I hadn't been in a Bath and Body store in about 3 years due to horrible customer service but said I…read morewould give this store another shot, I walk in and I am instantly greeted by a sales associate Jebby I believe he may be a manager if he isn't he needs to be because his customer service skills are 10 star status by far and also who was ever so helpful, He let me know what was going on in the store sale wise and even helped with scent selections because the product lines were new to me. I am very satisfied with this store experience and will be returning again in the near future. Each and every staff member greeted me and made me feel welcome something I hadn't felt from a Bath and Body Works store in years. Thanks for the ultimate shopping experience.

This is my store every one just miss the sale went off today!They have fantastic deals on body…read morecreams, plug ins, room spray, candles, car scents, body spray, hand sanitizer and so much more! Its a monthly must for me!

It's been over 9 years since I reviewed this location---this location has survived the pandemic as…read morewell as the general unpopularity of Malls and is still one of the Mall of Louisiana anchors---while I feel certain it has made subtle changes over the years, it still seems to me to be the same reliable JCPenney store as it pertains to product, customer service, cleanliness and desirability to shop---this means not all is perfect however considering the fate of some of its competitors, I guess it's 5 stars now.

Attempted to return a new top to Flowood MS JCPenney. Had bill showing purchase. Employee could…read morenot look up without an invoice (don't get one with on line purchase) or an order number (not shown on bill). I asked employee for internet access so I could accesss my account. She did not know how to grant access. Another employee tried to look up acct using my phone number. Could not find me. I ordered top on line, picked it up in Flowood. Never in 17 years did i encounter such problems at JCPENNEY in Covington, LA. Would walk in, sales associate eould ask for phone number and there was the information needed. Return or exchange completed in a couple of minutes. Don't expect Flowood Penneys will remain in business long with this type of customer service. They already have reduced business hours with only one register open to handle returns. Tried calling store, only number given was for Salon and Jewelry. Tried both extensions, no answer. When I passed jewelry counter 2 employees were having a friendly chat.

Someone put a leash on me because I am out of control! Lush is by far my favorite cosmetic company…read morefor a plethora of reasons. They are cruelty free, never test on animals, committed to using all natural ingredients and their products just plain rock. They all smell wonderful and work beautifully. I probably should not let this out but every year on Boxing Day Lush starts it's one and only sale of the year, where they put all Christmas items including those huge gifts with like 50 different products in a very cute reusable hat boxes for buy one, get one free. Yeah. What isn't BOGO is half off. Needless to say, I and all the other Lush junkies in the world go a wee bit cray at this time of year. I'd like to use this opportunity to let you know about all the awesome products I like to get and how to keep them fresh until you need to use them. Soaps My favorite of the Lush line, I buy a lot of their soaps. My absolute favorite is Karma, but really I love them all. Their soap, if you notice, does have an expiration date (fresh, organic ingredients tend to). Here's what I suggest. Use a knife to slice of a piece of your soap large enough to use for a week or so. Wrap the remainder in the wrapping it came in or but it in a zip lock bag and put it in the freezer. There it will remain fresh and ready to go for when you need a new slice. Just make sure your friends and family don't mistake it for a yummy smelling popsicle, because although they could eat it doesn't mean they should. :) Bath Bombs Just store these in a cool dry place like a medicine cabinet until you're ready to use them. These are awesome for a fizzy, colorful and sweetly scented bath. Bubble Bars Love these as well for a colorful bubble bath that smells so good. Bubble bars are usually good for two or even three baths. Just break off a chunk of one and store the rest in it's original package in the medicine cabinet next to those bath bombs. Body Powder These come in a bottle that isn't the sprinkle kind. Just be careful to put a little in your hands and then apply it where you'd like it so you don't over do it. Solid Shampoo Bars and Scrubs Lush sells tins just for storing these treats. Get a few! Or find something similar to do so. This will keep it safe and dry in between uses and not melt away down the drain. That would be a travesty. Padlock This is not a Lush product but I suggest investing in one. Just the other day my daughter told me she used to sneak in my bathroom and use a certain facial scrub (Ocean Salt) while I wasn't around. =) I get it though. Just know that if you're hoarding a bunch of Lush swag, you're putting yourself at risk for creating another Lush addict who will fight you at the sale to get that last bath bomb. Just saying.

If your only goal is to shop at Lush and you're not familiar with this mall, I recommend parking at…read morethe Sears lot and taking the escalator in the store down. Once you're out of the Sears in the main mall, turn right and you'll be right where your addiction leads you. The store is now open for in store purchases again but I still really enjoy the convenience of shopping from home and in store pick up. Even with only seeing me in a mask, I'm apparently recognizable given my regular hauls since reopening in general. With Covid, I have really struggled to entertain myself at home. Enter Lush bath bombs, bath oils, shower bombs, body conditioners, shower jellies and scrubs. My wallet is a little lighter but I smell amazing and my skin is so crazy hydrated! If you've never stopped in, take my story as a cautionary tale of Lush addiction. But if you do, you're definitely taking huge steps towards self care. Side note: I've visited other stores during this pandemic and they have offered personalized samples. I'm looking forward to this store bouncing back to doing this again. Some of the samples I receive are just such a waste on me.

Jasmine, Marvin and Nisha are the absolute best in the business!! They made my experience so…read moreamazing!! Please give them all raise they are such great ppl

Store closed. Made an appointment on the website to learn there is no store. Called number and a…read morestore in New Orleans answered as calls are sent to them

Deplorable customer service, overpriced items and no return policy to speak of. You have to fill…read moreout some sort of "claim form" and they "let you know" if you can exchange or return at a later date. They are all smiles when they are trying to sell you their magic beans, but when you try to return, they are nasty and rude. I was going to go buy their perfume, but after what they did to my daughter, i will never buy a thing from them. With that awful customer service on such high priced items, I can't see how you would stay in business long.

Sutra Cosmetics=Crooks! LIARS! WITH A NO REFUND POLICY! Who doesn't give refunds? A store that is…read moreselling fake skincare products, (and overpriced hair straighteners) that's who. This store does not have "no refunds" posted anywhere in the store. They told me that they don't have to post it. If so I would never purchased anything. Do yourself and favor and read the reviews on foreverflawless.com. The reviews are so bad that you have to read a "company response" before you can see the actual review. The reviews are the worst of have ever read. When I realized that I was sold snake oil, I decided to return to the store and demand and refund. I drove to that store THREE times before I was given a refund. Each time I was told multiple lies and excuses for me to leave. I called mall management, they know what's going on and they don't care. I called my credit card company, they started a fraud investigation. I called the store raising hell and was told to come in tomorrow for a refund. It only took a seconds for them to refund my money. It was a miracle, the computers were working all of a sudden, and the guy who told me that he wasn't the manager must have gotten a promotion. Because he was suddenly the manager that day. The worst part was when I was leaving the manager told me that my refund was not a lot of money to them. Really? Then why did it take 7 days to give it? DON'T GIVE UP. DON'T BELIEVE THEIR LIES. GET YOUR REFUND! Check out foreverflawlessexposed.com too. Good luck. *Shame on the Mall of Louisiana for allowing this to happen.

Highly do not recommend going to this Sephora. We had been traveling and had already driven 30…read morehours and went in to get some concealer for my nanny. There was an elderly lady and a younger African American woman working. As we were looking around the store the elderly lady asked if we needed help and we told her that we were shopping around for some concealer. She then mentioned that she had one and "every time I show it to people they buy it". It was the it cosmetics concealer. M y nanny looked to me and asked my professional opinion. I then told my nanny that I personally did not like that concealer however she should still try it out because everyone is different. At this moment the elderly lady turned into a COMPLETE bitch and said "well for the record you're the only person to ever say that" and rolled herr eyes at me. NEVER was I rude to her and did not deserve this treatment. My nanny was still going to try on the concealer so I excused myself and was looking around the store. After I noticed that the nanny had the concealer on I went to look at it and it was horrible! She asked my opinion and I simply told her that I felt like there were better options. The elderly lady then said that I was not a professional so I didn't know how to properly judge it and that everyone is different so I needed to let her decide for herself. I never was not letting anyone decide what they wanted. However the African American woman was very professional and nice! I definitely feel like the elderly woman needs to be addressed on how she speaks with people. I only gave this one star because of the African American woman being nice.

The dillard's department at the mall is fucking bullshit. We had a rude lady come up to us and told…read moreus we couldn't be in a dressing room because it was not on HER SIDE. Which was ridiculous because she said one word to us but our friend was on a whole different side so we went with our friend. She wanted business but we told her we didn't need her and wouldn't leave us alone, and our friend had another lady helping her. They were too pricey and if they want service from me mark down the fucking prices.

**womens clothing section on friday April 10th** Here to join in on all the bad reviews because…read moreapparently some of these people love to be rude to customers for no reason. I finished trying on clothes at 7:30 and was not quite sold on purchasing them yet. I went up to this lady (who i assume is the same one I overheard in the fitting rooms with an attitude to other customers) and politely asked if i could place these items on hold. To my understanding and from previous experience, I've never had issues with putting an item on hold at dillards. She very rudely replied "No we close in 10 minutes." Mind you, their online hours say they don't close until 8 and it was now 7:34. I continued to clarify that I mean until end of business day tomorrow (I worked retail for 2 years and we were able to hold for 24 hours) She then again with an attitude said no. Regardless of if they can or can't wasn't the problem, the problem lies with how this woman spoke to me. Like girl... do better... be nicer to people..... Just bc you're in a bad mood doesn't mean it's acceptable to talk to other women that way for no reason.