So I decided to do a simple look. An everyday look so I could get in n out of the house. The lady who done my hair is definitely a 5 star. I just didn't like the guy who was randomly at the receptionist desk. He looked at me as if "why would do I do something simple" grossed out look. Rude! Like seriously?! What if I'm trying to healthy my hair? Or got tired of beautifully damaging my hair?? Anyways thought about his reaction all day, and I wish ppl understood why before judging. read more

I came in to get partial highlights, a deep-conditioning treatment, and a cut. My stylist was SABRINA. During my conversation with her, I found out that she is a fairly new stylist, but I would never have guessed it judging by her precision with applying the highlights and cutting my hair. I enjoyed watching, as she spent time attending to every detail. I wanted an angled bob with caramel highlights added to my medium brown hair. I wanted it to look good blow-dried or with a little bit of mouse to spruce up my natural waves. It turned our perfect in every way. The right style, the right color, the right length. I have gotten so many compliments on my hair! I just love it. I will be a returning customer, but only to Sabrina. read more

I came in today for a haircut and got Sarah, am I am very happy with my cut. I had bleached, damaged hair from an ombré I got in October, and Sarah listened to my concerns and answered all my questions. The staff was very nice and friendly, and the products Sarah put in my hair made it feel 100x better, and my hair smells great. I even got some sample products to take home. Thanks Salon 12, I will be back :) read more

I get my haircut with Jessica regularly and I am always very happy. I love Aveda product. I really recommend this place.

I love Salon 12! Grey cuts my hair and she's fantastic. Everyone in the salon in really nice. They're great about scheduling and reminding me of my appointments. I found out about Salon 12 because they did my wife's hair for our wedding. (Reviewed; Megan B., 12/21/2011) read more

Stopped by on a Saturday afternoon, to buy product~ The doors were unlocked, with customers inside. The stylist informed me, they could not do any transactions..? Please lock your doors and put up a "closed" sign if you don't care to make the salon $$$$! read more

Grey is the best! She's as sweet as can be and she gave me and my bridesmaids great wedding hair and makeup. Highly recommended.

Just got my hair cut by Grey! She was awesome! She really listened to what I wanted and gave my boring long hair gorgeous new layers. She was VERY thorough and super nice (everyone there was nice). The haircut came with a scalp treatment (I passed because I burnt my scalp the day before - ouch - ), a shampoo, and blow dry. The blow dry was great! My hair had lots of volume and a beautiful shine (thanks to the Aveda products she used). It was a great experience and I will surely be back! My new favorite hair place! read more

Oh my goodness! I just got my hair cut by Sarah at Salon 12 this afternoon. First time I've ever gone, so I got 20% off. Spent only $24 for a fabulous haircut that came with a shampoo, scalp/shoulders massage, and she dried my hair all pretty. Now it's super unbelievably soft and smells like lavender and awesomeness. Sarah was very nice and friendly. Even the music was awesome. I don't get my hair cut very often because I don't usually have the money, but this was real treat! Thank you!! ^_^ read more

I've been seeing the same stylist for 17 years and got a few too many botched cuts the last few times. On a whim I booked an appointment with Veronica. She really knocked it out on my curly hair! Fantastic cut, edgy and on trend. Also, I'm a huge fan of Aveda products and the nice little scalp massage she worked out my my head and neck before the shampoo was divine. read more

Sabrina is an amazingggg stylist. She did partial highlights and deep conditioning and a cut, and it's perfect! Exactly what I wanted. She's very intelligent and professional and a great colorist. More than happy and will definitely be back!! read more

Megan did an amazing job on my hair. I had a cut and highlight and I am so happy with how it turned out. I have a ton of hair and she made it look better than I had imagined. I rebooked with her right away because I was so pleased with the results. read more

Just had my hair cut for the first time by Grey and I absolutely love it. She cut my way-too-long-hair adorably short and easy to maintain (important for a new mommy). She was also super nice and fun to talk to. :) I will definitely be back to see her soon! read more

Right away your visit starts with an amazing scalp massage, while sipping their signature tea. I come her for the awesome blowouts and styling, i have never been disappointed everyone is well trained. I have a major head of hair, a lot of work. The products are nice smelling and the smell ism't chemically like some places can be. Grey rocks, so does Sarah. A very relaxing treat! read more

I hired Salon 12 for my wedding last weekend and they did an AMAZING job! They did my make-up, and makeup and hair for my bridesmaids and my mom. I found Salon 12 from the preferred vendor list from our wedding venue, Dawn Ranch. I didn't have time for a makeup trial, so I just trusted everything would go okay, and the two women that came far exceeded my expectations! With little direction for makeup, I got exactly what I wanted - simple and natural but special for my wedding day, and all of my bridesmaids looked amazing! From super curly to short to straight to long hair and a variety of skin tones, they all looked wonderful! The stylists were really sweet too and just fit right in with all of us as we got ready, and set up and cleaned up quickly. I would highly recommend Salon 12! read more

Rachel did an amazing job on my daughters hair!!! Very natural looking ombré!! Would highly recommended Rachel and this salon!! Thank you!

Sabrina has been my hair stylist for a few years now. I have always been happy with how she treats me. Whether it be a routine trim or something totally different and out of my comfort zone - Sabrina has me covered! read more

I came to Salon 12 looking for wedding hair and makeup services. I was also looking for a new "home" salon. My first appointment was with Alyssa for a cut. My hair was in bad shape. Lol. She showed me several different styles on her iPad to get a better idea of what I wanted. She did such a wonderful job! My hair felt so healthy when she was done, and best of all, finally started growing again. Alyssa also did a color with highlights for me. Loved it! The whole experience there was fantastic. I was greeted kindly when I walked in, offered a beverage, everyone I had contact with was very friendly and professional. After such a great experience, I decided to choose them for my wedding day hair and makeup. I went for my initial "trial" appointment. Alyssa did my hair and Sarah did my make up. They are both so talented. Alyssa did a wonderful job with a half-updo, incorporating a headband. I loved it. Sarah listened to how I usually did my makeup and the look I was going for. She applied my makeup, spending most of the time on my eyes. I asked for a few changes, which she made immediately. Et voila! Just what I wanted! On my wedding day, all I wanted to do was wake up, take a relaxing bath, get my hair and make up done, go to the church, get dressed, get married. And that's exactly what I did! I brought my 10 year old daughter with me for hair and 10-year-old appropriate make-up. Alyssa did my hair and Sarah did my make-up and my daughter's hair and make-up. I was so happy to see the look on my daughter's face when she was being done up. I could tell she felt like a princess. Made me a little teary-eyed when I saw that look. We both left the salon with perfect hair and make-up. Our hair doesn't normally hold a curl. It did on the wedding day - all day. My make-up was fresh and needed no touching up the entire day. So, I got my wish. A worry/stress-free morning. My daughter and I had a wonderful, pampered morning at Salon 12. And then we got married to the most wonderful husband/step-father in the world. He started to cry when he saw us walking down the aisle. He kept telling us both how beautiful we looked. It was perfect. read more

I've been really please with my hair cuts and just got my hair highlighted for the first time in a long time and was thrilled with it. Rachel is great, all the people that work there are super friendly, & really it's a quality experience. Do yourself a favor and give them a try. read more

About 6 weeks ago, I went to salon 12 for the first time on a groupon deal. The appt. was easy to book and receptionist was polite and pleasant. Sabrina did my color and conditioning treatment and it turned out fabulous. I had previously dyed my hair black and wanted to lighten it up for my upcoming wedding. She did gorgeous natural looking carmel highlights. I just returned today for another root touch up and partial highlight by Sabrina and it turned out amazing again. She is an awesome colorist with a great sense of aesthetics and attention to detail. I will be returning in another 6 weeks for my final color before my wedding :) read more

Salon 12 is the best salon in Santa Rosa. Rachel and Jessica are both amazing. The fact that it's an Aveda salon is just a bonus.

I love going to salon 12. Every time I go it's relaxing, calm and I love coming home with clean minty feeling hair. I go to Sarah, she treats me very well and she always cuts my hair perfectly. She cuts my extensions to my hair for free which is very nice. I love the essential oil massage, I always look forward to this! Great job, will be back soon! read more

Alyssa has been coloring and cutting my hair for a couple years now. We recently went through the process of letting my hair go back to it's natural color. With Alyssa's expert assistance, the process was a very natural progression. I received several compliments on how gradually my hair was changing. Now all the colored hair has been cut off and I'm back to my natural salt and pepper. It looks great! Besides being a talented hairdresser, Alyssa is always warm and fun to visit. read more

I had a nightmare experience at salon12 on two different occasions. After going to Ali in the past and always loving my hair, I decided to go to salon 12 after moving out of the area for my upcoming Sonoma county wedding. Ali was not available so I was scheduled with two other stylists that I was not familiar with. The first time I came in to get my hair highlighted I was scheduled with Kelly and I asked for warm low lights. My hair turned out a very grey ash color which I hoped would fade over time. I was nervous because my wedding was in two months and I did not want grey hair! I figured she didn't know much about color due to being new, and just made an honest mistake which is understandable and forgivable. I was then scheduled with Grey for my wedding trial. I was assured that she was the best and does most of the wedding services for the salon. I came in on the day of my trial with pictures and ready for a color fix hopeful that she could return my natural blonde in time for the wedding which at this point was in two weeks. I feel that Grey did not listen to me when I told her and showed her pictures of my desired color and hair style. I told her repeatedly that I don't usually wear makeup and I wanted it to be minimal. My hair color looked ashy grey-green, my hairstyle fell out 20 minutes after I left the salon, and the make up she applied was hideous. I am a very fair skinned blonde and she attempted to draw on dark brown eyebrows that were bushy and looked like a man. I felt ugly, looked nothing like myself, and was quite worried about getting my hair color fixed in time for the big day! My fiancée barely recognized me when I saw him after the appointment, and he agreed that I looked a bit like a drag queen! I sent pictures to all of my bridesmaids who were polite enough to only say that I did not look like me. My mom who was also a client at salon 12 for years, helped me to find another stylist to fix my hair elsewhere and was appalled at how I looked and how much I paid for the trial and awful color job. The cost of this fiasco? Over $400 just at salon 12. I was able to get the color right with an experienced stylist elsewhere and my hair and make up beautifully done on my big day with someone who actually listened to my requests and respected my wishes to have natural looking makeup. The cost was also a quarter of what salon 12 charges for wedding services. I will never refer anyone to Salon 12 for wedding services as they are one of the highest priced salons in the area, but do not back their prices with quality work. All I can say is I'm thankful for having a trial because I would have been extremely disappointed with how I looked without one! Save yourself time, money, and stress and book your wedding services elsewhere. After reading salon 12's response to my review, I found several points that they made to be very upsetting in that they were just not true. I never had a haircut from either Kelly or Grey. I paid exactly 460$ for the wedding trial, not including the prior visit with Kelly. I did not "love" my hair at all. I can admit that the hairstyle I chose, the waterfall braid, was not a good choice for longevity. If that was the only problem, there would not have been a problem! The main issue I had was my hair color on both occasions. The color was BAD, greyish green and ashy. I specifically asked both times for warmer lighter blonde. I spent most of the following two weeks trying my best to wash the ash out of my hair as naturally as possible so as not to further damage my hair under the guidance of a color specialist. I then spent hours and lots more money getting the color corrected the day of my wedding rehearsal. The last thing I needed was the stress of having ruined hair in the days leading up to my wedding. The last place I was going to go back to was the place that ruined my hair! My make up was not at all natural and for salon 12 to say that it was natural is just ridiculous because it's really up to the customer to decide what is natural. Everyone who saw my makeup was appalled and said it did not even resemble me so that is all that needs to be said about that. I waited a while to write my review because I needed time to collect my thoughts and feelings about the whole experience so that I could write a tactful review. I understand that Salon 12 does not want bad reviews and feels the need to defend their reputation and quality of services, but to call me a liar and to make up claims about offering refunds is just unprofessional. Blaming the customer for being unhappy with their experience is bad business. The bottom line is my hair color was undeniably ruined two weeks before my wedding, and I was extremely unhappy with my experience at Salon 12. Consumers have the right to express their dissatisfaction online, and I'm sorry Salon 12 found this so offensive that they felt it necessary to blame it on the customer in order to save face. read more

Salon 12 was probably the best decision when it came to my wedding! The prices were a little lower then most wedding service places and they did not charge traveling to go to my house in Santa Rosa. We have about 8 services and they sent 3 people to work, 2 hair and 1 makeup. They made a schedule of all the services and it was all very organized. I loved my hair and makeup, and my girls updos all turned out great and they all loved them! I now go to the salon for everything. They did my cut and highlights for the wedding and they where beautiful. They really take there time and make sure everything is perfect. The only frustrating thing I occurred was scheduling appointments was pretty tough. Make sure to schedule hair, highlights, or any previews atleast a month in advance. But if anything they work with you, Sabrina actually stayed till 8:30 at night to do my highlights before the wedding because I was so busy. There great!! read more

SALON twelve - Rachael did my hair!it was perfect for my wedding day! - Hair Salons Near Me - Santa Rosa, California

Update from my previous review. I went in today and have a terrific haircut. The staff was friendly and efficient. I'd recommend checking out this salon! read more

I recently had my hair cut and colored by Sabrina at this location. I've always been happy with Aveda salons and I was traveling and in dire need of a cut/color so I made an appointment here. NOT HAPPY! Cut way too much off since I only wanted my layers trimmed. My hair ended up being shorter underneath than on top! Also had a root touch up which would have been ok if she didn't miss a large chunk of gray in the back. I spent over $100 including a good tip. Looked decent when I left but next time I washed...horrible! If you can't trim or do a basic root touch up then sorry Sabrina but you need more beauty school. read more

Alyssa is a gem. I described what I wanted, showed her a picture, and I got BETTER than the picture. How often does that happen?!? The color she gave me is absolutely dreamy; I've never had a better color for me. The lob cut is fabulous and she gave me styling instructions for two looks. I live in Oakmont, and I'm always hesitant to go to young women stylists, thinking they won't "get" what it's like to be an older woman who wants something on-trend but not ridiculously so. Alyssa got it just right. I feel fabulous, and I've gotten so many compliments and questions from my friends who feel newly motivated to do something more daring (yet tastefully so) with their hair. I'm very happy with Alyssa! read more

So I came to this salon in particular because of living social, let me just say Christopher, you are beyond amazing! Fell in love with him! He did my keratin complex treatment and he was super fun! He made those 4 hours like it was 2 minutes! had a great experience here! Definitely will be going back for other things although I do live in Novato! (Long commute, but worth it) :) read more

i've had my run-ins with bad hair salons and salon 12 is definitely at the other end of the spectrum. customer service was amazing from all people i came in contact with -- especially my stylist. she rocked! i received a relaxing scalp massage and got my hair washed while sitting in a massaging chair included with my haircut. awesome. i went with a "new talent haircut" and have no idea why alison was at this, so-called, ranking. she was incredible! she was very patient and thorough. you could tell she really loves what she does. the cut, and awesome perks, was $25 and because it was my first time in their salon i got 20% off = $20 haircut. score! i can't wait to go back to alison and salon 12! read more

Nice salon, friendly staff & the shoulder massage was a pleasent addition to receiving a good hair cut by Sabrina. I will be returning

This salon is wonderful! Sabrina is my stylist and she is simply the best. I look forward to seeing her and always feel beautiful when I leave. I would highly recommend her, she always gives me exactly the look I want and her head massages are divine! read more

I went here after receiving a haircut I really didn't like. Veronica cut my hair and did an amazing job, so now I love my hair again! The service was incredible and everyone working there was helpful and friendly. I would recommend this salon to any one for getting their hair cut and styled, but I would especially encourage one to make an appointment with Veronica because she will give you whatever it is you are going for or if you are open to change, you can trust her judgement of what will suite you best!!! read more

i moved up to SR from LA- i love this salon and had a great experience there. staff is super helpful and flexible. i had hair color and free consult, which turned out great, plus 20% off first visit. a great deal! i highly recommend this salon to anyone. read more

I've had the good fortune of having Sarah Salaz be my hair stylist for the last 3+ yrs. She does an amazing job. If you have an appt, have her reshape your eyebrows (it's a lil more but worth it and a great time filler while your color is setting). I also had Sarah come and do my hair and makeup for my wedding. As you know this is a very nervous, special, happy, chaotic, magical day and Sarah was patient and made me beautiful. (she worked magic) As for the rest of the staff, they are all very professional and knowledgable in the Aveda products. There are no egos and if one is questioning a cut or color, they will get advice from other stylist. I also have to give a shout out for Grey. She is pretty awesome as well. read more

Just move to Santa Rosa from SF and was weary of finding a good stylist. I went to 12 Aveda mostly because I like Aveda products and it was close. Tried Veronica and the first time I was not super happy but I thought I'd give her another chance hoping if I explained what I didn't like she could adjust. She was so disinterested and "bored" she left me hanging as she went to lunch. VERY unfriendly with an attitude and unprofessional. She was angry I asked where she as I felt the color was on too long. She eventually finished her lunch I guess, didn't say anything to me and proceeded to burn my neck with her blow dryer! I won't be back! read more

This was the first time for me at Salon Twelve. I had an okay experience but my stylist did not do what I asked. We discussed a caramel blonde baylage and a layered cut. I had very long frizzy uneven layers and just wanted to revamp my style. I showed her a photo of what I wanted even. After 5 hours in the chair, she spent the last bit of time styling my hair with me turned around so Id be surprised by the outcome. Boy was I surprised! I wanted to cry.. My hair was pale, grayish blonde from root to tip. My hair looked like an old womans wig. I had a fullset of almost white blonde highlights. She had curled my hair ( though I told her I straightened my hair regularly ) for effect I guess. Which looked nice but it was not until the following day when I brushed it out and saw the extreme lack of cut that she did. I still had split ends on most of my hair. The layers are uneven. The right side of my hair has short layers and the left side has none. She maybe took off 1/2 inch if that! I have been trying to make the best of the situation but now I have to find someone to fix or actually do a haircut.. This was a birthday gift for me as well and was paid for(including tip) before the appointment was completed.. $200 down the damn drain! I contemplated complaining and contacting the manager but honestly I'd rather help inform the public that this salon seems to have great stylists based on their reviews but not all stylists are created equal.This was the first and last time I will be going to this salon. read more

I recently got married in Sonoma and needed to find someone to do my hair and makeup for a reasonable price (as bridal hair and makeup are generally very expensive). I called Salon 12 approximately 3 weeks before my wedding. Tandi answered the phone and was a delight to speak with. Shortly after meeting Sarah for my hair preview (a week before my wedding), I knew I made the right decision. She was professional, efficient, patient and did a wonderful job. On my wedding day, Sarah did my hair as well as my bridesmaids'. She also did my makeup. Sarah did a phenomenal job. She fit right into the group and made sure everyone was happy. I loved my hair and natural makeup look, and received many compliments throughout evening. Before the ceremony, Sarah even waited for an extra hour to put my veil on. For someone who is difficult to please, Sarah went above and beyond my expectations. I recommend her and Salon 12 to anyone who is getting married in Sonoma or near the Santa Rosa area. I live in San Francisco, and wish I could bring them closer so I could use their services more often. read more

I planned a destination wedding in the Sonoma area and more or less blindly choose a salon for my hair. Alyssa was my stylist and was absolutely fantastic. We did a trial a few days prior to the wedding, and she seemed to know exactly what I wanted based on some pictures that I shared. The day of, she came to the house that we rented in Santa Rosa. Originally, she was going to do my mother's and my hair, and my mother-in-law's make up. Alyssa was so patient with my mom, it was excellent as it was one less thing I needed to stress about that day. Not that's she's difficult, but she knows what she wants and isn't really afraid to say it. While she was styling my mother, I was doing my own makeup - including some fake lashes. This got a few of the other ladies thinking they wanted some as well. Alyssa added some to my mother-in-law, who already had an appointment for makeup, but two of my other girl friends wanted her to do some for them as well. She was more than willing - thankfully she brought enough falsies! Toward the end of the afternoon, things started getting a little crazy, and I can't thank Alyssa enough for her patience and calm during the storm. My hair was fabulous - she even worked in some pin-in extensions that I had brought to make my hair a bit thicker. I am so thankful that I was blessed with such an amazing stylist for such a special day. I would recommend Alyssa to any bride - especially those that may be planning from across the country like me. read more

i tried salon 12 after my regular girl kept making mistakes... Sarah totally hooked me up! fixed all the tiger stripes, splotches, odd coloring! and did an unbelievably great job! great prices!! friendly staff! - i will never go back to that other girl! read more