" at 2 Steps Ahead. The workouts are never the same. Your body is constantly guessing, changing, improving. There is never an opportunity for plateau. Visit the website at www.be2stepsahead.com or better yet come see what the buzz is all about. Be an athlete. Be 2 Steps Ahead!

Beautiful facility.. Araceli made the sign up process super easy! Recommend this location!read more

Got a membership here for my wife and I, they made the sign up process so easy. But when I tried…read morecanceling the membership they literally make you jump through hoops to try and keep on billing you. Place is small limited on machines. Save your self the hassle and got to planet fitness down the street. More machines and better prices. Would not recommend this place.

I've been training with Tom 3x a week for 3 months now. He…read moreis great! I have never felt stronger in my life and I've lost 16 pounds since working with him (and tracking my calories) He is also very affordable compared to trainers around the peninsula. The gym is small but has everything I need. There are never more than 4 other people in there at a time which is a big plus for me! At this point, I do feel I have learned enough about weight training to not need a trainer, but I don't think I would push myself as hard if Tom weren't there saying "one more" over and over again. Love training here and I'm so excited to see how much stronger I will become!

Been going to this gym for some time now, and I must say it is great…read more Pros: There are no crowds, ample parking, the place is clean, the music is under your control and the few people there are usually very nice. The place has all the equipment I need (I mostly train with free weights) to work out hard. Tom, the owner is an excellent trainer with lots of knowledge to share. Cons: The location is somewhat hidden, the cost is higher than other gyms, no crowds (if you are into people watching), no showers. I am just a BIG fan of this place. The cost is a little high, but that just means that only people serious about working out go there. I would give this place a 4.5, but since that is not an option I will round up to a 5. In case you are wondering the -.5 would be for the bathrooms not having any shower stalls. Update (11-17-2009)** I stand by what I said before, I really liked working out here, but I was just on the receiving end of a 4 letter word laden tirade from the owner because I turned the tv off. This is something I was given permission to do, but the owner feels that pressing the power button on the tv "broke everything". I follow all the rules, re-racked my weights, wiped down when I was done, etc. I was a model member so it was completely out of the blue for him to call my house to cuss me out. So it's a great place to work out, just be aware you could be on the receiving end of a tongue lashing. It's up to you if you want to stick around after that, I for one am not.

The only reason I go to this gym is because it's conveniently located gym for me, however, I would…read morelike to make a few comments/recommendations since it's not a cheap place as far as membership goes. The ladies bathrooms smell badly, not sure if it's the sewage that smells. The rug in the locker room is very dirty. It could use being replaced or shampooed. Today the whole place smelled of bathrooms. They could install fans on the walls to help the airflow in the lockers. Compared to Monterey fitness center, I never see an attendant in the locker rooms or around the gym cleaning around the equipment. Maybe the management should checkout the Monterey fitness center, just to get an idea on how to run a good gym. MGC charges $45/month. Montage charges $86/ month. Monterey fitness center a much larger and nicer with far more equipment. It's always spotless.

positive 1. excellent personal trainers and most of the…read morestaff. 2. Great excercise equipments 3. variety of classes Negative 1. if a equipment brakes down it takes a long time for them to fix it. 2.The hot swimming pool if breaks down it can take weeks to fix 3. same with the Hot tub if it becomes broken it can take weeks to fix So the Hot Tub or Swimming Pool breaks down 2 to3x a year. This what I observe. 4. One of the women's shower only has cold shower not fixed yet. 5. The women's locker carpet is gross. Carpet cleaner needs to come in at night to deep clean the carpet.