I have been here twice. Yesterday I came in to buy for my girlfriend. Izzy was awesome. Today I had to make an exchange because the items I got didn't fit my girlfriend's likings. Jessica was more than willing to help me out with the exchange and get my girlfriend situated . you guys are awesome. read more

Sally Beauty - Cosmetics & Beauty Supply Near Me - San Rafael, California

They have signs up saying things are on sale but then "the computer" doesn't show the sale and employees don't know how to override. Waste of time. read more

Still a great place to shop. Employees are friendly and have a great attitude, I buy the Generic shampoo here, spending less than a third of shampoo prices elsewhere. Great selection of products as well. Thank you for being my place to get what I need for my hair care and keeping things affordable. read more

This location is great! They always have a lot of Lash options on top of hair products. The employees are always so sweet and helpful! One lady named Joseline stood out to me because she took the time to help me find the perfect hair color for my roots along with everything else I hadn't thought about which saved my life later on! Recommended. read more

Had a terrible experience today, I've never had issues prior at this location or Petaluma. I went in for a set of trimmers, after purchasing them I noticed a little bit of wear on the handle but didn't think much of it. I went into my vehicle and noticed the box didn't have any tape or seal so I opened it up and noticed the trimmers were already used! I went back in within a minute or less and politely asked if I could exchange or return the clippers I just purchased (mind you, not cheap) the employees then told me they couldn't return anything used as if I was the one who used them. I called customer service and they said they don't sell used clippers and pretty much said I was out of luck and I had to call the manufacturer. read more

Yeah no, they never came back. I waited 45 min because I was desperate. They closed early and just hoped nobody would wait. Annoying. read more

Sally Beauty - Yeah no, I waited for 45min because I was desperate. They closed early and just hoped nobody would wait. Annoying. - Cosmetics & Beauty Supply Near Me - San Rafael, California

Miles was very sweet and helpful during my recent visit to purchase hair color. I will definitely be back.

The employees are nice and store is fine. But, damn, the manager is rude. I don't if she was having a bad day or if she's always like that. Life's hard enough without being the recipient of someone's unprovoked nastiness. read more

I went today around 2:30 or 3pm and it was locked with a note on the door that they were at lunch. (Same as so many reviews.) I went next door and got a couple of groceries JUST IN CASE it wasn't BS that someone was at lunch. Yup, still closed when I went back. This place is a joke. Won't ever waste my time trying again. read more

The so called manager tends to stretch the truth when it comes to keeping the store open during business hours. She is also not particularly interested or concerned when caught in a lie. There is always something going on in this location. Can't figure out how they are still in business. The store is a dump. read more

Great service every time I go in. They never have plastic gloves, though. It's always an empty wall. Ill still shop there. Lots of great vegan hair color options. read more

My daughter wants to color her hair. She went to another beauty supply and they told her what she wanted to do would look cheap. She walked out and we drove to the San Rafael location. We were promptly greeted with a smile and the offer of help. My daughter explained what she wanted to do with her hair, the sales person showed us what was needed, provided instructions on how to use the products. We left happy and will definitely return in the future. read more

I've gone to sally beauty where I live and they are amazing. This one- not the case and especially when you check their repetitive bad reviews. The store opens at 11 and closes at 5. I get there at 1:30ish and they are closed no sign or anything to say lunch. So I go in the store next door for a few minutes- come out and the door is open. I decided I would run into ross real quick before hitting the beauty store last. I was only in there for a max of 15 mins. Go back and the door is shut again with a customer knocking. Finally a young girl comes to the door to say she's leaving for lunch. I asked where she had been the first time and she said on her break. How can a store open at 11 and then this employee takes a break and lunch all within a hour/hour and half when you have only been open for 3 hours at that point ?? When I was telling her that's not right and there were four more people now waiting to go inside. She throws her hands up at all of us, turns her back and walks away. I have worked in customer service and EVERYTHING about that is wrong. I called to ask for a manager and she replies she doesn't have one. So I asked for the bosses name and number and still she wouldn't give me one. She honestly shouldn't have the job if she treats her customers like that. It takes a lot to bother me to that point but you don't turn your back on a customer and walk about like that. And I truly believe her boss Wouldn't be okay with her doing what she did. She has now costs her boss 5-6 sales because of how many people she turned away. Don't go here. Seriously save yourself the money (and time since I drove 20 mins for nothing) and take your money to a company that appreciates your service. read more

normally i like this store but recently they have been "temporarily closed" but on their website it states they are open. I was told by a worker that the temporarily closed sign just meant they were on a lunch break but the store opened at 11:00 and it's currently 12;00 and nobody is opening the damn store! I've been sitting outside waiting and the light are on inside. please state this on your website if you are gonna be closed! i've been sitting outside the store for 45 minutes! read more

Every single time I shop at this location I'm greeted with a smile, it's intimidating being a male walking into a store full of women's products. Jennie the store manager remembers my name which is appreciated and is on top off navigating me through the store to pick up what I came in for. A little worried about the future of this location as there are only 3 store still open including Sally Beauty. She assures me if Marin Square closes they will relocate some where else in Marin. Super customer service that you rarely see any more. I will positively follow them if and when they move read more

Man... it's so refreshing to see that Sally's Beauty is so well stocked, organized, and the customer service was top notch. I own my own business, and understand what it is like to come in and have to revamp a reputation. Well reputation of being a top notch establishment is back. The team there is so helpful, and really made it easy for me to find my product and go. Thank you to whoever has turned this place around! Jadon read more

System is down so you won't get your discount with Sally's card and it's cash only. But they won't tell you when you walk in and there's no Sign to let you know any of this. What happens is you walk into the store spend about 30 minutes shopping and when you get to the front the girl behind the register will let you know. You would think they would at least give you your discount without having to put the number in. read more

Terrible interaction with an employee yesterday. I've been a Parton of this location for a long time and I've never encountered treatment like this I have no idea who this lady was. I just had a few questions about hair dye and she so rudely hung up the phone on me two times in a row. I come in a lot and I've never had issues with the young lady with the red hair she's always very polite. But yesterday's situation left a bad taste in my mouth and I will no longer be shopping here.. read more

I recently ordered some spray tan online and when I received the device, it was not working (the canister wouldn't fit into the device) . I took it into my local Sally today for an exchange, and as usual, got the worst service. The woman who rang me up first refused to do my exchange because she said it was missing the tiny make up sponge that comes with it. I understand that... she has to stick to policy. Whatever. So I searched in my trunk and found the sponge and came back. They had three employees including the woman who had just rung me up but no one came to help me. After several minutes of waiting, the lady who declined my return finally came over. She was clearly annoyed the whole time she did my exchange and to top it off, she said I was going to be charged more because I had purchased my original product on a coupon. So I get a defective item, come back for what I expect is an easy exchange, get charged more, and get major attitude too. I have stopped shopping in this store because everyone that I've encountered is extremely rude. In this case, I didn't want to wait another 2 weeks for a new item so I thought I would just bring it to the store. After years of poor experiences here, I finally decided to write this in. Not that it matters, but I spend a fair amount at Sally and it's the only place I know that sells this product. If there was another store selling this, you bet I would start going there. Opt for Sally online instead. read more

Went to buy hair-die, look'n for a particular color that I knew the code and everything... since it was the only item I needed it, picked it and move to the register. The lady advice me that that particular product had to be mixed with some other chemical in order to make it work and they will not be responsible if the product damaged my hair. I guess they assumed it was for me, and they assumed I was an idiot that didn't know about the product. Shame on them for assuming... And, also they look to you all through the store like if you are a thief... read more

In spite of some of these reviews, I decided to go here yesterday for: hair dye conditioner heat protectant serum and rollers The service was just fine. I had a few questions about which products were better for what I was going for (color fix and damage) and both employees were friendly and helpful. Since its so close to my job, I'll be coming back. The only thing I didn't like was the location really... I felt a little unsafe near Ross. read more

So I had gone in one time to look at the nail polish and was around the corner. I heard the most awful things someone could say to another human being by a young woman with dark hair. She was saying her co worker just sits there doing nothing and just looks pretty. But add in very vulgar words and 2 other employees. I hate to sound like that person but there also was a young African American woman who was very rude and just didnt seem like she wanted to be there. This was like 3 months ago and havent gone back and probably wont. read more

The customer service there was absolutely horrible the lady I was asking for help was laughing at me in my face that is the worst customer service I've ever received in my whole life I'm never coming back to this place again. read more

I hit up Sally's regularly where I live and I also travel a lot, so I also stop in a handful of different areas. This is the very first time that I've ever gone into a Sallys store without being greeted or offered help. We were not even a knowledged when we entered. There was only one other person in the store but both associates were too busy talking and stocking. After about ten minutes we asked for help, and the store associate did help but with zero charisma and offered the bare minimum information, had no recommendations to get back to stocking. The information she offered to my sister was literally basic knowledge, and she was so obvious in not wanting to deal with customers that my sister was put off and didn't want to bother her anymore. read more

Sally's has amazing service! I made a mistake and bought the wrong product, and the employees kindly exchanged it for the right one. They were super sweet, and I 100 percent recommend going there! read more

They are bad at communicating. I've called multiple times today it'll ring one long then give me the busy signal. I don't want to waste my time and go all the way down there and they don't have want I'm calling for. Im just very much unsatisfied because i really like Sally's read more

Very nice and very helpful. Instead of talking me out of what I wanted to do with my hair and suggesting I go to a salon instead of do-it-myself (unlike a nearby beauty supply), the sales woman here helped me get everything I need quickly and efficiently. I will definitely go back here and recommend it to others. read more

I love coming to this location for all my beauty supplies . The store is always clean, well organized and fully stocked. Most importantly, the staff is friendly and helpful. Sometimes I have to come in with my kids ( which can be crazy) and the manager always helps me get everything I need, and quickly! She is so kind every time I come in! Every. Single. Time. Consistency is key in building loyal clientele, and they have nailed it here at Sally's! Thank you so much Jennie & your staff! read more

Sally Beauty is so well stocked and freshly redone; it feels very professional and clean. Job well done to the new manager.

Went to Sally Beauty on Bellam boulevard. I was helped by Rena. She is so friendly and patient and answered my questions so well. I planned on getting scissors to cut our hair at home and she answered all my questions. I had great help in the shampoo section as well. I ended up spending more than I planned and Rena helped me understand their Rewards program. I'll definitely be back! read more

I walked in today to be greeted by both associates standing behind the cash register with a half hearted welcome. Zero follow up or asked if I need help. I wondered around lost while they chatted and when I finally found the actual aisle I needed, zero help was still offered. They hadn't moved, while multiple customers were in the store. I opened a box of dye bc majority of their color samples are missing and no help was offered, bc I wanted to know if I needed bleach or could color on my own. The female finally left her perch and yelled at me that boxes couldn't be opened. Then offered zero help further. I can't believe this store operates on this horrific level of customer service. Due to my lack of assistance l hate what I bought and will try to return. To really bring home the horrible experience, the male employee was telling my young child ab how he pierced his own ear with a thumb tack and their piecing options are better. I repeatedly mentioned that wasn't ok with our family yet the employee keep talking about it. Hopefully those two awful employees will not be present during my return and also receive the training needed. read more

What an amazing customer service, Laveme and Jennie are great. Product knowledge is essential and I always have a positive experience, also they always let me know about the best deals at the store. read more

Worst sallys i've ever been to!! I go here often because It's the only one in the area that I know of and the customer service is always awful, never accomodating even when the mistake is on their part and I have yet to meet a pleasant employee.. I will be looking for an alternative location and I advise others to do so as well. read more

I always find what I need and usually a little extra something for a friend. A new nail color or hair band for trips to the gym. Definitely sign up for a Sally card when you visit. read more

Nothing particularly special about this location. Staff is friendly but I always feel like they're watching me to make sure I'm not gonna steal. 4 stars because of easy, private lot parking and I always find what I read more

Came here three times already. My daughter had to buy hair coloring. The staff are always friendly and helpful. With regards to some of the reviews posted here, I can only say - do your own research. The staff are not hair specialists. They know a little but they cannot be compared to your professional hair stylist. So, don't blame them for lack of knowledge. They're there to sell products. My daughter had a list and she did not deter from it. She wasn't talked into buying something else. I really like the attitude of the staff. read more

I did not physically come here but I bought an item here. Last week I arrived at a client of mine home in San Rafael to take care of her since she has been very ill. When I got there I realized That I had forgot one item I needed. We called this location (I buy my supplies from a professional establishment usually) and I spoke to a pleasant young man who claimed to be in the business. I knew what I wanted and he said they carried it. I sent my clients niece to go pick it up. Saved my day! Thank you! read more

One of the staff members here is really sweet and wished me a great day even though I was there three times because I had forgot to purchase additional items. One time I brought the wrong receipt to exchange an item I had bought a couple days ago, one of the staff members said to not throw out my receipt, even though i had just brought the wrong one, the manager luckily told her to just do the exchange. You should have no shame returns because then customers will be more likely to buy from you and not elsewhere. read more

This place can be really hit or miss depending on who is working. The older lady can come off as rude and suspicious but I have been helped numerous times by a younger blonde and she's is really lovely. I like to buy my ion sky blue dye and they always have it in stock and usually some sort of sale. Impressively it's better priced than Amazon. Great assortment of shampoos and hair treatments. read more

If you get advice from a hairdresser, and advice from a Sally Beauty Supply employee, FOLLOW THE ADVICE OF YOUR HAIRDRESSER. I went there to buy a particular color of bleach. I allowed myself to be convinced to buy another shade. I even double-checked with the young woman advising me, "but I was using gold before. If I use neutral now, won't it turn blue or purple?" "No it will not. Gold will turn it orange. Get neutral." I got gold/neutral. Now my hair is part bleached, part odd purple. Not cool. read more