This store is great . Very helpful staff . Sallys has stopped selling certain products I really liked . Salon care Bobby pins . The boxes of eat tail combs . The Fallon size hairspray? I still use other products com here . Love the GLOSSING POLISH . read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - Covina, California

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If I could rate this store 0 stars I would. The worker Ron is rude as hell and should not be working there. Also to mention, he does not have hair. So how would a bald man know about hair related products. Sally Beauty should not have workers like this working here. Ron insulted me and lied to me. He told me my hair looked horrible and did not fit me. He also said I shouldn't be trusted to do my own hair because I have Tourette's. Which I did not take nicely. He also told my man he should not be with me because of that. I hope Sallys takes care of this rude worker and terminates him. read more

Great customer service! They are always so helpful with helping find what I need. And love that they have good discounts.

This store has horrible service, Specifically Ron. He recommended me items that don't even work or go with what I was trying to do for my hair. He does not know what he is talking about, all he cares about is trying to sell you on any item even if it doesn't have any benefit to you. The whole time I was speaking with him he was being very passive aggressive towards me. This Sally's needs to hire better people. read more

Love this store love the ladies that work here so helpful and educated! In product knowledge and how to use it when a customer asks

Went to Sally beauties to take the color out of my hair one of the workers there told me to use products and what to do step-by-step not only did my hair fall out. I got a second-degree chemical burn on my neck and scalp if anybody has corporate's number please respond or an email. read more

bad customer service because the red hair lady just assumes you're stealing if you don't show up with glam makeup for some reason. she doesn't let you shop in peace like other locations that give you your space! ma'am this is a SALLYS even cosmoprof and saloncentric don't judge you for showing up in sweatpants with no makeup. read more

Customer service is severely lacking. I'm standing in line for 10 minutes with one person in front of me. I decided to go find the item to save some time. I got back into the one person line and waited another 10 minutes. I finally walked out. Customer service is very important because this is a capitalist state and I get to choose where I spend my money. I will NEVER step foot into another Sally's as long as I live. Amazon had the EXACT same hairspray bottle for half the price. If you like rude customer service and spending more money than you need to, then by all means, shop at Sally's. read more

I went in to this Sallys yesterday really last minute yesterday and Delilah was literally such a big help!! I've never toned my blonde hair before and she was so sweet explaining everything and made sure I was taken care of! Emily rang me up and her warm helpful energy was just what I needed at the end of a long day! Will definitely be returning to this location again. read more

We visited this Sally's and were immediately greeted in such a warm a friendly manner!! My sister and I really loved the amazing customer service we received here! Stacy was super helpful and was there to help with our questions and just made us feel so welcome! Sandy.....!!!!! Ahhhh love her!! she really helped me to put my thoughts into action and understood my hair goals!!! She is so fun and definitely keeps it real!! We will definitely be back!! The ladies there give amazing customer service but they just make you feel like we have been girlfriends forever!!! Love!! read more

5 stars! I really love this Sally's in Azusa off Arrow! I went there twice recently and had AWESOME people helping both times! Sandy and Heidi were both so attentive and gave me AMAZING advice! By the time I come in, it's usually with super dark brown roots with blonde dyed hair. No matter how many times I dye my roots and how many YouTube videos I watch to try to get it perfect, I could always still benefit from great advice and both women really knew what they were talking about!! Read on if you want details on how awesome these two employees are. The first time I went I explain to Heidi that I had used ions highlift ash blonde to try to color my roots rather than bleach, so that's why I had brown roots with red banding below that and then all my blonde hair. She told me that I needed to bleach the roots, and then tone. She was right! My hair came out great!! Thank you so much Heidi!! Today I got to have Sandy help me. I went back in because all of the toner had rinsed out. I ask Sandy if I should bleach it again and she said no way because my hair was already very blonde and evenly colored too. Sandy explained to me that the toner rinsed out fast was because of suave shampoo. She recommended that I use Ion shampoo and get the same toner that I had used before which was wella t14. I had showed her a video of how bomb my hair came out after using the t14. She was so cool! She also let me know about the Sally's app so I can save next time I go in. AWESOME!! Thank you both so much!! You saved me a lot of money and my hair looks bomb!! Great jobs ladies!! read more

Sandy is so sweet and helpful! I come here often to buy hair products and she is always recommending great products and advice.

I just went in for some nail tools and found them to be of quality and fairly priced. The service was helpful and was willing to open the package to be able to answer my questions. Thank you! I will be back! read more

This location has the best workers in California. My daughter and I have visited multiple stores and non compare to the service and friendliness of Arely and Sandy. I strongly recommend this location. read more

This review is for Sandy, she was one of the sweetest and most helpful person in this store! I usually come here to get bleach to do an ombré. I started trying out new colors and one time I did red and loved how it came out so I wanted to try it again. The problem last time I didn't ask for what I should use so it kept fading easily. Sandy was extremely helpful this time around when I decided to go back to red. My color came out amazing and she gave me a great recommendation for a deep conditioner and my hair feels great, it feels super soft after bleaching and dying it and then doing the conditions mask, it saved my hair! Thank you Sandy, you are the best! read more

I typically only take the time to write really good reviews when they are merited and I am happy to say, Sally's Beauty on Azusa Avenue deems this review! I must say that pretty much all the Sally's I go to are really good, and all the employees are really nice but honestly the ones at this location have awesome ladies! They get an A+ for customer service because every time I've gone to this location, the employees are super helpful and friendly. The store itself has always been well stocked and clean. I recommend downloading the Sally App which one of the very kind employees told me about to save money! read more

Few years ago I can understand the reviews and the rude girls who used to work there. But lately since I dyed my hair red I've been coming to Sally's more and more and the same worker is always friendly and kind enough to help! Thanks for your help and she exchanges my stuff without receipts. Thank you (: read more

I LOVE this Sally's! Thank you so much Sandy for your exceptional customer service!! Always a pleasure coming to your store

I wish I could give it a better rating.. If the lady who helped me find what I needed, smiled. Although, She was helpful but was expressionless. The cashier was friendly, though. The store itself was clean and organized, but the aisle were narrow. read more

I was looking for a specific item and a young girl with long black hair helped me right away and was very polite! I will be shopping here more often read more

Found everything I needed for my hair texture thanks to a helpful employee! She recommended me the perfect products and gave me good tips on how to use them! Would 100% recommend this store for anyone looking for hair care needs! Thanks Delilah for your help today! read more

This Sally's is really small. If you're a thick girl like myself don't bring a big purse in and try to maneuver through the aisles at the same time. I gave an extra star because the gals that work here are always super friendly. They always compliment me on my hair and how shiny it is :) I really only come here for a few things, Luster's Pink Oil, which is $10 bucks for a big ass bottle and my tub of hair conditioner. Oh and they have a rather large selection of fake eyelashes. read more

The employees here will give you stank face if you're returning anything, even if you're buying stuff in exchange. I had purchased something and had lost the receipt and tried to return it. The girl told me that I would have to buy something else in exchange since I had no receipt, even though that clearly goes against the store's return policy. (You're supposed to get store credit in this case.) I had something in mind to buy anyway, so I said fine. The same few ladies are always working at this location, and most of the time you get a brief, roll-their-eyes type attitude. If they see you in an aisle, they'll probably ask you if you need help, but they all have this affected manner to them. read more

This location is very messy, also it's a tiny store so I felt very claustrophobic going down the isles with the clutter. The workers are rude and if you ask them for help they'll give you attitude. I just felt unwelcomed once I opened the door. All I wanted was hair dye but I got some attitude with it ): read more

I wish I didn't have an option to give this store stars but honestly these workers here have to be the RUDEST employees I have ever encountered!!! During my visit here on returning a product I encountered two workers loudly arguing in front of me and another customer. Both employees were very very disrespectful towards Each other! Very UNPROFESSIONAL!!!! While the 3rd employee didn't say anything to them, but her herself was very rude as well. I will never come back to this Sally's again. These ladies need to check there attitude or simply find another job!!! I Don't have a problem pointing these unprofessional ladies out to a manager ! read more

This is by far the worst Sally Beauty Supply I have ever been to. I stopped in to this store one night as I was looking for a specific hair product and did not want to travel all the way to the Sally Beauty Supply in Monrovia. I thought that since this may a smaller store, they would have less of a line and carry most of the products that the other stores carry. Besides the product rating receiving a low score, their customer service and store employees don't even deserve a score. As soon as I stepped into the store, I was greeted. I am happy with a greeting, I think that is cool. I don't mind acknowledgement of a customer. I then found the isle that I was looking for and went to it to look for the product that I was looking for. Before I can even really get a foot in the isle, I was immediately asked if I needed any help. I explained, "No thanks, I am just looking." That response was not good enough I guess. I get approached again exactly 5 seconds after, "Do you need any help." I reply, "I am looking for what I need. No thanks, I don't need help at this time." I proceed to find a generic brand of the hair product that I was looking for. Which is cool for now. I decided to browse and check another section for something else I had interest in. By this time, one of the clerks is following me and proceeds to act as if she is dusting in the isle that I am looking in. This clerk is obvious in watching me that she doesn't even see two girls stealing nail polish right in front of her. I saw the girls giggling and put the nail polish and supplies in their jackets. The three clerks that were in the store were in every aisle spying with a "Hurry up and Buy" attitude on me. I decide that I should just get what I came in for and leave. The clerks started saying in spanish that they had a lot of work to do but wished that I would get what I came to get and not try to obviously steal. CRAZY....... The funny thing is that while I was paying, I asked the clerk in Spanish if the store was always so empty with customers. She replied, "Oh no. During the day there are more people." The two clerks in the front were shocked as I spoke to them in spanish. They asked where I was from and I told them. Lesson to these crappy, paint-faced employees: Not every person that looks african american steals. Also, there are many shades of hispanic people. One should be careful when assuming people don't speak a certain language. read more

Sometimes I get lucky and get some kind of help from the girl that works there but, most of the time she's just following me or others to see if I've stolen anything. Lol read more

So rude!!! The sales associates act they are doing you a favor by talking to you. I'll never go there again.

I'm lucky enough to work off site. I came in here during my lunch break today and bought nail polish for St. Patty's Day--unknowingly. I bought two for 5 bucks each on sale. This store is extremely small. One person per isle small and the employee there was real nice. She chit chatted for a few seconds. I asked for her opinion on a product and she gave it to me. This store doesn't have a wide variety of beauty products, but I know where I should go if I need to make a beauty stop during lunch. read more

This place is lucky they even got 1 star!! I came to this store 3 times in the past 2 days..the first day i was here i, nor any other person got greeted when entering the store, which is customer service 101 and not 1 of the 2 ladies working offered any kind of assistance. I came in to buy hair dye and etc. As i was making my purchase both ladies are having a conversation about the others boyfriend and then goes on to say "oh we should be careful & be more helpful because we might get mystery shopped" REALLY!!!! Anyways i had to come back the same day because when i got home & emptied my goody bag, i was missing an item that i got charged for, so instead of going back i called, twice, which the phone just rang & rang & rang & rang..so i went back, the same chick who rang up my purchase was at the register (again didnt get greeted) messing with signage i told her i was missing an item from my purchase told her what the item was and proceeded to show her my receipt, which she didnt even look up or acknowledge, she said "oh ok" went to the back got it & said "here u go"..lol..so basically i could have lied and just got that item for free, due to the lack of attention. So today when i came into the store to purchase more hair dye, (once again did not get greeted) same lady standing behind the counter from the previous day, no assistance offered, like i expected as much, i got my items and went to check out, i handed her $100 for a $30 purchase and she tells me "i dont have change" so i grab a hair waver to up the sale to $60, because i myself didnt have any smaller bills, and she got an attitude & gave me a dirty look and tells me "i still dont have change, all i have is 5s" mind u my change was only $38 and she didnt even check her register, because when i told her 5s were fine she processed the sale and found change under her drawer!! I officially hate this sallys, or rather just the employees, i will not be returning here ever again. and if u should visit this small small location, good luck!!! read more

I cannot believe the reviews are so bad for this Sally's. I have been shopping here ever since it opened, and have always been treated kindly. I was telling the ladies this afternoon that by far, this is the best Sally's I have ever been to, and I have been to many Sally's in my 62 years! Yes, it may be smaller than some of the other stores, but that is not the employee's fault. I want to especially thank Jasmine and Kristen at the store located at 1453 N. Azusa, Suite F-1. They are two OUTSTANDING ladies who should be commended for a job well done! The other ladies that work here are also great!!! They are always so helpful and accommodating, and NEVER rude. read more

Horrible Horrible Customer Service !!! I asked for advice on haircoloring and this lady basically gave me the opposite of what I was asking for. Wanted to go honey brown and I went dark brown. I specifically told her I do not want to get the result of dark brown and that's exactly what I ended up getting. I'm am not much of a hair dying girl but I wanted to try something new and she gave me the worst experience I've ever had. zero stars read more

I have never had a bad experience with this store.. Everyone is friendly and very helpful... I always come out very satisfied!! This is the only Sally's store I go to.... because of the excellent customer service I get...from SANDY who totally "Rocks"!!.. read more

Went into this location looking for product to dye my hair. I'm not very good with this stuff so I went in not really knowing what to get. My family and I went in with so many questions yet there was this blond employee who went above and beyond to get us everything we needed. Not only was she so knowledgeable and patient with all of our questions but what really made me leave a review was the fact that this employee took her time to write down the instructions she had told me to dye my hair on the back of my receipt. I appreciate her going above and beyond. Thank you! read more

The workers here are beyond rude. Not only are they rude but they make me not want to buy their supplies just by how they represent themselves. They look very unprofessional. The place is always too small. Worst store EVER! ! read more

I wish I could give zero stars. Management needs to step in an hire a new group of employees. I have never experienced worse customer service at a Sally's let alone any business. I will never be going here again, tell everyone I know to choose a different Sally's for anything they need, and let you all know how horrible these miserable women are. So incredibly rude, they are clearly u happy with their lives because they want to put you in a bad mood just like them. They give attitude and don't want to help. When it came time to buy the product even though we should have left, went to the register to pay and when my mother reached in her purse for her coupon, the one girl rudely said "you know what there's people behind you use your coupon next time." First of all there was one person behind us AND who the hell says that to a customer? DO NOT GO HERE AND MANAGEMENT- YOU SHOULD BE ON THIS BECAUSE YOUR BUSINESS WILL FAIL WITH THESE KIND OF EMPLOYEES read more