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    Bath & Body Works

    3.3 (114 reviews)
    Open 10:00 am - 9:00 pm
    Updated a few days ago

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    Reviews With Photos

    Pocketbac hand sanitizer and holder
    Rosey Y.

    It's always so busy and messy at this location but that's given considering it's in the biggest mall of the area. I love all the different scents of soaps, lotion, body mist, etc. I caved in and got a pocketbac hand sanitizer as well as a glittery holder for it to attach to my purse. So cute!

    Daniel M.

    Swung by Bath and Body Works to buy some body cream. I realized that they closed the original location of the store (on the first floor) and they moved temporarily to the second floor of Valley Fair (next to the Ann Taylor). It's a bit smaller in size but that did not diminish my experience! The employees were welcoming and the store had all the products I wanted. I was told that they will be moving to a more permanent location toward the end of July next to the Victoria's Secret! Also, I learned that they have reusable totes for purchase in store! P.S. The Semi Annual Sale is starting on June 3rd which will be full of great deals!

    Inside the store
    Lily S.

    The last time I was at this store was back in 2020, the very day before the mall was shut down for Covid. I stocked up hand sanitizer. So it's quick strange to be back here again with the store packed with shoppers. There's a good selection of soaps, lotions, candles, air fresheners, etc. Their store is well organized and neat. However, B&BW seem to be phasing out their gel soaps in favor of foam ones, which I'm a little bummed about. I prefer the gel soaps, but the selection is dwindling. Their return policy is pretty sweet too. They will allow you to exchange candles as long as they are less than 50% used for brand new candles!

    75% off sale
    Stella K.

    Bath & Body Works has a plethora of body lotions/creams, body washes/shower gels, hand soaps, candles, air fresheners and hand sanitizers. We stopped by this store at Valley Fair to check out their 75% off sale and see what new hand sanitizer scents are available. The tables featuring the big sale items seemed nearly picked clean. Maybe it is near the end of the sale period. They had some nice hand soaps. We picked up some of their hand sanitizers (PocketBacs). I like their small bottles with the slightly rounded edges because they fit nicely in purse or pocket (compared to the more "boxy" bottles). We have some of the hand sanitizer holders (PocketBac Holders) which come in some cute designs. I don't really use them as intended, hanging off of my purse, because they don't always hook on very well depending on which handbag I use. It's always fun to stop by this store and sniff everything. It doesn't take long to suffer from olfactory overload and then you can't smell anything at all anymore. It's nice to stop by here for gifts and stocking stuffers. Things we picked up from the store : https://www.yelp.com/user_local_photos?select=lpCiqcMMLI7Zbn-g4rfUYA&userid=isQotFiKU_S_TI4Qt4MtMQ outside store https://www.yelp.com/user_local_photos?select=xXTprHzHXhQUfSt8Qe54cg&userid=isQotFiKU_S_TI4Qt4MtMQ inside store https://www.yelp.com/user_local_photos?select=RugvLyBNxrnyKKUznpdSwg&userid=isQotFiKU_S_TI4Qt4MtMQ .

    Sunil R.

    My first in a mall in over a year! I came here it pick up some last-minute gifts for a birthday. The staff was super helpful. They have the process done pat on how this works during Covid. Use the gel to get a whiff of the smell...pump the bottle a few times...bring it to the top of the mask. Worked like a charm.

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    5 days ago

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    8 months ago

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    7 months ago

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    2 years ago

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    5 months ago

    Neat but bad unknowledgeable staff. would not return even though I have gone to this mall for along time even way before renovation

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    11 months ago

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    1 year ago

    Store states it's temporarily closed. It's been closed since at least the weekend. No sign stating when it will re-open

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    1 year ago

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    2 years ago

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    1 year ago

    Great products and staff . Always good deals during semi annual sale . There's always new products to try

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    3 years ago

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    4 years ago

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    10 months ago

    The current manager here is incredibly rude and condescending. Please hire someone else.

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    11 months ago

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    2 years ago

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    2 years ago

    Terrible service. The cashier looks like she's unhappy that you're purchasing. She was rude and snappy.

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    6 years ago

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    Page 1 of 3

    Ask the Community - Bath & Body Works

    Review Highlights - Bath & Body Works

    The last time I was at this store was back in 2020, the very day before the mall was shut down for Covid.

    Mentioned in 4 reviews

    Read more highlights

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    Maido at Santana Row is one of those stores I could spend way too much time in, and money! I…read morehappily did! If you love stationery, journaling, or planners, this place is such a great place. They have a great variety of pens, notebooks, stickers, and thoughtful little gifts, and I was especially excited to see that they even carry Hobonichi. Everything feels well curated and high quality, not overwhelming, just really fun to browse. The store itself is bright, clean, and inspiring, and the staff has always been friendly and welcoming. Whether you're into journaling, planning, or just want a unique gift, Maido is definitely worth stopping into. There was not much stafff around helping, I think only two people and they were both at the cash register, they weren't too talkative and didnt ask if we needed help, but im sure they would have if we asked, we just werent approached. Maybe they were short staffed that day.

    Cute gifts store . Many Japanese style gifts are available here . Some old fashioned fountain pens…read more, birthday cards , key rings . Cute stuffed animals and collectibles. The store is not big but fully packed. Very organized. We don't have too many gift store like this in the west bay . The store location is right by Vally fair mall , West San Jose . Many customers and quite popular. Parking is not easy if you come in the weekend . There are couple paid parking structures in the same area. I usually either come on the weekdays or Saturday morning to avoid the crowds.

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    Bath & Body Works - cosmetics - Updated July 2026

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