In between jobs last night, I was running around like a mad person and made it here 30 minutes before closing. There was only one girl working (I didn't catch her name) and the store was busy. However, she worked quickly and efficiently while answering other customer's questions. In the midst of the chaos I had left my wallet, which I hadn't discovered until I got home from work late last night. I assumed I had left it in my car until I received a phone call this morning from Salon Centric asking me if I was in yesterday and informing me I had left my wallet. Diane was super sweet and helpful and didn't make me feel like the complete idiot I was feeling like for casually leaving my wallet behind. This is not my usual branch but the times that I have been here everyone is always nice, professional and knowledgeable. Very grateful that there are honest and helpful people, thank you! read more

I will start with you have to need to be licensed to shop here. My sister is a licensed esthetician so I accomplished her here every change I get. This particular location is always fully stocked and honestly it's like being a kid in a candy store. I'm able to get salon sized bottles of my shampoos and hair masks so I can come with my sister here twice a year and be set. The staff is super friendly, the moment we walked in they let us know there was a sale going on and they were helpful in finding items. I absolutely LOVE this place! read more

Salon Centric - Cosmetics & Beauty Supply Near Me - San Jose, California

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Absolutely love this store. The staff are friendly and ready to help. This branch is a large store that carries more inventory compared to other locations that I have visited. The parking could be challenging due to limited spots. Would recommend this location. read more

The workers are suuuuper helpful and they take their time helping you!! I've been to other locations but they just don't compare to here. Very clean store and organized! read more

I love this place!!! As a professional hairstylist, I go here to pick up all my supply needs. The girls there are always welcoming except for the manager. She is very unfriendly and not approachable. When asked if a product was in stock she simply replies yes it's over there. Instead of getting out from behind the register, she stands there. When asked to show me where exactly where the product is she comes off as irritated and bothered to do her job. read more

very disappointed o being a customer for 40 years and I was devastated about how a company with high standard are treating customers. First-able I was left on hold for 40 minutes I to solve a isue tha t have not being solve yet. They closer my account with out notice and also at the store in west New York. Could do anything about it. The only way was to contact customer care dept. i Have not being able to contact anyone. Maybe this review will get the attention of supervisors or higher personal. read more

I'm definitely not pleased at the place. All I wanted was a particular spray bottle. Nothing on yelp or anywhere else indicated "only licensed professionals" can buy anything at this location. I want a particular spray bottle and not the ones you can get at Walgreens or save Mart. My hairstylist actually recommended a particular spray bottle from a salon supply. I was on my way to my dentist appointment and decided to drive a little further down at this location for that spray bottle that I needed. I guess I will have no choice but to purchase my spray bottle elsewhere. I still can't believe they won't even tell me a simple items such as a spray bottle.I gave him two stars because the woman behind the counter was courteous enough to explain to me their "rules". I didn't expect her to break the store policy but I didn't expect her to be a stick in the mud for a simple item as a water spray bottle. read more

This place has the worst customer service. I have had my license for many years and shopped at numerous cosmetology stores and never had an experience like this one. All the Salon Centric employees who have given me suggestions on products always tell me that if I don't like the product I can come back and return it - which I really never do. This ONE time I tried a couple new products that dried out my hair, literally used two spritz of each and immediately knew I would have to return it. When I show up with my receipt and my products, the sales clerk immediately took a negative attitude with me and said they don't accept returns on used products. I was surprised as I have been told numerous times that you can bring back an item that doesn't work for you - also, given it's MINIMAL usage and my lack of return history, I'm shocked that this would be such an issue. She then proceeds to open one of the bottles, smells it, and says that it doesn't smell like the same product...WHAT ON EARTH are you talking about lady??! I was so offended that someone would even accuse anyone of something like that. Oh yeah I bought a 10 dollar styling product two weeks ago, used it all up, and then filled it with something else to return it...I don't think so. It's a shame because I've been loyal to this location since it's so close to home, but I was so turned off by this interaction that I'll definitely never come back. The LG store is much more professional. read more

Love this store. Staff is friendly and always helpful too! Only place to get redken color for stylists.

Love the staff. Everyone is so friendly and knowledgeable. This by far my favorite Salon Centric

I have shopped at this store on and off for many years. They offer a large array of products, friendly knowledgeable staff and great customer service. My only issue is with corporate management. Within the last year or two "Management" has decided that it will not provide "Bags" for purchased products. Bags are only available if are willing to pay "extra" for a bag. Tacky, tacky cheap and greedy. Just more money in the pockets of the fat cat CEO's & corporate management. So the $200.00 I spend on products isn't enough for you; you have to charge me an additional $1.50 or whatever it is you charge for a simple bag, to put my $200.00 of merchandise in, to get it out to my vehicle. When I had my choice of a three star OK rating or a four star good, or a five star great; you only scored an OK-3 because of your "Bag" Policy. read more

Store for COSMETIC PROFESSIONALS ONLY. I decided to tag along with my mom today to go buy beauty supplies to restock her store. Why not--when she can get OPI nail polish and my favorite Pureology shampoo/conditioner for cheaper? Out of all the cosmetic/beauty supply stores I've ever visited with her, this store by far, is the most impressive. We were greeted the instant we walked in and the workers were very friendly and welcoming. Being a typical Asian bargain shopper, my mom wanted to know what special sales were going on this month and they responded patiently and they were very eager to help. Looking through a cosmetic store can be overwhelming but the workers made it easy to find what we were looking for. read more

I LOVE this store! Diane is the best, she's always there and super knowledgable. I have to run in here at least 2-3 times a week and all the girls in here are always ready to help. The store is always festive and set up so cute. Thank you girls for being so great! read more

Came in today, the person at the counter was very helpful with getting me set up with my membership. They have a good selection.

The availability of the products is better than what is available for professional tools and accessories (very small section of brushes, bobby pins etc). They mainly have Redken, Pravana and some other brands but even from whats available they don't have a wide selection and there's a lack of variety in sizes for some of the products. The customer service is hit or miss, in general its pretty good. Although one time I went to buy one chemical product for a co-worker (and she needed the product right away for the appointment at the same time) and the lady in front of me was taking forever to update her account information and she even left during the middle of the transaction to use the restroom when it was time to check out. Since there was only one cashier at the time I had to wait about 15-20 minutes to buy one item. Which is fine but it would've been better if she had asked if I could go first since my transaction would've been much quicker. Overall its ok for professional products as long as you know they only offer a certain selection of the product line that you may need. But my search for the best professional beauty supply continues... read more

I have been to many beauty supply stores in the area, I'm talking about Cosmoprof, San Jose beauty supply, Sally or even the one in the Eastside of SJ "Tully beauty supply", none of them are actually live up to my standard. Hands down Salon Centric is by far has the best costumer service, and the most organized clean store I have ever been too. The staffs are very helpful and friendly. They all know my name and greeted me the minute I open the door and let me know what's on sale and always ask me if I need help with anything. They even call me on my phone sometime if there's any promotions and keep me up to date with all the produts they sell there. Thank you ladies for helping me and always making my shopping enjoyable. read more

Website does not post you need a license to purchase direct. Save yourself the drive, unless you have a license.

Formerly named Malys. This is now called Salon Centric because Malys was bought out by Loreal. Salon Centric is a local pit stop to licensed professionals only and is not open to the public, unfortunately. They've introduced new skincare products and I'm a huge fan! Everything is discounted wholesale price and the brand names are endless. I shop here for haircare, skincare, and tools. I love it! I highly recommend the soy candles! When you light them the wax turns into massage oil. read more

Apparently, you are allowed to come and look at merchandise if you QUIETLY walk in, but if you openly walk up to the counter and show them your enrollment papers, but have no id, they will NOT let you to even LOOK at merchandise. A ridiculous policy or poorly trained employees? I guess I will never find out, just because I will never come back to this business. read more

I love going to this Salon Centric. Every time I visit this store, everyone is always so friendly and helpful. I wish I knew the names of the two ladies I always see. One has vivid colored hair and the other is a brunette. Anyway, they are both so great!! I wish all the beauty supply stores and other Salon Centrics were like this one. I also like how the store is spacious, well stocked and pretty organized. read more

Store #5921Diane was Extremely informative and so, so helpful, I can not say enough how grateful I am for kind and helpful people , she is one of them. Totally great Vibes and a great first visit. Will definitely be coming here for all my shopping! Thank you Diane! read more

I love getting most of all I need in Salon Centric, am still use to calling them Maly's, but this store is my favorit to come by when I need products or information about anything. The one in Colma is my store to go to. Everytime I'm there I leave with a lot of samples and great services. Pravana is there now and that is also cool. I brought my first set of shears there and they are still sharp. I got them like three years ago. When I was a student I didn't have any issue getting my card unlike Cosmo Prof in Daly City, man there were many issue. I love Salon Centric. And it's one of my favorit place to be. read more

All the girls at the Winchester store are amazing! They are all so helpful. Diane is my go to girl. She keeps me informed. I text my order and they pack it up for me. I just pick it up. Hopefully I will get a new Rep. I sure miss Diana Rodgers, she was my Rep for 27 yrs.. read more

I personally love this store and the whole team! Diana she's the BEST... always tell me about special deal.. she's only a text away. I text her what I need .. she replied within an hr.. always find what I'm looking and even if it's not in store .. she go beyond and find at different location for me !!! My go to place ... and I love chatting with her n the girls! They are all nice !!! read more

I am a licensed Cosmetologist and I recently opened my own salon within Sola Salon Studios Willow Glen so I am quite the regular here now. At my salon I carry primarily Redken and Pureology. The staff at SalonCentric is super sweet and helpful. They are always quick to tell me about promotions and classes they are offering. They have the best selection of retail and back-bar products, however I don't typically buy my equipment or tools here, I usually go to CosmoProf. read more

I am a new cosmologist and I find it very intimidating going to find product for my clients so when I came in yesterday I really needed help. The girl who helped me so so helpful and knowledgeable about all the product lines that I had to come write this review so she knows how grateful I am for her help. She welcomed me to the store and made me feel comfortable. I have been to the other Salon Centric and to be honest I have asked for help and they look at me like Your a professional you should know? So thank you for taking the time and treating me so kindly! This is now my go to store for all products read more

I just got off the phone and finally got the help I was so desperately searching for and Lillian was so kind and willing to go the extra step in her customer service. I had called the other SC store prior to calling this one and the lady there was rude and distracted. I was left feeling frustrated!!!! Thank God for people like Lillian who do care about helping others especially customers on the phone~ She went above and beyond, compared to the other girl. This is all by phone, and I can only imagine how much more amazing Lillian is in person! I am sure if I were to come into the store, I would buy so much more and receive a great shopping experience in addition to product knowledge and be confident with my purchases with Lillian's help!!! read more

This has been way over do. Always enjoy coming to this location. Diane and the girls are the best, they are always nice and welcoming every time. Always willing to help you out if you have questions or want to know whats on sale. Therefore the five stars. read more

For professionals only but they have great prices and carry all my Redken products. The staff is friendly and I have always been able to find what I need. read more

This is one of the vendors I work with and the people that work for Maly's are super sweet and very helpful. If you need something special ordered, they're on it! They always say hello when I go in and it's so nice that they know you personally. Pam and Janelle are awesome, and my rep, Helen is just a doll. They are my favorite salon pro distribution center! read more

Love the girls that work there; they're so nice and upbeat. Store is well organized so it's easy to find things. I get all my products here, event information and classes. :) read more

This is a great place for professionals with cosmo lic., to get supplys. They are very friendly, and profesional people.

For professionals only. This is my favorite Salon Centric in the area. I come here quite often and love all the girls that work here. They always are there to help and greet you with a smile! They keep me updated on all the latest product releases and remember what brands I love. So happy they've brought Essie into their family! read more

Placed a telephone order for pickup for my salon arranged at closing time, and I arrived before agreed upon time. I was promised by Denise that the doors would be open with my order at the register. Nine of this held true and I will not be returning for ANY future business as this has caused a major kink in my schedule as well as my guests. Thanks for not doing your job. Will be calling my REP from now on read more

Let me start out by saying this review is not intended for the Winchester store, but the salon centric in Los Gatos on Los Gatos Blvd. I have been in the hair industry for 10 years and have never come across 2 woman as rude as the ones at this store! I walk in and was not greeted, but clearly noticed. I was never approached to ask if I needed any help. Strangely enough the next girl to walk in the door was cheerfully greeted and got the help she needed. After spending a good amount of time in the store, I was ready to check out. My mother owed me some money so the plan was for her to buy a gift card, and for me to use the gift card to pay for my items. (please note that I received this idea from the lovely ladies at the Winchester location, and my other cosmo friends who have done this exact same thing). When I mentioned this to the young sales girl, and what looked like her older manager (though I'm not sure) they laughed. They said that they don't do things the same as the salon centric Winchester location and that it would not be allowed in their store. After reminding them that they are a company and not privately owned, therefore they can't create nonsense rules, they quickly changed their mind and said "we'll allow it this once but don't ask us again". The young sales girl then knocks my basket over sending my products and nail polishes rolling and falling on the counter and ground, and begins to ring them up. I could have let all this go and could have kept my cool until I hear the older lady laugh and say to herself "that's the stupidest thing I've ever heard what are they thinking." RUDE. However, out of the hundreds of times I've been to the Winchester location, I have never had a bad experience! They are always so kind and helpful and really go out of their way to help you! Thanks girls!:) read more

Came to this store to buy a few pravana colors with promotion posted up the shelf if purchased 12 chroma silk you get a free developer so I grabbed one. Went to the register and Lydia was at the front. I mentioned the promo for the free developer and I get an instant rejection that it was not free. Not a big deal since I was there for the pravana colors anyway, but Lydia kept repeatedly say no no no and talking to her coworker about checking skew numbers and left me standing there for a good 15mins while they try to figure out if it was free or not. I don't work the register or anything but I'm pretty sure if you type in the promo skew number u can figure out if it's going to be deducted from your total amount or not. Lydia and her co worker was at the other register talking amongst themselves that the other girl rang up somebody that day and the skew number worked for that promo but Lydia insisted that it is not valid. Whatever I dont care about the developer anymore I've been standing here for 15 minutes while u guys over arguing about something that Is so simple to figure out. "Hello I'm still standing here can't I pay for my stuff so I can get out of this he'll hole?!" I WILL NEVER COME TO THIS LOCATION EVER AGAIN! HORRIBLE CUSTOMER SERVICE! !!! read more

The store is always neat & clean, I can always find what I'm looking for. The ladies are very sweet, helpful and are nice to keep you up to date with promotions or even the classes that are going on. read more

I am so upset and offended. The store manager, Diane, just accused me of stealing a $5 bottle of toner just because she saw one in my purse. Be careful going into the store with products they carry. I guess this is what happens when you hire an incompetent, inexperienced, rude, untrained, uneducated person to manage the store. What a joke! read more

i love this Maly's because not only is it near my home... but they are always stocked with the Redken color i need for my job as a hairstylist. its nice to come to a place where you are allowed to purchase the products, as long as you are currently licensed into the cosmo world... or at least... in school training to get to that point one day. the ladies there have always been friendly & its a bonus because they sometimes offer classes at this location too. read more