The first time I went , it was the beginning of covid and although the store manager was extremely rude , I understand how I'm things can be working under restrictions so I let it slide . The 2nd time I was with my friend picking out hair supplies and she was overly sweet and talkative . Today was the 3rd time being there to pick up some nail supplies and she was back to being very uninviting . She starts checking my things out and once we're done paying and I ask for a bag she says "it's 15 cents" . I didn't have a problem with paying for the bag , I had a problem with how irritating she is . If she is the manager she should have enough experience to know to ask if I wanted a bag or not while scanning the items instead of waiting till I'm done paying . It's frustrating enough that supplies are low if not completely out of stock. read more

Rebecca is a GEM, out of this world. Her home store is University apparently and she made my entire week and month and year. I have done nothing but lose everyone in the last two years unrelated to covid and very seldom do you get KIND SOULS. Thank you angel x read more

Store is poorly stocked and unorganized, with products dispersed seemingly randomly, at least in the color aisle. When I inquired about an item that was out of stock they did not offer to call another location, order the item, or give any indication of when they expect to receive their next shipment. Price tags were missing or outdated all throughout the store. 2 associates were working when I went, and after greeting me they proceeded to talk trash about a coworkers untimeliness, a pretty unprofessional topic of conversation with a customer in the store. While ringing me up they asked if I wanted to purchase a bag, which I have never encountered while shopping at a sallys, this may be a new thing they are doing but there was no signage indicating the change (otherwise I would have gotten a bag from my car before doing my shopping, instead of carrying an armful of items out.) When I checked my receipt at home, I realized I had been doubled charged for one of my items as well. All and all, the store is in a sorry state, has poor customer service, and a lack of professionalism. As a former sallys employee in another city, I was appalled. I didn't even receive a proper greeting, associates did not follow any of the Girlfriend In the Know steps (service model expected of all sales associates at sally beauty, per their corporate handbook.) I won't be returning to this location, and I recommend you just order online or try a different location. read more

Store Mgr extremely unfriendly and rude! I've been shopping at Sally's for years and this is my first negative encounter. Will never visit this location again!! read more

I went to this location today to purchase a few hair products. The person working the register was friendly and helpful. There was an item I needed which was sold out and she gladly let me know when the next shipment would arrive. I'll definitely return to pick up that additional item. read more

Terrible terrible customer service. I called saying I would be there right at 8 they acted like they couldn't hear. Then girl behind the desk came outside screaming "what did you say bitch" after I tried to walk in. read more

Went in this place today and needed some help on the color aisle. The cashier that was there told me she was unable to come help me because she was the only person working. Although there was no one at the register waiting to check out. I explained to her I needed help with figuring out the color blonde I was trying to achieve. She told me to go take a picture of the swatch I wanted to achieve and bring it back to her. Immediately I left everything in my basket and went to another Sally's. That was crazy!!! read more

Its not possible that they have a manager so rude and bad mannered.I have always been buying here and as a client they lost me because i will never visit this store again.The workers are also rude read more

I don't visit Sally Beauty Supply often, but whenever I visit this location, service is great. The people who work there are always willing to help which is a plus in my book. They smile, they're nice, they're just great. I really appreciate that. Sally Beauty Supply isn't the cheapest supply store in the world, but it's convenient. I like going there now for their nail polish selection. read more

Interestingly enough I visited Sally's for a simple pick up. No personality here. I might receive more personal interaction from a cosmetic vending machine. Upon completion of my purchase I was told " here you are." My times are changing: no courtesy, no thank you, and come again. Durham, NC got to do better. read more

The girl I encountered at the register the other day is not very friendly, or helpful, and this is not my first encounter with her, and she had the same nonchalant attitude. I do not like coming to this location but it's the closest to my house. They need better training on customer service, and need to be better staffed! read more

**Negative post** I was at this location on Sunday evening to get one item. I have never had a bad experience with Sally's so why would i expect to have one today? The salesperson Anna was in there along with two other ladies. My daughter and I were not greeted and I was ok with this since I worked in retail for years. Retail is not an easy job and I do not overly criticize - after all we are all human right? So I continued to look around in hopes to find a deal or something other than what I came in for. Anna was in the middle of the aisle where the product was located that i needed. I asked if I could get by her. She looked at me, rolled her eyes and kept doing what she was doing (which appeared to be inventory or clearing old items out of the store). Now besides her not speaking this caught me off guard and I was upset to be honest. So I went around to the other side and she then pushed the cart which she was working out if in my way. At this point I just want to get the item and leave. She made me extremely uncomfortable. She walked away from me and I moved the cart and got the item I needed. I then went to the front to check out . . . No one was on the sales floor. At this point another lady came in and I stated to her what happened in case she was expecting a pleasant experience as i thought i was going to get. She was surprised as well and that's when everything went down. One of the ladies came out of the back and the door was open I heard Anna say she wasn't helping me because I was cussing and being mean to her. She was asked to to either help me or clock out. She was upset about her choices so she decided to clock out. She comes to the front. I greeted her and asked what was the problem with me. Mind you this was the second time I tried to speak to her. She would not say anything to me. She starts slamming things and throwing things, acting like a child. my daughter is now scared and is in fear for her safety - I was as well! But I have to set an example for my child that such behavior you do not have to accept but to handle yourself with pose and respect. I then stated that I did nothing to deserve such treatment and she yells at me. The same lady who told her what to do comes to the front and begins apologizing and i state to her what happen. Anna jumps in yelling that I was miss treating her and cussing at her. Firstly, why would I speak like that in front of my child? I am an adult, so why would I not address her directly if I had such mean things to say? I stated to her that I was too old for her childish outburst and that if she had a problem with me to speak directly to me and not about me to her co workers. At this time the third lady is out and recording the entire interaction. Anna then was told to leave the store. She walks from around the register almost hitting my child and turns over the big black trash can once she got outside - again a temper tantrum. I then asked for the corporate number and the store number. I let the ladies know I was not upset with them but with Anna. Oh and don't forget that people are coming in the store during this time. Do you know that Anna was watching us to see what car I drove??!!! I saw that she was standing outside of her blue car and I made a quick decision to go into another store. I waited for her to drive off. I could not believe what my child and I witnessed! Anna was super nice to the lady leaving, how I know you ask? I was walking in as their conversation was ending. . . yet she didn't speak to me . . . makes me wonder if it was more than a 'hard day' for Anna. Was it that she didn't like my outward appearance?? Was it the color of my lipstick? Was it the scarf I was wearing or the head wrap on my head since it was so cold? Perhaps it was the color of my skin?? read more

Yesterday was my very first visit to a Sally Beauty store and after having a difficult morning, it was just what I needed. I was greeted warmly and periodically asked if I needed assistance while I looked over their large nail polish selection. There were several sales going on and when I was being rung up, the lady said I could go pick out another polish since it was BOGO free- super nice! She was also helpful in looking up prices for a couple items that weren't labeled. I purchased a membership since I plan on visiting this location again, she made me feel welcome and appreciated. read more

This location refused to exchange on a blowdryer purchased just weeks before. There are a number of other stores less than a mile away who stand by there merchandise--Sephora, Ulta, and Target. Lesson learned. I won't purchase anything from them in the future. read more