Wow, I am so disappointed (and mildly confused) with the customer service at this location. I went in yesterday to buy a couple of items and the staff was overly helpful - asking everyone what they needed, if they needed help, etc - multiple times while they were looking at the same items. At the register, they asked if I had a phone number with them, we tried and I didn't, and I declined creating an account. I ended up not using one of the products, so I went back today. I walked in and the store was far less busy. There were three employees behind the register and I said "hello, I have a return" and help up the item and the receipt. They audibly sighed. The person that had helped me yesterday had to be asked multiple times by the others to do the return - to which she responded "I can, but I don't want to" - uhm I'm sorry? They then make you create an account with your phone number if you don't have one to complete the return, even if you come with the receipt. I won't be returning to Sally's for future needs. You don't need my information to buy the items, but you need it to return an $8 item with the receipt? read more

Stopped by this store last minute to pick up some color, even though it's not my usual location. I was in a bit of a rush, but the staff was super friendly and helpful. They didn't have the exact color I needed but quickly located it at a store near my house and offered to have it delivered. I opted to pick it up myself but really appreciated the offer. Mya and the rest of the team were great! I'll definitely stop by again if I'm in the area. read more

Beautiful young ladies were so helpful! They went off my needs and found me a color that I wanted. Will be shopping here again!

The customer service in this store is amazing. I drive 20 minutes to this location because the girl that usually helps me while i'm there, Mya is awesome at recommending and walking me through the steps I need to achieve the color and results I am looking for. It's because of her my hair hasn't been damaged through this journey of me finding the perfect color she has really helped me through this process. Because of her I will be coming back. read more

Didn't have the hair color that I needed once again. And their emery board supply was pretty much depleted.

The one stop shop for all you need for beauty not just for women but for men also. Great products for your hair or nails or your feet. The ladies working in the store very friendly and informative. read more

I went in today at 7/29/2020 to do some shopping got to the resister gave the girl my phone number to use towards my points . Imagine my surprise when she told me I was not in the system gave her my old number nope not in the system . Yet a month ago I gave the sales person my number to update in the system and you wanted me to give it to you again . Nope nope nope I will take my business elsewhere. Terrible customer service you can tell the people working there hate there jobs . read more

This is a great place to go when you are in need of almost any beauty product (but they specialize in hair in my opinion). This was my first time going here and was warmly greeted upon entrance. There was a woman working there who seemed really knowledgeable as I overheard her helping another woman in the store. I was able to grab some "purple silver" shampoo and conditioner in a travel size which is exactly what I was looking for! Can't wait to come back here. read more

I went to purchase Curlformers. The top up packages, $13.99, were on sale for $2 off. At the register the price didn't come off. And the Cashier checked to see what sign I saw, turns out it was from last month. They did not honor the sale and she ripped the tag up. Pretty bad customer service. read more

Large selection of gelish nail polishes. I love nail polish and Sally's offers great sales and excellent nail care product. I don't know much about the other products they sell. **The staff has recently undergone a change and it is not the same shopping here. **** read more

* 10th of Aug. 2011= Edit: sorry but the new manager is kinda distracted and disinterested in helping anyone. Not genuinely friendly.Facial expression is contrary to what he says/how he says things. Seems to not want to be on the register and is in a hurry to rush you out the door. I have observed this every time I have visited this location past two months. read more

Super helpful and friendly employees! I was in and out within 5 minutes with the help of a very kind blue-haired cashier

The store has a lot of great products, but they have too small of a store for the number of products they sell. I felt that I was in chaos. Boxes of stuff everywhere. It was hard to get down the isles and find the one thing I needed. Otherwise, great store, friendly staff. read more

Everyone is really nice. The woman with the blue/purple hair is awesome. Knowledgable and very helpful and sweet. Good selection of beauty supplies and good deals. read more

I went to my local Sally's yesterday, and was treated terribly. I am an avid fan of this stores and purchase my beauty supplies there at least once a month if not much more often. I am a card holder for the beauty club and find that the additional cost of the membership is offset greatly by the discounts that are given with it as well as the recommendation to others about how great the products are and how friendly the service people. While checking out yesterday the employee asked me if I was also going to pay for the dye I put in my purse. This shocked me. I have never stole anything and I am aware that I may have been lazy by not putting the 2 additional bottles that I did not get on an end cap, but in my purse? Never! I said excuse me, and she said I need to look in your purse for the merchandise. She did not call for a manager and when I pointed to the end cap and where the 2 additional bottles were residing she again asked where in the "aisle" I had put them. I showed her the inside of my tiny purse although I know I didn't need to do that. My brother is a police officer with Tucson; why in the world would I ever steal anything. Let alone in a store who usually knows me by name as well as giving the cashier my beauty card information so she had all of my personal information. I was disgusted by the treatment I received by this cashier. After walking over to the end-cap and handing her the dye it took everything in me to control myself and finish out this transaction; she gave the most half-hazard apology and insinuated I deserved this treatment. This company has lost a valued customer as well as any recommendations I may have made in the future. I will be sure to tell everyone exactly how I was treated after spending the 100's of dollars that I spend every year. In this day and age it is so much easier to shop online, but after how I was treated in this store. I can tell you never again. read more