Cancelled my hair appointment for my rehearsal dinner for my wedding on the morning of. Could not…read morefit me in, no one else could do it for me unless I went right away. Very disappointed but saved a lot of money

I had 0 intention of putting the salon on blast that completely buggered my hair but after what I…read moreexperienced today ya know what let the full blast commence. Avalanche Salon & Spa you should be ashamed of yourselves how you treat customers after one of your stylists messes up. I was asked to come in to get my full refund, when I got there the women made the statement of this will end our business with you and your not welcomed back. Ummm excuse me why would I want to come back? I made it clear what I wanted with my hair dye, I was told it was attainable. Even while the stylist was dying my hair she said it would still be close to what I wanted, yet the end result was not even close. You darn well know your stylist messed up but instead of apologizing you continue to argue with me and tell me my hair was unbleachable and blame the dye I use at home. First the stylist was informed of the dye I use at home before even setting the appointment second you did a bleach wash not a full bleach. Lastly my hair is 100% bleachable. I've bleached it with the same products salons use so don't tell me my hair is unbleachable when you didn't even attempt to do a full bleach. Then to tell me this hot mess in the 1st photo is indeed pink and purple, are we serious? That is a dark mess with some purple streaks and red, on top of some spots missing dye all together. Not to mention my scalp is also stained from what your stylist did. The second photo is what I was told I'd be getting. Now let's go a step further. The last time I came in for a cut the same stylist messed up my under shave and bangs. There were patches of hair unshaved and my bangs were uneven. My under shave is not difficult, it has no fading, it's just a simple no attachment shave. And if you see my bangs in the photo, that's suppose to be newly cut but you can see the choppy look. I was just gonna take my refund and move on but since you wanted to continue to argue with me even while giving me the refund I will be filing complaints against your salon. I was in tears in this photo, I've had a beanie on my head since this was done, and I'm now going to have to pay even more to get someone to fix it because of the damage your salon did.

Dana is the bomb! My daughter and I come here and both get our hair done by Dana. My daughter was 4…read morewhen we started coming here and she is amazing with her. She truly does a great job and I genuinely love coming just bc she's an amazing kind person as well. Highly recommend!

I'm going to be honest and say I've never stepped foot into any of their locations. What warrants…read morethe high rating is that I know a friend gets her hair done here, and I wanted to surprise her for her birthday. The lady who I spoke with over the phone was such a pleasure to work with. Instead of having a physical card mailed out, I decided to just have it waiting there for her for when she came in next. This was as of July, and she finally went after Labor Day when I received her thank you text. She was surprised and happy, which is exactly what I wanted. Docked a star since I wished they would have emailed me the receipt for the amount so I could have proof of this transaction, but I'm glad it all worked out in the end. My friend had a happy belated birthday, thanks to the staff at Lords & Ladies, Perkiomenville!

I went in for a Bob a little over two weeks ago. I had to go back the following day my hair was…read morebutchered they tried to fix it for me. My hair is coming in horribly. I had great hair and now I cry when I see it.

Went here for prom hair and we LOVED it. Her hair was perfect. Such a great experience and it was…read morecheaper and better looking than junior proms hair at a different spot the year before. Definitely our go to for next kids lol.

I was 15 min late as i was flying in from TX. Did not hold spot and cancelled it. I do not live…read morelocally and was unwilling to accommodate me even though I booked 3 weeks in advance.

I would NOT recommend getting your haircut here. I would give zero stars if I could…read more The hair dresser I went to used the comb straight from the barbicide solution and barely dried it off. I asked, "aren't you supposed to rinse that off first" and she rudely said "no... it's barbicide" like yes I can read thank you. My scalp started to burn as I was sitting on the chair longer and longer. I did a quick Google and sure enough the combs are supposed to be washed off before use. I attached pictures of my Google search to prove this is not ok practice. Not to mention the comb she was using looked like it was ten years old and had broken prongs. Not sure how you can get a proper cut while using a comb that's broken. To top it all off, not once was I asked if the water was ok while she was washing my hair. I had to ask twice for her to turn the temperature down. She didn't ask if I wanted my hair blow dried and just started doing it. She didn't ask how I wanted it styled and just turned on the straightener. When I said "oh you dont need to straighten it, I don't like using heat on my hair" she got snippy and said "ok you can just follow me then." And turned the straightener off. When I was being checked out I was not asked how the service or my experience was and was basically just given the price and told me I can read the monitor. Horrible experience. Let's hope my scalp is okay and I don't need to go to the doctor!!!!

always great Kerrin is a master colorist besides being a really nice personread more

Another great hair highlight and cut with Kerrin this weekend. I've been going since I moved to…read morethis area in 2005 and recommend it to everyone!

Absolutely love Alura Salon! I got partial highlights from Shannon and received so many…read morecompliments at work the next day. The staff was kind and I felt so relaxed the entire time. The head massage during my shampoo was amazing and definitely an added bonus to my cut and color. Will definitely be rebooking at Alura.

The salon did impress, but not in a good way. There were three people working there and two people…read morehaving hair done. I felt as though the stylist could have spent a little time with me. Why they needed a shampoo person (she was not gentle) is beyond me. Maybe they were all new and trying to set the salon up - I don't know, but I did not get a comfortable relaxed feeling or feel as though anyone there had confidence. Worse haircut of my life! I have had a stylist accidently snip a strand or two unevenly, but after 50 years of getting hair cuts, that was the worse of it. The stylist at Alura didn't listen to me and cut my hair in such a way that made my naturally thin hair even thinner. Yep that's what she thought she should do. No texturizing, no feather cut, no precision cut. She made vertical cuts which left me feeling like my hair was butchered. I hope to find a stylist as good as the ones at Eden. I really wish that salon hadn't closed.

If you have a teen guy, you just might want to consider grabbing a haircut by LaceyWe've been too…read moremany Stylist/barbers over the years and my boys tell me, Lacey's the one

I love doing to Adriana's and having my hair done by Brenda she is always pleasant and never steers…read moreme wrong on my hair. She was great with me when my hair started growing back from Chemo when had my breast cancer. 5 years later he is still my go to hair stylist... Love you Brenda. Lenore Basile

I got my hair dyed here, as well as a haircut with layers and bang trim. I was a first time…read morecustomer and my stylist, Emily, was so helpful and clear in making sure I got everything I wanted. She executed my vision perfectly with ease. The staff were also all very sweet and they even offer complimentary drinks in case you forgot your water bottle like I did lol.

I've gone to a few hair salons around Phoenixville/ Main Line/ West Chester and this is why I…read morecontinue to choose Atelier: location is easy to get to (public parking basically just behind it), it comes across as clean, beautiful, and professional, the staff is always warm and on top of things, and I can pay for both the service and tip with my credit card. I don't understand the trend of just cash envelope tips for a lot of salons in PA. Who carries cash anymore? Getting change is awkward for tip. Atelier avoids this with just using a credit card for the whole thing like the rest of the country. Atelier also offers the convenience of letting me easily reschedule online when I need to make a schedule change. I've gone to a few stylists at Atelier over the years and I'm happy to have found Alexa who is sweet, professional, fast, and has really good skills.