I had a fabulous experience! I was happily overwhelmed with the amount of designer fragrances etc…read morethey carry. Not only women, but mens as well. They also carry a large supply of Bath and Body products and candles. I found the Versace Bright Crystals and the DKNY Be Delicious green apple gift sets here and was elated. Jimmy, the owner, gave me a small deal for the purchase of the 2 sets which I greatly appreciated. I've been looking for the Issey Miyake floral forever, the girls searched for me, and while they did carry three of their other scents, Jimmy stated that he would look into finding the floral. Scent testing was encouraged and easy. The girls even opened up new boxes so I could smell a fragrance. Awesome customer service and reasonable pricing. I'll be back'

Lots of inventory! I actually thought the GPS was off as it took me a back way. I went at a busy…read moretime and felt a little rushed. I had lots of questions but I will head back over there again. A female associate was courteous and helped me put together a Bath and Body Works purchase. Next time I go, it's for the cologne/perfume!

Excellent and friendly customer service. Seemingly endless options…read more I went in on a hunt for nostalgia. For some reason I wanted the apple scented body spray. I browsed and browsed, but couldn't find anything apple. I broke down and asked for help. Unfortunately, apple body products were not in the cards, but an apple home spray and candle were. I love them!

Frankly I don't understand how this Bath & Body Works has such a low rating on Yelp. I've been…read morecoming here for years and the staff has always been amazing! Some things to keep in mind before visiting this location is that it is much smaller than your usual mall size Bath & Body Works location and it can get packed! I've literally seen them with lines out the door, but the staff always does their best at get the line moving as quickly as possible. Some pro-tips before coming here is to park on the back of their store. There are plenty of available parking spots, plus also a few chargers for electric cars. That way you avoid all the traffic from the other stores at this shopping center. Also, before checking out make sure to have your rewards number ready so you can earn all your points. Don't like to shop in store? No problem! You can buy everything online and just pick-up at their counter.

My young granddaughter was here a week ago and that short wide Mexican lady kept recommending her…read morehair treatments and not letting her decide on her own. She finally told her that she wanted a platinum blonde for her hair. My granddaughter's hair was already bleached. The color she recommended was not even the color that she needed. Her hair turned green blue. After confronting her about it, she was acting oblivious and confused like we didn't know what we were talking about. She should not be working at any place and giving color advice to anybody if she doesn't even know what to give.

Tila was amazing. She had excellent, realistic recommendations and was a genuine person. She…read moreanswered all our questions about nail polish remover and facial care products. She wasn't pushy - she was a ray of sunshine and a professional. Ricki also helped us out with great customer service and greeting. We will happily shop here again so long as Tila and Ricki are there. Thanks again!

Spoke to a lady named Layla, asked her questions after questions about help with my granddaughter…read morewho wanted to dye her hair. She was beyond helpful and recommended a variety of products to me. She was extremely knowledgeable and helpful!

Great place to get supplies for diy or us retired hairdressers. Nice selection of shears, styling…read moretools as well as ear piercing supplies. Sales are always going on but sometimes the inventory is low. Nice hair color section. Friendly staff.

Was invited to the Beauty Trend Event, the Skinfluence Festival last Friday, March 13 from 5-8pm…read more Holly Hoffman, the Store Administrator informed me of this specific event and Kay Soria had notified me of the 15% off Beauty sale from March 9-March 15, 2026. I RSVP'd and attended the festive event. I checked in and received a raffle ticket. You could see how they cordoned off the Beauty section as only guests w/RSVPs were allowed in the event. I could see different sections where they had demos for makeup, hair, skin, eyebrows, skincare and perfume. Angel saw me looking towards the first stop which featured Concealers and Setting Sprays by MAC & Charlotte Tillbury. She assisted me then passed me off to Lauren who helped apply some products and give tips. I showed her a list of my makeup which she had some in stock but had to ship others. When Lauren was applying my makeup, Angel was so sweet and brought me a Margie when I said "I should have a drink!" Lauren did great as she had to color-match me from several lines. She helped me find some products. Jordan from MAC came by and suggested a hydrating spray and the order of applying skincare since she said she was an Esthetician. She was bubbly, friendly, helpful and very positive! She was even giving me hugs & high fives! Now that's the Nordstrom service I'm used to! They had a DJ, Cotton Candy Margaritas, Bottled Water, Coca Cola, Charcuterie Bites, a cheesy Mac n Cheese type of dish and festive cake bites. I went to the Jo Malone section and a rep showed some fragrances. The DJ music was so loud so I walked out to get another drink and bites and came back to the Lancome station looking for a product and was helped by a woman holding raffle tickets. The main rep was busy so she helped shade-match me. I had to order online since that product was out of stock. Then she walked me towards the fragrance section. Another rep helped me as I was looking for Jasmine scents. She offered Diptyquem, Gucci, Good Girl Jasmine & Tom Ford's Jasmine. They didn't have samples for Good Girl & Tom Ford so she said to check Sephora. While checking out the scents, I heard my name being called for the raffle so I excitedly showed up to get my prize! Yay!! I went back to the fragrance rep and asked her about the Estee Lauder perfumes so she walked with me there. I was interested in a Gardenia scent so I asked if I could have a sample? She said sure and walked away. I sat for awhile waiting for her until the Estee Lauder rep told me she thinks she ended her shift?? The rep made me a sample. I thought that was inconsiderate and just a "Someone will help you momentarily..." or something to that effect would've been nice. Usually Nordstrom reps are mindful and respectful of my time. At least the Estee Lauder rep followed thru. The Beauty Trend Event was nice on a Friday evening as they're usually on a Saturday when everyone's shopping and it can get quite hectic. It was a pretty fun event and the theme of raffle stations where you can try different products was a great idea. I hope someone sends me a list of demos next time so I can prepare and check out products and reviews ahead of time. I like the convenience of being able to pick up items at Nordstrom Rack since there's one near me vs. driving all the way to Nordstrom La Cantera.

Nordstrom at La Cantera is one of the nicest locations around. The store is incredibly clean,…read morebeautifully laid out, and everything was in stock. I ended up needing some help finding a specific size, and the salesperson went above and beyond to grab what I needed.

Vanessa and Janie were so sweet and helpful. Vanessa picked out tops and bottoms perfect for me, a…read morebustier girl. It's hard to find suits that fit, and they were expert.

I had wonderful service, and great help with the women picking out options for me. Brianna was…read moreassisting me the whole way and very attentive to make sure while I tried everything on I had the sizes I needed or any questions. Lots of options and styles. Highly recommend shopping here!

Norma at the Parfums de Marly fragrance counter was very unprofessional and bleak. We visited…read moreFebruary 16th, 2026. Not once did she speak a word to me or my friend while we were sampling, didn't offer any assistance or even acknowledge us. I'm willing to bet that it was because we looked younger and there's this stigma (especially in the fragrance industry because I work with fragrances), that the younger audience doesn't buy anything. Not only was Norma very unwelcoming and inhospitable, I also observed her eating chocolate pretzels right in front of us while scrolling on her phone. This was a very gross and unprofessional representation of Saks Fifth Avenue and Parfums de Marly. Norma needs better training because she seemed very comfortable doing this as if she does it all the time. There is one bright side to this story though; Patricia came to assist my friend and I and actually spoke to us like we were human beings. She seemed happy to assist us and even made light conversation with us. I felt a lot more welcome speaking with her. Norma could learn from her. If Saks Fifth is comfortable with having their name and luxury brands represented so sloppily, it's only a matter of time before this location closes. Very disappointing experience.

23 Dec 2023 I was…read morereally looking for the hair salon to check if they had a particular product. I asked the first clerk I saw in fragrances. She wasn't sure where the salon was, but the gentleman she was speaking with (he also worked there), said to follow him and he'd take me to the salon. You can't get to it directly, he said. What!? Something about while the salon is part of Saks, it's not really part of Saks. Oh, okay. Well, we go in the back area where inventory is stored, go through a couple of hallways and doors. The last door puts you outside on the sidewalk. The salon entrance is only accessible from the outside, no inside entry. Who knew? After all this, they didn't have what I was looking for. Oh, well.

We were greeted with a friendly hello when we walked in, which I appreciated. One of the staff…read moremembers asked if we'd been there before, and my daughter happily chimed in, "Yes! This is our second time here." It was a lovely start--but unfortunately, that was where the warmth stopped. The rest of the visit felt cold and uncomfortable, especially for a store that seems geared toward families, children, and pets. The bath bombs themselves are great--they smell amazing, look fun, and my kids love them. But the staff experience was a huge letdown. My son politely asked to use the bathroom, and no one responded to him. Only when I stepped in did we get an answer. It felt dismissive and, frankly, pretty rude. There are also "do not touch" signs everywhere, which makes it really hard for kids to engage with the products. At one point, my son accidentally dropped a bath bomb we were planning to purchase. I immediately informed management that we intended to purchase it, and we did. In response, the manager told me I needed to help my children get things off the shelf--implying that the accident could've been avoided if I had intervened. I understand wanting to keep displays in good condition, but this just made the experience feel even more unwelcoming and tense. It's especially frustrating because this shop is just a few minutes from my home. But honestly? I'd rather make the hour-long drive to Lush. There, the staff are kind, engaged, and actually enjoy interacting with kids. They make the experience fun and inclusive, which makes all the difference. I really enjoy the products, which makes it all the more disappointing that the customer service doesn't match the same quality. Maybe I'll try visiting a different location and hope that experience is much better. This store has potential--but the customer service needs serious improvement. Until that happens, we won't be back. Ex: The owners response and tone to my honest review is not only condescending it's emotionally charged, retaliatory, and disproportionate. I'm disappointed but not surprised by the continued defensiveness from the owner of Magnolia Soap and Bath Co. After leaving an honest and respectful review based on my experience as a paying customer, I received a direct response that was not only accusatory but also personally targeted--naming me and criticizing my children in a way that felt retaliatory and unnecessary. Rather than acknowledge or address my concerns with any professionalism, the owner has now doubled down, claiming their response is "valid." This only reinforces my belief that respectful customer feedback is not welcome here, and that public shaming is being used as a tool to silence criticism. For any families considering visiting this location: I encourage you to read both the original review and the owner's responses carefully. Customer service should be grounded in professionalism, empathy, and accountability--not personal attacks. I stand by my review, and I hope this business reflects more carefully in the future on how it responds to customer experiences.

I love this place! The owner is very professional, kind, helpful, and thoughtful. I will continue…read moreto support this small business as their products align with my health needs.