I came by to Bath & Body Works since I needed a new room spray especially for the Summer. It's quite packed inside probably because they're running a 50% off sale on some items I believe. It's quite hectic navigating around the store. Anyways, it's a nice store to go to if you're on a budget looking for items like hand soaps, room sprays, and anything else related. Got the room spray I wanted since it smells really good. read more

I had a coupon I needed to use before it expired, so I stopped by to see what I could find. They had really beautiful displays of their new scents as well as holiday items. My coupon was for a free travel size item. I was looking for a body cream with a fruity scent. I asked for help for what I was looking for. I was directed towards the checkout where they a variety of travel size beauty items. Unfortunately I all the scents in that area were more floral. I'm not big on floral scents. Before I left I found the Christmas lotion section and they happened to have the candy apple body cream in a travel size. So that's what I chose. I went to the checkout line and got my item for free with my coupon. I'm sure I'll be back before Christmas to look for gifts. read more

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What should have been a 10 minute errand turned into an excruciating hour. Here's what went well: I placed my order online and scheduled my lunch hour for later so I could quickly pick it up at the store. As expected, traffic was light and I immediately found a parking spot close by. I entered the store and there was one person being helped at the register and one person waiting in line. So far so good. There were at least 3 employees working this day and time: one was at the register, one was in the back and one was on the phone. The register employee needed to ask the phone employee something but didnt want to interrupt so everyone was waiting. Meanwhile a long line started to form behind me. The second employee came out from the back and started helping and then it was my turn. When I stated I had an online pickup, I was told that I should step aside and someone would help me once the entire line had been helped. What?!? Grrr. When I was eventually helped, they couldn't find my order. This involved asking me multiple times for various information and getting other employees to help. Eventually they found it but by then I had spent an hour on my 10 minute errand. Thank goodness parking was free for first 2 hours! This is why store retail is dying. read more

It's always so busy and messy at this location but that's given considering it's in the biggest mall of the area. I love all the different scents of soaps, lotion, body mist, etc. I caved in and got a pocketbac hand sanitizer as well as a glittery holder for it to attach to my purse. So cute! read more

Bath & Body Works - Pocketbac hand sanitizer and holder - Cosmetics & Beauty Supply Near Me - Santa Clara, California

Neat but bad unknowledgeable staff. would not return even though I have gone to this mall for along time even way before renovation

It was closed on 8/9/2025 @4:10pm... took me 45 mins to get to the garage, and find parking only to see this bath and body works was closed .. read more

Store states it's temporarily closed. It's been closed since at least the weekend. No sign stating when it will re-open

I want to thank Amanda for going above and beyond yesterday to find the scent I was looking for. Amanda spotted me wondering the store looking for my favorite "flavor" and asked if she could help. She escorted me to the clearance table but my flavor was all sold out. Seeing my disappointment, Amanda asked me if I could wait a second and she would double check the back room for me. She was able to locate a few remaining bottles for me! Thank you so much, Amanda! read more

Store is temporarily closed (during operating hours) and no sign stating when it will reopen. Called customer care and they basically told you to call the store, which has no one there to ask when they will reopen. read more

Good customer service is often led by good managers. Sadly, this store fails. I encountered the manager on the floor and she was not pleasant. Her tone and behavior were a huge turn off. Thankfully, I don't ever shop here/this location. Note to the manager: lose the attitude and change your tone. I didn't care to be talked to like I was gonna cheat the store out of... $5. read more

Great products and staff . Always good deals during semi annual sale . There's always new products to try

Swung by Bath and Body Works to buy some body cream. I realized that they closed the original location of the store (on the first floor) and they moved temporarily to the second floor of Valley Fair (next to the Ann Taylor). It's a bit smaller in size but that did not diminish my experience! The employees were welcoming and the store had all the products I wanted. I was told that they will be moving to a more permanent location toward the end of July next to the Victoria's Secret! Also, I learned that they have reusable totes for purchase in store! P.S. The Semi Annual Sale is starting on June 3rd which will be full of great deals! read more

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The last time I was at this store was back in 2020, the very day before the mall was shut down for Covid. I stocked up hand sanitizer. So it's quick strange to be back here again with the store packed with shoppers. There's a good selection of soaps, lotions, candles, air fresheners, etc. Their store is well organized and neat. However, B&BW seem to be phasing out their gel soaps in favor of foam ones, which I'm a little bummed about. I prefer the gel soaps, but the selection is dwindling. Their return policy is pretty sweet too. They will allow you to exchange candles as long as they are less than 50% used for brand new candles! read more

Bath & Body Works - Inside the store - Cosmetics & Beauty Supply Near Me - Santa Clara, California

The current manager here is incredibly rude and condescending. Please hire someone else.

This place is so addicting I cannot stay away. I wish they bring back the scent Gardenia, I'm always looking for something similar but it's never it. White Tea and Sage is also good. Love it when they have pretty print on their foaming hand wash, I'm an addict to BBW. read more

This bath and body works location has consistently given me poor customer service. Most of the employees are in a bad mood, and a few are nice, but most of the girls are rude, making the shopping experience predominantly negative. Here are the names of the rude employees, starting with a manager named Gaby, followed by the associate Laronda. Loranda had a complete attitude at the order pick-up area. Loranda handed me a damaged item. The item I was picking spilled all over the bag you can clearly see a spilled liquid through a paper bag, and Loranda handed it to me like it was okay until I pointed it out. She got bothered and never apologized for the inconvenience. Additionally, at a separate time, another black young woman walked away while she was in the middle of a transaction with me without telling me she was abandoning the transaction. Incredibly unprofessional. Also, every time I attempt to use a promo, there is always an issue. The employees seem to be trained to tell customers no instead of trying to assist them. This is terrible. But the worst interaction was with Gaby, a manager who refused to remedy a transaction from another store even though I had a paper receipt and the transaction from the other store had been done prior. Instead, Gaby laughed at me outloud in a ridiculing way, questioned me on why i didnt notice the mistake on the receipt, and told me to drive to the other location even though it was far for me to remedy the situation. She unwilling to fix the issue and quickly blamed other employees. You can tell she didnt want to do it; I don't know how they treat customers so poorly, but it is not okay. There is no doubt there is a flaw in how employees here are being coached and trained and it seems the store manager is not taking steps to address the poor customer service. I recommend contacting customer service if you are mistreated. read more

Bath & Body Works has a plethora of body lotions/creams, body washes/shower gels, hand soaps, candles, air fresheners and hand sanitizers. We stopped by this store at Valley Fair to check out their 75% off sale and see what new hand sanitizer scents are available. The tables featuring the big sale items seemed nearly picked clean. Maybe it is near the end of the sale period. They had some nice hand soaps. We picked up some of their hand sanitizers (PocketBacs). I like their small bottles with the slightly rounded edges because they fit nicely in purse or pocket (compared to the more "boxy" bottles). We have some of the hand sanitizer holders (PocketBac Holders) which come in some cute designs. I don't really use them as intended, hanging off of my purse, because they don't always hook on very well depending on which handbag I use. It's always fun to stop by this store and sniff everything. It doesn't take long to suffer from olfactory overload and then you can't smell anything at all anymore. It's nice to stop by here for gifts and stocking stuffers. Things we picked up from the store : https://www.yelp.com/user_local_photos?select=lpCiqcMMLI7Zbn-g4rfUYA&userid=isQotFiKU_S_TI4Qt4MtMQ outside store https://www.yelp.com/user_local_photos?select=xXTprHzHXhQUfSt8Qe54cg&userid=isQotFiKU_S_TI4Qt4MtMQ inside store https://www.yelp.com/user_local_photos?select=RugvLyBNxrnyKKUznpdSwg&userid=isQotFiKU_S_TI4Qt4MtMQ . read more

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My first in a mall in over a year! I came here it pick up some last-minute gifts for a birthday. The staff was super helpful. They have the process done pat on how this works during Covid. Use the gel to get a whiff of the smell...pump the bottle a few times...bring it to the top of the mask. Worked like a charm. read more

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Very friendly and helpful employees in the store. Enjoy the display of their products. The register cashier were very knowledgeable and made my purchase very smooth. Great store. Highly recommended. read more

Terrible service. The cashier looks like she's unhappy that you're purchasing. She was rude and snappy.

5/5 for jocelyn! Amazing customer service. The lady in the front though with the wig I know was not at fault but it took a while to get me unscented hand sanitizer as I am allergic to scented ones. I am surprised they do not have unscented hand sanitizer ready on hand for the people who are allergic! read more

Bath & Body Works - Looks good - Cosmetics & Beauty Supply Near Me - Santa Clara, California

If you're looking for horrible customer service go to this location. The cashiers have the worst customer service and the manager refuses to be spoken to, I wish I could give zero stars. read more

Was at the mall today, wasn't expected them to have any hand sanitizer left but wanted to ask anyway. Surprisingly, they did have them in store! The employees there were all very nice and friendly. One showed me where the sanitizers were, one explained that we could only buy up to 10 per household (only one favor, pocket sized). As I was walking out, I saw sink with hand washes. I asked if I could wash my hands, the employee even turned on the water for me. Also thanked me for stopping by as I left. I have never been this satisfied at a B&BW store before. They deserve more stars! read more

FYI - This is for online orders during covid. Online ordering was easy! If you're lucky, you will time it right when they are having a ton a sales, which is quite often. They send you an email saying when your order can be picked up. This can be kind of tricky because the email just mentions that it is ready for pick up. I knew that the store was located on the 2nd floor, but the mall doors were all blocked off. Drove to the 1st floor in the pick up parking spots (letter B I believe). Called them. They were very busy! Whenever I called, the busy signal came on at least 5 or so times, but I always saw Bath and body works employees delivering to other cars. Don't give up!!! They will eventually pick up the phone! They were very friendly, asked if you prefer putting your order in the trunk or backseat and they told me that all I need to do is show my drivers license when they arrive with the driver window rolled up. Then pop the trunk/back seat door. I felt very safe picking up my order and they were very pleasant. read more

Walked by the store today and it's closed. Everything has been emptied inside. I tried figuring out if the store has moved to a different space or shut down permanently but there's no available information anywhere. read more

Went here after work because I saw they got fall stuff in, ladies at the front were fine but a little forceful. I found a few things and went I went to check out the girl with the wig asked if I wanted to sign up for their rewards program, and when I said no she became very rude. I should've just left at that point without buying. Why have a rude retail employee? read more

I love the staff cashiers and floor workers. They are so sweet and kind. I love the sales. Today was $2.95 travel size I like that idea to try new scents. I'm on a budget. My husband works hard and he is the bread winner. I don't want to break his wallet lol . This works for me. I'm old but never too old for bath and body works. read more

I also went to the store today 4/6/23, and it was closed and all the stuff inside was removed. There was no sign on the door as I'd expect, telling what happened (permanently closed, moved to new spot, etc). I left disappointed. Later I found out that they will eventually move next door to Victoria Secrets upstairs, but temporarily relocated next to Ann Taylor, across from See's Candies. A little peeved because I made a special trip to Valley Fair to buy something from Bath & Bodyworks specifically, and left without knowing they had moved. The woman said they had a sign near Victoria Secret's door telling their new location --- uh, that sign would have been more useful at the old store location where customers would go to shop, don't you think? read more

This review is strictly for the pickup services provided by this location. I placed an order online to pickup some candles and get it delivered to my car. When you arrive you call the location and let them know what spot you are in. I called 15 TIMES and kept getting a busy tone. I decided to leave and call it a day but I was passing back by the area and decided to try again and was able to get through. The staff on the phone was sweet. I did have to wait about 5-10 minutes for them to bring out my order. It's strictly a no contact pickup as you open your back window or your trunk. They validate your ID or confirmation email through the driver window. It's a very convenient and safe service. My only detractor was the fact that the first time I came their phone seemed to be having issues. read more

workers are rude. was just trying to kind my business while I find a gift for my mom's birthday and about 6 different employees asked me if there was anything wrong. i don't mind being asked if I need help. but 6 times? One after the others; No thanks. You wrecked my shopping vibe. and the cashier was very aggressive like she was pissed off she had to work today. No thanks. two stars because the store was clean. read more

They are now located on the second floor across from See's Candies. Maps inside Westfield Valley Fair still point to old down stairs location that will now be a J Crew. Smaller store but still has the essential selections of bath products. Hope they are not on their way out. read more

Pricing has nothing to different from other location, what different is the attitude of the customer service that could definitely be improved. If you're tired, please stay home. Don't present yourself to be bothered by the customers... read more

Bonus points: Generous savings via coupons: Take $10 off $30 Molton Brown and Lippman nail polish FREE edt of your choice for a $30 purchase, value $18.50 Reason for the two stars: This middle aged woman with auburn hair was following me all over the store like I was a thief! During my 20 minutes in the store she came over to me at least 10 times OR hovered in my vicinity. Like I could have even swiped any product, seeing that I was holding three large shopping bags and my purse. I was in the holiday spirit, come new year, if it happens again, mark my words, I'm going to set her straight. This is why SEPHORA is my venue for cosmeceuticals. Plus they are having 20% online till 11/26/06, Code FF2006. read more

I enjoy their products a lot, but wished they would just price products reasonable instead of having all these crazy sales and deals going. I will continue buying the delicious smelling hand soaps and candles when on sale anyway. Also, I wished they would keep some of their beautifully designed packaging instead of trending more on the generic tailored look. But the scents are so aromatic I will continue being a solid in-store customer. The service is good and always something new to enhance my home. read more

Bath & Body Works - New tailored packaging, not my favorite but smells wonderful - Cosmetics & Beauty Supply Near Me - Santa Clara, California

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Daisy was awesome! While it seemed like she was on her own on the floor she was more than willing to help me find something I really liked. She asked me what kind of scents I like and we went from there. I came in to look but was able to get some stuff with their body care deal and hand soaps. When more people stepped in she'd let me know she'd be back to see what I liked which was super helpful since I had questions here and there. She made me feel super welcome and I appreciate it! I think James rang me up and he was able to help me get signed up for the reward program because who doesn't like free stuff? 5/5 will be back and recommend read more

I love CO Bigelow Products. I really liked it when it was a mini Sephora and carried skincare from lots of other high end lines. Their candles from the White Barn Candle Co. were pretty good too... I like their anti bacterial line but the scents can be sickening sweet at times. I used to stock up on their anti bacterial stuff and the soaps whenever they had sales... when I moved back to San Jose and the moving company had 2 moving boxes of BBW stuff... I knew I had a bad addiction problem. I have enough Mango Mandarin flavored soap to last me through my lifetime and for my future unborn kids' inheritance. read more

We were walking into the store and we didn't realize there was a line. One of the staff said, "excuse me, there's a line" and then another staff says, "yeah! You stopped them! Good job!" Is she an idiot? I will never step into your store and I will never spend a penny there. Yeah! GREAT JOB! read more

I shop a lot at Bath & Body Works. Hubby hates lots of their scents though, though I don't care. They are having their Big Semi-Annual Sale, I don't know for how long but if you like their stuff better go now. This time I was feeling good cuz I just returned a pair of stupid earrings for $193.77 so I have Money again. I got: Sparkling peach body lotion 8 fl oz for $5. Regular $9.50!! F---, I have Suave Naturals Creamy Peachy moisturizing body lotion w/ Vitamin E- 24 oz and it probably cost less than $5. Got scammed I tell u. Also got: Nourishing anti-bacterial hand lotion w/ Vitamins B5 & E kills germs/nourishes skin in Creamy coconut to use on hikes or at work. Only 2 fl oz, regular price $4, on sale for $2 & Anti-bacterial moisturizing hand lotion w/ Vitamins B5, E, & Wheat Germ oil White Tea & Ginger 2 fl oz, reg price $4, sale $2. The male cashier tried to get me to get 2 more bottles of the $5, he goes 3 for $10, hell No!! Coupon u get after the sale: C.O. Bigelow item of your choice (up to $12 value) FREE w/ any $10 purchase July 9-Aug 5, 2007. Still have a love/hate relationship w/ this store. read more

The sales associates are are still hit or miss at this location since my last review. I'm the kind of shopper that doesn't need much assistance since I'm there to browse, but appreciates when someone is available if I have a question (like Sephora). Unfortunately, this store seems to hire (or enforce) an overly enthusiastic, "in your face" type of sales associate. When I walk in I don't really need to hear all about the new fragrances (I can read the 5 foot banner just fine), nor do I need to be followed around and asked multiple questions as I make my way through the store. On a side note, I do love the sink area that this store has where people can wash their hands! Since the mall is a huge germ and bacteria breeding ground, who doesn't need a mid-mall trip sanitation moment? read more

I love BBW! Never shop here without coupons or else you'll get ripped off! I came during the semi-annual sale and had a $10 off $30. The sets are the BEST items to get during the sales. You definitely get your moneys worth! The holiday gift sets are regularly $21.50 retail, however with the 75% off discount it comes to $5 something (and down to $4 after my coupon). The true blue collection items are usually super expensive, but I found some mini lotions placed in the 75% off section which was a super score! They're really hydrating and the monoi oil lotion smell really good (I'm not sure if it got discontinued though)! I ended up spending about $36 and saved a grand total of well over $100! I love their candles! They smell so delicious! I'm a big fan of fruity smells so I love the peach bellini as well as the cranberry pear bellini. Recently I discovered some creamy scents that I realized I really love too! I like cider lane (which smells like caramel apples!) and cafe au lauit (which has a creamy coffee scent mmm!). All of their candles have such cute packaging but cafe au lait is so adorable! I haven't had a problem with their employees, they're friendly and always tell you about the deals going on. As you're walking around they ask if you need help or if you need a bag, but it's like that at all the BBW stores I go to so I assume it's just their policy? When I was getting rung up for one of my gift sets, they only gave me 50% off so I asked if it was 75% off. My cashier didn't seem to know, but the cashier next to my cashier knew it was placed in that section so they gave me the discount for 75% off, yay! read more