Had an invite call to the Benefit Cosmetics event & was told I could come in anytime bet. 10am-5pm…read more I was told they can Brow Map so I asked if they could do that? The clerk said they could. I ended up making an appointment at 11:30am today. I got in at 11:34am & 2 Benefit clerks were busy. Brianna was doing one person's brows. The other was helping a customer w/products. I sat & waited until a male employee asked if I needed help. He told me he'd ask someone to check me in & a female employee with an orange apron said she would. I sat by the Benefit area until Brianna was finished with her client at 11:44am. I told her what I came in for & she proceeded to make me up & make suggestions. When she suggested where I could wax, I asked if she could do it and she said she couldn't because she had a client who she acknowledged a minute ago & had passed by. Brianna said "Hi Chloe(?)! Do you need your eyebrows waxed?" She said "Yeah!" So Chloe or whatever her name was just passing by & not on the books. Brianna gave her priority over me wanting to have my eyebrows waxed even though they were late with my appointment!!! I was so pissed off & told her I had an appointment & she thought I meant I had an appointment elsewhere. I said "NO, I HAD AN APPOINTMENT HERE!!" So I took my purse & stormed off. What poor scheduling & customer service!! I won't be coming here for appointments again as they are so disorganized & have poor customer service!!!

If you want sales in make up come to ulta!! Unlike the drug stores they always have some sale or…read moredeal going on. I usually check online first. If it's something I'm not sure will be in stock when I get there I will order online and pick up in store.

Overrated and overhyped…read more Stopped in the other day while I was at the mall and while the visit was short and sweet, I was reminded of why I rarely shop at Lush. Starting with the good, the store itself was clean and fully stocked, the mixture of smells from all the tester products being used or on display was intense but still pleasant, and we weren't hounded by an associate. Well, we would have been had we not been ready to check out by the time the single associate present was finished with the customer ahead of us. I add the last point because it is a HUGE reason why I stopped going to Lush. Per an ex-employee I went to university with, employees are forced to give long spiels every collaboration or special event the store has to each customer that enters, otherwise they face consequences. Having learned this, I can't blame them when they follow me around the store until the obligatory sales pitch is over because I wouldn't want my pay docked either. That being said, it's still a hassle, and it already costs a small fortune to buy anything. For the Mario Movie Rosalina lip scrub and body spray I dared to venture into the store for it was over $70. If it wasn't for the fact that it was a gift, I quite frankly would have left without them. I could expect these prices from higher end brands, but I can't say these products lived up to their price tags. The lip scrub was the better of the two, though I've tried better lip scrubs, and the 'grape scented' body spray just didn't smell like grape. I'd say if you're really into a certain collaboration they have to offer, it might be worth it. Otherwise, I'd say do your research on skin care and body cosmetics because you can find better ones out there for similar prices and less hassle.

Of course, I recommend this place! It's my absolute go-to for bath bombs, foaming bath bars and…read moreolfactory stimulation. I left the Apple Store in North Star mall and headed straight to Lush with a foaming milk bar in mind (I desperately wish they would bring back the original milk bar though). Upon entry, the floating aroma of various herbs and natural perfumes greeted me. The employees were kind and helpful as usual. I purchased the foaming milk bar and went away from my usuals and decided to try a couple of new bath bombs. I bought the Surprised Patrick bath Bonn and a Barbie bath Bomb. I have since used them both and they were not bad but I will stick to my usuals in the future. The Surprised Patrick turned the water the same color as the bath bomb. It left a residue in my bath tub (probably the coconut oil) and after dissolving, Patrick's pants were floating in the water! That was a hilarious surprise!!! I had the same experience with the Barbie bomb...pink residue. I also decided to try their organic deodorant, Aromaco, which I have fallen in love with. I have been using this deodorant and it lasts all day long with no irritation. It smells of fresh linen-clean and patchouli spice. I LOVE It! Thank you, Lush, for creating clean, mindful, organic, and aromatic fun in the form of products. I'll be back for more.

Update: It has been a while since I've been back to Ebony due to COVID, but boy has it changed. The…read moreowners have brought in some high-quality products and a larger variety you often find at salons. I can tell they listen to their customers and the ethnic ladies that work there. The gentleman manning the cash register was very enthusiastic about me writing a review about my experience. He was also very helpful and seem genuinely glad I was shopping there. I am sorry others might not have had a pleasant experience but this small beauty supply store carries a punch! It is now my favorite to shop.

I have purchased wigs and make up supplies here before. I'm very satisfied with your wig peices and…read moreyour prices.

Aveda is always attentive and helpful. They are able to assist on how to use the products and what…read moreis best to use.

Very friendly store and it's workers are very kind and helpful with any questions asked. Always…read morefeel welcomed, would recommend.

They don't honor return policies and you will get stuck no matter how much you spend .these tools…read moreare cheap and don't last more than a year ... and when you ask them to help exchange it or a replacement they give you a hard time or will do nothing to make it right ..the first time I bought a Gamma it lasted a11 months and they will not honor it , so then I bought a chi lava glam 8 months later it broke I got a replacement with a lot of hell and 4 months later it broke and they will not help with it so then I bought a baby less and it sucks to and won't help with that and it's only been 4 days so I don't recommend buying tools with them ... it's all money wasted and they are too expensive not to be better at customer service .

I love coming to this one because they always have what I need and are super sweet, will always…read morehelp me with no matter how many questions I have!!

They have so much to choose from for all your beauty needs. They have a ton of gel polishes,…read moreregular polishes dip and acrylic. They also have nail tools make up hair products and the girls that work There are nice. Prices are fair.

Amazing service from Pearla! First time buying a wig and she made it an experience! Will be back…read morejust for her! GREAT PRICES!

We called first to find out exactly where they were. The person on the phone was rude and very…read morecurt, like we were bothering her. But when we got there we were pleasantly surprised how helpful and friendly the two ladies who helped us were. And the person helping with wigs was amazing. So I have to say, it was an amazing experience. Great job ladies!

I come to this shop all the time. Today I came looking for a new wig, the young lady that was…read morehelping me took a phone call and walked away from me. She never came back over to the to finish helping me. Then the other girl that was behind the counter was on her cell phone. I.had to ask her for help. Just unprofessional. But I do want to say sometimes they are very helpful. Today was just a miss.

Went here to find perfumes and Jessica was such a great sales person. She knew all her stuff, and…read morewas giving us really good service and we never felt rushed despite being busy.

Black haired lady behind counter called me and my family the n word !!! Very disgusted and shocked…read moreI will be filing a huge report and attorney